Airtel Complaints & Reviews

Im a airtel postpaid customer due to some genuine problem was not able to pay bill i requested her will pay on monday the girl named as rakhi called from [protected] she started a abusive language it's shame a employee of reputed company talk in abusive language with the customer
Pls request you to take action against it
Regards
Rakesh gaikwad
[protected]

I want my airtel broadband connection to be disconnected asap. I have both mailed them and called them. I didn't get any reply for the mail i sent. When i called them they said they cannot disconnect my connection. I am the consumer and so i decide whether i want it or not. And i want it disconnected because i am moving to a new place and i don't need it anymore. All my payments are cleared.


Name - sankha maitra

Fixedline number[protected]

Dsl no[protected]_dsl


I want it disconnected immediately. Thanks

My Service has not seen 4G speeds for months. Ever since Airtel has had 3G access, there has been no 4G service at my home. I have been charged 4G rates constantly for months even though the service is not provided. All the complaints I raise with Airtel get closed with lies saying that the service has been confirmed. This is done without any engineer visit or resolution. They simply lie through their open issues and mark them closed. This has been happening constantly for over 4 months. Airtel is not adhering to their service and lie through their open complaints and find a way to close them. The most recent complaint id is - SR69826707. They have closed this saying 24Mbps was recorded when even 2Mbps could not be recorded. This is day light robbery. How do I take this forward? I need to sue Airtel.

Am facing issue of call being dropped very frequently and zero internet connectivity since last 2-3 weeks. Have complained to airtel on 13th June 2016 ref no. 69815797 regarding mobile & internet services not working at my office location in Mohan Estate, Delhi. Service engineer visited site but gave no positive response on complaint. Complaint still not resolved as on date. Called airtel consumer care again today they ensured that the complaint will be closed within 24 hours. Later I received call from airtel by Mr. Naresh Kumar who confirmed that there is an issue in network in this location but anyhow call status needs to be changed to resolved as they do not know the definite time for resolving network issue at this location. This may be because airtel claims that it resolves the issues within time-frame of 4 days and hence they are in hurry to close it without any resolution. He also asked me to visit airtel store and get the complaint registered there again. Am very surprised to see this type of reevrt by Airtel. Had a very bad experience. Issue still remains unsolved and I don't know whom to approach as am facing a lot of difficulty in personal & official communication due to worst network.

Ashish Chauhan

I have been using an Airtel number [protected] for all my communication for over 10 years. Every contacts including registered mobile number (banks for OTPs, life insurance, home loans, hospitals, bills including credit card bills etc etc.), apart from my contacts have been registered with this number.
I had to go outside india for a short period during which time I didnt use my mobile to make outgoing calls or sms.
Airtel asked me to maintain sufficient balance of Rs 20 so that the service is not disrupted(I have email proof and sms proof from the Airtel mentioning about this policy and can produce on request).
On 7th May they teminated the service claiming insufficient balance. But on 6th of May I did a recharge of Rs 310/- using my credit card(statement of which Bharati Airtel has accepted).
I had sent several emails to Airtel regarding this, but they say once terminated the number cannot be restored.
Sir I have had to bear a lot of problems financially e.g. not able to use my credit card for online payment(since cannot get One Time Password which is sent to the registered mobile number). Due to the same reason I have not been able to pay my bills and have caused me huge lot of financial and personal problems since now I have to come on urgent basis back to the country to update my contacts.
Inspite of requesting them through several emails, all that send me(everytime) is the standard reply that the service cannot be restored.
Sir, I either want the number to be restored or they pay compensation for all the loses I have had to bear due to the service being terminated.
Kindly help me get justice.

Dear air tel

Iam execs-sting customer airtel

I book new connection broad band to u r airtel rep mr. Suresh
(Ph : [protected])
At may 30. He promise next day i get connection. (In front of my house only
Airtel line is available he said)

He collect money 1000 rs.
He give one ref : tnpc 777191

Still day i not got any connection
I make call so many time he not pick up my call - no response.
Kindly take care this issue


Nobody could not not take care

We have around 10 mobile connections from airtel for our office staff and around six 4g broadband dongles. Most of the mobile connections are under airtel corporate group. When we use these in our office at morivali midc, ambernath w, thane district we experience the following:

Mobile connections (Even if network indicator shows full strength)
1. Unable to pick up incoming calls
2. Call drops mid conversation
3. Call goes blank for 3-10 seconds frequently between calls
4. Only edge 'e' internet connection available which disconnects whenever we pickup a call.

With mobile connections we have been facing internet issues from quite some time and several complaints were registered from my personal airtel number (98xxxxx582) on aitel customer helpline but there was no resolution on this.

Now since 3-4 days, we are facing problems even with the calls. There is either a call drop or call goes blank during each call. We are sometimes even unable to pickup incoming calls. We are facing this problem on all airtel numbers.

We registered our complaint on "[protected]@in. Airtel.com" and followed up a couple of times but without a solution.

Airtel has numbers registered under corporate group but how do they expect us to conduct business if we are unable to make a single call without call drop.

I hope airtel looks into this and resolves this issue asap.

Ps: screenshot of my mobile showing full network and 'e' internet connectivity.

Hi Team,

this is to inform you that i use a Airtel prepaid connection ([protected]) on that number i activate a caller tune on 15 June with a song charges which was deducted that time overall 90 rs. included with 90 days subscription of caller tune and a song.

after that on 18th June i change my caller tune again my subscription charge was renewed 20 rs. for 20 days and last subscription was cancelled automatically why it was happened.

if i already paid subscription charge for a long time then why it was deducted again

so irritating.

Do Need full ASAP.

Regards,
Deepak Sharma

I was using 3G service from airtel.It is a postpaid connection.But I stopped using internet one month ago.Still this month I got a bill amount 5061.43.and It go automatically deducted from my airtel money.I want refund because I never use it.Otherwise I have to leave airtel.So I am writing this complaint in consumer complaint.Airtel customer care executive please contact me and give me the refund.My Mobile number [protected].

Dear sir/ madam,

This is to bring to your notice that on 7th june 2016 a recharge transaction of rs. 253 has been deducted from my icici account[protected] but due to some technical error there was failure in the process of recharge. I immediately received a message from 121 that my money will be credited in my account within 7 days. Sadly so far i have not received the same. Kindly look into the matter at the earliest.
The online recharge transaction id is 546745

Thanks & regards
Tulika saikia
Ph no. [protected]
Email: saikia. [protected]@gmail.com

Complaint on airtel prepaid mobile number all calls list (Dialed, incoming, outgoing)
Dear airtel customer care executive
I am using airtel prepaid number ([protected]) since from last 4months and i need airtel prepaid mobile number all calls list (Dialed, incoming, outgoing)

Kindly get the information about the airtel prepaid mobile number (+91-[protected]) incoming, outgoing calls list information
Please make sure that send me the calls list as soon as possible and i am waiting for your reply...

Hi,

In the morning while i was sleeping, i got a message from airtel that rs35 has been deducted from main balance, for fashion bunny 7 days subscription. I panicked coz i didnt subscribe as i was sleeping nd my phone was on table. I immediately tried to cancel it. I am not a sleep walker and definitely there's no one around. Please unsubscribe and refund my money because i didnt subscribe to fashion bunny; never heard of this subscription before.

I tried calling 198 customer complaint but the customer care executive (Amulya ku sahoo) was very rude. He didnt help me in getting my refund.Initially he told it was done by accidentally by isp provider.

This is regarding the Airtel Account No. [protected], which i received when
i applied for a new connection on 02/06/2016 after getting confirmation of the
connection feasibility by the sales executive and airtel relationship centre.
Therefore, this sales guy from Airtel Relationship Centre visited me and
collected the documents and the cheque (Cheque No. 41671, SBI) for Rs. 5900
including the 6 months connection charges. He committed that the connection
will be done at my residence Anandnagar cross
road, ahmedabad - 380015 by Saturday, 4th June 2016. However, on 4th i was
informed that the connection is not feasible at my residence due to some issues
evn though i was told earlier that the connection is feasible at my place.
However, i asked for the refund of the charges i paid earlier. They told it
will be refunded within 2-3 days. Later upon calling customer care, i was told
to apply for refund online on "airtelonlinerefund.com", which i did on
11/06/2016 after waiting for a week regarding the refund. The reference no. for
online refund application is "AOR0c4e96". It was written that the refund would
be processed within 2 days and still it isn't. The customer care complaint No.
is "68936040" and "68981868". I have not heard from airtel or the sales person "Mukesh" who is
not even picking up my calls since then and i have no idea whatsoever about the
refund.

I have been keeping patience on the same but if airtel is not going to do
anything about it and leaves the customer without even an acknowledgement and
not refunding the payment, Unfortunately, i will be forced to take other
actions.

Please acknowledge and refund the amount at the earliest.

I have already contacted Airtel Regarding this through mail & calls many times.

Dear Sir,

I had done auto renewal pack of Rs 33 STD min for mobile no [protected] which cost me 35 paisa per minute on 5th april 2016 was using services till 2nd may 2016 with charges 35 p per minute but on 3rd of May 2016 my balance account was debited wrongly with higher amout i.e 2 paisa per second rather then 35p/min with should be the charges i complained immediately to airtel customer care on 3rd may 2016 and talk to customer care executive who assure me that amount would be credited back in 4hrs after realising the mistake .But to my shock no amount was credited back to my account and felt cheated and understood big company like airtel usually try to make fool of customer and charge /cut unnecessary amount .
I had again complaint to airtel with ticket no PR[protected] and request was closed without reading the complain and talking to customer what i expected of airtel.
I then followed again wrote mail to [protected]@in.airtel.com on 17/05/2016 from my mail id [protected]@gmail.com and explained my issue on mail then again no response was given from the side of airtel .
I followed the procedure to complain to airtel writing a mail to nodal officer gujarat and to appellate authority.
I have called many times to airtel and wasted my lot of money time and energy and have become frustrated with the services provide to me by airtel
regarding my issue.
Even after writing so many times last of which on 10/06/2016 explaining on phone so many times no response have received from airtel side.
I am fed up with their services would want adqueate refund of my money.

Please help on the issue.

I requested for refund of installation of new broadband fees of rs 1000 which I paid online still now no response.begged them to handover my 1000 still no refund. I wasted 100rs by calling airtel customer care daily but they are not responding. I nearly very depressed and nearly started thinking of suicide because of airtel. I request everyone to not go to airtel broadband.
my account number-[protected]
my mobile no- [protected]

I requested in one of airtel office at porur to activate international basic roaming plan (Rs.149) for mobile no.[protected] on 21.5.16 and they confirmed me as it was activated. I left from india at 12.30pm on 22.6.16 to spain. After reached spain at 12.30 am on 23.6.16, received msg from airtel as bill amount rs, 3897 for data usage. I was shared the same with family and told them to communicate customer care. They communicated with customer care and heard from customer care as that mobile no. Was activated on 23.5.16. The timing which is showing in bill as used data, is not correct. Since i was at time in flight.
After reached india, the same issue i was again highlighted to customer care and particular airtel office on 13.06.16. Zero output and no response from customer care. Again i spoke with customer today also, they are simply said as complaint is not yet raised on the same. Is it acceptable???.

Please help on the issue and same problem / issue don't repeat to other customer.

I have got a phone call fron airtel phone banking services that if I can port postpaid my munber I will get added advantage of 1gb data per month and good talk time. After porting the plan i got from airetel was completely different and customer care responded that the its not possible to give that at all. They intern responded that they dint have proper direct connection to phone bankers.

I recharged my airtel number ([protected]) on 5th june, 2016 from the airtel app. I registered the complaint three times (Reference no. Conrc[protected], this is the third ref. No.). Today i received a message from airtel that we tried reaching you and your issue is resolved. My issue is still not resolved (Refund of rs. 194). I am attaching the file with the email conversation.

This is the 2nd time i have complaint regarding bad services of Airtel. But after 2 days i have received a massage shows that we have already checked signals in your area add found that good. No one contact me in my area (Dwarka-Sec 4) regarding that signals, i will show them signal is good but if i making calls to anyone call drops are there and voice disturbances are there. Automatically calls cuts. If i want to call any person 5 minutes taking then i have to make calls 3 or 5 times only to complete my talk. But no one taking it seriously.
Vipin Sharma
[protected]

I got sms for std pack of rs 14 and benefit was 30paise per minute for 30 days. But when i did the recharge on 14th june 2016 i go the benefit of 40 paise per minute and that only for 8 days. Airtel is doing 420 and cheating their customer by sending fake sms. Please let me know how this matter will be solved. Can i file a pil complaint in karnataka high court as i assume that i am not alone but thousand of consumer is facing this issue and by doing wrong way airtel is growing its business. And my mobile number is [protected]