Airtel Complaints & Reviews

I am a prepaid user in Kolkata.

After I took a replacement sim and did twice as the first time they said the set is damaged and when I showed the sim of another provider works just fine they said sim is damages and to get another replacement sim.

The problem is I am not receiving messages or able to send any.

In feb2017 my brother paid for airtel tv connection and connection was installed by an engineer in my old parents presence.
There was no dish antenna installed by airtel engineer. He just gave us new airtel box with card inside and remote control.
Connected this box to the existing dish tv antenna which was installed by different company 6 years ago.
In this my parents paid for new complete connection but never got complete kit delivered. 10 meter wire and dish antenna was missing at that time.
In may 2017 i paid for multi connection and it was 2000 inr in advance for year.
Again wire was connected to the dish antenna which was not installed by airtel.
Basically we found all this information about dish antenna on 20 june 2017, an engineer visited to sort out no signal problem.
He told us dish antenna is not working properly that's why signal is weak. Dish antenna needs to be replaced. I said it's just 4 months ago we got new antenna installed up there. When i went up on roof, found there is none dish antenna belongs to airtel.
I tried to explain this matter by raising complaints to cc, local dealer, nodal and all top management but never got resolution.
They are asking to pay again for the stuff i never delivered at my premises.

Me and my has two airtel dth connections at home without airtel dish antenna.
Photo attached as a proof.
Paid money proof picture taken from my airtel app.

Customer id :[protected]-001
Second connection : [protected]-002

Contact no : [protected]

Network problems & mobile data not working properly. The network is very slow. It does not work properly neither at home nor at office. This is very irritating and creates problem whenever i need it. I have already complaint in airtel a lot of times but they have not resolved the problem yet. I use 4g mobile and pay according to the same but don't get any speed comparable to 4g plz resolve my problem

I am getting vulgar calls and messages from [protected]

I am married women sir please help me from this rascal he's talk about physical relationship with him please help me sir

I want some neccessary steps to be taken against this person.

He's said "tuze jo ukhadna hai ukhad ye sim card bina documents ka hai"

It means that's fraud sim card
We can't expect from Airtel

And please delete the what's app account from this same no. Please sir

I had ported from idea to airtel recently, the service centre guy asked rs.100 and also told that it is only for porting and the sim wont have any recharge value, later i saw on back of the sim card package, there is not price mentioned, in this case both the service center and company are fraud, i tired to contact airtel through existing airtel customer number but i could not talk to them by any means, there is no response for my email also, this kind of frauds should not be spared so please take action

There is no option in customer care number to talk directly to customer care executive, every time i call in the customer care number it is directed to some options not relevant to my query and there is no way to contact an executive speak to him /her about my query. Even in the airtel app there is no option of contacting customer care executive. Google search also does not provide any proper customer care number to contact customer care executive.

There is no option to cancel recharge in airtel
I've recharged of rs 399 to [protected] but it recharged to my other number [protected] via airtel app
Both numbers are registered on airtel app

I tried to get it resolved by customer service but it didn't help.

So my concern is to cancel recharge as i want that for another number but it recharged to different number.

Please resolve it asap

Regarding refund issue

I paid money for new broad band connection and no feasibility in our location. So we applied for refund.. Then i got a cheque with mistaken in name.. So am unable to claim cheque amount.. So we request u for change the name in cheque and send again..

For that name change option they send procedure further name was corrected to sreeramdas subramanyam.. For claim the refund we need a new cheque with corrected name..

I have sent lots of mails regarding the issue.. Lost patience.. Please look in to this case solve as possible..

They wantedly send incorrectly named check.. And they are cheating people..
Totally it has been completed 60 days from which i paid..
Every time different people calling and seeking another 5 days for resolving issue.. Not one solved it.

Worstest network and customer care.. I never encourage airtel to others.
Not responding properly at all

Same repeating

I am using airtel network from past 5 to 6 years. Recently i have moved to hyderabad. I am residing at matrusri nagar, miyapur. I have a very poor signal at every corner of my house and outside. If i kept mobile idle for sometime i can see signal strenth upto 3 points, sometimes 4 points. But if i make a call or recieve a call signal strength drops to 1 point and sometimes it shows no service.

Hi,

This is rajalakshmi. I have airtel postpaid connection and my number is [protected]. My plan is rs.399/-. Only 2 months before i take this postpaid connection. Last month bill is 399 + gst 60 = 460. But this month 26-jun-2017 to 25-jul-2017 my bill amount is 1060. What is this why i pay 1060. My plan is only 399. Now i don't pay 1060. Pls remove my postpaid connection for this number [protected].

Regards,
Rajalakshmi
[protected]

Hello sir,
I got message from airtel on dated 21/07/2017 which snap shot i had attached, which say on recharge of rs-399 will get unlimited calls + 70 gb data for 70 days. I had recharge my mobile no.-[protected] as per airtel plan of rs-399 on 21/07/2017. After doing recharge, i got only 2 gb internet and on talk with airtel customer care i come to know that this pack is only for 4g sim and 4 g mobile which i dont have. The massage i received on 21/07/2017 having no such information that this plan required only 4g sim & 4g mobile so how could i understand this recharge is not for 3g users. The information given in massage is incomplete and hence i request you to help and take action to return my amount.
Will hope for better support form you.

Thanks & regards,

Ravindra

I have ported my airtel no. From maharashtra to rajasthan and while airtel gave promise that previous balance will get transfer i haven't received the balance for my above mobile no. But received for other no. I. E. [protected].
I am unable to understand as customer care said that balance will not get transferred and instead of my regular complaints i haven't received previous balance of rs. 400/- which was deducted by service activations.
I am really disappointed and will discontinue 4 connections which i am using of airtel.

Arpit sharma
[protected]
[protected]

I've recharged my number with 4g data services but data service is really bad. Its speed is not even like 2g data service. It's been happening for a few days now. I did not pay for such degraded data services. I didn't complain earlier because your towers were not functioning well and i waited so that the problem will be solved. But now it's getting irritating.

I recharged my airtel no. -[protected] with ₹349 (Unlimited voice call and 1 gb/day data) on july 19 th. The service was supposed to continue for 28 days. However the service terminated just after 11 day on 30th of july. It even deducted remaining money in my balance. I have been a customer of airtel for a while. Please rectify this problem as soon as possible

I have ported out 3 numbers to airtel and the person followed me frantically to hand over the documents. Now one of my numbers is out of network from pevious operator and airtel sim is yet not activated. I have been trying to get in touch with this person but she is not not responding ans avoiding my calls. I am stuck since this number belongs to. My daughter who stays in hostel nd am not able to contact her. Can you register complaint.. Her contact is [protected] n name is sonia.

Very poor airtel mobile signal network in my house no. No.11-81/2, between ayyappaswamy temple and church, urella road, ganesh nagar colony, chevella vil and mandal, rr dist, telangana-501503. We are using these mobile nos. [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] in my home. We are facing very much difficulty in making very important official and personal calls and receiving calls and most of the calls are dropping out while speaking. Also facing much problem in using mobile internet due to very poor signal 24/7 for the last five (5) years. We have already made several complaints to the airtel customer care, but they have not rectified the signal problem till today. Please rectify the airtel mobile signal network at my home urgently.
Thanking you,
Regards,
J. Venkataiah,
Mobile no.[protected]

Sir
Its most humbly request to resolve the issue and forbid the monopoly act of airtel by providing fake/fraudulent information of recharge to the customer and cheating the customer by deducting the balance of customer and after ward when customer approached for benefit then getting reply o[censored]nwanted issues and that it was unlimited calling but with 300 minute only like that. If any such issues exist why not to give information to the customer while recharging only. Why to cheat the customer. Its very wrong practice and i have been harassaed and given loss of all the hard earned money and not benefit have been provided on this issue. I have offers this plan and recharged on [protected] 25 jun and benefit shown by company as for 70 days unlimited std/local call with no restriction information. But it benefit was for 28 days only and all balance getting deducted. I am suffering for balance deduction since 22 jul and i approached the airtel customer care rep, executive, nodal officer mpcg three different agencies concerned and 198 all goes in vein and ultimately loss to me for balance. Such fraudulent and cheated mean company to be never utilized by the customer who did not give the benefit to customer. Really its painful and harassment to the customer by the airtel. Its not the issue with the money, but such mnc if do like that fraudelent for there benefit on the shake of earning money, is really disgusting. Hope for some positive action and acknowledgment by the team. Request for urs intervention please.

During an international roaming with my aitel number, all my balance got deducted by bharti airtel ltd which is around rs 1100/-

I have raised two complaints, the airtel team is saying you have received call from some numbers and we charger 540, 270, 180... Etc. But i have not received any calls during the date and time mentioned in that complaint. Even my mobile not ringed. I have requested them to investigate it?

I am quite warring to these type of things from airtel which is the largest telecommunications company in india. Which is un ethical and un fair, and just simply looting from the customers with out any service but they are promising the customers as they will provide unlimited incoming call to their customers during he international roaming. Which is not true.

I have recharged with 349 rs pack i. E on 29th july and my money got deducted and i didnot got my recharge done and. Getting. To connect with customer care executive and it's really troubling me to clear. This issue... Pls revert back my mobile number [protected]. Airtel mumbai... It's my engagement tomorrow and i. Trying to cal. My love it's really a bad experience with airtel. Services... I'm not understanding how to reach a customer care executive... All. Time only computer operator is trying to tell but it's not guiding me how to reach a customer care executive call

I have a problem in getting the airtel digital service related issue sorted till now after following with customer care, supervisors and local engineers.

I have subscription till aug 16 it was 3+1 month subscription offer provided. Almost all days in july the digital service was not available.

Given below few complaint numbers:

[protected]st july 2017
[protected]th july 2017

Another one which i raised before don't have the complaint number.

This is first time i'm approaching consumer complaint. Please help to take this forward.

Not sure whether i can share the any further details.