Airtel Complaints & Reviews

Hi, i sarvesh r dudhankar, using an airtel mobile number [protected], wanted to migrate from postpaid to prepaid, so i visited an airtel shop in santacruz west, opp vijay sales on sunday i. E 15th may 2016, gave all the required documents, photographs, paid all the due amount till date, got the new sim cards and was told it'll be done in 48 hours.

Today even after 1 week still my number is in postpaid (Not changed to prepaid) despite of me calling their complaint helpline 198 again and again.. All they say is "we have raised a new complaint, it will take more 48 hours"

Today again when i called their compaint helpline 198 again, that was the same thing told to me, i spoke to some 'floor supervisor'. I also told him if it won't happen by the end of day, i will write up a complaint against airtel, he just said "ok"

This is how pathetic service airtel provides!!!


All i wanted to do was to change a number type from postpaid to prepaid, but just for this it is taking airtel forever!!!

Airtel executives took Rs 2000 from me on 3 May 2016 for, since then I have been chasing them to setup the connection, they never turned up. Then I asked them to return my money as I couldn't wait more and got another connection, now I am chasing them to return my money. Every day their executives Mr. Ashish Dubey and Mr. Prakash Tiwari tell me it will be done next day and now they have stopped receiving my calls. I filed a complain with Airtel on 21 May 2016, they said the complaint will be resolved in 2 hours. No one reached out to me till now and the status of the complain now shows up as "closed" on their website. Reference number of complain is LB[protected].

I have recharge my airtel data card bearing no.[protected] on 20/05/2016 15:29hr with rs. 1095 which promise to get 3g/4g 5gb for day and 3g/4g 5gb for night (10gb together). Just after recharge was done i got the said data but used for about 1hr, it is found that there was no data plan in my no. I have complain to the customer care no.121 for more then 7times. They are not listening properly instead for sake of checking and transfering call they hang up my call. After many hard attempt they agreed that yes you didn't get data for day. But the next day they i got a message saying that the complaint was resolved. I was not aware as this was not on mobile but in data card, the following day i, e. 22/05/2016 i complian again, but they refused to agree that data was not available. It was availed and already exhausted which i didnt use in real. Yes i may used maximum of about 1gb. Now customer care representative are deaf, no one is listening to my complain. So i am seeking help from related authorities to resolve the issues.. It is not only about this case but this happen to many also and if we ignore now and then, they will run their bussiness in this way ignoring consumers complain and sucking customers wealth illegally...

What the is wrong with the service providers in mysore. Whom should we complain regarding the irresponsible behaviour of your service providers... Is this the way you serve your customers. I have complained about the problem 1 week back to the fellow airtel service provider.. He is not at all responding and not at all attending our calls... What should we do now... I need to send an urgent mail to us..Inspite of having wifi in my home.. I went to an internet shop to send my mail... I don't like this behevaiour on your service providers... Please get my problem solved as soon as possible...

Hello,
I have been complaining to airtel broadband service since 2 months regarding bad internet. Since a week, my modem has stopped working. I complained on 17th may and they assured me that everything will be resolved within 24 hours. After 96 hours, i called their nodal officer and he said i had 2 options, either to buy a modem outside (Which costs 1400 rs) for which they would refund 500 or that they would replace a modem within 48 hours. Who in their right mind would incur a loss of 1000 rs and take the first option?
Today after 6 days, a service engineer came and concluded modem is not working but does not have the authority to replace it. I called customer service regarding the same and he says they committed saying i would buy the modem and they would only refund 500 rs. Despite their first commitment being replacement of the modem within 24 hours.
Please sir, do the needful. I have been facing troubles since 2 months.

I have taken two post paid cug sim card [protected] and [protected] as the bill for both the sim is combining more then usage. So i disconnected [protected] and ported to idea network after paying the pending amount of then only it got ported and i was using the idea service for 3 to 4 months. My credit card got activated which was connected to postpaid connection with airtel for pre bill payments. After 4 months as i was using the idea service they have deducted the 397 rs from credit card. And now they are telling that it was pending so we detected. And for 4 month there was no intentimation about pending payment. And the same thing is happenined for [protected] bill was given 842. After discussion with executive it comes down to 560 rs. So please help me regarding this.

Order number: [protected]
Order date: 21st may 2016
S. No. Description status amount (Rs.186)
1 recharge of rs.186 for airtel mobile number [protected] success 186
Net payment received rs. 186
Payment mode:

186 is basically a 3g pack which contains 400 mb 3g data and 400mb (12am-6am)

Dc transaction no -[protected]

Plz refund payment sir... My right airtel no [protected]

Thanks in advance

Provide statement for my account from beginning of my account 2nd august 2011 till now to prove there is no discrepancy.

Case history:

249 rs was debited from my account without my consent on 9th april, when i complained airtel dth executive, same was credited back to my account however to my shock 249 was again debited on 21 april, i am moving to consumer court to file legal case on airtel dth for consumer mental and financial harassment:

Tt: sarvesh verma - escalation supervisor & agent ashish bisht on phone who were unsure whats going on with my account and were changing statements as per my questionnaire. I will issue legal notice to these names as well on mental harassment.


21/04/2016 rs.249.00 payment negative balance payments n/a
10/04/2016 rs.249.00 normal nrc top up upfront nrc - reversal n/a
09/04/2016 rs.249.00 normal nrc imusicspace 12m jun-15 nrc n/a


_-vibhor jund
[protected]

Dear sir,
I have paid an advance rental for my airtel broadband connection for 6 months as per the plan committed to me. After receiving the payment they have changed the plan to a lower plan. On raising a complain for frequent disconnection i was informed about the plan change also. On asking the refund of the advance rental they have denied saying its an one time payment which was never shared with any body from airtel.
Its a kind of fraud airtel has started doing with there customers.

My land line no is [protected] and my broadband is not working from last 4days and contact customer care more than 65 times but not giving any proper answer and the air tel officers also not giving any proper answer and even though they are not giving higher authority no also and I have this problem from last month in 2 are 3 days the broadband is not work

Namaste, this is regards with the new airtel connection activation for mobile no [protected], Bangalore.
This is very surprise and not expected that i will not get response even after seven days after verification of new connection????? Please note that verification has done successfully and whenever i have checked with my details with sim distributor then he told that your verification has been successful,
Request you please take this seriously and take action at earliest, Either start this new connections or confirm that you can’t do it, then i will go to any other service provider.
Regards, harshad [protected]

1 month back, two of my friends who are staying in my area have bought new Airtel broadband connection of 1099Rs plan @16Mbps and I am using the same plan for the past four months but with just 8Mbps. So, I have called Airtel customer care today to ask them why I was not intimated earlier about this speed upgrade from 8Mbps to 16Mbps since my area is feasible for it. Customer care person said it's not possible and after a long conversation, he has transferred the call to retention team. Retention team person said that 'If yu want, yu have to call us man, we will not intimate you', he was so rude in his speech.and I haven't seen a such a worst customer service like this. Also, he said there are so many customers who are paying 1099Rs for 2Mbps speed. OHhhh MY GOD, how dare he openly agreed that he is cheating the customers.Is this the right way to talk? So, it's totally cheating and you making customers fool. Finally, the retention team person told me to look for some other better service provider and started talking about the connection closing procedures. I am really fed up and I am mentally got stressed.

Dear service team,

Hi, this is Mr.P.K.Kunhikannan from Kolkata having airtel prepaid connection no. 0091-[protected]. I lost my mobile yesterday night, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure

Regards,
P.K.KUNHIKANNAN

It has been two months of due date of my airtel bill. My bill generally forms on 7th of the month. On 8th may I checked my unbilled amount to be Rs550(excluding monthly rental which is of 299). This means my bill should be around Rs850-900 but what I got in my bill is around Rs1400. I am unable to pay this amount and I didn't got any help from airtel executive also.
Kindly get to my problem and provide me with suitable option to pay my bill.

Sir i was using 12.5 3G data pack for ₹1250 from past 3years it was legacy plan.. 4 moth back without my concern they changed data pack plan, now they are providing me 8gb 3g data pack for₹ 1250.
One of airtel client name called syed [protected] who called me and told i[censored] pay the bill i will provide you the previous pack. But now he is not answering my call.. Please give me justice

Hi, i recharged 299.00 rs in my airetl account [protected] on 2nd may 2016
My transaction id is 673001 and 673608 two time i tried recharged 299.00 rs
By airtel app but payment deducted 299.00 rs is citi bank account on 1st may 2016 on 12:17 am.. After that i recharged my account by airtel app on 7:14 am by my hdfc credit card transaction id is[protected] that was succesfull that time...
After that i called customer care several time but there is some refernce no is there that is conrc[protected], conrc[protected] are there and some c care executive is srinu and rakesh mishra is assist me but there is no refund back in my account after 20 days and they insure me it will be refund within 3-10 working day...
Please help to refund my amount as soon as possible.

Thanks
Sumit kumar

I am suddenly receiving these messages on my idea sim.
I never requested for any other sim or any airtel service.
It seems somebody got himself a sim on my name.
I want to resolve this issue so that no body could use a sim on my ID for illegal activities.

Following are the messages received from Airtel.

1st message from AK-AIRFTA

airtel mobile [protected] is now activated. Pls call [protected] from your alternate mobile number for verfication and service activation.


2nd Message from AD-AIRRTV

Thank you for your interest in Airtel! We received your request for activation of mobile no. [protected]. The same will be activated within 24 hrs.


3rd message for AD-AIRRTV

Dear customer verification with your local reference for your Airtel Mobile [protected] has been completed successfully. We will keep you updated on the progress.

I had registered a complaint about range issues in my area to airtel customer care centre. When i try to make a call the call gets disconnected continuously. There are two airtel connections in my house. Both face the same issue. I called up customer care three times in last two months. First time they told me that they'll get back to me within 2 days but no response came from their side. I called two more times and still no response.They never even bothered to follow up on my complaint. I would like to regretfully inform that i am forced to change both my connections because of the horrible service provided by airtel.

I am naveen kumar ([protected]@gmail.com)

I have applied for a new airtel broadband connection on 13/05/2016 for the address #3/194, 3rd cross street, kumaran kudil annex, thoraipakkam, chennai -97.
I made a payment of 1000 and gave my id proof and pictures to the airtel broadband executive person. (Name: basha, contact: [protected])
After which i have received no calls regarding my connection, when i tried to reach out to the person who collected my details is not picking up the calls for more than a week. I am stranded with no clue to whom to contact and get my new connection. I wonder how these executives is so irresponsible to even respond to calls.
My ack slip serial no : tnpc757016

I request any airtel concerned team to help me in getting the connection.
Thanks in advance.

Sir,
My name is sunil kumar from jamshedpur. I was purchase airtel sim card approximately ten to twelve year ago but that time i was no address prof so i taken second person address prof and i take sim card.
Now that sim card is not read in any mobile so please request you allow duplicate sim card and replace [protected] this no.
O i request you quaky proceed.