Airtel Complaints & Reviews

My number [protected] (Postpaid) had relationship number [protected] for maharashtra circle. From pune i shifted to delhi permanently but continued with you despite facing the network related issues. Even after making the several complain issues were not resolved. After taking decision for porting service, your retention team called me and promised of solving network issue along with a plan of rs 349 with additional benefit of 5gb of data for 6 months. Since airtel is known for its commitment i trusted and did only circle change with a promise of continuing with the same plan.
Port happend on 1st june after which i lost my previous 13 gb of data and instead of rs 349 plan 499 plan got activated. Even after making the numerous call to the customer care i got only false commitment but not result. I didn't expect like this from a big brand, giant and number 1 company in indian telecom industry. Now i feel like very much harassed and cheated if i be with airtel

I recharged my phone with 999 on 20 may it should last 28 days but the free calling system is not working anymore!!! Airtel is a fraud this is not the first time!! And when i tried to talk to customer care!! They have hidden the customer care number so deep no 1 can fine it!! Thats enough ask them to solve my problem or refund my money!!!

I have registered for airtel secure plan for rs 49/- as monthly renewal plan to secure
My phone, if any physical damage happens to my phone unfortunately, then i can climb it, its been really sad to observe the worst ever services from airtel. I bought an airtel secure plan in the month of may
I never have been careless in my handling of the phone, you can check the condition of the phone. It is still has same new finish. However, i was never aware that slipping of phone as to be some specific occasion until i heard that my claim has been rejected due to my carelessness. What a rubbish statement ever...

May i request you to look into concern as after 10 days of rigorous follow up i could register my claim and after 10 days of picking the device, i have been told that claim is rejected. I have not taken this secure services from insurance provider and i dont want to hear their lame excuses. I am going to proceed with legal option if not taken my request seriously.

Hoping to hearing from you soon.

In airtel my application it is showed 70 day of validity for recharge of 399 rupees with 1gb/1 day and free call to any network. After recharging one cheating message came that my validity is only for 56 days. Its cheating. I did this recharge only by seeing validity.
Take action against airtel

I need refund or extend my validity of offer as showed in airtel my app. Ie 70 days

Hi,

It has been really sad to observe the worst ever services from airtel. I bought an airtel secure plan in the month of apr'17.
I never have been careless in my handling of the phone, you can check the condition of the phone. It is still has same new finish. However, i was never aware that slipping of phone as to be some specific occasion until i heard that my claim has been rejected due to i was standing in my drying room and i slipped due to y carelessness. What a rubbish statement ever...

May i request you to look into concern as after 10 days of rigorous follow up i could register my claim and after 10 days of picking the device, i have been told that claim is rejected. I have not taken this secure services from insurance provider and i dont want to hear their lame excuses. I am going to proceed with legal option if not taken my request seriously.

Hoping to hearing from you soon.

I m a retailer in chengalpattu region. My airtel recharge number is [protected]. I called salesman mr. David several times to recharge my airtel mobile. He is not responding to my request. I had requested him to recharge for rs. 5000. But he charged only for rs. 1000. Now today my balance is empty and called him several times to recharge for at least rs. 2000. He said he ll do it within half an hour. After that he is not even responding to my call. I am ready to recharge for rs. 5000 but the salesman doesn't have balance to recharge. If this is the situation, how we, the retailers, can show interest to do a business with airtel. Please do the necessary action to sort out the issue.

Please check my villages range and after inform me. We are very unhappy your network. Because there are no network at my home. We are 500 costumer in you company. We are very tired for your network. Please give me a solution for the network. Hare i said you many many days spend time. But not solution.
So please sir /madam
Check the range of may village and communicate me
My address
Village-raipura, post kishori, teh - thangazi, alwar rajasthan india
Bhag chand balai
[protected]

I lost my mobile yesterday (4/6/17) night (Approx 9:30pm. I just finished my dinner and when looking for my mobile i cant find it. I searched all the places i were before i lost my mobile but still could'nt find it. I decided to call my number and the ring rang for the first 3-4 times. But no one picked it up. I was resolved to find it by morning and searched everywhere for it. But i couldnt find it until morining. When i dialled my number in morning a voice call said my mobile is switched off. Only then i realized someone would have stolen my mobile and switched it off. I tired to block my number as soon as possible. So i borrowed a mobile from my friend and dialled 121 but couldnt find the exact steps required to block my sim. So i am complaining here about it. I request you to kindlly block my airtel number as soon as possible. Thank you

I have purchased airtel top-up recharge of rs. 30/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial no:[protected]

Secret pin:956981*185979

My mobile no:[protected]

The broadband connection is:rs.799 plus taxes. The connection was made on 04.05.2017. The bill for the period 17.04.17 to 16.05.17 was raised rs.1126. On my protest, the same was revised to rsd.1004. Whereas it should be only rs.398 (For 13 days) (13/30*77+ 15 service tax). I have remitted rs.398 today, 6.6.17 being the last day for payment of the bill.

This payment is: besides rs.500 at the time of connection.

Airtel is not replying my complaints.

1) i port out my number from vodafone to airtel postpaid before 1 and half year back, that time airtel store from andheri east took 250/- as security deposit and told me that when i will close this number they will refund me this amount, now when i want to convert my airtel postpaid to airtel prepaid, airtel store (Chembur east) told me that in my account there is no deposit, nd when i confirm from costumer care they told me that that was activation charges, and now it will not refunded

2) my billing date is 23 of month on 24th may 2017, i went to convert my postpaid to prepaid but no one is helping me to convert this and they are taking 25 sim charges and 100 first recharge compulsory to start incoming and outgoing on prepaid, now its almost half month pass for this, i make complaint to there noddle officer also but then also i didn't get any reply from them,

Kindly guide

Hello sir/mam
I'm rohan thukral. I have a mobile store in geeta colony. I want to let you know there is very poor sirvce of your employees. A boy gagan comes from the distributer. Firstly he never visit himself. Whenever i call him he disconnects the call. I am unable to activate a new connection from last 2-3 months. I'm calling him from yesterday he is disconnecting call. Kindly drow your attention towards the employees and distributer.
Hope for your needful response
Moby
12/175b geeta colony delhi-110031
Mobile-[protected]

As my last conversation with airtel he was given me only discount rs.253 but i am lost my 5year old sim new business old business all i have lost.
I am decided case against airtel manhani.
My airtel no.[protected]
Last 20 month with airtel and before with idea
I am complaints against my bill on 28april at 198 he is not provide me discount on my no so i have request to closed my no and i have distroy my sim after that call from airtel he provide me benifit and free sim delivered on my home i said ok. But not given sim on my home again i complain same problem and given same solution we provide sim at your home after 20days i have 5 times compliant and not received sim on my home. Finaly i decided go consumer court if airtel not provide sim why 4times commit to provide why fraud with me

Today i read a news if mobile connection is not linked with adhar before feb 2018.. Mobile no will be closed by company... Right now i am out of country for 2 year.. I will back in india next year dec 2018.. I have 4 airtel prepaid connection on my name one for my mom, one for dad, one for myself, one for brother.
Now you tell me how i can visit myself physically to any airtel outlet for linking adhar with mobile???
And if i will not link my no with aadhar, company will close my connection. They all are using their no since 2012. That time i took all connection on my voter id card.
If we can linked our adhar and pan online then why not mobile no? Do some online process for aadhar linking with mobile.

Dear airtel team,

I want to port my no from airtel to any other. Because since last one week i am trying to call your local airtel person mb. No.-:[protected], but he is not responding over phone. Simply he just pic call and no voice response, i am totally frustrated with that person as well as airtel team also.

Now i am going to port my no.

My name is pawan kumar joshi and i am a regular user of airtel, i have changed my airtel 3g sim to 4g from a airtel store raja park jaipur and i was satisfied with there service and they didn't charge for this service.

But, my recent experience with a airtel store "digital electronics" bhilwara (Rajasthan) was very disappointed, i went there to link my and my wife's aadhar number to our mobile numbers and also want to change my wife's 3g sim to 4g sim and i faced some incident there on same day same time.

First incident:

When i requested for sim change then one agent there did the same and then she charged me rs 20/- for this service when i told her that i think this is a free service, i already used this service in jaipur with free of cost but she told me that its bhilwara not jaipur you need to pay for this and then i gave her 20/- and she did not provided any receipt for the same.

Second incident:

She told me to go on another counter where another agent adding the aadhar number to mobile numbers, she linked our aadhar number to our mobile numbers but she charged me 60/- for this service which was again disappointed, after that she suggested me for payment bank services and i aggred for that and then she created the account and at that time i received a message that "hello, please collect rs. 40 from csp (Agent[protected]. Txnid:[protected]" and i asked her about that then she replied that ignore this message and she didn't give me that 40/- too. (Screenshot atteched for the same)

Now question is that why they ("digital electronics" bhilwara (Rajasthan) or airtel making us fool?

I am not writing this email only for rs 20/- or 40/- i am writing because they thinking all peoples are fool and illiterate. If there is any charged we are happy to pay but at least give any valid recipt and clear everthing that why they charging? When i recevied a message that please collect rs. 40 from agent why i ignor this message.

I just want a valid action against "digital electronics" bhilwara (Rajasthan) shop number-67, bhilwara - 311001, pech area, opp central bank of india, nagori gdn, they charging for every service from all the airtel customer.

As airtel is a repotative company, i believe airtel will give justice to me as i don't want to go consumer court.

Looking to hear back from you soon.

Hi, this is to bring to your notice for better solution... I have been facing network issue from last 2 yrs, i made no. Of complaints to airtel customer care, till now is not resolved, but recently i stopped paying the bill as there ware not making any progress on network issue, now i want to move out of this network, they ask me to pay rs. 3726.10. (I already paid them enough for last 4 years for unreliable network). Please help me in this regards.

Key points: airtel customer care agreed there is problem with network in my area, they are trying to install new tower from last 2 yrs, but still awaiting approval from government. Now they dont even know how many months / yrs it takes to install new tower.

From: "nodalofficer. [protected]@in. Airtel.com"
To: [protected]@yahoo.com
Sent: monday, june 5, 2017 12:22 pm
Subject: re: re: mob: [protected] - network issue. - escalation

Dear chenchu sekhar,

Greetings from airtel!

This is in reference to your email requesting for service restoration on your airtel mobile [protected].

As per our telephonic conversation on [protected], i noted that your services were restricted on 3rd june 2017 due to non-payment of the due amount.

As the payment is still overdue for your airtel mobile [protected], i am unable to restore the services again. Please make a payment of rs. 3726.10. Once the payment is received, the services will be resumed within 4 hours. I understand that you are facing network issue since 2 years and now your airtel mobile number is unders suspended mode we can't take service request. Once the number is active we can take a complaint and resolve your network issue.

Convenient payment modes are mentioned below:

1. Click www.airtel.in and pay online.

2. Drop a cheque at the nearest airtel drop box. For drop box information, sms cheque to 121.

3. Visit the nearest airtel store. For store location, sms store to 121.

List of the nearest drop boxes and airtel stores enclosed for your reference.

Once the payment is credited to your account, services will be restored within 30 minutes. For online payments, it may be likely that your bank may trigger an otp to your airtel mobile number in case the same is set as contact point in your bank records.in such a case, i request you to make the payment through alternative means. Some banks may allow setting a secure password which can be applied for banking transactions. You may make use of the facility or approach your bank for change of contact point (Mobile number).

I would also like to let you know that rental charges are still applicable on your number despite services been restricted, hence it is advised to pay the amount immediately.

Thanks for reaching out to us.

Delighted to assist you.

For further details, please do email us.

Customers touch points:

Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Mohammed iliyas
Bharti airtel limited

— original message —
From: [protected]@yahoo.com
To: [protected]@airtel.com;nodalofficer. [protected]@in. Airtel.com
Cc:
Sent: 04/06/2017 10:20:51 am
Subject: re: mob: [protected] - network issue. - escalation

Hi team,

I want to bring this issue to your notice, i have been facing network issue with my postpaid mob: [protected].

I complain the same to customer care many times, but they say the a new site planned, but its more than 2 yrs now, there is no improvement, i have been facing network issue, still paying the bill. Now i stopped paying the bill, so its disconnected now.

Now i decided to move out of this network, please release my number, or fix the network issue, i am happy to continue with airtel.

Thanks & regards,

Chenchu sekhar

[protected]

[protected].

_

From: sekhar reddy

To: "[protected]@in. Airtel.com"

Sent: saturday, june 3, 2017 12:49 pm

Subject: re: [|bal|ref30467726|] network issue - mob: [protected] & [protected] - service request no. 67806768

Hi team,

I want to know if you are serious about the customer complaints, now a days i do not even see the reply from you.

I am facing network issue, you are least bothered about it.

Now i want to move out of this network. Let please release my number: [protected].

My alternative number to contact me: [protected].

Best regards,

Sekhar.

_

From: sekhar reddy

To: "[protected]@in. Airtel.com"

Sent: thursday, april 20, 2017 10:34 am

Subject: re: [|bal|ref30467726|] network issue - mob: [protected] & [protected] - service request no. 67806768

Hi team,

Its been months, i am facing network issue with airtel number: [protected], i reported this issue to airtel customer care many time.

I don't see any action and improvement, except collecting monthly bill from me for unreliable service.

Now the network is still worst.

Now anther issue started, i am unable to reach most of the jio number, if i call, any jio number, it say "network busy", "number does not exist", not reachable... Etc. Where in i can reach the same number from another mobile network.

Apart all, i started getting harassment from airtel collections team to pay the bill. How do you expect me to pay the bill, when there is to much of network issue?

Best regards,

Chenchu.

[protected].

_

From: "[protected]@in. Airtel.com"

To: [protected]@yahoo.com

Sent: thursday, may 26, 2016 2:20 pm

Subject: re: [|bal|ref30467726|] network issue - mob: [protected] & [protected] - service request no. 67806768

Dear chenchu sekhar p,

Greetings from airtel!

This is in reference to your email regarding adjustment of bill amount for your airtel mobile numbers [protected] ans [protected].

I understand your concern on connectivity issues seen in your premises. I regret to inform you that we are unable to accommodate your request for adjustments as the rental will be charged when the number is active despite o[censored]sage.

Further with regard to connectivity issues seen in your premises, we have noted your feedback. However note that as this involves technical survey and up gradation of network, this may tak


*
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The information contained in this mail is propriety and strictly confidential.
*

Airtel complain number: {83152844} i have ordered a new connection with the airtel broadband with a plan of rs 1299 on 28th may 2017. On 29th may 2017, i got a call from the airtel guys requesting for documents, so i shared my documents over whatsapp and was promised that the connection will be installed in 48 hours. After 2 days i got a call "local executive" in the morning. As i was in office, i had asked him to come at 4-5 pm in the evening. I never got a call from him till 8 pm at night. At that point in time, i asked him to come tomorrow at the same time. That's the last time i heard from them. I have been calling airtel support number [protected] everyday. I have spent hours talking to the customer service, they say that there is an issue with the backend team and will be resolved in next 24 hours, that's the statement i hear everyday but nothing happens. I had even raised a complain about it with the ref number mentioned at the beginning on 1st june 2017 but nothing has happened to this date.

I am really frustrated with the response i am getting here.

Air-tel is giving very ridicules service to the customers, my payment was done couple of days back, but still my number is not activated, the service is giving worst service, when i call to customer care, the executives are giving all fake updates,
I ask them to connect superior they did't do.
While i am talking with executive the call is disconnecting wantedly.
They dont bather about customer money, i paid the money already but they said the payment is not done.
Incident happend : 2nd june
And i want my money back.

Hello Team,

This is regarding the Ref47933061 and was escaleted with reference number C3GSP[protected]. I have log this request on 22 may and till today no resolution and no one is updating the status.

I have recharged 349(1GB data/day) in [protected] and was able to access net from my nexus mobile. Now when i have recharged 399(1gb/day) pack in [protected] it stopped working. I am able to access the data pack from other sim (BSNL, JIO, Idea) but not from Airtel. There might be some issue and restriction for this pack which is stopping me to access the net pack.

Please help me to address the issue with high priority as it is pending from last 14 days with airtel support team.

Thanks
Bhagirath.