Airtel Complaints & Reviews

Respected sir this is to bring to your notice that i have been visiting the airtel store in thane naupada branch to link my 3 post paid airtel mobile numbers that is
[protected]
[protected]
[protected]
All in my name. Out of whic one is used by me and the other 2 by my wife and father... I requested the customer service representative whose name was ghulam and the other one suraj to link the number to aadhar since i was present with the adhaar and otp would be called on phone immediately as it was difficult to get their phones as we all 3 are working... However they bluntly refused to do it... I seriously dont understand the logic of giving the pain to customer making him travel all the way to the store just for an otp... Which eventually i was ready to give on the spot... But no they were hell bent on getting those 2phones which possessed the sim... I don't know how many airtel customers have gone through this kind of situation... Customer service is to make things simplified for customers here the case is vice versa kindly look into the matter asap... This kind of behaviour has put me in dilemma... Hope you ll do the necessary.

Thanking you,

Hi,

My name is jahnavi. My airtel prepaid number is [protected] i have been using this number in international roaming regularly and also have been recharging it. But now it seems deactivated. Can you please activate it. I need to use the same number.
Please note i am still out of india and would like to re activate it. Please mail me for any other details

My email id: [protected]@gmail.com
User id: janusfriends

Hello team,
I am writing this to lodge a complaint against the inaccurate service of the myairtel app and bring to your notice the problem with it. It doesn't show me my usage properly and that doesn't help me in tracking my data usage or call usage.. I have deleted and re-downloaded the app. Still nothing. If it's a deliberate attempt to make your customers end up paying extra bills. Then it's pretty sad. Please fix this issue. Also i don't receive the bills on time on my registered email. Id. Check into that as well.

From day 1 I am not able to surf internet with 4G speed.
I never get internet connection going smoothly.
Due to super slow speed, I am only able to use 50-60MB from 1GB daily limit. I have raised many complaints but issue is still there.

My Number is : [protected]
Name: Monu Raj

How will Airtel compensate for these many days inconvenience?

I have converted my sim from 3g to 4g on saturday. Data worked fine on saturday and sunday, but from monday data is not working. I have checked the settings as explained on airtel website. I have changed preferred network type to preferred lte, still there is no data working. I have recharged my number with 349 (Data+talktime) plan. It's all getting wasted. I am also unable to receive any sms. I have sent an email about this complaint; still i did not receive any response.
In a nutshell, please look into below queries asap

1. Data not working in spite of converting card to 3g to 4g and using airtel pack of 349
2. Cannot receive sms

Sir
I have my new 4G phone and i got a offer of 399 which is valid for 70 days with unlimited local and national talk time and 70 GB data pack... but now offer is showing only 28 days... plzz eradicate the dissimlilarities regarding to the pack which i recharged by 399

Chhatrapal S Bisht

We are calling and mail him last 1 month but there is no response we are fed up with airtel

Dear sir,

I have an airtel no. [protected] which i took on feb 2013. I am in abroad for past 4 months and kept this sim on a spare mobile phone and switched on. However, i was not using this sim for outgoing calls.

Today i found the sim is not registering to any mobile network. When i tried calling the number, it says the number does not exist.

This is my primary mobile number in india. Please check and reactivate.

Thank you

Hi,

This is regarding the iphone 6s that i gave for repairing in 'airtel secure'. A person took my phone on 12th of july 2017. First the person who took my phone, misused it and the action was taken after i bumped on consumer complaint forum.

After that they said that it will take 7-10 days for the phone to get repaired and i'll get my phone after 10 days. That means that i should have received my phone by this sunday 23rd july 2017. Let say that everyone must be relaxing on sunday as you guys work so much on weekdays!!! Then why my phone wasn't delivered by monday, 24th july 2017?

Now after i called the company, they said that they sent the phone for repairing on 21st july 2017. Till then who had my phone and why did that person kept it aside when i was been given a verbal confirmation that i'll receive my phone in 10 days?

How many times should i make complaints and write emails and call multiple times to you people for my phone? If you guys can't work then why do you open these services? I'm without my phone for more than 2 weeks. Is that joke to you?

Before all this, you all made us call you for more than a month to take the phone for repairing where we always heard that "madam i'll get back to you in 48 hours." this is the canned reply we always expect whenever we call to the airtel customer care.

Airtel is the pathetic company i've ever seen. This is complete shamelessness that even after complaining so much, you guys take no responsibility and make us write uncountable complaints because of the issues that you people are creating.

Learn to set expectations right. "misusing the phone, then keeping the phone for show off and then doing nothing" is what we all have expectations from you all now.

I should switch to some other network. At-least they treat their customers with respect and does all the work on expected time and in-fact before the time that they said.

Now, would anyone tell me the exactly where my phone is and why is it taking so long? Also, i want to know when i'll get back my phone... That's my phone and not your to keep it. Stop keeping others property.

Also, you guys tell me to contact you at '[protected]@in. Airtel.com', so when i did, why i didn't get any reply?

First thing, i want my money back for what the ola company has charged me because the airtel's employee misused my phone and secondly compensate for all the inconvenience i've been through because of all this drama for more than a month.

Subject:
I have mailed my complaint (Withdrawal of service) to concern company (Airtel) on many occassion but the same have not been resolved so far..in my complaint i brought to their notice that as per commitment of your representative, my bill was to charged half of the my plan amount for the six month that is upto july 2017. Since they did not fulfilled their commitment, it was requested that please close my service on[protected] from today i. E. 19.06.2017 itself... But the same has not yet been resolved...
Please do the needful

Kumar haridas

I have received an e. Mail from airtel, asking me to link my aadhar no with the mobile no. Accordingly i carried my aadhar card to your airtel shop at west pradhikshana road, (Near bus stand), at karur, tamilnadu.
At 12.30 pm today.
When i approached the show room staff for aadhar linking, he was very ignorant and asked me to come on some other day. (He also said. 6 months time is available for the aadhar linking). I am working in central govt organization and availed 1 day leave to complete the above job. But the attitude of your staff has highly hurt me, besides not done the job.
Hope you will take necessary action.

Hello,

This is harish. I have an airtel broadband connection with landline no:[protected] recently installed and i paid for 6 months. I am facing the connection problems from day 2. I gave many complaints but couldn't resolve. So after 4 months i asked them to disconnect the connection and issue the refund for remaining 2 months. They have disconnected the connection and didn't issue the refund. I keep on calling them and they were saying we have forwarded to the concerned team and will issue the refund. Even the nodal team and appellate team also said the same for 10-15 days. Final after 10 days they have called me and saying as per the arp plan we won't issue the refund. I asked them where it is mentioned and it was not there in the terms and conditions they have given and the representative who has installed the connection also said if there is any problem we will charge on prorate basis and issue the refund. Every point is on my side and there is no justification for them and they agreed it was a miscommunication from their side and still they are not issuing my refund.

Please help in getting my refund and sue that frauds.

Please contact me on [protected] if you need any more information

My registered fixed line number[protected]. I have paid rs.450 for keeping my connection barred for 3 months. Even though i get calls from airtel customer care asking for paying the amount. Once i spoke with the head office and they replied that i would get fee waiver and the mistake is on their side. Still after that i get calls for paying the amount.

I have ported my airtel no. [protected] from prepaid to post paid on 24.07.17 by submitting required documets to airtel office at patel chowk, pathankot. I have paid activation amount rs 250/- also. My prepaid sim deactivated on 25.07.17, but my post paid sim is not activated till date. I am facing a lot of problem due to this. No body is picking my phone at airtel centre pathankot

Dear sir,

I had recharged 3 recharges through airtel.in my account. Today

1) for rs 15 txn id[protected] which was processed successfully

2) for rs 55 txn id[protected] which failed and was declined.

3) for rs 61 txn id[protected] which failed and was declined.

So when i called up customer care and told them to process my recharge they told me that the recharge has been declined by airtel payments bank but the amount of rs 55 and rs 61 was deducted from my airtel bank account but my mobile prepaid balance was not been credited by the above given amount.

The supervisor ms. Gitanjali dhobale told me that the amount will be refunded to you account within 10 days. My question to airtel authorities is that due to the technical fault from airtel end why it is that i am suffering and that i am not been able to call. The executive then tells me that you recharge again that means due to the fault of your technical things i have to recharge again.

Isn't it something undigested.

Please do something so that i get me money back so that i could recharge it soon and i am able to talk.

Satish
[protected]

Yeaterday i purchased a top up voucher of rs.30 but i lost some digits while scratch and i m not able to recharge my phone. It is very difficult to recharge the phone with the missing code. So kindly recharge my phone or give the appropriate code so i can recharge my phone easily. The serial no was [protected] and the coupon code was*[protected]
Plz give me the code as soon as possible

Hi team
I have already register a complaint regarding same. And my complaint was forwarded to moradabd region to sh gaurav (Mb. [protected]) and he called my no. [protected] and informed that he is further forwarding to concerned person. Bit it is highgly disgraceful to inform that no body has tried to contact me regarding network issue at my vill. Nagalya bhadurpur po khadgujar city gajroula distt amroha.
Company claims to resolve the issue in 3 days but its been 10 days still continue..
Is there anybody can help me pl

Yesterday I purchase a top up voucher of rs.30 but and unfortunately I lost some digits when I scratch the code and im not able to recharge my no.due to the missing code.So plz recharge my phone or give the code.
*****[protected]
Serial no.[protected]
Kindly give the code or recharge my no. as soon as possible so can i recharge my no.
Thank u

Erratic net work for the past 6 months. Changed sim twice. Changed handset once. Now i get a message on every alternate call saying. Normal calls restrictred by access control. It has been a worst experience though i have been using airtel for over the past 15 years. Horror of horror is customer care officials at helpline number does not have any solution so far

Dear sir,
I was call at customer care of airtel dth service approx dated 26/07/2017 at 11.45 am. Regarding change of my monthly base pack. My customee id is [protected]. After calling i told him please chane my current my plan 99 to south indian pack but your customer care executive firstly she says me that she doesn't know how to do that after taking long time she replied i can not change my current plan to south indian plan because of i am leaving at maharashtra and i all ready purchase rest of india plan. After that issue i told him i have two airtel connection and i want to merged it. She replied me she also don't knowing how that work. She suggested me that talk with senior executives. And says that thank you for calling airtel and ready to drop my call without resolving my issue. I told she that i want to talk with your senior. She agree and put my call on hold for 30 minutes. Its take to longer time. After waiting long time senior executives talk with me and resolve my issue.
I request you please give your executive properly training and knowledge of your company product also ask him use soft language with customers.

Thanks & regards,
Ganesh patil.
[protected].