Airtel Complaints & Reviews

This is Subbulakshmi. I am using Airtel post paid connection from years. From last two months, I kept calling customer care for updating my billing address. Once I visited Airtel showroom in April month and have given my aadhar proof also to update my billing address. I changed my corporate plan to normal postpaid plan. Now I am not getting my bill also. I am not finding right forum to escalate this issue. Even if I complaint to customer care also, there is no use. Today I called to customer care at around 2:10pm.and they put my call on hold for 20min and finally I cut my call since they doesn't seem to reply from long time. My registered mail I'd is sankaran.[protected]@gmail.com

Hi airtel team, as i have lost my cell while travelling, but any how i got the sim back day before yesterday via indian post without postage thank god,
I had deactivated the sim about 5 days back, now you are requested to activate the same and oblige
Regards
Parveen sethi.
[protected] alternate number

Hose no. 253/2, sector 45-a,
Chandigarh
Pin 160047

I am having this issue since few days. I had airtel postpaid for my number [protected] which i ported to Tamilnadu(Chennai circle) and also converted to it to prepaid.

But when I go for recharge either through my airtel app or any other recharge websites, it detects the number randomly. Sometimes as a postpaid number or sometimes a kolkata number.

Can you please resolve this issue asap. I am not able to recharge my number and already 349 has been deducted two times from bank account while recharging through my airtel app due to failed
recharge. When I call customer care they have no idea about it and say the system is down.

Let me know if you have any questions.

This is Pankaj was using an Airtel number [protected] for which you can find the escalation in the trail mail .
I was informed that my bill was discounted and I can go to the store and get it converted into the prepaid.
But my bill was not discounted so I didn’t visit the store .

Today (5th june 2017) I received a call [protected] (noushad) to pay the bill (automated voice call) and I asked for the assistance
And then I received a call from [protected] to pay the bill when I told him the issue and also I told him that due to this issue I will not pay my bill, then he started talking rudely that my all the numbers will get blocked and when I will reach the store they will kick me out and so on and then I disconnected the call.(for confirmation you can listen the recording 9:53 am)

I have data balance in my mobile 30000 mb, when i access or want to use, my main balance is cut of which is my talktime i try with my mobile [protected] but not sucess please help me how to solve
I have recharge my mobile balance with rs 69 twice rs69 two time but now my balance show me rs66 where is the full amount please check and do the needful

This mail is regarding the deactivation of the account number [protected] including dsl connection. I have called you several times before but nothing has been done till now so i am not going to pay bills from now onward as this was put to your notice in the month of january.
You guys are generating false bills every month, even after giving calls to your customer care. Each call is not less than half an hour but all in vain.
You guys are harassing me now to pay the amount i did not used, because i no more live in the same city anymore since january.
I do not know what else to do to bring this to your notice that i am not using that account please deactivate ie and delete it. Please take note of this and delete this account completely..

My cell number is [protected].

This in reference to several complaints to AIRTEL, many of which have been marked as resolved in my airtel app.

Few of these complaint numbers on are: 77461694, 77434792, 77350120, 50093173, 50074146, 50035389, 49888925, 49915771.

It has been more than a week that I am without any 4G network. Airtel customer care as well as executives from nodal office and appellate confirmed that airtel backend, by mistake, deactivated my 4G access.

But no one has yet been able to get the back-end activate my 4G services. Each time each executive gives me the same assurance- "by today evening, your 4G service will ge reactivated.

This kind of customer service leaves me no choice but to shift to some other network service provider that offers prompt resolution to issues faced by customers.

I have more than 26 GB internet left unused; but you will definitely charge me full without offering any service. This is also a model case that can easily go to consumer court.

I give the request to change my sim for other no i. E [protected]
But more than 32 hrs gone till now my no is not started.. So whose going to pay the bill of this no as this not is not working its a pospaid connection and i need this no urgently.
Secondly i complained more than 15 times regarding network issue on all my no [protected] but there is no response from your side customer care support said that at that location we need repeater so what can i do... I m not expected this thing from airtel.. Right i have 5 postpaid connection.. And i don't think it work like that..

My Airtel number [protected], I loaded the 5000/- to make the payment. When I am trying to pay this it says that your debit transaction are blocked. Several time written the compliant to Customer care and next level. First time they asked me some id proof and address proof same was send to the airtel money team. Till now issue was not resolved and I asked for 3 question no ans from there side.

1. Reason for blocking
2. Incase any issue reversal to source of load
3. No clear information at the time of airtel money account creation

I understand one thing airtel money was doing big cheating the customers blocking their money for no reason. and what they do is post a copy pasted msg after every complain

Respected team

I had airtel broadband connection at my home. This was my broadband number[protected]. I would like to tell you that I have made many complain regarding speed connectivity but none of was solved and once I am getting call for bill payment that time I got to know that no complain was registered by the executive. So I requested to forward my complain to the advisor who had called me for payment. I was very frustated about this and was facing speed connectivity in my house . So I decided to move out of your service.But you people only want money and don't want to resolve customer query.Why should I pay for the bad service. I agreed to pay one month bill because I used that net with a speed of 800kbs and in next month I faced speed issue and was getting 300kbs and 400kbs and 500kbs and 80kbs so I made a complain but complain was not registered by your advisor then again I called and requested that engineer should visit.But no one came and then I throw out the set up box because of connectivity issue and called to customer care that please stop the service. But I do not know this that everytime advisor was making fool of me and didn't registered the complian.In december month one engineer visit my house that time he told me to change the plan and i changed it but aftervthat also i was facing issue.Then why should I pay for the service which is no use.Finally your service closed and one message came that your servise is stopped.And after every 15 days I am getting calls from your collection department and they are offering me wavier but never want to give the resolution.I will pay money but only for one month.Next month I was getting very poor service so I will not pay.And your people who is not from your company harrasing me and talk like they are torturing me for payment. I will made a complain about this and also twits about this cimpalin.Today I am posting this issue on your form too and Airtel ceo too that you people only harrasing customer not giving service.
Today I got call from your side and she was just ordering me and talking with me like this that she will kill me.Now I have decides to changed my dth service also and postpaid cinnection also .I am using 4 numbers and 5 dth connection my family and all will be changed to other.Thanks for the service and I will again say to you that i will pay for one month only not more than this.
And if I get a call like today then I will not pay a single penny and make a complain.

thanks

I raised a request for relocation of my Broadband within same society in Noida on 25th June. Disconnection was done the very next day, however I am still struggling to get it activated & it has been more than 12 days. Every day I have to make follow ups and am assured that it will be done but of no use. Pathetic Service, I have no option now to switch to another player.
Neelesh
[protected]

I had made a recharge of Rs. 200/- on 02/07/17 on my prepaid Airtel number [protected] via Airtel mobile App which was showing that I will get talk time of Rs. 220 (Transaction Id [protected]).

Before this recharge my balance was 11/-. But after the recharge total talktime I had was 182/-. I waited for 48 hours as this may be in a scheme, but after expiry of 55 hours noting is credited on my Airtel talk time balance.

Why Airtel has to give a false Advt. if they cann't keep their promises.

I have recharged another mobile number twice with 500 RS a total of 1000 RS through airtel App and by mistakenly i pressed one wrong digit due to which it was recharged on wrong number. Please get it resolved

Below are the details of both recharges.

WRONG NO [protected] AMOUNT 500 TRID 199771

CORRECT NO [protected]

WRONG NO [protected] AMOUNT 500 TRID 446519

CORRECT NO [protected]

PLEASE REVERSE IN MY AMOUNT

Without my knowledge they have increased the airtel postpaid credit limit to 1300 customer is not aware of this and i know that next bill would be more because all my friends who used airtel had same line issue they went through lot of torture and i was there. They switched to jio and vodaphone. Now these are doing the same to me i use basic plan and now they revised to 1300 without my knowledge.

Hi;

i recently ported-in my number [protected] to Airtel Maharashtra from Jio Chennai.

After porting i am facing an issue with incoming calls from my donor operator .i.e Jio, whoever calls me from Jio network gets a message of 'This is an invalid number' .

I thing my number is not updated with proper routing details by either donor or receiver operator.

Regards,
Ajinkya Pujari
[protected]

Hi,

I got a SMS from Airtel saying Recharge 399 plan - Rs399=70GB(1GB/day)+Unlimited calls, 70 days.
I recharged the same using “My Airtel” app. After recharge, I got a SMS as "congrats! You have got free data and local + STD calls for 70 days.
But when I checked in “My Airtel” app it is showing only 1.5 GB data and validity is 31st July 2017 (I have recharged on 4th July 2017). I have attached all the 3 screenshots below for the reference. Please resolve the addressed Issue. Let me know if you need more information regarding the same. Thanks in advance.

Recharge Date – 4/7/2017 10:00 AM
Transaction ID[protected]
Handset - iPhone 7
Sim - 4G sim
Location - Bangalore


Regards,
Chethan Raj

Hello sir my number [protected] my friend airtel number [protected] i will recharge on[protected] ₹799 tiwce pls. Refund 799

My airtel mobile is [protected], but this number was deactivated on[protected] on evening and still not activated. and i have called to customer care of airtel they not giving me satisfactory reply. they also told me take our Postpaid connection at the same mobile number and prepaid can not be activated. why this. please activate my prepaid number. thanks.

Sir,
Your customer executive messaging me, "as per govt. Direction it is mandatory that you have to link your sim card with aadhar." it is free of cost but the nearest retailer/distributor charges me upto 30 rupees about this. So i am unable to link my sim card with aadhar. Retailer/distributor address-at/po/ps-kamakhyanagar, dist-dhenkanal, odisha, pin-759018, plz help me and take necessary action and give me this service in free for which i shall be obliged.

Hi,

My self Suresh eedara, I was used Airtel landline[protected] June 2016 to March 2017.

I paid every month bill on or before date, In the month of march 2017 I requested to Airtel customer care executives deactivate my account but they convinced me to put my account on safe custodian mode it will cost 200 monthly and the executive told me It will active only as per my request when ever i want.
After one month( April 2017) I got one message stating your safe custodian mode deactivate then immediately I called to the customer care executives, they told the message you received due to technical error still your account in safe custodian mode.

Again I called to the customer care executives on June 4th requesting to shift my connection from old address to new address
.From that day on words the executives wasted my time like hell and almost I spoke with 25 executives from June 4th to June 10th each executive saying different different answers in between surprisingly my bill got generated for the month of June, again I called and asked them how the bill get generated safe custodian mode account they don't have any answer and they kept my call hold almost 40 - 60 Min each time I lost two valuable working days because of the executives irresponsible and irrespective answers.

I requested them to deactivate my account but they haven't raise any of complaints and comments about my account why I want to deactivate.

They are activate services in customer accounts with out customer confirmation but they don't care when customer raise any request.

As I agreed safe custodian mode activate on my account I can pay that amount (200 each month) from March to May and I requested them to deactivate my account in the month of June but they didn't do It so I am not responsible for the month of June.

3 months safe custodian mode charges 600 rupees,
My advance at Airtel people 500 rupees so I owe only 100 rupees to Airtel people on my account.

But I have faced hell kind of new sense and Airtel people wasted my valuable time from last one month.

Please help me and take me out from this Airtel.