Airtel Complaints & Reviews

Hi all

This email is with regard to complaint no[protected] raised for my broadband connection no – [protected]

I have raised the complaint on – 2.05.2017 for broadband not working and your customer people raised a compliant (Ref no – 81928916.) they informed us a time line of 24 hours for solving the issue.

From then till today i have been reaching the customer care for not resolving this issue. The standard question i hear from them is “have the airtel technician called me “. Neither the airtel technician has called me nor the issue has been resolved. Every day i call the customer care they tell me issue will be solved next day morning but nothing happens.

Today is 5th of may and they have not done nothing about it. This is not the first time we are facing this issue. Any time we call for issue it will not be solved less than a week.

Despite my constant efforts nothing has been resolved.

I tried reporting to escalation matrix nodal and appelleta

Every time the update was network team will visit my place and resolve but the reality is no one even contacted me over phone. Please either resolve the problem else accept that the issue is there and take time and as customer we will look for available options.

Thanks and regards
Ramya r menon
Ph - [protected]
Land[protected]

Hi guys,
My name is karthik, I have requested for a port from idea to airtel, nearly 7 days till now no address verfication is done or sim is not activated. I have to customer care nearly 100 times, manger name is DIVYA they have no responsible about the querys of customer and they make fun of customer querys they laugh at customers problem. I have fed by calling. ##### customer support they asked me reach to thier place for vefication if I need to go for address verifycation. I don't understood why they use to speak this #####. They use to say it will activate by today, tomorrow or in one hour 2 hours. I was surprised to hear that they will be in meeting of their whole working hours. Since from 2 days they are meeting.
I Thought airtel has GOOD SUPPORT, by seeing the issues I was shoked about seeing that customer satisfcation is 27% .

Please check my issue as soon possible. I hope THE BEST from your side. And please look into the customer support they have no idea what they are for. I think they will show no respect to customers I have whole calls recording about their ##### converstion and they use to laugh when we are trying to ask their help my number is [protected]

Since there was no resolution, I am repeating my complaint in this forum.

Using AIRTELapp I recharged IR pack for voice and data for Rs998, tr id[protected] on 8.1.17. The money was promptly debited, but this was not appearing in transaction history or in my account through your app. The pack was not effective. I was travelling overseas and was in great trouble. I made a complaint, ref PR[protected] on 10.1.17 but it was closed by you arbitrarily without resolving.
I am now back in India and have no use of the IR pack. I request you to refund the money asap. Immediate action required

Dear sir,

I'm sushan mj, i'm existing prepaid customer of airtel my phone number is [protected].

On 2nd may 2017 i visited your airtel office which located opp. Infosis kottara, mangalore 575006. There i given request for port my number from prepaid to post paid. And i have done registration process thru thumb (I. E adhar card) and also submitted the all the necessary documents to your airtel office and they have given me new sim saying that it will get activated within 24 hours.

When i called on 05th may 2017 to your office number[protected] they confirmed that my registration is soft blocked by your system, they also said that they will rectify the problem and solve it and they confirm me that my postpaid sim will get activated by today.

But when i called same number today morning a guy said he is attending customer and he will call me back in 5 minutes. Again i called more then 15 times to same number no one is attending my phone call.

Today 08.05.2017 i called your office and no given me response. When i asked they said there are busy with attending customer.
Now i went your office and enquirer the status they said they dont know how to check the status. I asked them to call manager he said to cancel the request and ask me to return the sim.

I request you to kindly look into matter and solve it.

This kind of service will effect me very badly, because of port from prepaid to postpaid i have not yet updated my data pack and any other packs.

Please take immediate action.

Regards,
Sushan mj
[protected]

Dear sir/madam

I would be highly greatful to you i[censored] provide me the details of incoming and outgoing voice call records for my brother in law airtel prepaid no.[protected], on my email id (Roopaha.[protected]@gmail.com). He passed away last month to attempt a sucide, i want to know any reason behind his attempt. If you can give call records it will be helpfull.

Thanking you

Regards

I wanted to recharge for 60 rs only but accidentally clicked on 345 as i already have 399 plan activated on my number only 2 days back on 6th of may 2017
So there is no need for 345 plan as it is the same plan with less benefits with 399 i m getting benefits for 70 days while its only for 28 days with 345... Plz help me regarding this... Either transfer the benefits to my other number or refund in any way...
Thanx

I visited to airtel customer care centre adyar to portablity of my boss number from bangalore number to chennai number same airtel only. They told it will take 5-7 days. But today is 10th day. Still it was not changed. So i visited again. Here 5 deal are there for the customer compliats. But only one person is sitting here. Another all doing relaxing in staff room. Here five to six customers are waiting for the clarification. Very worst customer care service i never ever seen.

Wrong no.is [protected] Amt.110 actual no is [protected] Please sir reverse in my amt. i request you.

Hi

I have raised n number of complaints with airtel customer care last 10 yrs and so far there is no solution provided to fix this up. An engineer has arrived to check the signal strength but outcome of the report is not being address last 10 yrs my recent sr 74302175 which is being closed without my knowledge and when i reached them they say its closed which is not good. Airtel speak about open network across india but not able to resolve this network issues within chennai itself. I am using almost 10 yrs aprox paid rs.120000 even to take any official calls or personal calls i need to move the street to pick up.. Which is i am used to it with airtel network as i am frustrated after even none from airtel team bother on this issues to get fixed.. I stick to airtel as i still trust their commitment to the customer.

Vasu
[protected]

I'am a user of airtel and i have recharged 349/- before march 31 and there is a scheme of airtel that they will provide 1 gb data per data bt i can't get this scheme.so plz take my complaint serious and give me that scheme on my number

Robindro singh kongkham
12:15 pm (25 minutes ago)

To info, 121, optimized. Solu.
Dear airtel,

Why i have to pay rs 480/, i have made payment of rs 3200/ on the time of installation for three months as per invoice no 125 of 19/03/17, optimized solution for 10+10 gb data per month. On the promise of mr vishal sonune, sr executive sales of optimized solution, his mobile no is [protected].

If you are adding any charges is not accepted. Please rectified your bill and give me confirmation in future you will not send any additional bills to me up to 19 jun 2017,. As per invoice billing should be started from 20th of every month, why you are making billing period from 18 to 17 of each month.

It is intimated that please clarified everything as per your promise during time of installation will carry forward or you will changes the bills as per your choice.

Otherwise closed my connection immediately and refund the remaining amount with you at the earliest.

Thanks
Robindro

Dear sir

My mobile no [protected]
Recetnly i have done recharge with 349rs by seeing airtel349 offer.
But i am unable to make calls or use data when i am outside hyderabad. I moved to banglore.

Pls refer offer screen shot.

Pls take necessary action.

Thanks
Regards
Sudher
[protected]

I have given a porting application from BSNL to AIRTEL with phone number [protected], now none of my SIM is working. I asked BSNL customer care they said they have permitted for porting. I called AIRTEL also but no solution. I went to shop also where I bought the sim, he said he will also do a complaint. I don't know where the problem is, please help me out

I have been using airtel number [protected] for more than one year and recharged it recently. Iam an active user of my airtel app. But unfortunately my sim got deactivated without any prior notice. Please let me know the reason. So i request you to reactivate my sim... Thank you... P. Sreekanth s/o nagabhushanarao, kothapeta puligeddavari street, vizianagaram

I started facing network issue on my Airtel number from March 2017. First I made a complaint to customer care during march over the phone. They asked for 3 days time/ there was no reply from them for many days and on April 2nd i sent a mail to Airtel customer care with all details of network issue and very slow internet at my resident location for which I dint get any reply for a week. When I spoke to customer care they said for these issues I have to call 121 and not mail. Again they took 3 days time to rectify which dint happen. After so many complaints they agreed to reduce Rs 300 from my bill. I pay average of Rs 3600 a month, In that what difference does Rs 300 make. My loss is that I am not able to get any incoming calls when I am at my house even though in a city like Bangalore.
Last time I spoke to customer care executive was on 4th of May and he promised me solution in 48 hours. Its been 4 days no reply till now.
I am still not able to receive any calls at my home location even though network is there.
Phone no : [protected]

Dear sir,

I am airtel user and i have network issue since last one year but i raise complain in 10/12/2016 and complain number 72872134.

I regular followup in customer care team but. They always told that they forward my complain in concern team but till date my complain is not resolve...

Because of network issue i am not able to contact any one and no one contact me...

I am doing job this was my company cug number but because of network issue company worn me about my job.

Regards,
Bhavin mehta
Mob. [protected]

Hi Team,

Kindly share my postpaid bill to my email id every month else i will not make payment.This is a serious issue. If not received this month i shall go to social media or i will not pay bill.You can pay urself.

Hello,
Please help me get my airtel prepaid number which is not activated post 10 day.
.. I am struggling to get it done with local airtel relationship store which is located in hosur.. Area manager response and way of speaking is not appreciable..

I don't want to go again with airtel store located in hosur, could you please help me get rid of my problem from next level escalation of airtel tamil nadu circle..

I bought a new airtel 4g sim and i want to upgrade my old airtel 3g sim with this new airtel 4g sim
I sent the text msg to 121 as ‘sim 20 digit sim number’
And replied 1 to confirm
They said that new sim will get activated in 24 hrs... But now 72 hours completed & my airtel 4g sim is still not activated.

Plzzz help me... It is very important to upgrade my 3g sim to me...🙏🙏🙏

I have recharged my dth on 3rd of may 2017 and without my notice or giving any intimation to my registered number the airtel people have changed my monthly rental pack. I want a fair justification as now I'm not recwving any hd or non hd channels