Airtel Complaints & Reviews

The outgoing calls have been barred on my airtel number. I paid for a rs. 3999 pack recharge for 30 days to use in france, and am able to receive incoming calls, send/receive sms, and use data. It says in my call settings that outgoing calls have been barred, and upon trying to change that with default code 0000, it says network or sim card error. Please perform necessary checks and revert at the earliest. Also please contact orange france, your partner, for assistance if they have caused this issue.

I recharged my phone with my airtel app. Transaction id =[protected]. After entering otp, payment confirmation page was not loading so i pressed back button. App asked me do i want to cancel the transaction and i pressed ok. So this transaction was cancelled. If i couldn't cancel the transaction why was option visible to me. 70 minutes after all this, my recharge for transaction id =[protected] was processed. By this time i already recharged my phone with paytm.

I want a refund for this recharge. If there is no option to cancel the transaction, don't show that to users.

Date:jun 28 2017
Phone number: [protected]

When i returned back from my trip of 6 months+, i learnt that airtel reassigned my sim/phone to someone else.
I was not given any notice, either by phone or mail.

Assuming i still owned the sim i recharged it with 500 rs (I assumed low balance was the reason of no network on phone) transaction number[protected].

When i contacted customer care, they were unhelpful and asked me to beg my money back from the person to whom my number was assigned (Wrongly!).

Dear sir,
My name is prakash chand kalosiya, my airtel prepaid mobile number -[protected] i am kindly requesting you for out going and incoming call history from january 2017to till this date. I am ready to pay applicable charges. Please can you send through by my e-mail id [protected]@yahoo.com.
If there is any procedure to get call history, please let me know how can i get call records.
Tanks

I booked an airtel broad band connection through one augustine (Nallambakkam area - unihomes gated community). At the time of booking on 23rd june 2017, he was very nice in talking and assured me that if i pay the advance amount on airtel website, he will get me the connection on sunday. I have also given all the detail required such as phone numbers, adhaar number etc. On sunday when i tried calling him he did not pick the phone i sent him a watsup msg, he has not responded to that even. Since then he has not answered our calls. This kind of behavior is very common in chennai - they take advance and do not respond and delay delivery of items or services. This is not the first time it happens with every service or product provider. I am not sure what to do now. I feel i have lost the money

I am writing this to let you know how airtel is fooling the customers with the promises that they can't keep.

I have been with airtel cellular user for around 9 years and being made a bunny by customer care and technical team.

Had decided to go for a different operator because of the network issue and the data plan provided for the price. Was requested to stay on and was offered 3 gb data for 3 months to start with and was assured that the network issue would be resolved in 4 days.

Both the tickets have been closed unilaterally, network is better but there is no sign of additional data.

Have been calling customer care almost everyday to check for the status but being fooled every time.

It is my duty to apprise everyone on what has been happening and the experience has convinced me that i did the right thing by initiating the request to move over to other network

Below tickets were raised and closed unilaterally by airtel without asking for confirmation from me.

77176532
77179381

[protected] running currently

Service change orders:[protected],[protected].

Although one person leaving airtel and joining rival network will not bother them but i hope they understand that it is a customer driven industry and days of monopoly are over.

Hi,
Either airtel is fraud or the girl who called me for telling me different plans is a fraud. I registered for airtel broadband service (Bangalore) and got a call from airtel. The girl name is "priya" with the following number:
[protected] and she called me 100s time to make online payment for the service which i made with the transaction no:[protected] and she told it will be install soon. I waited for 3 days and called her and now nobody is responding. She msgd me by her personal whatsapp number ([protected]) before so i called and msg her for asking the installation time required but now she stopped responding. I had payed an amount of 2584/-rupees which is wasted now. I tried to reach some other people from airtel but they are saying there is no airtel service is provided in your area. Airtel people are collecting money and not providing the service.

I have change my airtel #[protected] postpaid to prepaid on 19th june 2017 and after that i am not able to recharge.
Airtel has become very poor in service which i never faced since years.
Instead of many complains airtel customer care is not resolving the issue.
I sent several mails to customer care team. They keep on asking me to try recharging online and through other modes instead of resolving the issue.

I am very frustrated without having outgoing in my number. I have registered this number everywhere. Please help me to resolve this as soon as possible.

I activated international roaming for 1 month for china paying 3999. Transaction i'd[protected]. I am not able to make any outgoing calls. I am in china and desperately need internet connection. Followed all instructions given by air tel customer care. Sti'll not working. Internet is very urgently required for map. Contacted their helpline no. They are not responding

Date: 27/6/2017

Made a recharge of 349rs from my airtel app but some other pack got activated of the same amount... This has not been the first time this has happened.

Need refund or right pack be activated with immediate effect.

Name: aditya jain
Contact: [protected]
Email id: [protected]@gmail.com

Transaction reference number[protected]

सर आप तो बड़े कहते फिरते इंडिया का नंबर1नेटवर्क
हे बकवास करते हो आप का गठिया नटवर हे आप का कोई भी सुनवाई नहीं आप के यहाँ पर कितनी बारी आप के costomer केअर comlent kari he ki मेरे नेट सही से नहीं कर रहा है नेट की स्पीड नहीं आ रही है पैर कोई असर नहीं है में आप का costomer राहु या नहीं आप को कोई भी फर्क नहीं बकवास natwork हे आप का ।।।।।।

Dear sir/madam,
This is to bring to your notice that it's been two months and i still haven't received my refund of failed internet recharges which your company ensures to refund back in 7-10 working days. I called on 121 for like 5-6 times but all in vain. They just registered the complaint but nothing happened. The amount to be refunded is easily 1000rs including today that is 27th june 2017 as i still had to face a failed recharge of 179rs. Kindly acknowledge this complaint asap or else i would have to go to consumer court or else i will change the number.

Sir i want delete my airtel no [protected] and this no is activate with i'd jaguruk due to losty this no i want delete my this number and activate this no on dupticate hlr 1 sim no is[protected]u last recharge done with 10 and 10.. With e top.. Plz check all details and solve my problem my alternate no is [protected] this number is important for us so i want use this number.

I have airtel broadband. I had added a top-up with [protected]@ rs 100 plan along with existing plan few months before. Last month i decided to cancel this plan on 28th may and spoke to customer care. My bill cycle starts at 27th may. While cancelling this top up on 28th may, they confirmed that the charges will pro-rated based so i have to pay for till date it is active and i went ahead with cancellation on same day.
When i saw the bill, it is including the whole month charge. Then spoke to customer care today and now they are saying it will charged for whole month even though it was active for a day in the given cycle and i need to pay the top up amount as well even though it was cancelled. And also said last time customer care person said it wrongly.
This is really wired that they said something else in beginning and later on they say something else. Do we need to trust their customer care??. This is happening again and again. Earlier also they told me that my plan can be upgraded - degraded anytime free of charge. When i asked to upgrade they asking to pay 1000 rupees. I am using airtel since very long time but now a days i hearing very much inconsistency in their services and support.

I have transferred my amount of ₹ 2100 to the airtel payment bank but i did not recieved it in my airtel payment bank, when i tried to contact to the service provider either they were not receiving my calls or their is no option for talking to the airtel payment bank. When i contacted to the other brack they told me that some higher authority will call you back in 20 minutes, but i did not receive any calls from their end. So i want ₹ 10000 by cash or by check from them for wasting my time and for their fake promise to me.

So i haven't been using my phone for the past 2 months coz i'm currently in spain for an overseas internship. Just found out that my number has been disabled and been assigned to a different customer. This is really annoying because all of my indian bank details are associated with the number and i'm not able to do any transactions without my registered bank number. So is the case with many of my other registered accounts associated with the same number. I'm not even able to contact the customer care with an other number coz i'm abroad at the moment.
Here are my details :
Name : revanth bn
Phone no: [protected]
Email : [protected]@gmail.com

Dear sir/ madam, airtel charged me rupees 1.50 paise wrongly as sms charges whereas i have sent no sms. I talked to customer care executive but they gave me no satisfactory answer. They are saying that u must have sent sms. I am feeling absolutely cheated because my mobile was lying in front of me since past 1 hour when i got the sms. So there was no question of sending sms by someone else. When i ask them for refund, they completely refused. Don't know how many times they might have deducted my balance this way because usually i don't pay attention to such trivial matters. Now i have no option than to port my number. Kindly look into the matter.

Hi Team,

This is to inform you that i am Chandan Pandey having Airtel prepaid connection no-[protected]. I have lost my mobile on 25/06/2017 therefore i want to request Duplicate sim. Kindly block my lost sim card and to issue a duplicate prepaid sim card as soon as possible.

Thanks & Regards
Chandan Pandey

I have been billed INR 3915 on my postpaid connection for data usage during bill period 08th May 2017 to 07th June 2017. The data usage charges have been billed incorrectly.
I called Airtel customer service on many occasion in the month of May 2017, to check the best data plan as I was intent to use the Internet only for one month. They offered me that if I send the msg type "Surprise" to 121 I might get free data upto 10 GB & based on msg confirmation I received the free data of 02 GB. Screen shot attached below. After few days I got the msg that my bill has reach 70 % & I should pay the amount to continue services. I called on the same day to Airtel customer care & asked for the bill details as how my bill has reached to maximum limit. Airtel staff was unable to provide me the details as per them they can only check the bill details once bill is generated. My question was if they cannot get me the usage details, how they sent me the msg to pay the amount? They provided me the nodal officer mobile number to check if they can help me & to surprise the nodal officer never answered my phone calls. I had sent him text msg & till date, I have not received their reply. After a week I got another call from Airtel that I should pay the amount as it has reach / cross the 90% limit. I updated the staff that they need to provide me the detailed bill so that i can verify my usage. The staff had told me that the bill has increased as I do not have any data plan & I have been charged as per usage. When I told him that I have the confirmation of their data plan of 2 GB, he had no reply.

Please note, I will not be able to pay this bill till the time correct bill amount is been advised to me (excluding data charges).

Yesterday i ported my sim sim to 4g and they said that i would get free 4g data. But as the sim activates i get no data. I called customer care they first said call 52122 i did but no response then second time they said do a rs 4 recharge on your no. And then call 52122 but as i went to retailer for the recharge to be done he after processing said your no is not legible for 4g recharge please give me my free 4g data if airtel doesn't want to lose its one valuable customer