Claimed

Air India Complaints & Reviews

www.airindia.com

1

Updated: Jul 27, 2025

Complaints 3179

Resolved

295

Unresolved

2884

Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air India

Air India reviews & complaints page 138

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Thiruvananthapuram, Kerala, 695587

Website: www.airindia.in

I had made a reservation JH26X, for which I paid the entire amount Rs 19323, which got transferred from my bank account to Air India, under transaction ID: IG0BRXNKV8.

During my conversation with you customer care executive, Lavanya, she mentioned that the ticket has been confirmed and within two hours it will be sent.

So, I called again after 2 hours, and a completely incompetent and totally clueless so called executive named Kathiraman, picked the phone and said it has been cancelled. He wants me to mail to this id for a refund.

I need to see the document that states that even if it gets cancelled by a mistake from your side, it will take 7-14 days to refund the amount. And i want to file a complaint against this since i did not get a proper solution. This person, whatever you ask him, chants like a parrot saying "mail to this id, okay okay".

What if the person who is booking has only that much amount with him; should he wait for 15 days to make another booking?

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560100

Website: www.airindia.in

Dear Sir,

On 4th December, 2015 I wrote an email to Air India customer care claiming my missing miles for 6 trips. There was no response and I again followed-up on 13th December, 2015. Still there was no response till date.

After waiting a lot, on 13th March, 2016 I escalated the matter to Nodal officer Mr. Vivek Sharma but there was no response till date.

I wrote to Appellate Authority Mr Sanjiv Kumar and again waiting for response.

Their entire team is sitting idle and not entertaining their customers' request.

Please do needful.

Thanks in advance,
Chandranath Mondal

Air India customer support has been notified about the posted complaint.

View replies

S

sureshkanoi

from Kolkata, West Bengal

May 15, 2016

complain not solve by customer care after complain in flight and food not serve to me as per my booked myself cancer and heart patient from suresh kanoi email [protected]@yahoo.co.in and myself ffp member

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I had cancelled my Air India tickets No.[protected] and[protected] in the name of Jaya Prava Debbarma and Pijush Debbarma respectively from Chennai to Agartala via Kolkata dt. 29/12/2015 & PNR YQJL2. But till the date refunding was made from the authority after talking to customer care & emailing several times. They had only been saying that the refunding will be made by 2 or 3 days. All tickets were booked from their mobile apps.

Please look into the matter for refunding of admissible amount as confirmed by the customer care ([protected]) during the time of cancellation.

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400081

The following contents and the attachments are posted here as a reminder to my earlier complaint i.e. Air India Complaint Status Update [ID: 1215780]

Despite the above mentioned complaint and acknowledgement of the complaint there has been no response from Air India for almost two months now. Hence reposting the contents of my earlier complaint. Hope to get a favorable response soon.

For original complaint details see below along with attachments.

Delayed Air India flight No. AI 888 on January 9, 2016 causes missing of Air Canada connecting flights to Toronto and Dallas Fort Worth (DFW).

My brother, Mr. Shreekrishna Madhavi, who is pursuing MS at University of Texas at Dallas (UTD) had booked air ticket for travel from Mumbai to Dallas on January 9, 2016.The travel was from Mumbai to Delhi on Air India flight (AI 888) and from Delhi to Toronto and from Toronto to Dallas (DFW) by Air Canada. Refer scanned copy of the ticket and boarding passes.

Unfortunately, Air India flight was delayed by 4 hours exceeding connection time of 3 hours 30 minutes and so connecting Air Canada plane
was missed. Flight Delay and Cancellation certificate issued by Air India is attached. During 24-hour accommodation at Centaur Hotel no fresh tickets were issued to my brother either by Air India or Air Canada both tossing the responsibility to one another. Being short of money, either to proceed further or return to Mumbai, I booked Indigo flight 6E-169 on January 11, 2016, for journey back to Mumbai. Refer boarding pass of Indigo. Fresh tickets of Emirates for travel to DFW were booked on January 13, 2016

You will appreciate my brother had to undergo harassment and mental torture due to missing of connecting flights as also missing classes for a week.

In view of the foregoing, please give refund of Rs. 63, 350/ being the cost of the ticket.

+7 photos

Air India customer support has been notified about the posted complaint.

Mar 17, 2016

Updated by Ganesh Madhavi pls do the needful at the earliest.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 440017

Website: www.flyingreturns.co.in

I have made several travels with Air India (domestic as well as international). As per the Frequent Flyer Program, Air Miles are credited to the Frequent Flyer Account (FFA) for the travel made which can be utilized for class up-gradation or for booking new travel tickets.

As per the policy the last name on the ticket booked should match with FFA Details and the passport then the credit for air miles would be credited to FFA.

In My case I do not have last name. Name on the ticket and as per passport are same but there is no last name so miles are not credited.

I have been following up thru mails and live chat since Nov, 2015 to do the needful as full complete name on passport, tickets and FFA account is same but I am not getting any response from the FFA team in this regard.

My Details are as follows
FFA number :[protected]
Name : Syed Irshad Ali Syed Javed Ali

+1 photos

Air India customer support has been notified about the posted complaint.

View replies

I

irshadalisia

Mar 18, 2016

Still No response from them

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400076

Website: www.airindia.com

i am a family of 6 memebers with both my parents above 75 yrs of age.All are enrolled for ffp.Recently you have introduced kyc norms for all ffp holders.

The kyc module is a defunct /unfriendly module where the files more than 400kb cannot be loaded.The system prompts for independent email id for all ffp members.In case where members are senior citizens or children who have no computer access or not computer literate how the air india management expects to help them.In jetairways a similar program for frequent fliers is in existence where all the family members can enrol under "my family" scheme for account management under a single window.When the prime minister is talkin about ease of business it is not understood how air india has come up with a kyc for ffp which is not only cumbersome, unfriendly but difficult to get the things done, which i am trying for last 3 months.Can anybody in the management give a serious thought to it for your field staff and call centre guys are either ill trained or not interested in helping anyone.

Air India customer support has been notified about the posted complaint.

View replies

H

Hey Ram!

from Dhanbad, Jharkhand

Mar 22, 2016

Dear Sir/ Madam,

The Problem...I have a similar problem at hand. My mother in law is old and does not know how to handle emails. Neither does she have a mobile no as there is a landline no besides she uses my wifes no when required. My son studies in Class XI and the school does not permit him to use a mobile number. He is a minor and hence all his transactions and buying of tickets etc are done by me.

The solution by Air India... They have replied to my email stating that the company policy directs all adults must have a valid mobile number and email acct and there shall be no duplication of these reqmts to validate the KYC for Frequent flier program. We all know your policy guidelines and you dont have to repeat it. Now is that a method of resolving problems? They have even failed to visualise the problem and come out with a solution instead chose a standard reply. How disappointing and totally customer unfriendly.

The action at hand... I am not going to let this here.. we are going to knock every door and leave no stone unturned till this issue is addressed adequately... From the next time i may chose to not fly with this airline.

R

Rskkdv

Apr 29, 2021

Dear Sir,
How to do your KYC? I am Ranga chari TB my mobile number is [protected] and My FFP Number is[protected]. Please advice me how to do KYC

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 110037

Website: airindia.com

I travelled Mumbai Delhi on AI 101 16th Jan 2016, landed at Delhi 17th Jan 12.00 a.m., i was with family with 5 bags, 3 bags badly damaged, one bag had minor damage [ repairable] so i went to baggage services & reported the damage, they gave me damage report for 2 bags & said i could repair anywhere at bag shop who would provide bill & claim the same from air India ticketing office in cash. On return to Mumbai i could get only one bag trolley assembly repaired the 2nd bag beyond repairmen have sent several mails & every alternate day calling air India Delhi, Mumbai as to what compensation i will get for bag that cannot be repaired as per IATA & other international baggage rules, there is no response at all from air India, i flied a feedback complaint with all photographs & ness. documents to prove my bag is beyond repair they have no response system since Jan 2016 i am following up with them.

due to damage to main trolley assembly damage i had to carry my heavy bags on my entire vacation in himachal, the 2nd bag main wheel assembly broken & had to lift & carry the bag all around instead of pulling it by wheels all over the hilly region of himachal where trolley, wheel bags are easy to monover, due to damage i cannot use this bag anymore mainly its a large size full suit carrier bag, i travel for international sectors with my suits etc. i cannot use this damaged bag.

the bag that is repaired at a cost of 1350 Rs Air India Delhi has to authorize Mumbai under copy to me to collect the amount from AI Mumbai airport & i want compensation of damaged bag to purchase a new bags with wheels as per IATA, General conditions of carriage.

+1 photos

Air India customer support has been notified about the posted complaint.

View replies

H

harresh

from Mumbai, Maharashtra

Mar 18, 2016

After Lodging the complaint with you i have been trying to contact Air India Baggage services on the no provided by Del airport baggage services to contact Mr Midun Kumar who would be handling this issue.
it is now more than one week i have been calling this no [protected] to get in touch with Mr Midun Kumar, i make average 12 calls a day either the phone is ringing or a reply this no is busy pls try after some time. sir it is more than 2 months since my 1st complaint is filed with Air india, they dont seem to be bothered at all in even reading complaints. how does Air India Expect us to be truly Indian & patronize the national Carrier ???

Damaged bags - Comment #2337681 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: ai940506/

I am ravishankar . I am come at 19fab2016 flight no.ai940 then my baggage is not recieved on baggage stand.
i have baggage complaint rasisterd also in baggage dep't file no- delai 78309 but no search from this dep't . 21 day already lost to missing date but no action taken.

Please look into this matter.
Ŕegards,
Ravi shankar
Mb. +91-[protected]

+1 photos

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat, 390015

Website: www.airindia.in

I had cancelled my flight from Ahmedabad to Newark on 14th of January. Now it has been 2 month still I haven't received the refund. Every time, I talk to them, they has only one answer, "it has not yet processed"

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110001

Website: airindia.in and goibibo.com

Flight frm DEL IXB 23rd Jan 2016 departed from delhi and then because of weather disturbances was taken back to delhi ( without landing at Baghdogra) making it a non operating flight eligible for refund ( confirmed from Air India).Air India also gave me a acknowledgement copy for the refund (forwarded to Air India and GOIBIBO) however GOIBIBO claims that Air India is denying the refund for ticket stating that the flight took off. i am tracking the complaint since one n half month now. No refund received for the same.

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Website: www.airindia.in

I had travelled from Trivandrum to Chennai by AI0968 flight on 19th feb 2016. The flight was scheduled at 6:15 am but because of AI system failure it got delayed. I had a connecting flight from chennai to pune at 9:45 am. I could not board that flight because the AI0968 reached chennai at 9:00 am and we could collect baggage only by 9:20 am.
Due to this i could not board connecting jet airways flight 9W-2491 which was scheduled at 9:45 am. When i reached your office at Chennai international airport they rejected to take responsibilty of this issue and asked me to book ticket for another flight. This is not at all a acceptable behavior.
I would love to get paid my ticket cost of 12, 500/- rs which i had to pay for booking another ticket. Please look into this issue as soon as possoble.
Because of whole thing I had to pay 12, 500 for another ticket booking as well as Rs 11, 844 for the previous ticket.
Now when I trying to connect to air-india since 19th Feb 2016, they are just asking me E-ticket number when I have shared my boarding pass as well.
I want my money to be refunded for the extra ticket which I had to book just because of the negligibly of AIR-INDIA.

Below are the details for the same.

Passenger's Name Ticket No.
1. Mr Pankaj Patni [protected]
2. Miss Sonal Lohade [protected]

Please look into this issue ASAP, and help me get my money back.

Thanks,
Pankaj

Mar 16, 2016

Complaint marked as Resolved

It is not yet resolved. They did not even reply to my mail nor called me. I am not sure why this has been marked as closed/resolved. Please check on this as soon as possible. Thanks, Pankaj

Air India customer support has been notified about the posted complaint.

View replies

P

pvpatni

from Bengaluru, Karnataka

Mar 16, 2016

It is not yet resolved. They did not even reply to my mail nor called me. I am not sure why this has been marked as closed/resolved. Please check on this as soon as possible.

Thanks,
Pankaj

K

Kanna Deepa

from Bengaluru, Karnataka

Mar 28, 2016

Dear Pankaj,
please provide me your contact information like email ID and phone number for claims.
Thanking you

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110001

I had got a ticket under transaction ID no [protected] from DEL HYD date 02032016 time 17.40. I reached air port at 16.40 and reported at T3 QUANTER NO 1 but due to your service it takes 15 minuts after that QUANTER officer said me to go at G QUANTER and I reached there at 16.58 but the concern lady had denied to give boarding pass and said that all seats have been booked you are late. Sir I am very depressed and pained by you poor and selfish service. I also mate with your senior officer who behave like a chip govt official and stated that you are working with bank can your bank gives higher rate of interest on FD then pricribed rate. Sir I am highly hearted by you poor and bad service. I am a saleried person and request you to at least refund my booking amount I will never take your poor service in future and also guide our near and dear my mobile no is [protected] I hope that at least you will return my booking amount thank-you for your great service please also guide that is there any procisur to take refund of future ticket under transaction no [protected]

Air India customer support has been notified about the posted complaint.

View replies

G

Gurusharan Singh

from Haridwar, Uttarakhand

Mar 4, 2016

All service are poor

G

Gurusharan Singh

from Haridwar, Uttarakhand

Mar 4, 2016

Poor service

B

Bhardwaj@1234

from Haldwani, Uttarakhand

Mar 6, 2016

Deaer Sir's

Wish to bring in your kind notice which has been faced by my fRIEND TODAY MORNING:-

Her Name: Swati Das
Fligh: Delhi to Bhubaneshwar, scheduled at 06:55 today morning. - AIRINDIA
TICKET NUM:-N[protected]

INCIDENT WITH TIMING:-

NOTE: WE WERE INFORMED TO REACH 1 HOUR IN ADVANCE

1.Reached Airport at 05:45 AM
Took the trolley, luggage and entered the International airport.
Reached the BOARDING COUNTER AT 06:00AM - Executive - Rakesh Pandey at SECTION or Counter E of Airindia

INCIDENT:-

2. 4 Ppl were standing in front at 06:00 AM, 2got the boarding pass which took 3-4 mins - so time 06:05 AM, Front of my friend was an uncle who was trying to get the BOARDING PASS as he had some issues with the luggage, so the executive and uncle suggested my friend to check the next counter as here it will take time,
3. My friend moved to next counter where 3 passengers were standing(time till now is 06:15 AM,
3. Standing in the que the previous counter got free and my friend moved to the 1st counter (in which the uncel was having an issue)

Mr Rakesh from Air india took her ID Proof, Verified hard copy of the TICKET, Took her Luggage and weighted the same, took it in and returned it back, (Time till now is 06:15 AM), He denied to give the BOARDING PASS stating that the Reservation closes 45 mins before departure (at 06:10 AM), She stated that i was standing in line since 06:00 AM but there were other passengers as well so is this delay, HE DENIED TO ISSUE BOARDING PASS, He called his Manager and he also denied, the helpers also denied, She cried that its just 06:20 AM (The time after all this incident), i beg plz let me go, But they did not listen and she was made to rome here and there - go to the RESERVATION COUNTER, GO THE THE OTHER COUNTER THIS AND THAT.

When this incident happend and ended it was 06:20 AM (Max).

MY QUESTIONS TO EVERYONE:-

1. My friend was standing in line from 06:00 AM, - There were other passengers as well (she reached the executive after changing her line then coming back to that line) - at 06:15 AM - WHY WAS SHE NOT ENTERTAINED
2. My Rakesh Pandey (COUNTER E) - Had verified her documents, Ticket copy, Luggage, took the luggage in and then returned - Ws he also not aware of this FACT, He reported to my friend that the reservation counter closes 45 mins departure (But she was present in line 50 - 55 mins before the departure, but when her number came it was 5 mins late, plz not 5 mins late.

NO SENCE OF RESPONSIBILITY SHOWN BY AIRINDIA, NO HUMANITY - CLEAR NONSENCE TALKS by Mr. Rakesh

Had to purcheas a fresh ticket for 5500 RS, Waiting for 5 hours AND NO HUMANITY LEAVING NEGATIVITY, ZERO BRAND IMAGE AND NO HELP FROM ANYONE

I understand that the RESERVATION COUNTER CLOSES 45 MINS BEFORE but what to do if you are in the QUEU and it take 5-10 mins to reach the executive when 40 Mins are left, Don't you think it was wrong not to entertain

DEAR ALL - IN THE END I WANT THIS INCIDENT TO BE TAKEN INTO CONSIDERATION - VERIFING THE VIDEO FOOTAGE OF THE SAME, TAKING INCIDENTS AND PROOFS AS I AM TO LODGE AN FIR AGAINST AIR INDIA AND CLAIM THE EXTRA COST, IF REQUIRED I WILL GO TO THE CONSUMER COURT AS WELL

AIRPORT AUTHORITIES - Plz verify the footage of the same incident to understand (COUNTER Number E, Executive - Rakesh Pandey, time: 06:00 AM till 06:20 AM) and a proper resolution to be given ASAP

My name: Rahul Bhardwaj
Mob: [protected]

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110001

I was taken air ticket from Del to Hyd under transaction ID no [protected] flight time is 17.40 I had reached At Airport 16.40 but due to enqiry I had reported for boarding pass at counter no 1 T3 Delhi at 16.50 they said to report on the gate it's take some time and I reported on gate at 16.58 PM but they denied to give me boarding pass and said all the seats have bookked. Sir nobody guide and coprated me at that time. I am very harsh by you poor service that I will never trevele by Air India in future. I request you to kindly arrange to refund my booking amount One officer also behave like a govt official and said me that your bank can pay more rate of interest on FD pricecribed rate when I was requesting him for take some murcy for me I am very depressed by your service

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 490001

Dear Sir
On 2/03/2016 for date 10/03/2016 I booked flight ticket for Delhi from Mumbai, Name of traveler is Brijesh Kumar and Anuradha Singh by Air India Web site PNR no. is HWSLB amount deducted Rs. 7428 from my account but ticket is not issued by Air India to me.
Air India not responding properly to me when I will get my money, customer services are saying it will refund to you in 7to 8days, but they are not giving any written commitment to me, this is big problem to me, if I not received my money back so how I will book my another ticket, and also they not confirming to me that ticket canceled or not, if they confirm me then I take decision for my traveling plan.
Please register my complain by this email.

Thanks & Regards
Brijesh Kumar

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ernakulam, Kerala, 682004

I tried to book an air india flight from kochi to bangalore for 01 mar 16 online. After i had entered my account info and otp and processed the payment the amount was debited from my account but the web page showed 'something wrong.Pls try later'. Neither did i receive any messages or email saying about the confirmation of my flight ticket. It was very important for me to be on that flight. I tried to bring up the point at the airport too but the officials were equally less helpful. Money is not the problem but trust is. I hope necessary actions will be taken as soon as possible.
Flight details i had booked were as follows.

AIi9506(COK-BLR) dated 01 mar 16.
Had booked myself seat 1D .

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400061

I am a resident of Mumbai and was planning to go to Goa on 18th March and return on 20th March. I had booked my to and fro flights on Air India for the same- but due to a complete overlook booked the flights vice versa- Goa to Mumbai on 18th and Mumbai to Goa on 20th.

I called Air India office saying that they should kindly consider rebooking my flights with your airline only but they say the cancellation charge is 20000 for 4 people (paid 23000 for the tickets).

Why am I being charged so much for cancelling 20 days before and when I assure you that I will book through you for the same destination.
Surely the tickets won't go waste as I am informing you within 48 hrs and 19 days in advance.
This is an unfair cancellation fee / 20000 for a ticket which costs 23000. The Airline PNR for this booking is J79L6

Dr. Preetha Joshi
[protected]

+1 photos

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411003

I am Shrikrishna Mutalik.
On 19th Feb 2016 flight from Trivandrum to Chennai supposed to depart from Trivandrum as on 6:15am. At the time of boarding pass issued to me I have Specifically told to Air India representative who issued a manual boarding pass that I have a connecting flight from Chennai to Pune as on 9:45am. He told me with assurance that you can reach Chennai well before 9:00 am, but unfortunately Air India flight AI 968 left Trivandrum as on 7:45 am and reached Chennai as on 9:10am. By the time collecting baggage and moving to departure gate distance was almost 1km. It took 15 min to reach at Jet Airways check in counter it was almost 9:36am and we found that counter was closed, so before leaving the jet Flight 9W-2491 we had contacted representative of AIR India but there was no co-operation from AIR INDIA.
Because of Air India fault I had to purchase a new ticket at very high rate. We herewith request you to refund Rs.40, 125.00. of jet ticket for 3 passengers.

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110022

Website: www.airindia.in

I had to board air india flight AI401 from New Delhi T3 at 7 am on 23rd Feb, 2016. I was informed that my flight was an hour late. I was worried as my connecting flight was just 45 mins after the landing time at Kolkata. I expressed my concern to the Incharge and she assured me that the connecting flight to agartala will be delayed by 30 mins to ensure that no one is at loss. But to my surprise, when I reached Kolkata I got to know that the flight has already been left for Agartala leaving me and some of the other passengers behind. If I was informed earlier I could have rescheduled my flight. But now I have to waste my enitre day at kolkata airport as they have only flight to Agartala which I can board only after 24 hours. I am really pissed at the wrong information provided by your authorities. I demand a proper apology and compensation from your side.

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700150

I Ms. Ujjaini Halim flew with AI 122 booking ref YE5VY from Rome to Kolkata-transit at Delhi connection AI 734 scheduled departure 12:40 pm on 21.02.2016-22.02.2016

In Delhi AI 734 flight got delayed by two hours thus my transit waiting time became more than seven hours. There was no information shared about delay, no refreshment or assistance provided for passangers like me waiting so long in transit. I am aware of certain rights of passangers in such cases. My booking can't be treated as domestic as I have same PNR for my entire booking Rome to Kolkata. Hence I believe EC Regulation on delay is applicable for me. But here no one even have any information!
The delay has caused immense stress and also loss of business for me.
I am Flying Returns member AI[protected] is my no.
I wonder whether in future AI would remain airline of my choice? Given the track record of regular delays in international connecting flights, I will surely think twice before recommending AI to others.
I fail why the national carrier is managed in such poor ways thereby paving way for more privatisation and increasing loss for airindia.
Please let me know why no information was shared on delay and why no assistance offered.
Upon hearing from AI my future course would be determined.
Yours sincerely
Ujjaini Halim

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Client Name : Rahul Deshpande / FFP No :[protected]
Registration Completed on 05-Jan-16, Reminders Sent on 06-Jan & 12-Jan.
Till date the FFP Verification shows as 'Pending'. No Miles have been added for which documents have been submitted to "[protected]@airindia.in" & "retros.[protected]@iclployalty.com".
Need a final confirmation on by when this process will be completed.

+1 photos

Air India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines