Airtel Complaints & Reviews

Airtel has send me a sms on 4G sets offering unlimited calls and 1.25 GB internet for Rs 498 on 05 May 2016. Accordingly I recharged mobile with the same amount now the company representatives asking that no same offer was given.

company send me above msg on 05 May 2016 at 10.04 am and again at 12.09 pm (snapshot attached) and accordingly I recharged on 05 May 2016 at 11.32 am. After that I also talked with Airtel customer care care Mrs Neha kumari on 05 May 2016 at 12.18 pm who confirmed my recharge benefits with the validity 14 Jul 2017. But today on 06 May 2017 company refusing all the benefits and saying there was no offer, also not showing my recharge on My Airtel App. I also mailed to Nodalofficer.[protected]@airtel.com but they also did not responding. I enclosing all snapshots and I also have conversation of Neha Kumari who assured me the benefits. Kindly resolve the matter. Mobile No [protected]

Dear Airtel DTH Team

I am still unhappy with your service team, your engineer came to house 8:30 pm and checked all the things Set Top Box, Connection, DISH atleast 1 hour but he unable to resolve my issue.

And Finally He suggest me that I have to change my box from SD to HD with payment of 500/-, unsatisfied answer by him.

I just bought 3 month ago and he said for change the box, then what is utilization of this box, I think service team cheated me very well with new excuses.

Please send some other expert engineer or bring it back all, I will connect new connection, and I dont need refund.

I have to watch IPL properly not with Airtel excuses.

Regards

Diwakar Dubey

[protected]

Dear sir/mam
Plz send my postpaid mobile bill. The mobile no is [protected] my email id is [protected]@gmail.com

We had a broadband connection in the name of my husband & since we had to vacate our premises in noida & shift to lucknow, hence we submitted a query with airtel to disconnect the connection in last week of april before vacating, same was attended & the connection was disconnected. But after a couple of days around 2nd may, my husband received a call from one of the airtel executive telling about some plan wherein some some good amount of data is available at some reduced prices. That executive constantly nagged & kept on forcing to apply for this plan even when he was clearly told that we had already disconnected the connection since we are shifting to lucknow, ironically even i received a similar call on the same day & had a tough time explaining the executive that i ma not interested since i had shifted but the executive kept on forcing & lastly i had to scold him & kept the phone.

But inspite of all this my husband received a call yesterday that some people from airtel had come to install some device at our old residence & when my husband told that he had vacated the house & called up airtel, these people replied that they had processed our request for new connection at old address whereas we had not given any such consent & even refused to lodge any complaint against this.
This is highly unacceptable that such a company with such a huge repute resorts to such inconvenience to their premium customers, both my husband & me use airtel & we have been loyal customers of air tel.
Such kind of forceful marketing is strictly against consumer ethics.
Relation ship no -[protected]

I many time tell your customer caretower problem enquiry but day by day my area very week coverage.very unsatisfied Airtel network.please immediately action.many customers porting change the other network.plese improve your networks..

Dear Sir,

I Have taken my Airtel prepaid sim no [protected] in 2005, when i checked recently its on other person name.

Kindly help me how can i change the sim on my name and address
Address.No.06, Bazaar Nagar 1st Street, Avadi Chennai.54

Regards,
Karuppiyah
[protected]

Amount deducted from bank account, whereas balance not credited to airtel account of Rs148. Txn ID is[protected]

Hi,

I am currently using airtel prepaid numbers from last 10-12 years and since last 6 months i am facing no network issue. I had raised the complaint for the same about 6 months ago to airtel (Applette as well as nodal) and airtel technician came and also checked that in my area there is network issue.

Post this 1st i was being told by applette team that the issue will be resolved in 2 months and then said 1 more month and then said untill end of april but still i am facing the same issue. Two days ago i sent email regarding the same to their applette team and now they are saying that it will take more time (This time they can not even give me any timeframe).

Now, because of above issues, when i ask for mobile number portability to vodafone (Whose network is perfectly working fine in my area), on this regarding refund my prepaid balance, was being told it is not possible.

I dont want to port out rather airtel bad services forcing me to port out to some other provider and on top of that, they arent giving me my money back. I even tried with airtel so called "open network" in my area, it says excellent whereas at my home, it doesnt work at all (Its not frequent disconnection, its about no network at all).

Thanks,
Rahul gupta

I had requested for discontinuing my Airtel connection [protected] which had internet and call in the month of January 2017 due to my relocation. Cancellation department had offered discount and facility to relocate to the new address and check for feasibility at new address. This relocation and discount was offered from Airtel customer care while I had requested a discontinuation only. After that I had again placed a request on 3rd February 78451008 and had got an SMS that the cancellation will be processed in 7 days and any applicable refund shall be processed by 20/03/2017. Again I had connected to the customer care on 04/02/2017 to check the status and they had given a reference number 78515434.
Even after all this I am now getting requests for payments for bill done for the period after discontinuation also. I am ready to do payments till January or latest till 3rd February. When I had again contacted Airtel customer care they have informed that the discontinuation was done on 28th March 2017.
I have been paying Airtel for past more than 2 years regularly, but this unwanted billing of two months is something that I am not ready to pay as I have not even consumed the services which can be checked from your data records also.
Request for retention was from Airtel end and not from my end as I was looking forward for discontinuation.

I would like to get this sorted out and am ready to pay till 3rd Feb 2017.

To,
Airtel service team

Hi this is Amit Bansal having prepaid connection no-[protected]. I lost my mobile yesterday i.e[protected] therefore i want to request the airtel team to kindly block the sim card and to issue a duplicate sim card at the earliest.

thanking you,

Amit Bansal

The services UNLIMITEDVIDS(125 rupees) AND SPUULMOVIES(60 rupees) got activated automatically and amount got deducted from my prepaid account. Kindly look and solve the issue as soon as possible. Credit the amount back to my prepaid account.

The network is extremely poor. Hardy 1/ 2 tower bars... Sometime the sim gets automatically into no service and instruction say only emergency call.. Data services are available only in certain places in the area where network is available.. I have purchased a 4g sim.. But there services is not anything like 4g. Airtel ranks to be the fastest network in india which is still remains a mistry to me.. I use a jeo sim too sadly they provide better service. (Also to be noted 'free service')... Kindly take some action immediately and make the necessary improvements... My expectations from airtel is very genuine.. This sort of disappointment is displeasing..

Dear sir,

I have an airtel no. [protected] which i've been using since 2015 everytime i visit india. I last used the no.in november 2016 as i'm abroad now. I also recharged recently to keep the sim active. But still it got deactivated. This number is very important to me, so please reactivate this.

I tried inserting the sim recently and found that it is not working. I'm sure there is more than 150 rs in it and validity was till 2018. Pls check and activate my sim card.

D. Kanagaraj

I recharged on my prepaid no with 399 and got a confirmation o[censored]nlimited local and std calls for 56 days which i m having access to but i also got confirmation of 1GB 3G/4G data per day for 70 days but i got only for 2-3 days and then all my balanced got consumed. Now i dont have data balance even after recharge and i lost balance of Rs 188. Iwant my balance back as well as provide me with data balance

I've done a recharge of 75rs for my prepaid mobile Num:[protected] on 4rt may, 2017 and reacharge of 5rs on 5th may, 2017 through MY AIRTEL APP.I got the transaction as unsuccessful but money has been deducted from my acct.so please check it and refund my money

I have ported my idea postpaid to airtel postpaid. It's a national mnp.
All the services are active expect imsg and facetime which are not getting active.
I am sure i will be charged rs 5 / sms as well as i have tried multiple times to activate the service.
This is just too irritating, waste of time and harrassment for a newly onboarded customer.
[protected]

Dear concern,
My name is md saddam hossain akbory, bangladeshi nation, passport number: ba0724221, present address - hotel gobal place, road no-06, maipalpur, new delhi, india. Permanent address - kalu miyan chowdhury bari, ward no-02, hulain, patiya, chittagong, bangladesh have purchased a airtel sim no[protected]u, mobile no:[protected], imsi no: [protected], packed on:18-apr-2017 form local retail shop (Mr. Jeetander mobile: [protected]) on today (05/05/2017) 10:00am with this believe that airtel is a best mobile company for india. Moreover in our country, airtel creates an image for their support and service. But know i lost this faith due to your service. I am surprised that your retailer break the commitment, he takes all my documents (Passport copy, visa copy) 2 times for the sim activation. I signed in the form but it’s really mean to say you that i don’t know what is the problem. I paid 350 rupes for that.

I contacted with the retailer 2 (Two) time, but he didn’t support me in this issue. He said it is problem of your side. I have no phone line or mobile that i call your good office. I am sorry to inform you that due to your support lacking, i still not communicate with my mom, wife and son. I am really shocked.
I believe your good office take the issue seriously and provide batter service to foreigner. It is a reputation of company. I feel myself helpless. I write to you with this believe that “atithi devo bhava”.

Thanking you.
Md saddam hossain akbory

Not connecting to 59059 for verification what next...
I am out of station Nd no connection
Altert no [protected]
Please resolve the issue ASAP
Please check the problem and have sent please reply to the email
Also, am waiting Nd still trying I need to travel tomorrow and airtel network still not updated please resolve this

I need to talk to customer care service
I need to clarify my doubts regarding my plan. I have received a message from Airtel to my number: [protected]
And The message is.,
Data usage alert: 100MB is remaining in your account. Post quota, charges apply at 50p/MB. For data packs, dial *121*11#.

I need to know what is that post quota.
For my daily data usage.,
As per your message.. Will I be charged later?
Why can't I directly talk to your Airtel executive.

Still my complaint given on April 19th is pending. That was sent to airtelpresence mail I'd on 3rd April. Still how many days r months u want to resolve my complaint.