Airtel Complaints & Reviews

Hi, this is to bring to your notice for better solution... I have been facing network issue from last 2 yrs, i made no. Of complaints to airtel customer care, till now is not resolved, but recently i stopped paying the bill as there ware not making any progress on network issue, now i want to move out of this network, they ask me to pay rs. 3726.10. (I already paid them enough for last 4 years for unreliable network). Please help me in this regards.

Key points: airtel customer care agreed there is problem with network in my area, they are trying to install new tower from last 2 yrs, but still awaiting approval from government. Now they dont even know how many months / yrs it takes to install new tower.

From: "nodalofficer. [protected]@in. Airtel.com"
To: [protected]@yahoo.com
Sent: monday, june 5, 2017 12:22 pm
Subject: re: re: mob: [protected] - network issue. - escalation

Dear chenchu sekhar,

Greetings from airtel!

This is in reference to your email requesting for service restoration on your airtel mobile [protected].

As per our telephonic conversation on [protected], i noted that your services were restricted on 3rd june 2017 due to non-payment of the due amount.

As the payment is still overdue for your airtel mobile [protected], i am unable to restore the services again. Please make a payment of rs. 3726.10. Once the payment is received, the services will be resumed within 4 hours. I understand that you are facing network issue since 2 years and now your airtel mobile number is unders suspended mode we can't take service request. Once the number is active we can take a complaint and resolve your network issue.

Convenient payment modes are mentioned below:

1. Click www.airtel.in and pay online.

2. Drop a cheque at the nearest airtel drop box. For drop box information, sms cheque to 121.

3. Visit the nearest airtel store. For store location, sms store to 121.

List of the nearest drop boxes and airtel stores enclosed for your reference.

Once the payment is credited to your account, services will be restored within 30 minutes. For online payments, it may be likely that your bank may trigger an otp to your airtel mobile number in case the same is set as contact point in your bank records.in such a case, i request you to make the payment through alternative means. Some banks may allow setting a secure password which can be applied for banking transactions. You may make use of the facility or approach your bank for change of contact point (Mobile number).

I would also like to let you know that rental charges are still applicable on your number despite services been restricted, hence it is advised to pay the amount immediately.

Thanks for reaching out to us.

Delighted to assist you.

For further details, please do email us.

Customers touch points:

Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Mohammed iliyas
Bharti airtel limited

— original message —
From: [protected]@yahoo.com
To: [protected]@airtel.com;nodalofficer. [protected]@in. Airtel.com
Cc:
Sent: 04/06/2017 10:20:51 am
Subject: re: mob: [protected] - network issue. - escalation

Hi team,

I want to bring this issue to your notice, i have been facing network issue with my postpaid mob: [protected].

I complain the same to customer care many times, but they say the a new site planned, but its more than 2 yrs now, there is no improvement, i have been facing network issue, still paying the bill. Now i stopped paying the bill, so its disconnected now.

Now i decided to move out of this network, please release my number, or fix the network issue, i am happy to continue with airtel.

Thanks & regards,

Chenchu sekhar

[protected]

[protected].

_

From: sekhar reddy

To: "[protected]@in. Airtel.com"

Sent: saturday, june 3, 2017 12:49 pm

Subject: re: [|bal|ref30467726|] network issue - mob: [protected] & [protected] - service request no. 67806768

Hi team,

I want to know if you are serious about the customer complaints, now a days i do not even see the reply from you.

I am facing network issue, you are least bothered about it.

Now i want to move out of this network. Let please release my number: [protected].

My alternative number to contact me: [protected].

Best regards,

Sekhar.

_

From: sekhar reddy

To: "[protected]@in. Airtel.com"

Sent: thursday, april 20, 2017 10:34 am

Subject: re: [|bal|ref30467726|] network issue - mob: [protected] & [protected] - service request no. 67806768

Hi team,

Its been months, i am facing network issue with airtel number: [protected], i reported this issue to airtel customer care many time.

I don't see any action and improvement, except collecting monthly bill from me for unreliable service.

Now the network is still worst.

Now anther issue started, i am unable to reach most of the jio number, if i call, any jio number, it say "network busy", "number does not exist", not reachable... Etc. Where in i can reach the same number from another mobile network.

Apart all, i started getting harassment from airtel collections team to pay the bill. How do you expect me to pay the bill, when there is to much of network issue?

Best regards,

Chenchu.

[protected].

_

From: "[protected]@in. Airtel.com"

To: [protected]@yahoo.com

Sent: thursday, may 26, 2016 2:20 pm

Subject: re: [|bal|ref30467726|] network issue - mob: [protected] & [protected] - service request no. 67806768

Dear chenchu sekhar p,

Greetings from airtel!

This is in reference to your email regarding adjustment of bill amount for your airtel mobile numbers [protected] ans [protected].

I understand your concern on connectivity issues seen in your premises. I regret to inform you that we are unable to accommodate your request for adjustments as the rental will be charged when the number is active despite o[censored]sage.

Further with regard to connectivity issues seen in your premises, we have noted your feedback. However note that as this involves technical survey and up gradation of network, this may tak


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Airtel complain number: {83152844} i have ordered a new connection with the airtel broadband with a plan of rs 1299 on 28th may 2017. On 29th may 2017, i got a call from the airtel guys requesting for documents, so i shared my documents over whatsapp and was promised that the connection will be installed in 48 hours. After 2 days i got a call "local executive" in the morning. As i was in office, i had asked him to come at 4-5 pm in the evening. I never got a call from him till 8 pm at night. At that point in time, i asked him to come tomorrow at the same time. That's the last time i heard from them. I have been calling airtel support number [protected] everyday. I have spent hours talking to the customer service, they say that there is an issue with the backend team and will be resolved in next 24 hours, that's the statement i hear everyday but nothing happens. I had even raised a complain about it with the ref number mentioned at the beginning on 1st june 2017 but nothing has happened to this date.

I am really frustrated with the response i am getting here.

Air-tel is giving very ridicules service to the customers, my payment was done couple of days back, but still my number is not activated, the service is giving worst service, when i call to customer care, the executives are giving all fake updates,
I ask them to connect superior they did't do.
While i am talking with executive the call is disconnecting wantedly.
They dont bather about customer money, i paid the money already but they said the payment is not done.
Incident happend : 2nd june
And i want my money back.

Hello Team,

This is regarding the Ref47933061 and was escaleted with reference number C3GSP[protected]. I have log this request on 22 may and till today no resolution and no one is updating the status.

I have recharged 349(1GB data/day) in [protected] and was able to access net from my nexus mobile. Now when i have recharged 399(1gb/day) pack in [protected] it stopped working. I am able to access the data pack from other sim (BSNL, JIO, Idea) but not from Airtel. There might be some issue and restriction for this pack which is stopping me to access the net pack.

Please help me to address the issue with high priority as it is pending from last 14 days with airtel support team.

Thanks
Bhagirath.

Its been over 3 days, cannot make outgoing calls nor receiving incoming calls. Same issue with everyone in my family having airtel. Since putting a complaint, i've been told it would take 4 working days to rectify this problem??? Really?? How are we supposed to operated without making calls??

Just ported from vodafone to airtel 2 months back and i am repenting big time with this decision. Got a message this morning that my complaint has been resolved, but i am still getting the same issue.

Worst service ever. Will be porting back to vodafone.

I am using airtel sim from last 3 months, previously i used to use vodafone which worked just fine. However i problem the mobile internet just gets disconnected after every 5 minutes, i have tried to talk with airtel customer care guys but it seems like they don't know what is causing this. Every time i call they tell me "sir your problem will be resolved in 72 hours". Multiple 72 hours have passed but no good.

Help me.

My SIM stopped showing signals on 31st of May, 2017 and I was informed my sim has got damaged just like that. I asked for a duplicate sim from Airtel store, G- 57, Aggarwal Centre Plaza, DC Chowk, Sector 9, Sector 9, Rohini, Delhi 110085 on 3rd of June, 2017. My sim has not yet been activated. I called customer care on 4th of June, 2017 and the executive gave me false information that my request has been cancelled. On being asked for request number, she ddnt had the same. Kindly let me know the correct status and I am highly dissatisfied with your service.

I recharge my airtel dth id [protected] for rs.897/- on 20.05.2017 from a dealer. Very next day the said id in susspended due to low balance. I talk to airtel customer care rrgarding this that i have already recharge this id, they told me to recharge rs.100 more and told me that the amt 897 is reverse to dealer without my consent. When asking to dealer, he also not recieved the amt. I immediate talk at customer care, and they told that they transfer this amt for my another id [protected], which is in suspend order without my consent. And they confirm that they transfer the amt wrongly and rectify the same. I call at customer care many times for this but they did not transfer the amt at my actual id [protected]. Hence i am in very tension.

I dharmendra singhal secured my mobile from airtel secure.
On encountering a damage in my mobile, i called the customer care. The senseless executive unsubscribed me from that plan saying sorry. Now when i am asking company to pay the damage cost, the company is refusing to pay.
Its the fault of their executive, why should i suffer.
The company promised me to call back within 8 hrs, after 3 days i still dont find any call!
Isn't it great, the company the claims to be the largest 4g network, is totally fraud.
Please never go for airtel.
[protected]

Hi,

I was living out of country for a while and now my number is not
working anymore.
Please re-activate my number as soon as possible.

It very important and urgent for me.

Thank you very much.

Best Regards,
Anuj GOEL

Hi,

I was living out of country for a while and now my number is not
working anymore.
Please re-activate my number as soon as possible.

It very important and urgent for me.

Thank you very much.

Best Regards,
Anuj GOEL

Hi,

I was living out of country for a while and now my number is not
working anymore.
Please re-activate my number as soon as possible.

It very important and urgent for me.

Thank you very much.

Best Regards,
Anuj GOEL

This is regarding airtel mnp service.
I have opted for porting my number [protected] from idea to airtel. I had received my upc and it got successfully processed my porting will take place on 2-june-2017. Now after my previous network is gone on 2-june-2017 and i insert the new airtel 4g sim card in my phone, i am not being able to make outgoing or incoming calls on the new sim. I asked for help from the customer care and the store where a no halp last three day i am not receive a incomming call & out going call
Please let me know if any other detail is to be needed for this. Please resolve my problem soon. I faced a lot problem without my number. My alternative no.[protected]

Dear Team,

I am totally disappointed with your customer service against the SR NO[protected]. I am facing an problem with airtel regarding the SMS, I am not able to get SMS since 18/05/2017. Which effects my banking transactions, I called u several times and u ever you guys said it will take three working days..
Now I am totally disappointed and feel stuck to choose Airtel as my network operated because its effects my banking transaction cause as per customer care i changed my SIM and reset the phone..after reset I installed my all application but due to OTP and SMS are reciving now I am stuck to acess all these application.

In last It's Amaze...when I take follow and did a mail to your (appellate.[protected]@in.airtel.com )
no one update me what the issue and why u guys not resolving the same, it's not a big issue which u guys can resolve out this.

No signal person has take initiative regarding customer problem ...u guys not take this seriously. Customer suffers it's customer problem.. it's not your responsebility..

Every time u guys need a time but no output is there..

Some one is there who can resolve out my problem.

Regards
Kashish agarwal

[protected]

I had opted for the airtel 40 gb internet broadband wifi plan (40gb/8mbps) which was running quite well. However for the last month or 2 the condition of the wifi connection has become drasticaly poor. The message "'no connection available" is being shown repeatedly. I am not getting my internet connection for most of the time even when i urgently need it for personal purposes. I would request airtel to take some measures to ensure that this gets better otherwise i will be forced to withdraw this connection.

From: rakesh nanda
Sent: saturday, june 3, 2017 4:02 am
To: [protected]@in. Airtel.com
Subject: telephone number [protected] airtel

The consumer court
Maharashtra
Dear sir,
Telephone number [protected] was installed at y 505 roseland residency pune during may 2013,
Four years back. I have had made more than 30 complaints to rectify the phone but the system
Does not work. I confirm that no incoming or outgoing calls were made as yet.
Also there had been many complaints on the broadband internet. The first being the slow system,
Sometimes not working and showing error. Many complaints were reported and the issues resolved after
Follow up.
Another issue is that of payment sometimes the invoice is of rs 746 and other times rs 846 and i have to
Call the call centre to resolve.
I had gone to abroad during early april 2017 and notify airtel. On return there were pending bills @ rs846
And the same were resolved and paid up on 31 may 2017.
On 31 may 2017 someone called and advised that i requested for disconnection on 22 may 2017 by email
And i advised that it was not true. But the internet was not working and i lodged a complaint and it was visited
By a technician who without touching anything advised that i should change the modem. I advised him that
He needs to check and test the modem atleast. He recorded problem resolved. I complained again as the
System was not working and advised that i am a ex defence officer, nri and operate an international business
From home and i am 67 years old and unable to walk to a cyber cafe in the heat. I was advised that it would be
Resolved by 1 pm on 02 jun 2017 as it was escalated to the highest level. But there was no response. I called up
At 1 40 pm and requested for early resolution as i was loosing business and stressed out. I spoke to abhishak shukla
The supervisor. I went again to a cyber cafe and came back and there was no response.
Today morning i called up again around 7 am and requested for early attending of the complaint. But the call was
Disconnected. I called up again around 7 1 5 am and was told that i had requested for disconnection of the line on
22 may 2017 and the line is disconnected. He put me to his senior vishan who advised that on my request abishak shukla
At 1 58 pm on 02 jun 2017 recorded that my line be disconnected. This was grossly wrong as all along i had been requesting
For better services and never told about disconnection neither by email on 22 may and nor on 02 jun 2017 to
Abhishak shukla. They need to verify the records. Anyhow vishan advised that he has put a request to reactivate
The line and advised that a technician would attend to my line today.
I have had paid all the bills generated for last 04 years although the services were not only poor were not provided
Including telephone. They have had purposely disconnected my line as i have had compliant ed. Due to this my business
Has suffered and i am personally stressed out and this has affected my health as well.
I request that..
1 the internet and telephone services be restored immediately
2 i be paid a compensation of rs 5 lacs for 1. The poor services.2. Zero telephone services 3 wasting my time on complaints and follow ups
3 for my mental agony

Rakesh mohan nanda
Y 505 roseland residency
Pimple saudagar pune 411027
[protected]

Hi All,

Since last four days. I am getting a call from [protected], where no one answers the call. When I dial the number the call is not connected. True caller shows the number as Airtel number. It is from a call centre of yours please check. It is annoying. Please check.

Waiting for your revert.

Thank You
Regards
Vishesh Suri

Airtel has been advertising about being the largest and the best network of india but in reality the high call drop rate, fluctuating signals, signal loss, 4g speed all tell a different story about it
You call someone and then there is disturbance or suddenly you can't here the other side or the other side can't here you
I have complained against this in customer care as well but nothing has been done but now if this is not taken seriously then i will take harder steps against this
Atleast deliver what you advertise if it had been a case in village area or outskirts this would have been neglected (But it should not be as it's the largest network i guess) but this is the condition in the cities

Airtel operations looks fraud and bogus company. Companies like this must be prosecuted.

In the name of the document submission, Airtel has converted my account to post from prepaid and upgraded to 4G with a cost of 300Re while our phone is very basic black and white phone. All this happened when my father went to their office to respond to a threatening call from the customer care about barring the calls, though we have submitted all the documents.

Also none of the customer care number connects.

Does Sunil Bharti Mittal knows this?

RATAN TATA and company is the best for India.

Airtel operations looks fraud and bogus company. Companies like this must be prosecuted.

In the name of the document submission, airtel has converted my account to post from prepaid and upgraded to 4G with a cost of 400Re while my phone is very basic black and white phone. All this happened when my father went to their office on a threatening call from the customer about barring the calls, though we submitted the documents.

no cutomer care number connects.

Does Sunil Bharti Mittal knows this?

RATAN TATA and company is the best for India.

Not receiving any sms's and also not able to send any sms's
I had just replace a SIM card from a lost one
I was able to make calls as well as recieve calls but I'm not able to send any message
My number is [protected]
Please do something about it

Dear service team,

Hi, this is mr. Arijit ganguly from bangalore having airtel prepaid connection no. [protected]. I lost my mobile just a few moments ago, hence, i want to request the airtel team to please block this sim card asap. Once its done, please send a message to [protected]@gmail.com

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.