Airtel Complaints & Reviews

रेस्पेक्टेड सर ।।मैं अनुज कुमार कुशवाहा  ग्राम बहाऊद्दीनपुर ।पोस्ट  मुस्तफाबाद जिला उन्नाव पिन 209871 उत्तरप्रदेश east में मूल निवास करता हु ।हमारे 200, +एयरटेल उपभोक्ता है जब हवा चलती है तो एक सिग्नल आता है वो भी छत पर ।।।हमारे यहां बहुत जटिल समस्या है नेटवर्क और सर्वर की।।न तो कोई काल लग पाती है ना तो इंटरनेट का यूज करपाते है।इशी कारण से हमारी सभी विद्यार्थी को एजुकेशन पर्पस पर काफी गहरा प्रभाव पड़ रहा है ।सदैव आपातकाल शो करता है।अनेको बार केअर में काल की लेकिन ध्यान नही दिया गया ।।।अतः श्रीमान जी आपसे निवेदन है कि हमारे इस छेत्र की समस्या को अविलंब हलÂ
करने की कृपा करें  ।जिससे समस्त सुविधाओ का लाभ उठाया जा सके ।।।।यदि नई नेटवर्क लगाने की आपकी सोंच हो तो नियमानुसार जगह भी आपको उपलब्ध कर दी जाएगी । । पर्सनल [protected] । सेकंडरी [protected]

Network comes in forest area but not shown in Mumbai city.
the airtel girls go in forest area she gets network but I'm in the city I don't get.
it's all airtels marketing strategy. I do not understand on which basis airtel told airtel is India's no one network

1) on 04/05/2017 i applied for port out of airtel number to jio and i when i try to connect to airtel costumer care from 198 or 121 i am unable to connect to costumer care executive always even i am in call for more then 10 mins i am not getting option to connect to care executive from past 45days 2) i want to know porting status and exact date when porting and the reason for not able to connect to care executive despite long wait
3) i already sent email to it airtel presence email promised a reply in 2hr case reference no-pr[protected] no reply it already 24hrs

Please refer Request no. 75404055.
The complaint was about unstable network.You have responded by saying "We are unable to contact you in spite of multiple attempts"
Please resolve the issue at the earliest.
your network is so poor that you cant even contact me after multiple attempts.

This for kind information that the dispute was resolved on back 6 to 7 months, on my ole No. [protected], but suddenly I face issue with my working that its out going service was barred while this is a corporate No. and no deviation in bill payment.
So I want to why service were barred on my current No.([protected]).
I called to customer care to resume the service but they deny.

No airtel speed [protected] i am totally disappointed i raise complaints many time but till no recieved response and resolution no 4g working if my problem no solve i do legal action against your company otherwise refund me money no airtel speed executive promise me for resolution but till no resolution provided i am totally disappointed i wastage 399 plan 4g not working properly executive ask me for network problem then refund my 399 recharge or balance

On 2 may 2017 i recharged with 399 on my mobile no. [protected], offer showed unlimited call & 56 gb data for 56 days. But m not getting this offer as they committed. While i can't connect to customer care service from my mobile. Kindly contact me and resolve my problem. I also attached screenshot of that day's offer showed on my no.

I have airtel 4g data connection. I shifted to gandhinagar, gujarat in december 2016 and since then i am not getting 4g network. I complained them many times. I was paying bill regularly for all the months till april.in may, out of frustration, finally i have decided to close the connection and visited airtel gallery and submitted written application along with signed driving licence. Since i was not at all getting 4g network, i have to use in 2g network. Airtel is charging for 4g network service but i did not get 4g network from last 3-4 months.

I requested to adjust bill amount according to 2g network and close the connection. But airtel staff is not listening the complaint. They are keep saying that since you have used internet, you need to pay bill. And only after bill is paid, device will be disconnected otherwise bill will keep generating whether i use or not.

I told that i will go to trai and consumer court, but as per their talk they are not at all afraid of trai or consumer court. I asked for docker id which is required by trai to register complaint but they denied that they will not provide any docker id.

Hope to get some help.

I recharged my airtel number with Rs. 399/- pack which gives unlimited call benefit and 56 gb data (1 gb per day) for 56 days.

But I am not getting even a MB added in my account. (initially they have given 1 gb data).

I have raised this issue to [protected]@in.airtel.com twice. I got response but which is irrelevant to the subject. There is no direct contact to the customer care. each time when we dial 121 or 198, we need to listen those unwanted instructions and there is no option to speak to representative directly.

This complaint is in regards to notify Airtel Billing Team that on Thursday May 4th, 2017 approximately around 4:00 pm 2 Fraud transactions each worth Rs 10, 000 were made to Airtel as a Bill payment from an ICICI Visa credit card ending with 3002. Both the transactions were made fraudulently. The person who attempted these deceitful transactions claimed to be an ICICI Bank agent named Mahi Shrivastav who tricked me by sending an OTP of Rs.5 and charged the card with Rs. 10, 000 2 times.

On consulting with the ICICI Bank it has been confirmed that
Two transaction IDs are 978071 and 445296 respectively,
Place of transaction is Mumbai and
The Merchant is Airtel Bill Payment.
Time of the transaction was 4:04 pm and 3:57 pm on Thursday May 4th, 2017 as stated above .

As a confirmed receiving merchant of the fraudulently made transaction. I request Airtel to reverse and refund the amounts back as soon as possible. Bank has already issued a request to Airtel with the request #[protected]. I request Airtel to assist me in this matter. I hope to hear back from you soon.

Sonam

I requested for broadband connection under number [protected] 8 days back but no one called me. I am calling customer care everyday and everyone is giving fake promise to complete the request in 24 hours. Why airtel service is diminishing? Should i reach public forums for my complaints?

Before getting connection itself the customer care people make me cry what if i get problems after getting the connection?

O pathetic company. Just some other money minded lazy and arrogant attitude employees

I have porting request for my number [protected] as previous telecom vendor released my number last friday on 22:00. I have submitted all the documents in airtel store as per representative said sim will work after discontinue the service from previous telecom operator but as of now it is not working showing no service in my phone even i have tried to contact 121 care applatte delhi [protected]@ but didn't get any assistance from them. It affects me badly as lost number of call in my business, so kindly look into this matter on urgent basis.

Please confirm me when can i expect to back in smooth communication over my number?

I would be highly ggreatful to you i[censored] provide me the details of incoming and outgoing voice call records for my airtel prepaid numbers [protected], [protected]. On my email i'd ([protected]@gmail.com). Above said my numbers are used by my wife, i am suffering from major family problem. If you can give call records it will be helpful. Helpful. I need voice record and incoming and outgoing calls data past 2 years. Thanking you

On 21st of march our airtel enterprise connection [protected] stopped working and we filed complaint with airtel the sr # is 74923482

Till date (8th may 2017) nobody from airtel has bothered to call us or to fix this problem.

This is our office internet and as a result all work in our office has come to a total standstill since 21st march 2017. We are facing massive loss of business.

Whevever we call airtel 121 they say complaint was closed as engineer called you but you did not pick up the phone. I am an airtel postpaid customer and have not recieved any call from airtel engineer. I have asked to them to provide me proof of call. They either disconnect or put call on hold some people like mr farhan of airtel 121 whom i called on 8th may 2017 at 3pm said we don't have time to deal with such problems used abusive language and disconnected the phone.

The airtel enterprise team on email only sends template reply that this is your sr number and it will be resolved by this date and give new complaint numbers every 3-4 days.

I want airtel to compensate me for loss of business since 21st march and for the same i have sent airtel a debit note to which the enterprise team has not given a direct reply since 24th april 2017.
If airtel is interested in fixing their device/network please do so.

Dear airtel team we 5 friends are from madhya pradesh. Yesterday on 7th may we came to uttar pradesh at banaras city. The complain is that we all can't connect to each other numbers. We all are using airtel sim. We are getting call from anyone but we are not getting connected to each other. We are facing this problem from last 2 days. We can't communicate in any emergency. Provide us any solution otherwise we all will port our number to any other telecom operator. Literally so frustrating services.

I have re charged for rs.160/- for my airtel dth tv plan w. E. F.[protected] with plan change request, but it was not done so far. It is requested to change my monthly plan of airtel dth for rs.160/- per month immediately. Customer id : [protected]-001
Registered mobile no.[protected], customer name l. Velmurugan, b/44-b thiru vi ka st, block 25, neyveli.

Hi all

This email is with regard to complaint no[protected] raised for my broadband connection no – [protected]

I have raised the complaint on – 2.05.2017 for broadband not working and your customer people raised a compliant (Ref no – 81928916.) they informed us a time line of 24 hours for solving the issue.

From then till today i have been reaching the customer care for not resolving this issue. The standard question i hear from them is “have the airtel technician called me “. Neither the airtel technician has called me nor the issue has been resolved. Every day i call the customer care they tell me issue will be solved next day morning but nothing happens.

Today is 5th of may and they have not done nothing about it. This is not the first time we are facing this issue. Any time we call for issue it will not be solved less than a week.

Despite my constant efforts nothing has been resolved.

I tried reporting to escalation matrix nodal and appelleta

Every time the update was network team will visit my place and resolve but the reality is no one even contacted me over phone. Please either resolve the problem else accept that the issue is there and take time and as customer we will look for available options.

Thanks and regards
Ramya r menon
Ph - [protected]
Land[protected]

Hi guys,
My name is karthik, I have requested for a port from idea to airtel, nearly 7 days till now no address verfication is done or sim is not activated. I have to customer care nearly 100 times, manger name is DIVYA they have no responsible about the querys of customer and they make fun of customer querys they laugh at customers problem. I have fed by calling. ##### customer support they asked me reach to thier place for vefication if I need to go for address verifycation. I don't understood why they use to speak this #####. They use to say it will activate by today, tomorrow or in one hour 2 hours. I was surprised to hear that they will be in meeting of their whole working hours. Since from 2 days they are meeting.
I Thought airtel has GOOD SUPPORT, by seeing the issues I was shoked about seeing that customer satisfcation is 27% .

Please check my issue as soon possible. I hope THE BEST from your side. And please look into the customer support they have no idea what they are for. I think they will show no respect to customers I have whole calls recording about their ##### converstion and they use to laugh when we are trying to ask their help my number is [protected]

Since there was no resolution, I am repeating my complaint in this forum.

Using AIRTELapp I recharged IR pack for voice and data for Rs998, tr id[protected] on 8.1.17. The money was promptly debited, but this was not appearing in transaction history or in my account through your app. The pack was not effective. I was travelling overseas and was in great trouble. I made a complaint, ref PR[protected] on 10.1.17 but it was closed by you arbitrarily without resolving.
I am now back in India and have no use of the IR pack. I request you to refund the money asap. Immediate action required

Dear sir,

I'm sushan mj, i'm existing prepaid customer of airtel my phone number is [protected].

On 2nd may 2017 i visited your airtel office which located opp. Infosis kottara, mangalore 575006. There i given request for port my number from prepaid to post paid. And i have done registration process thru thumb (I. E adhar card) and also submitted the all the necessary documents to your airtel office and they have given me new sim saying that it will get activated within 24 hours.

When i called on 05th may 2017 to your office number[protected] they confirmed that my registration is soft blocked by your system, they also said that they will rectify the problem and solve it and they confirm me that my postpaid sim will get activated by today.

But when i called same number today morning a guy said he is attending customer and he will call me back in 5 minutes. Again i called more then 15 times to same number no one is attending my phone call.

Today 08.05.2017 i called your office and no given me response. When i asked they said there are busy with attending customer.
Now i went your office and enquirer the status they said they dont know how to check the status. I asked them to call manager he said to cancel the request and ask me to return the sim.

I request you to kindly look into matter and solve it.

This kind of service will effect me very badly, because of port from prepaid to postpaid i have not yet updated my data pack and any other packs.

Please take immediate action.

Regards,
Sushan mj
[protected]