Airtel Complaints & Reviews

User id [protected]

Hi,

I am extremely disappointed and unhappy with the services received from airtel.

Now to give you a jist of the story my complaint is regarding the broadband plan i have. As per my records and confirmed by airtel twice my plan is airtel-ul-pace 899 60gb (16mbps/512kbps) combo plan & this was with effect from[protected] which i understand was in middle of the month and hence you gave me prorated data.

Now as per my billing cycle my new month has started today and i should've got 60gb data rather i've only got 30 gb this month as well.

This is absolutely disgraceful and is also a cheating from airtel point of view. I am extremely frustrated and losing up my patience.

I have emails and proof to prove that my plan was changed to 60gb data plan @₹899 so if this plan isn't updated on my number

I will post on facebook with screenshots of your emails confirming that my plan is airtel-ul-pace 899 60gb (16mbps/512kbps) combo plan.

I am hereby giving you a last chance to change and update your records.

This is also a case of cheating & disgusting customer services. For airtel it barely matters what the customer is going through you just need to make money.

If this is not resolved to my satisfaction i'll make sure i don't stop here & will a mockery out of this.

Get this resolved asap.

A very angry and unhappy airtel customer.

I've been using airtel arepaid connection from last 6.5 yrs. I've recharged 345 plan before 1st april. After that 399 plan was introduced which included 70 days validity.
I could not recharge 399 plan because of my previous 345 plan. Now my pack validity is over. I want the 399 plan with 70 days validity.
That 399 plan got over before my 345 plan validity date ends.

My question is why they mentioned 345 was the last plan & last date of recharge was 31st march.

Hi Sir/Madam,
Please can you give me the details of incoming calls for the month of Feb 2017 and Mar 2017, as im about to file police case,
you can email the details to [protected]@gmail.com and my number is [protected].

Thank you

I am facing issue my Mobile Number [protected] during recharge. This number was bought has prepaid from Thane-Bhiwandi-Kasheli (Maharashtra circle). I have started facing this issue since a month now. Earlier I was able to recharge my number.

1. Unable to recharge from Airtel Wallet. Message that I get is ‘Invalid mobile number, please enter valid mobile number’. It is working fine with other airtel number.

2....

Hi, I've given docs & 300/- to these people. It's been a month, my number is still not activated. I tried calling them but their response was weird. Their executive replied she'll cross check & get back to me but there was no call from her end & they are not even responding to my calls now. this is so unprofessional.

I did a porting from vodafone to airtel. I was told by the airtel executive that I will be offered with extra 3GB for the regular plan (Rs 500) which comes along with 3GB. So in total I will be getting 6GB. But I have got only 3GB. After the connection is activated, the customer care says that the offer is over and they could provide only 3GB now. Iam not sure, until I get activated they said I am eligible for the offer and after my activation, they say Offer has expired.

Initial experience with Airtel is very bad for my. My no: [protected].

Hello
This is about nr [protected].
Done a recharge just 2 hours back, had a credit of nearly 108 inr.

Recharge done on[protected]:31pm, mrp:rs50.00, pf:rs3.00, stax:rs6.52, talktime:rs40.48, bal:rs107.81 transid[protected].

I'm wondering how now, without doing any calls, i'm down to 13 rupees.
I am tired of these thefts and i'm considering changing phone company.

Please advise where the credit vanished.

Hello airtel

Am devaraj sarathi ningappa. I have raised the complaint on 21/04/2017 regard no network coverage in home. Network will drop down immediately entering the home is ground flour, shows emergency services after 1 minute show signal with one bar, need to make call we should come out of home and wait for one minute to get signal in that voice will break up. I do expected call from airtel technical team, nothing response on issue. So called customer service on 24/04/2017 spoke with sneha. Representative told issue is resolved and mentioned network service team visited no issue found updated and closed the complaint. I told no one came to home and even no one called. How come they close the complaint without visited. I asked her to connect supervisor for escalating. She bluff the call and talked me to some other representative as supervisor rubbie. She taken all information and stated complaint will be escalated as high priority and issue will be resolve with in 3 days. Any how i made call today 25/04/2017 regards same issue. Come to know that complaint closed same drama went. Really frustrated. So i reached some other representative pallavi. She also taken all information and given escalation team supervisor pandyan number and appellate mail id. Reached the pandyan number spoke with fathima. Explained every thing, they had raised new complaint number # 75780985,

Still no response from airtel network team

Thanks
Devaraj s n

Id [protected] par dt. 26.10.16 ko 1465/- ka yearly recharge kiya tha.
Jo 28.03.17 main hi close kar diya gaya jiski complaint 24.03.17 main and kai baar ki but koi solution nahi mila plz. Solve my complaint

My number is [protected].
And my plan is 399.
The billing cycle is 23 to 22 of ever month. The last month bill is generated on 22 april 2017.

Now in the last month billing cycle i didn't make a single call from airtel number. Still the bill generated by airtel is 564 rs.

When i gave a call to their customer service on 26 th april. That the person name is john who received my call. He said that as bill generated on 22 th april and you are paid till 26 th april so we are charging late fee of rs 100 /-. After arguing later, he said that i am making a complaint and will waive off 100 rs from your bill.

Hi,
On 24-april-2017, there was an offer on my Airtel app for Rs 399 recharge with 70 days validity. After I recharged the same offer I got a message saying recharge successfully validity 50 days.
When I called customer care they refused to grant 70 days validity saying they have withdrawn the offer.

My complaint is if they are showing in the app they should fulfill the promise. If they want to withdraw they should have removed or updated the recharge packs and validity information in the recharge page.

they are cheats

Hi,
My name is manoj prabhakar, i am using airtel prepaid number for several years and just 3 months back thought of converting to postpaid. So i did convert it to postpaid and my plan was 549... The first month bill was perfect and next month i crossed my limit and got disconnected and so in few more days i paid the 3/4th of the amount, but still my number didn't get activated (No incoming and no outgoing) and so i waited for a month and paid the rest amount to complete the bill, and i paid. But still it was in deactive stage only. Last month i got a bill of 549, and got shocked as why i should pay for disconnected service??? I check with nearest outlet they told its my phones problem, then told its the sim problem as in the system it shows activated only., then charged me 25 rupees for a new sim (Airtel showroom).. Now i want some explanation or cancel the charges for the last month bill as the network was disconnected. Please someone help

Dear sir/mam,
I am customer from last 10 years. I brought sim & mobile no-[protected] from champa, janjgir, chhatisgarh in 2007. I had change mobile portable in bihar jharkhand in december 2015 at bokaro jharkhand. I have last recharge in february 2017. It was regular in service. But i have suffering no network problem from last 3 days. When i meet your representative at bokaro mall your office today then your representative says that it mobile no is deactivate. How can deactivate services without any information. This mobile no is very important for me. So i request to you sir please solve my problem. Please support me for to be again get this no.
I shall be highly obliged to this act of your kindness.

Waiting for your positive response

Thanking you

Your positive customer
Pankaj kumar mishra
Mobile number -[protected]

I was using airtel 549 post paid plan in my 4g handset. When I bought new mobile I have got extra 3gb per month till Dec 2017 using Airtel app. After one month I have received another offer for 10gb per month for 3 months. So I would be getting a total of 16gb per month. I changed to new plan of 499 in between and while changing there was no communication or anything regarding the deactivation of any offers. I even received my 10 gb of data but they have deactivated the extra 3gb per month till dec 2017 offers. The app is now only showing 13gb. I have contacted airtel regarding this matter but they are not ready to give the data back. They are offering me only 2gb of data for 6 months. I am depending on this data pack and changed the plan. I had to recharge for 80rs for 200mb this month coz of this issue. I need this issues to be solved asap. They are not responding properly. attached the mails.

Dear sir/ma'am,
I stay in gurgaon. I lost my mobile in february -17 at new delhi railway station (Someone stole my mobile). At that time i was using airtel mobile number. I register mobile lost complain through online gadget complain department as gurgaon police suggest me. Then i report same in airtel customer care number as well as i mail on nodal officer & appellate officer mail id. But there were no response i got. Still my number was not blocked. After 2 months i got call from nodal officer, on call nodal officer ask me some question like, name, address, as last recharge & validity of sim. Everything i told, but could not verify address.
He told me cant block your number as per our rule. When i told her i am using this number from last 6 years, everywhere i have register same number like, my adhar card, my collage, my institute, my officer current of existing, my social networking, my mail account, my pan card. I have applied for driving licensee etc. Then nodal officer told me to visit nearest airtel office with you photo id proof, 1 passport size photo, form 60 or pan card. With all document i visited airtel outlet but executive who were sitting there, told me we cant renew this number. Because this sim is not registered on your number. After word i got call from appellate officer, same reason appellate officer told me. Now what to do? I am feeling paralyze without that number. There is no response from airtel. I can do anything without that number. Because everywhere i have registered my same number & previous last 6 or 7 years i am using same number.

Hi,

Transaction ID[protected] Transaction date: 25/04/2017

Wrong number - [protected]
Correct number -[protected]

Amount - 399

Kindly transfer it immediately to the correct number.

Kindly oblige.

Airtel is cheating the indians. They have reduce the validity of Rs. 399 pack with only 56 days without any information. Yesterday (25-apr-2017) I recharged my airtel number [protected] with Rs. 399 and got only 56 days validity.

Their my airtel app still showing it's validity 70 days buy when I called to airtel customer care, they said there is technical error in my airtel app and we reduce validity to 56 days before 2 days.

Dear sir i have applied on 28 march for migration from postpaid to prepaid at dhanlaxmi mobile mr vipin [protected]. Contact airtel centre city balotra. My name multan mal and my mobile number is [protected]. But still my sim not migrated. I have to pay uselessly for this month's bill. It's airtel fault not my fault. Vipin says he applied 4 times but there is error in migration. Plz migrate my sim and waive my bill of april

Airtel is cheating the indians. They have reduce the validity of Rs. 399 pack with only 56 days without any information. Yesterday (25-apr-2017) I recharged my airtel number with Rs. 399 and got only 56 days validity.

Their my airtel app still showing it's validity 70 days buy when I called to airtel customer care, they said there is technical error in my airtel app and we reduce validity to 56 days before 2 days.

I request to all indians lets teach a lesson to these kind of fraud companies and support JIO - Clear policy with full benefits.

[protected]

Unable to use sim as the message comes as Incorrect SIM