Airtel Complaints & Reviews

service request number is CBNRD[protected] airtel appellate kerala, i have got a response from airtel appellate kerala stating that my data has been credited, it has been credited as 4g only, and that is my complaint, i have seen 3g/ 4g but not able to use data in 3g. my phone does not support 4g, so what is the use of data then

I had faced an issue with rupees 98 data stv in my airtel gsm number 889XXXX270.
As a result i contacted customer care appellate etc
Finally i got a response that i will the amount used for stv credited into my main account.
I have done 98 recharge 3 times .so i have to get 98×3= 294 rupees.u got only 200 rupees credited and in my last mail received from airtel appellate it was written to contact appellate for remaining 94 rupees.

Please note

One thing i would like to mention is that this was not a problem on my part. In the airtel recharge portal it was clearly mentioned while doing rs 98 recharge i will get 1 gb 3g/4g data . But i got data as 4g only .which unfortunately i was not able to use because my phone does not support 4g.

After that for the past 3 days i had repeatedly contacted airtel customer care and appellate with complaint. Each time someone new will be responding i will have to explain him every thing next time someone other will be calling me and i have to again explain every thing .

One guy from customer care told me that you currently have another 3g pack thats why you are not getting this .ok i accepted i exhausted/depleted my 3g pack which had 520 mb left for 1 month i had a balance of 35. In this process 520MB 3g and 35 talk time . Good

After that since data usage was necessary for me i recharged again for 253, after that i got a call from appellate that your 98 data has been converted into 3g . What should i say .i recharged for 253 pack and you were saying you converted my 98 pack into 3g. Very susprised to hear that


I would like to say this is not my problem your recharge portal is showing 1gb 3g/4g for 98 recharge . But users in kerala will get only 4g.
I think i know better than your customer care authorites . Airtel does not have 3g spectrum in kerala they are using idea 3g as intra circle roaming so in kerala users wont get 3g . But still your recharge portal is showing 1gb 3g /4g for 98 stv

This was a error on your part and i have been contacting you for past 3 days.
3 days time i have lost + 520 mb 3g 1 mnth validity + 35 rupees. Still you are not refunding my 98 recharge amount. 98×3 = 294 rupees.(3 times i have done 98 recharge)

Actually i think you should provide me with 294 which i deserves in every aspect + 520 mb 3g and 35 rupees which i lost because of a wrong information by your customer care executive +any money you think which a esteemed customer deserves for his time spent ( 3 days for the error which is not in his part but the operators)

PLEASE DONT CALL ME AGAIN I AM REALLY TIRED WITH YOUR PATHETIC SERVICE . NOT AT ALL ACCEPTABLE. IF THE ERROR WAS ON MY PART I CAN UNDERSTAND BUT THE ERROR IS ON AIRTEL S PART AND YOU ARE STILL SAYING MANY REASONS TO PROVE YOU ARE RIGHT

service number CBNRD[protected] hot from airtel customer care

Hi Akanksha,

thanks for the quick response.i had sent the requested details to airtel.[protected]@airtel.com from [protected]@gmail.com. You can contact me through [protected].

[protected] accno
53134439 orderno
[protected]

hope you got everything necessary to solve my request.

Note : Just because the customer did not respond within 1 day does not mean the issue is resolved.

Regards
joannes

Hi Akanksha/Airtel,

Its more than 15 days since i provided you the details requested. Still i didn't hear anything from you.

So can i assume that airtel is trying to cheat on me or airtel has a bunch of lazy people or airtel is very poor in customer care or airtel does not have the guts to face the customer incase they have made some mistakes or airtel does not have the potential to be fair to the customers.

You want the customer to reply withing one day but you dont respond for 15 day. Thats really a strange attitude you have on your customers.

Regards
Joannes

Broadband Dsl :[protected]_dsl
Name: Jaipur Plaza

its 20 days and still nothing is done in the matter ... not interested in your connection either ... thanks a lot and keep up the amazing customer service

ssssssssssss

Hi,

The issue has been resolved.

Thank you for looking into this.

Regards,
Bharath