ACT Fibernet Complaints & Reviews

I have been complaining and raising tickets but there is no permanent solution. Sometimes there is no internet for 3 days and no technician as well to resolve this issue.

Raised a request for shift ACT broadbrand to new address in same area(approx. 200m distance). After 9th days also nobody called regarding this. Called many ACT persons whoever contacted earlier, many of them committed, but no progress. Called customer care they said within 24 hours will update the status.

Hi team
Act internet is not working when there is a powercut.
Earlier it used to work but from 6th July 2021 it is not working.
We had a backup but internet is not working.
This is not acceptable kindly rectify immediately.
My contact [protected]

I applied for new connection on 2nd and paid for the same..till now no persons from ACT had contacted

Do not have internet for 48 hours, raised complaint SR[protected] and none turned back till now. SLA also missed when called customer care they say it is some major problem, when checked how come without visiting the site they could confirm that it is major problem and there was no answer.

Incorrectly showing abnormal and huge usage of data to the extent of 250GB per day. No transparency in usage updated in ACT app.And not giving any resolution to the tickets that i raised, they are closing the tickets without any resolution or proper interaction atleast.
They are showing fake usage data and forcing the customers to buy additional data packages to loot thr money. Please help ...

I have not availed power discount since last 2 years. Junction box is installed at my home about 4 years ago. 4 connections are given from junction box. It was initially told by Act personnel that 100 rupees power discount will be provided per month but even after huge follow-up they are telling that only 50 rupees will be given as power discount per month. It is not expected from such reputed company like ACT to cheat the customer.
My mob no. [protected].

Requested for relocation on 25th and got a confirmation of 2 is a connection date and 650 shifting

So after 10 days technician visited for giving a connection n told it will be connected within 10 min

N again got a call from act asking to pay 2000

First of all I did not get a confirmation regarding the 2000 charges when I waited for 10 days

From morning I called to customer care for more than 10 times n they are closing the case without my concern

I want call back today n i want the internet today if not I will raise a complaint against act
Also writing the email to your CEO Bala mallad

Hello!

User ID:[protected]
Plan: A-MAX 1075
Package: Monthly
Consumed : 31 GB out of 2000GB

We have installed ACT Fiber internet by choosing on brand name at Shamshabad. Installation was delayed initially, After the installation 2 days later. Internet is not working, the same informed to customer care they simply told 24hrs it may be solved but even after 3 days my issue was not solved and daily 1hr I have spent for just to call to customer care. they are raising request and issue not getting solved.

Hence, Finally decide to disconnect and took other service provider, I raised for refund even after 5 days no response from customer care and they are not even picking up my calls. Later i have checked on google reviews and found very bad review.

I request ACT Team to look into this issue and solve, refund my full amount and also I have spent lot of my time and energy which was wasted and compensate the same.

This message has been already posted and there is no response from ACT. And Till date i have not received any refund and no update.

Regards,
ANIL

We disconnected ACT fiber net in the month of June 2021, as we have shifted our house and ACT doesn't provide service in our new location. Therefore requested for refund of the Balance amount (Rs.8791) since we have paid and taken a yearly plan.
while disconnection they requested me to apply for refund thru customer care number Post disconnection. Have registered a ticket (SR[protected]) for refund, requesting customer care and asked for refund. Till now I didn't get any refund and they closed the ticket. Inspite of re-opening the ticket they again closed it. on 02July21 have again re-opened with a new ticket (SR[protected]). When ever I call customer care simply they raise the ticket and simply say u will get refund in 7 days. Every time they are doing the same. On behalf of this daily iam getting calls that you have an offer apply for reconnection...while iam explaining the situation...simply they say sorry we don't know this, we are belonging to reconnection team...you please call customer care. I am unable to take/apply for a transfer/reconnection of this ACT as they dont have service in my new location. I only want my refund.

Called customer.care for the last four days for correction in address. They say it is.done but dint reflect in the bill or MOBILE app. Very very poor service

I had disconnected my ACT Fibernet connection around 11th of May and I haven't received the refund amount yet. Today is 08th April and almost after 1 month, when I call the customer care, they say the team has declined the refund saying I have used more than 12 months which is just plain lie. Why even does the team resort to lying? Are they that unprofessional? They don't even call to confirm with me if I had used for more than 12 months, but take their own initiative by lying.

And the customer care executives are ready to write a ticket every time I call them, but the ticket gets closed automatically after around 2 days. This is pathetic!

Please arrange the refund without hassle!

I have disconnected my Act Fibernet broadband connection on 1st June 2021. Since I have already paid a subscription for one year, I raised a refund request on 17th June 2021. It's been more than two weeks since I haven't received my refund. I have made several requests through Customer care and email but no use. I would like to get my refund as soon as possible.

Sr: [protected] / ACT Fibernet #4211986

My compliants are closed without my consent..where I was waiting for a call back from ACT management. But ACT team is least bothered about their customer.

this is the third time my act connection has been disconnected saying "requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children's online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Let's see how much act customer care team care for their customers and how act is going to address my issue.

I have taken ACT Blaze which is Monthly Plan and taken connection on 12th April 2021. But have relocated on 28th April to different location and not using the internet. But now they called me saying to pay the due amount of May month and they disconnected service on May 24th. Usually when we don't pay plan amount as pre-paid the service will get disconnected. They have deducted my credit amount in ACT account and asking me to pay the remaining balance. Why should one pay for it and i haven't received any such conditions documents on connection

ID :11756134
I'm trying to disconnect the account connection, I cannot find any options in the website and also no response when I called the customer care.

I want the account disconnected, I have no dues left

Network issue
IP address. 192.168.0.104

In month of April the bill amount was deducted twice from my account I had requested for a refund I still haven't received it ... Could let me know the status of it ?

We are registered with your network by [protected] and here to inform you that we are going to construct our house. So, please remove the junction box and place it somewhere else. Do it ASAP before any damage occurs.

A year ago I took ACT Fibernet broadband connection with ACT Swift plan, at the time of installation the router used was TP Link model TL-WR850N & was instructed by field engineer that the same router can be used for plans up to 300Mbps(Same thing is written on the back of router).
On 07/01/2021 I decided to upgrade my plan to ACT Blaze 150Mbps speed plan. The plan was activated but, I ended up getting same 50Mbps speed instead of 150Mbps, when I contacted the customer support team I was told that the router I had did not support the plan.

If the router did not support the 150Mbps plan I don't understand why the field engineer told me that the router he installed was enough for plans up to 300Mbps plans & now even though the problem if from their end they have charged me with 1, 280INR for the plan from which I did not receive any benefits & asking me to pay extra for new router. I did not assume nor made up the router issue, I was misguided by one of their field engineers which makes it their fault. I want ACT fibernet to compensate me with a new router at no cost as it is their fault.