| Address: Nashik, Maharashtra, 422101 |
I relocated to mumbai some days back and my airtel card is from nasik, mumbai airtel ppl tld me tht i will hv to go to nasik to change it so i went to Airtel Shop No. 6, 7, Gajanan Complex, Opposite Suman Hospital, Patil Colony, College Rd, Nashik, Maharashtra on 8 may 2017 arnd 7.30 pm, i wanted to convert my postpaid no to prepaid, so whn i went to ths shop they didnt entertain me said it will require extra rps 500, when i enquire to customer care they said it dsnt require any extra money to be paid...so in short that shop staff was earning extra money like ths from all customer... i went again to shop and told them abt customer care reply then they agreed about not charging me extra rps 500..they took my identity proof and filled up form and gave me sim card...now worst part is when i came to mumbai after 2 days my post paid card is dead and the card they gave me was wrong one...they purposely did ths as i refuse to pay extra money...i called up that shop and they gave crap ans...i inquired abt my card status they said its activated and it is with someone else...please help me out...they might misuse it.
Jun 12, 2017
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
Verified Support
May 11, 2017
Airtel Customer Care's response Dear Suresh,
This is with reference to your post, dated 10 May 2017.
We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.
We look forward to receive the required details.
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
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