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All service are poor
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Poor service
Deaer Sir's
Wish to bring in your kind notice which has been faced by my fRIEND TODAY MORNING:-
Her Name: Swati Das
Fligh: Delhi to Bhubaneshwar, scheduled at 06:55 today morning. - AIRINDIA
TICKET NUM:-N[protected]
INCIDENT WITH TIMING:-
NOTE: WE WERE INFORMED TO REACH 1 HOUR IN ADVANCE
1.Reached Airport at 05:45 AM
Took the trolley, luggage and entered the International airport.
Reached the BOARDING COUNTER AT 06:00AM - Executive - Rakesh Pandey at SECTION or Counter E of Airindia
INCIDENT:-
2. 4 Ppl were standing in front at 06:00 AM, 2got the boarding pass which took 3-4 mins - so time 06:05 AM, Front of my friend was an uncle who was trying to get the BOARDING PASS as he had some issues with the luggage, so the executive and uncle suggested my friend to check the next counter as here it will take time,
3. My friend moved to next counter where 3 passengers were standing(time till now is 06:15 AM,
3. Standing in the que the previous counter got free and my friend moved to the 1st counter (in which the uncel was having an issue)
Mr Rakesh from Air india took her ID Proof, Verified hard copy of the TICKET, Took her Luggage and weighted the same, took it in and returned it back, (Time till now is 06:15 AM), He denied to give the BOARDING PASS stating that the Reservation closes 45 mins before departure (at 06:10 AM), She stated that i was standing in line since 06:00 AM but there were other passengers as well so is this delay, HE DENIED TO ISSUE BOARDING PASS, He called his Manager and he also denied, the helpers also denied, She cried that its just 06:20 AM (The time after all this incident), i beg plz let me go, But they did not listen and she was made to rome here and there - go to the RESERVATION COUNTER, GO THE THE OTHER COUNTER THIS AND THAT.
When this incident happend and ended it was 06:20 AM (Max).
MY QUESTIONS TO EVERYONE:-
1. My friend was standing in line from 06:00 AM, - There were other passengers as well (she reached the executive after changing her line then coming back to that line) - at 06:15 AM - WHY WAS SHE NOT ENTERTAINED
2. My Rakesh Pandey (COUNTER E) - Had verified her documents, Ticket copy, Luggage, took the luggage in and then returned - Ws he also not aware of this FACT, He reported to my friend that the reservation counter closes 45 mins departure (But she was present in line 50 - 55 mins before the departure, but when her number came it was 5 mins late, plz not 5 mins late.
NO SENCE OF RESPONSIBILITY SHOWN BY AIRINDIA, NO HUMANITY - CLEAR NONSENCE TALKS by Mr. Rakesh
Had to purcheas a fresh ticket for 5500 RS, Waiting for 5 hours AND NO HUMANITY LEAVING NEGATIVITY, ZERO BRAND IMAGE AND NO HELP FROM ANYONE
I understand that the RESERVATION COUNTER CLOSES 45 MINS BEFORE but what to do if you are in the QUEU and it take 5-10 mins to reach the executive when 40 Mins are left, Don't you think it was wrong not to entertain
DEAR ALL - IN THE END I WANT THIS INCIDENT TO BE TAKEN INTO CONSIDERATION - VERIFING THE VIDEO FOOTAGE OF THE SAME, TAKING INCIDENTS AND PROOFS AS I AM TO LODGE AN FIR AGAINST AIR INDIA AND CLAIM THE EXTRA COST, IF REQUIRED I WILL GO TO THE CONSUMER COURT AS WELL
AIRPORT AUTHORITIES - Plz verify the footage of the same incident to understand (COUNTER Number E, Executive - Rakesh Pandey, time: 06:00 AM till 06:20 AM) and a proper resolution to be given ASAP
My name: Rahul Bhardwaj
Mob: [protected]
Wish to bring in your kind notice which has been faced by my fRIEND TODAY MORNING:-
Her Name: Swati Das
Fligh: Delhi to Bhubaneshwar, scheduled at 06:55 today morning. - AIRINDIA
TICKET NUM:-N[protected]
INCIDENT WITH TIMING:-
NOTE: WE WERE INFORMED TO REACH 1 HOUR IN ADVANCE
1.Reached Airport at 05:45 AM
Took the trolley, luggage and entered the International airport.
Reached the BOARDING COUNTER AT 06:00AM - Executive - Rakesh Pandey at SECTION or Counter E of Airindia
INCIDENT:-
2. 4 Ppl were standing in front at 06:00 AM, 2got the boarding pass which took 3-4 mins - so time 06:05 AM, Front of my friend was an uncle who was trying to get the BOARDING PASS as he had some issues with the luggage, so the executive and uncle suggested my friend to check the next counter as here it will take time,
3. My friend moved to next counter where 3 passengers were standing(time till now is 06:15 AM,
3. Standing in the que the previous counter got free and my friend moved to the 1st counter (in which the uncel was having an issue)
Mr Rakesh from Air india took her ID Proof, Verified hard copy of the TICKET, Took her Luggage and weighted the same, took it in and returned it back, (Time till now is 06:15 AM), He denied to give the BOARDING PASS stating that the Reservation closes 45 mins before departure (at 06:10 AM), She stated that i was standing in line since 06:00 AM but there were other passengers as well so is this delay, HE DENIED TO ISSUE BOARDING PASS, He called his Manager and he also denied, the helpers also denied, She cried that its just 06:20 AM (The time after all this incident), i beg plz let me go, But they did not listen and she was made to rome here and there - go to the RESERVATION COUNTER, GO THE THE OTHER COUNTER THIS AND THAT.
When this incident happend and ended it was 06:20 AM (Max).
MY QUESTIONS TO EVERYONE:-
1. My friend was standing in line from 06:00 AM, - There were other passengers as well (she reached the executive after changing her line then coming back to that line) - at 06:15 AM - WHY WAS SHE NOT ENTERTAINED
2. My Rakesh Pandey (COUNTER E) - Had verified her documents, Ticket copy, Luggage, took the luggage in and then returned - Ws he also not aware of this FACT, He reported to my friend that the reservation counter closes 45 mins departure (But she was present in line 50 - 55 mins before the departure, but when her number came it was 5 mins late, plz not 5 mins late.
NO SENCE OF RESPONSIBILITY SHOWN BY AIRINDIA, NO HUMANITY - CLEAR NONSENCE TALKS by Mr. Rakesh
Had to purcheas a fresh ticket for 5500 RS, Waiting for 5 hours AND NO HUMANITY LEAVING NEGATIVITY, ZERO BRAND IMAGE AND NO HELP FROM ANYONE
I understand that the RESERVATION COUNTER CLOSES 45 MINS BEFORE but what to do if you are in the QUEU and it take 5-10 mins to reach the executive when 40 Mins are left, Don't you think it was wrong not to entertain
DEAR ALL - IN THE END I WANT THIS INCIDENT TO BE TAKEN INTO CONSIDERATION - VERIFING THE VIDEO FOOTAGE OF THE SAME, TAKING INCIDENTS AND PROOFS AS I AM TO LODGE AN FIR AGAINST AIR INDIA AND CLAIM THE EXTRA COST, IF REQUIRED I WILL GO TO THE CONSUMER COURT AS WELL
AIRPORT AUTHORITIES - Plz verify the footage of the same incident to understand (COUNTER Number E, Executive - Rakesh Pandey, time: 06:00 AM till 06:20 AM) and a proper resolution to be given ASAP
My name: Rahul Bhardwaj
Mob: [protected]
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