ACT Fibernet Complaints & Reviews

We disconnected ACT fiber net in the month of June 2021, as we have shifted our house and ACT doesn't provide service in our new location. Therefore requested for refund of the Balance amount (Rs.8791) since we have paid and taken a yearly plan.
while disconnection they requested me to apply for refund thru customer care number Post disconnection. Have registered a ticket (SR[protected]) for refund, requesting customer care and asked for refund. Till now I didn't get any refund and they closed the ticket. Inspite of re-opening the ticket they again closed it. on 02July21 have again re-opened with a new ticket (SR[protected]). When ever I call customer care simply they raise the ticket and simply say u will get refund in 7 days. Every time they are doing the same. On behalf of this daily iam getting calls that you have an offer apply for reconnection...while iam explaining the situation...simply they say sorry we don't know this, we are belonging to reconnection team...you please call customer care. I am unable to take/apply for a transfer/reconnection of this ACT as they dont have service in my new location. I only want my refund.

Called customer.care for the last four days for correction in address. They say it is.done but dint reflect in the bill or MOBILE app. Very very poor service

I had disconnected my ACT Fibernet connection around 11th of May and I haven't received the refund amount yet. Today is 08th April and almost after 1 month, when I call the customer care, they say the team has declined the refund saying I have used more than 12 months which is just plain lie. Why even does the team resort to lying? Are they that unprofessional? They don't even call to confirm with me if I had used for more than 12 months, but take their own initiative by lying.

And the customer care executives are ready to write a ticket every time I call them, but the ticket gets closed automatically after around 2 days. This is pathetic!

Please arrange the refund without hassle!

I have disconnected my Act Fibernet broadband connection on 1st June 2021. Since I have already paid a subscription for one year, I raised a refund request on 17th June 2021. It's been more than two weeks since I haven't received my refund. I have made several requests through Customer care and email but no use. I would like to get my refund as soon as possible.

Sr: [protected] / ACT Fibernet #4211986

My compliants are closed without my consent..where I was waiting for a call back from ACT management. But ACT team is least bothered about their customer.

this is the third time my act connection has been disconnected saying "requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children's online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Let's see how much act customer care team care for their customers and how act is going to address my issue.

I have taken ACT Blaze which is Monthly Plan and taken connection on 12th April 2021. But have relocated on 28th April to different location and not using the internet. But now they called me saying to pay the due amount of May month and they disconnected service on May 24th. Usually when we don't pay plan amount as pre-paid the service will get disconnected. They have deducted my credit amount in ACT account and asking me to pay the remaining balance. Why should one pay for it and i haven't received any such conditions documents on connection

ID :11756134
I'm trying to disconnect the account connection, I cannot find any options in the website and also no response when I called the customer care.

I want the account disconnected, I have no dues left

Network issue
IP address. 192.168.0.104

In month of April the bill amount was deducted twice from my account I had requested for a refund I still haven't received it ... Could let me know the status of it ?

We are registered with your network by [protected] and here to inform you that we are going to construct our house. So, please remove the junction box and place it somewhere else. Do it ASAP before any damage occurs.

A year ago I took ACT Fibernet broadband connection with ACT Swift plan, at the time of installation the router used was TP Link model TL-WR850N & was instructed by field engineer that the same router can be used for plans up to 300Mbps(Same thing is written on the back of router).
On 07/01/2021 I decided to upgrade my plan to ACT Blaze 150Mbps speed plan. The plan was activated but, I ended up getting same 50Mbps speed instead of 150Mbps, when I contacted the customer support team I was told that the router I had did not support the plan.

If the router did not support the 150Mbps plan I don't understand why the field engineer told me that the router he installed was enough for plans up to 300Mbps plans & now even though the problem if from their end they have charged me with 1, 280INR for the plan from which I did not receive any benefits & asking me to pay extra for new router. I did not assume nor made up the router issue, I was misguided by one of their field engineers which makes it their fault. I want ACT fibernet to compensate me with a new router at no cost as it is their fault.

I choosed the plan of 150 mbps but it's giving 3 mbps. Too bad experience with it. it's my fouth time I am raising a complaint

I have disconnected my act fibernet connection on 6th June 2021. I have raised request for refund of my amount on 10th June 2021 but till now i haven't received my amount. It's been 20 days and the response from company people is irresponsible. I request act fiber to refund my money soon.

ACT ID[protected]

I have done payment for FlexyBytes and didn't receive them. When asked they said payment is not reflecting, please wait 24hr. When I called them even after 48 hrs they are saying we got payment but FlexyBytes service failed, We can refund your money back when you deactivate your account or we will reduce amount from next billing amount. This is a pure scam, taking money and refunding after 2 months is a scam. Please help. My act account no is :[protected]

ACT is illegally deducting money from customer account. What action can be taken against them? I had ₹297 in account and I received ₹120 two times as credit for loss of days to access internet. And this itself adds upto ₹537 but I had only ₹417 but I kept quiet. Now in the end of June all of a sudden my account balance went back to ₹297 and after complaining now it's ₹353.
ACT is doing lot of illegal activities of taking customer's money, not providing proper service. I WANT A STRICT ACTION

I wish i could give 0 rating for you all, one of the horrible customer service, i requested for new connection on June 11th and a representative came on the same day and i paid 4050 for 6 months package, and till now no sign of installation, they dont even respond properly. Please let me know the refund process

Account Number[protected]
Location Hyderabad

I wish i could give 0 rating for you all, one of the horrible customer service, i requested for new connection on June 11th and a representative came on the same day and i paid 4050 for 6 months package, and till now no sign of installation, they dont even respond properly. Please let me know about installation of fiber switches in my premises

Account Number[protected]
Location Hyderabad

ACT has disconnected the internet so many times from 1 month. we raised the complaint, every time they said it will be resolved with in 24hrs. You people are cheating us. we are fed up with this service seriously. Now everyone is working from home and fully dependent on internet. You have so many connectivity issue. Every time we have to call Customer care, they are not working proactively. No technician visited to resolve this.

I have called to customer care agent (Asif Hussain, Manager name- Ashok ) and raised a complaint, till same issue, no idea what action they have taken. company is taking money every month on timely basis, Why can't you people give internet? This ACT is not trusted company. We cannot trust their service.
worst service i have ever seen.
I will rate you 0.

this month this is the 4th time we are facing this issue, which has impacted on our office work and we both had to take leave coz of no internet. Please pay Rs 16000 for this. our salary will be deducted coz of you. Now you have to pay the money.

You are not serious about you work. the type of worst service you ppl are giving, do you want us to give service like this to our clients?

I am really fed up with this.

My ISP was down due to cable issue at home and I could not get it fixed. So though of switching to ACT fibernet.
One of the sales rep advised to take 3 months plan and I will get the router free.
Connection was quick.
1st day of connect working fine and around 7 PM same day Internet stopped working.
Some one came and fixed
Next again Internet stopped. Called service and they fixed.
After 2 days realised I was get good speed but Downloading files from google drive took very long time.
To compare got my previous ISP and tried downloading the file on both. My previous isp was just 40 mbps and file was downloaded in 3 mins. Where as ACT 300 mbps took 11 mins.
So I decided to cancel as it was not worth from me.
Called customer and explained. They said I can cancel and get full refund. Cancellation was done on 22nd May 2020. This is when my bad time stared. After multiple calls they refund ~700/- by I had paid 4192/-
Till today they have refunded my money. I have called almost 40 times they say 24 hrs it would be resolved and when called to check what happed they say they escalated but they don’t do anything.
It need more than a months no one ACT takes responsibility to resolve this issue.
Please help refund my money.

I have disconnected my Act Fibernet broadband connection on 1st June 2021. Since I have already paid a subscription for one year, I raised a refund request on 17th June 2021. It's been more than two weeks since I haven't received my refund. I have made several requests through Customer care and email but no use. I would like to get my refund as soon as possible
Act ID:[protected]
Service Request No - SR[protected]...