Airtel Complaints & Reviews

My porting-in for mobile no [protected] was successfully done on 26th may 2017 at 22:30hr. But sim is not yet activated till 30th may 2017. On enquiry it was found that the alternate number [protected] was wrongly entered. However it was corrected on 29th may at 18:00 hr. But after 24 hours no action is being taken for its activation. The lady at the desk at airtel office at zoo-narengi road, guwahati even argued with me that it was my mistake only. Anyway, please do the needful to activate my sim. Thank you in anticipation

I am not getting good offer from airtel. I am a very old airtel customer, but not getting any good offers. I have heard from my friends and colleagues getting good offers like
349
unlimited calls
1gb per day
28 days

If I didnt get any good offers, there is no use in continuing with airtel. I am using the internet packs regularly, but good offers are not being provided by airtel till date.

I am a user of airtel 4g hotspot since more than 6 months in chennai. Since past 2 months, i observe that the hot spot gets automatically disconnected while using in my office at 82, ttk road, alwarpet, chennai. It works ok at other places. I complained @ 121 during last week of apr 17. The complaint was closed without attending to the issue. I again complained & one person visited me at my office on 26th may 2017 & he informed that the signal is very week & that it will take quite some time for ensuring that i get better signals at the above address. I am surprised that airtel is having signal issues in the heart of chennai which is a metro city!!! My complaint no. Is bal ref46879250. I want the matter to be sorted out by 5 pm on 31st may 2017 or else airtel must refund all the billed amounts including cost of dongle subsequent to which i will switch over to other service provider.

I have been an airtel mobile customer for more than a decade and have a fixed line also since half a decade. I was happy for the fact that during this long tenure i rarely had any service outage or any form of disruptions and was even consistently getting the promised broadband speed of 8mbps.

Just recently i had requested for the v-fiber 40mbps upgrade for my broadband line. After necessary checks to ensure the 40mbps feasibility and after a lot of dilly dallying and more than a months wait, i was finally given the line upgrade. Since then i having to say the quality of service provided by airtel has been a complete disappointment. I have had to call airtel customer almost every other day for reasons like either internet completely down or speed not even close to the promise of 40mbps.

Every time i call, i am being given only contradicting messages and in the past few weeks, there are close to 10 service technicians who have visited my home but not done anything.

I have registered the complaint the with airtel customer care, airtel nodal office and airtel appellate authority all in vain. The contact numbers provided for these special offices seem to be going into a standard ivr or they are constantly switched off.

I was offered a discount of rs 200 on my postpaid number for 6 months effective from[protected]. But that discount was not applied on bill cycle (20th mar - 19th apr). Hence i requested 'appellate' team to resolve the same as per their commitment.
But they said that discount cannot be completed in this bill cycle and they will complete the waiver in next bill cycle for rs 200.
And the amount due of rs 200 in bill cycle of (20th mar - 19th apr) was paid by me on the assurance that it would be waived off in next bill cycle.
After receiving next bill also for bill cycle (20th apr - 19th may), the waiver is still yet not completed inspite of multiple reminders to them.
I have tried contacting their all teams one by one ('appellate. [protected]@in. Airtel.com'; 'nodalofficer. [protected]@in. Airtel.com'; '[protected]@in. Airtel.com'; '[protected]@airtel.com'), but still not got any satisfcatory response.

They further told me on 21st may 2017 10:00am to wait for 72 hours to get the waiver completed. Then they again changed the time and said that they will take 72 hours more from 22nd may 2017 5:59 pm.

Hence, unwilling i had to agree to them and allowed a time of 72 hours from 22nd may 2017 5:59 pm, but still the waiver is not processed.
Now they have stopped responding to mails and not processing the waiver.

I have all the mails as a proof received from their end and all the voice recording as well.

Please help in getting my waiver processed at the earliest.

Hi, i had requested for number portability from vodafone to airtel and airtel executive (Mobile no: [protected]) came and collected my documents (Pan card copy, adhar card copy). As of now no action of portability request done and request has expired now. When i contacted airtel office, they are saying to resubmit the documents. My worry is that my id proofs can be miss used by anyone. Request you kindly support me on this.

I have recharge of rs399 as per plan I should get 1gb data per day and may other facilities but I m not getting any data pack tranID [protected] poor service u u have to work on I have tried calling airtel but call was not handled properly

Hi,

I have a airtel 3g sim card in a 4g handset, but since the start of the 349 plan, i have been getting only 1gb data for the whole month instead of 1 gb/day for 28 days.
To rectify this problem i even went to airtel office to upgrade my 3g sim to 4g, but still the problem remains. I have been trying to call the airtel customer care but to no avail. I am really fed up of this situation and need an urgent solution.

I have raise a request for not able to get network properly and voice disturbances are more on 5th march of this year but still its showing onHold. Please resolve this issue. While i am calling to customer service about this complain they are just giving me fake promise and told me to wait for 3 days but think how many days over and still its pending is there i am sharing one image about this complaint just check and tell why these people are delaying this.

I have tryed lot many time for porting code message is sended successfully but m not receiving porting code for my number [protected] kindly solve my issue and provide me porting code for my airtel postpay connection kolkata i have complained many times for tis to customer care and even visited 3 times at store bt still my prblm is nt solved yet realy m very much disappointed wid tis worst company airtel dey evn dnt care for custmer response

Dear sir, i am in abroad now, i amusing airtel prepaid number [protected]. Last 20 days it was not working, when i enquire they said it is deactivated. Please reactivate the same as i used this number for my important transactions in india. I will lose otp if any comes.

Last sms received : may 10th 2017
User : m y s s kumari
Chennai

Please help and reactivate the same.

My airtel 4g mob.no is.[protected] .sir am reached​ 349 rupees on 11th may 2017.They are providing the offer for 349 is unlimited std call + 1 gb data/day for 28 days.But i have getting only unlimited calls.They are not issue any data for me.Already am inform to airtel complaint cell.But they are not responding.

Hi airtel,
I own a airtel connection. I want to port it but not getting approved from your end saying it's company owned. When the number is under my name and I'm paying bill for same I own it. It is your marketing team who gave offer to my company employees if they registered it as company why should we own the issue. Did you get any authorization letter for issuing sim?? Y is that required during porting?? I want it to be ported

I recharged 349 amount on april 29 I got 3g benefit with confirmation message I got this offer valid for 12 months, next I sawn offer in my mobile same message that's why I recharged with 349 but they modified offer only valid for 4g handset
Please give my old offer don't cheat people like this
For proof I will attach my screenshot
If you didn't help me I really put police case your MD will come for court sure his travelling charges will more than my recharge amount

My mobile number [protected] from one week getting continously problem of disconnected without intimate I'm visited habsiguda airtel store hyderabad on 27/05/2017 and requested to solve the problem she suggested to take new sim with same number I have taken with amount of rs 30 but on monday without intimating sim disconnected
Today 30/05/2017 visited the habsiguda airtel office and discussed the disconnected problem to ms padma store manager she gave me new sim and take the address proof documents still not solved I have facing the huge loss with not connecting communication with my customers

Hey. I got my recharge done for 28 days on 15th of May but in 15 days it says that the recharge is getting over tonight. Although i still have loads of data but it gets over tonight. Kindly resolve it as soon as possible.

Sir,
I am having an issue with my number, that i am not getting several calls and also i am not getting any messages on my number. This issue is creating a havoc, regarding the same i have lodged several complaints and the same has not been resolved yet on the other hand the airtel people are saying that the same has been resolved from their side. Please find below one of the complaint no of the same "icpl[protected]". I was also having a lot of problems with this no but these are the serious ones. My other problems are, i am not getting the information or flash information regarding the last call cost and last data usage cost, for the same as well i have filed several complaints but they were also not resolved.

Kindly take a strict action towards these people, they always try too fool consumer.

Thanks
Nitish singh
[protected]

I bought a 4G/3G internet pakege of daily 1.5 GB for 70 days @ Rs. 648
For my phone [protected]

For 2 or 3 days it was all ok.
But later internet disconnected.

I tried my best but could not reach any customercare executive.

In this way I was cheated by airtel.

I decided to port from airtel. But this cheater company did not recieved my porting sms sent to 1900.

I sent request to cancel my air tel broadband data card sim, sim no.[protected] on april 7th 2017. I received auto generated message as given below

Dear customer!

Thank you for writing to us.
We acknowledge receipt of your request, your reference no. Is ot[protected] we shall get back to you within 2 hrs.
We thank you for your patience.

Warm regards,
Airtel customer service team,
[protected]@in. Airtel.com
Bharti airtel limited

No single message or not a single person contacted me till now. I stooped using my airtel data card from 12th of april 2017.
Mean while i inquired air tel customer care service center at kumaraswamy layout. They told no dues, sim already deactivated, keep sim with you. They told me, i came back.
Now i received bill amount rs.1149.
I didn't use data sim from 12th april 2017 to since.

What can i do? Can i go to consumer court? Pl. Suggest me the way?

Hi,

I had done a airtel recharge for rs. 549 on 28-may-2017. This offer was suggested for me as offers exclusively for you in airtel app, stating the benefits o[censored]nlimited local and std calls and data benefit of 3gb. During my recharge there were no options that stated the entire benefits of this option. I was redirected directly to payments page and amount got deducted. Later today i got to know that unlimited calls benefit is not activated. On calling the customer care, only the person states that its not applicable for roaming.

If its not applicable for roaming why was this not mentioned during my recharge or atleast before deducting money, i should have been notified about the entire benefits and restrictions about the scheme. Instead the amount was deducted simply. On contacting customer care service they simply denied to refund the amount stating i should have verified this before recharge. If i should have verified this why did i receive promotion offer sms as exclusively for you without complete details on the scheme? The customer care girl was simply keep on repeating that nothing could be done about the deducted money or stated benefits. Also states this will be the reply how many ever times i ask for an alternative. Why do they need a person to simply repeat the same without understanding customer's concern / trying to help them with any possible alternatives. To repeat the same they could have replaced a recorded voice instead of customer care executive. Additionally, inspite of not providing any resolution, i received a sms stating my concern is resolved! Disgusting!
How could there be no alternatives for this?? Atleast they must be able to revert the transaction/ recharge and credit back my amount which was deducted, as in case of failed transaction. They are denying to do so. I am throughly depressed with this attitude of airtel. Do you loot your customers by simply saying u must have verified before proceeding with an recharge? I have been airtel customer for more than 12 years. I am highly dissatisfied with this event.

I sincerely expect a credit back of my recharge amount rs.549 (Atleast in terms of talktime if not cash refund). As looting customers money especially in higher recharge amounts is totally not acceptable. There should be some alternative, if not please create one now and provide me a resolution for this issue

Regards,
Nisha