Applied 4g dongle home delivery online. Dealer din give reciept neither sim is activated. Have called 121 showroom guys nodal officer but its seems useless. Now i cant activate this sim n airtel is doing fradulant in the name of dealers which is pathetic. Nobody works doesnt know how to resolve rather they want to shut down the conversation and stating its not their department. Big companies doest care about customers satisfaction n its quite horible and to get these reponses from airtel. I have been an loyal customer for more than 10 yr. If you are not fit to develop a proper site to offer then go for it rather than fooling customers.
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 10, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post, dated 10 June 2017 .
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Jun 10, 2017
Updated by Mano Kriishnaa I have paid 3500 hotspot and prepaid sim activation charge. Since i ordered online dealer said receipt will be send via email. SIM is not getting activated looks like he over charged me . Im calling him for 2 months he never picks up call i dialled 121 they told to visit show room . I visited show room they told they have no information and i need to reached nodel. I mailed nodel officer they said since i have not noted down the online reuqst number looks like they cannot help. I will return the sim and dongle pls initiate process to refund money. It looks like frauders
Executive name charless, chennai
Executive contact number - [protected]
My dongle nu [protected]
Jun 10, 2017
Updated by Mano Kriishnaa Hi this is not dongle but an hotspot device. Pls read the above as hotspot device
Verified Support
Jun 15, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 10 June 2017 .
We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jun 15, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 10 June 2017.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd