[Resolved] Airtel — Action required: fraud offer made by airtel retention team. | |||||
Worst and saddest customer service by airtel team. On 16th sept, i opted the porting my number, but very next moment retention team executive call me and giving me a fare package and ask me to stop porting process. On that moment i was carrying myplan 499 but your executive give me legacy 399 plan with 50 rs discount on rental as wel as extra 500 minutes of local/std and 1gb 4g/3g data. I agree with that. On 23rd of sept i have submitted all required document to nearest relationship center for activating new plan. On 27th retention team activated my plan. For this i have called[protected], [protected] nos. From the morning of 29th sept i am not able access any 4g/3g/2g data on my number. Come back home in evening i checked from my airtel app, that the plan is reverted back to 149. This is a act of fraud. Retention team cheated me with such petty offer. So cheap way to retain customer. Was this information helpful? | |||||
Oct 31, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Sep 25, 2016 Rajwent's response Airtel tower installation ki yha requirement h..sodawas road mundawer Rajasthan 301407
Verified Support Sep 30, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 30 September 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 3 Comments | |||||
Comments
My plan was Rs:999, but the bill came Rs:1500 . i gave 1000 Rs for the installation i called the service care. i did not get the solution yet, after 40 gb the message should come to my mobile that my data is low and i should take the decision wheather i will use or not please confirm before increase our bill
Reply
I have done online recharge through Indian bank on my prepaid mobile number [protected]at 18.48 hrs on 24/09/2016. Payment has been done, but I did not get balance. Kindly do needful at the earliest.
Best regards,
Best regards,
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