ACT Fibernet Complaints & Reviews

I paid for a package of 8 months which costed my 8800₹. But ACT Fibernet was not providing my proper internet at all. So after few days I disconnected my Internet. And I raised a request for refund. I raised the same request many times and every time I raise a complaint the same person calls me and tells amount will be refunded in 5 days. But it has been 2.5 months and I still did not receive the refund. Why is Act Fibernet playing such games?

Hi Team, I am using Act broandband services from past 3 years and i pay for 6 months at a time and as per the offer we get a cashback of Rs 300 for Netflix so instead of Rs 649 i pay Rs 349 per month for Netflix.

The issue here is for last month the cashback is reduced to Rs 150 and without providing any information to customer.

I raised the issue with customer support team and they have closed the ticket on 8th Jul without addressing the issue. I have raise to their nodal officer on 8th Jul and they have reopened the ticket but the issue is still not resolved.

If you have to change plans in ACT, they say we have to wait till the billing cycle (i. 6 months in my case), then how could they change the plan in between my billing cycle.

Hoping for a possible resolution

Regards,
Kalyan S

I’ve been searching for a way to disconnect my connection forever! I just want to move to a more competent service provider and stop paying thousands of rupees to a company that doesn’t even have a proper customer service process established. I’ve emailed and called everyone from ACT. The only thing left is to file a legal case. I don’t want the hassle. I just want my connection disconnected!

There is serious uptime reliability issues with ACT, have to register atleast 1-2 complaints every month.They are cheating in the name of speed. Have 350 Mbps plan but only get 16-20 Mbps speed. What's the use o[censored]pgrading when you offer the same speed.
Worst customer service very rude disconnect the calls and never call back, They close the ticket without talking to the customer.
This company should be sued for fake marketing speeds.
Current ticket ID:SR[protected] they had closed it had to reopen again

SR[protected] this is my ticket no for relocation . Still never got any response

I have requested for shifting my internet connection from one house to another still no response

THIS IS A THIRD SUBMISSION

Sr: [protected] / ACT Fibernet #4211986

My compliants are closed without my consent..where I was waiting for a call back from ACT management. But ACT team is least bothered about their customer.

this is the third time my act connection has been disconnected saying "requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children's online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Let's see how much act customer care team care for their customers and how act is going to address my issue.

I referred 2 of my friends for connection but till time no refer amount has been given to me just got sms of successful referral

Account:[protected]

Shifting Witin a KM is not yet completed for more than 10 days now. No Response from the ACT fibernet on the status.

The chat bot says: Your SR[protected]
07/05/2021 21:19:18
is Completed shifting

Please give us the Feedack :-) Seriously Joking systems in place relocation connection is pending.

For new connection engineers are ready for repair and relocation no Engineers good for the customers.

As a customer very disappointed by the service of ACT Fibernet, I hope someone is looking into this complaint and respond

I have raised a shifting request on Friday, 2nd July for shifting from Varthur bangalore to Whitefield Bangalore.

I tried to approach local representative, Team Leader and also raised Escalation Mail. However, no one responded. I tried to reach through their personal phone number. But, they advise to take new connection. I explained the importance of official activity which myself and my wife is doing. Also, I mentioned that the online classes of my kids are getting stopped. However, the team members are not user friendly and resolved the issue. I requested them to take it as a highest priority. As, I m having 15 years of Automotive Experience, I need to have continuous meeting with European, chinese and north-american consumers. Its completely an annoying and almost many business meetings got cancelled because of this situation.

During this pandemic situation, remote connection or WFH is the only option. The service provider must have a good strategy to handle the issues of consumers. If they are delaying any request, then the consumers only will get affected. The team focus is only to add new consumer and not to hold and provide good quality service to the existing consumers. This needs to be solved by any service agents for the sustained business. Please take necessary action and give penalty to the losses which I have faced.

I have disconnected my broadband connnection and raised a request for refund. It's been 27 days and iam still didn't receive my refund amount. When i called to customer care they replied my refund is approved and it is in their account itself and it wasn't transferred into my bank account. I request the company people to refund my amount as soon as possible. My Act id is[protected].

I have been complaining and raising tickets but there is no permanent solution. Sometimes there is no internet for 3 days and no technician as well to resolve this issue.

Raised a request for shift ACT broadbrand to new address in same area(approx. 200m distance). After 9th days also nobody called regarding this. Called many ACT persons whoever contacted earlier, many of them committed, but no progress. Called customer care they said within 24 hours will update the status.

Hi team
Act internet is not working when there is a powercut.
Earlier it used to work but from 6th July 2021 it is not working.
We had a backup but internet is not working.
This is not acceptable kindly rectify immediately.
My contact [protected]

I applied for new connection on 2nd and paid for the same..till now no persons from ACT had contacted

Do not have internet for 48 hours, raised complaint SR[protected] and none turned back till now. SLA also missed when called customer care they say it is some major problem, when checked how come without visiting the site they could confirm that it is major problem and there was no answer.

Incorrectly showing abnormal and huge usage of data to the extent of 250GB per day. No transparency in usage updated in ACT app.And not giving any resolution to the tickets that i raised, they are closing the tickets without any resolution or proper interaction atleast.
They are showing fake usage data and forcing the customers to buy additional data packages to loot thr money. Please help ...

I have not availed power discount since last 2 years. Junction box is installed at my home about 4 years ago. 4 connections are given from junction box. It was initially told by Act personnel that 100 rupees power discount will be provided per month but even after huge follow-up they are telling that only 50 rupees will be given as power discount per month. It is not expected from such reputed company like ACT to cheat the customer.
My mob no. [protected].

Requested for relocation on 25th and got a confirmation of 2 is a connection date and 650 shifting

So after 10 days technician visited for giving a connection n told it will be connected within 10 min

N again got a call from act asking to pay 2000

First of all I did not get a confirmation regarding the 2000 charges when I waited for 10 days

From morning I called to customer care for more than 10 times n they are closing the case without my concern

I want call back today n i want the internet today if not I will raise a complaint against act
Also writing the email to your CEO Bala mallad

Hello!

User ID:[protected]
Plan: A-MAX 1075
Package: Monthly
Consumed : 31 GB out of 2000GB

We have installed ACT Fiber internet by choosing on brand name at Shamshabad. Installation was delayed initially, After the installation 2 days later. Internet is not working, the same informed to customer care they simply told 24hrs it may be solved but even after 3 days my issue was not solved and daily 1hr I have spent for just to call to customer care. they are raising request and issue not getting solved.

Hence, Finally decide to disconnect and took other service provider, I raised for refund even after 5 days no response from customer care and they are not even picking up my calls. Later i have checked on google reviews and found very bad review.

I request ACT Team to look into this issue and solve, refund my full amount and also I have spent lot of my time and energy which was wasted and compensate the same.

This message has been already posted and there is no response from ACT. And Till date i have not received any refund and no update.

Regards,
ANIL