Airtel Complaints & Reviews

A year ago i added some rs 17, 000 to my airtel bank account which i use for paying bills for our airtel post-paid mobile accounts. Recently i started getting an error and the customer service at airtel told me that my account is in 'debit freeze' and asked me to submit proof of id and address proof which i did, now they are asking for aadhar card number which i as a nri cannot get, in fact indian govt has prohibited nris (Foreign citizens) from getting an aadhar card since it subsidizes certain payments for indians. Now airtel, one of the biggest telecom company in india has left me high and dry, basically its daylight robbery if they are going to keep my money as a basis of not having aadhar card, its all a scam since they should have asked for all such id information before opening a bank account, even now the scam continues since they will allow me to deposit money in this account, but will not allow me to use the same for debit transactions such as paying bills that will benefit their own company, my case number is 654309. What are my options? I am considering anything from getting a legal opinion to filing a fir for theft to approaching the media both here in the us and india so as to stop others falling for this scam.

Hi Team,

I am sending this mail with a lot of frustration and loss of confidence on the most reputed telecom operator in India.

I have raised a broadband disconnection[protected] request on April 19 and also paid that months bill.. and cleared off the dues for disconnection.. even if there was a bill i was hoping to get a partial amount only for those 9 days...

But I was constantly getting calls from your team (i don't know if that's called customer-retention team). And they told i can keep using this connection for some more time and with no cost, for which I promptly told I DO NOT NEED, but they didn't hear my words..

I don't know what happened in the next month, but the bill was generated again for which I called customer care many times and clearly told that i cannot pay because I already paid the bill in April after i raised disconnection request.

And on the month of May&June i got few calls and in that too, i told i won't pay and they told they will clear off.. There was no explanation in any call on how and why the bill got generated..

Now i got a call saying they would send legal notice if i won't pay due..

This is truly a disheartening, disappointing and annoying experience. This looks to be an intimidating call from a reputed firm to a common man, who was a loyal customer for more than 6 years.

Please go thru the attachments and take necessary action to close this.. Hoping that airtel can be a customer friendly company for one last time at least to me, and win this customer back for any of my future requirements..

Let me know if i have to forward this to some other department for speedy and necessary action..

Thanks,
Dinesh

For the last 4 days i am waiting for the broadband conection. I had already paid the full payment online to the airtel,.

When i raised an inquiry for new broadband connection, they contact me 5 times daily, but after collecting documents and payment they are not even receiving my calls.

I have paid 11000 rupees 6 months rent in advance and not even customer care is not resolving my problem

My cef no is 2205194

Transcation id is[protected]

The lady who is calling her name was numa and contact no is [protected] now she is not receiving call.

Customer care also promised me that by today evening technician will come and complete the connection but none came.

And my 11000 rupees is got stuck for no reason.

Airtel has a smart way of cheating people. This afternoon, 12.08.2017, an executive from airtel office, chennai, rang me up. She said high definition box is given on a promotional offer for rs.599. Out of this, service charge is rs. 150 and the remaining amount will be added to your account. However she hides the fact that the remaining amount will be instantly debited towards set-top box.
The so-called high definition set-top box makes it extremely difficult to read the captions running below.in effect, the clarity in the new set-top box is only about 40% of what was already there.
Looking at this horror and sub-standard quality, i make repeated phone calls the next moment the person leaves the compound. But they simply tell you "this is all the quality you can get from high definition box"

Rather than giving a bill for rs. 600, they choose to send sms just for rs.448.
This might be their technique to escape from tax burden as well.

I had made the international roaming payment on[protected] for rs.2999.00 for europe package. After landing in europe (Italy) and thereafter, i did not get the signal. After contacting the airtel office in muzaffarpur, bihar; i was told that anything can be done only once i get the network on my cell phone. Having gone through the problems on foreign land without network, i wish to have my refund of rs.2999.00 reverse to my net banking account. The company is not willing to refund the unused services amount.

Madam / sir,
Myself mr. Yuvraj sonawane, and have four mobile phone numbers. For the following number [protected]
On 17.07.17 i received a phone call @ 16:29 hrs from your call center regarding non payment of bill for mobile no [protected] account no [protected]
The language used by your person was extremely abusive and vulgar. Find attached the audio conversation with your call center person
I do agree that the bill was not paid at that time but such abusive language is not justified.
I want you to take the strictest action possible with this employee of yours as this type of behaviour shows the airtel brand in poor light and confirm to me via email or else i’m taking this matter to higher levels.

Hi team,

I lost my SIM card recently. My SIM belongs to karnataka circle but I am currently in Mumbai. I just want to block my SIM([protected]) and get a duplicate SIM in mumbai. Please help me out with it.You can contact me at [protected]. I tried to contact customer care but I was unable to reach. Hope you would understand my concern and provide me the resolution as soon as possible.

Regards,
Bhargavi.

A fraud person pretended to be a bank staff made a fraudulent deduction of inr rs 19990.0 from my sbi saving account yesterday (11/08/2017), 9.00 am, towards a fraud purchase on pos bdr[protected] at airtelmoney txn#[protected]. And the sbi debit card used is 607xx4519.
Please cancel the transaction and refund my money.

Regards,
Rajendra pawar

Dear team
I have applied for liquid damage protection for my mobile samsung note 5. Under this plan there is a cover of 40000 for my mobile and i paid for this but till now i am not getting any update for the same. But now and then executive calling from airtel they told me that documents not uploaded. I have already uploaded the documents in my airtel app. I am going to loss for my mobile. Please take action other wise i have to go to labour court.

Regards
Aamir hussain
[protected]

Hi i use airtel. It's a new sim card cos people told me they have good data packs. Unfortunately, i had done a recharge for ₹499 and have not received data ever since. I also lost balance from my main account. My phone shows i have 4g available but i can't receive or send or browse anything. Its almost 3 days now. And i've already called up customer service people around 5 times. Yet there's not much response. Poor response. I'm planning to port my sim to another service provider.
Airtel needs to work on this issue soon before they lose a lot of customers and vodafone or jio gets them.

I am getting so worst internet speed in my airtel 4g potshot in Bangalore city. i have complained the same to airtel about 15 days back so far no resolution, they them self call they are the fastest 4G network in india. These people seriously spoiling 4g name in india. I want my complaint to be resolved as soon as possible. every time i call customer care they will say my issue will be resolved in 24 hrs but same continues. My airtel Hotspot number is [protected] and my contact number is [protected].

Prof of slow internet speed : http://www.speedtest.net/my-result/[protected]

There is so much advertising and news going on that airtel is offering unlimited free calls and 1 gb per day for 84 days in plan 399. However there is no place where this rechage is available.in airtel app also plan 399 shows validity for 28 days. Why this fraud advertising, if you cannot take on jio. Ihad been a loyal customer of airtel since years, but with this kind of cheating approach, i think its time to change.

Request provide the link where i can do this recharge or i would go to consumer court for duping people who are doing recharge of 399

My mobile no - [protected]

Email - [protected]@gmail.com

Hope you resolve the complain by tomorrow

I has been recharged my pack through online of re.399/- and gave me 70 days call free and 70 gb 4g data free.
Now i grivious by taking call rate and data is chargable.
Even no more uses of data my mobile balanced has been deducted by 8ps/kbps.
So please be needful
I had queried with compeny (Hardik) and complain dated on 16/08/2017 and id was :cwrch[protected].

Hi,

I was facing regular issues while using internet. Use to show 11 gb data pending 4g
But not able to access. I then went out of city my number was stopped. They were asking me to pay first then we will resolve issues. They didn't resolved my complaint when i was using that number. How can i be paying without use of services
They are just increasing my bill. Cut off extra amount from my bill. Otherwise i have to change to other vendor.

Contact me at :- [protected]

Thanks,
Rahul thakur

Sir

The service of my two mobile numbers has been interrupted illegally by an airtel worker on two days i. E. On 09.08.2017 & 10.08.2017.
As we all know that the person, who is working at airtel store, knows everything about the customer.

After communicating with customer care, i came to know that a person working at airtel store shop no 33, ground floor, crossing republic, well bazaar, ghaziabad 201016 having mobile no [protected], had committed this work. He has theft the identity and blocked my mobile number by saying that the mobile handsets have been lost.

This is a great matter of concern & also the matter of great reputation of airtel brand. I request you to take serious action against such staff, so that in future no one can dare to do such type of illegal work & affect the name and fame of the big brand i. E. Airtel


Thanks & regards

Anand kr yadav
Airtel customer

Their is a continuous auto deduction of vas services from my airtel mobile number [protected] today they deducted 100 rs for spuulmovies without my intervention this is done on continuous basis for from services they deduct balance from my number. Previously the amount is less that's why i didn't complaint but i try to connect customer service but i fail to do so by dialing 121. I want my balance back ensure this mistake will not be repeated again...

My Airtel number [protected] is not working properly in my area i.e in Deorali Gangtok Sikkim but where as before my 3G net use to work very well but it's been months that my 3G don't work properly it get switched to "E" and I have complaint this thing to Airtel office as well but no change

Dear sir,

I have an airtel prepaid no [protected] since last 3month which i handover to my sales person. I have received some anty sales strategy by my sales person against the company. Therefore i need the call history to check him. I request you to send me call history of last 30 days on my e mail:- [protected]@gmail.com.

I shall be thankful to you.

I m a customer of airtel since last seven years. Now I'm serving in Hyderabad (near golconda fort area). Here in this location the whole community is facing network problems. As I have 4G handset with 4G SIM but never get more than 2G connectivity which is also occasionally. The experience here with Airtel is worsed and forcing me to leave your services. The matter reported twice to customer care but go in vein. Please have a look on the issue and take action promptly. Since it's a matter of pride for a company which is one of the bests in the field of mob sector. Keep in mind it's happening in Metropolitan city like Hyderabad than imagine but will the conditions in other areas.

My account is with mobile number [protected]
My account is blocked I can't transact any more there is only I can add money but no debit is allowed.
It is very urgent. I want to know the process o[censored]nblocking the account.
I tried to reach you through call but can't find any options to talk to customer care.