Airtel Complaints & Reviews

Aug 04, 2017

Updated by bpsarathy Hi,

Can you please let me know the status of the complaint. .

Thank you!
Boopalaparthasarathy

Aug 05, 2017

Updated by bpsarathy Hi,

I have repeatedly telling that my Mobile numbers 9********1 and 9********2 plan is MY PLAN CORP CAP 199 CUG 0 NA which includes 700 mins (Local+STD+ National Roaming, Mob and FL), CUG to CUG free and 750 MB+10 GB of mobile data.

Im using less than the 700 mins of talktime and still getting inflated bill for the voice each and every month form April 2017.

You guys are past three months closing the tickets 78127288, 78126122, 76612145, 75901204 [protected], [protected]. and have called 121, 198 and [protected] which is of no use and creating new tickets 78260341, 78392409, 78392689 without fixing the billing issue.

I have explained clearly several times on the phone and your customer has agreed that there is a issue with billing.

The issue still persists.

Please fix it permanently.

Thank you!
Boopalaparthasarathy

Sep 24, 2017

Updated by bpsarathy Hi,

You have accepted there is an issue with the billing and it is more than 6 months and still you guys are not able to fix the issue.

Im wondering if at all Airtel will be able to fix the issue for the plan you guys have provided.

PLease fix this issue.

Simply calling doesnt help.

Thank you!
Boopalaparthasarathy

Sep 28, 2017

Updated by bpsarathy this is not yet resolved.

Hi,

I have received my bill for the mobile number *72 (Rupees 238.82)

My mobile number *81 and *72 plan is my plan corp cap 199 cug 0 na which includes 700 mins (Local+std+ national roaming, mob and fl),
Cug to cug free and 750 mb+10gb free data of mobile data.

I have used only 670 mins out of 700 mins in my plan for voice and 100 mins of CUG.
I have used only around 500 mb of data out of the allotted 10.75 gb.

I have been additionally charged 30.4rs for *72 and 1.6rs for *81 for the month of july.

I want your billing team to check and revert back the charges and provide me the correct bill amount.

It is really frustrating that i need to raise the concern each and every time.

This is the fourth time i'm raising the issue and this issue is continuing from month of april 2017.

The current complainte ticket REF53354444 is open past two months

I have registered multiple issue with complaint numbers 78127288, 78126122, 76612145, 75901204 [protected], [protected]. And have called 121, 198 and [protected] which is of no use.

Dont close the complaint without fixing the issue.

Please look into this issue and fix it at the earliest and permanently.
I'm registering a consumer complaint and if this issue is not fixed permanently i will port out immediately.

Thank you,
Boopalaparthasarathy