Airtel Complaints & Reviews

I had recharged two times 500rs each, the transaction was successful but recharge failed saying there is some technical problem.

It has been 18 days there is no refund and every time there is some new answer from the cc

Highly disappointing, the services are not supportive at all. Technical faults from the merchants end and the customer has to make n number of calls.

Hi,


Yesterday[protected] i was recharged mobile number [protected] by tariff plane 85 to deduct pulse rate on my mobile number but 85rs deduct two times in my account.


My mobile received recharge message two time 6:30 and 7:07. How it is possible same tariff plane activated same number same time or same day.


If it is possible then this vary beg problem in you software recharge. Airtel company not a small brad it very big brand if this type cheating problem face by customer this is not good new for you company or organization.


If same plane activated on same number same time or same day it will be ignore second time recharge or it will be recharge like 28*2 = 56 days.


Regards,


Bijendra singh

Specialist

Cenveo publisher services

An iso 9001:2008 & iso 27001:2005 certified company

Stellar it park, tower i, iiird floor

C 25, sector 62, noida, india 201 301

T. +91.120.461.3737 | t. 91.120.461.3700

M. +91.991.089.6981 | f. +1.425.977.1231

E. Bijendra. [protected]@cenveo.com

W. www.cenveopublisherservices.com

Issue is: converting this two numbers 98*4 and 90*4 from postpaid to prepaid request

I am very disappoint and feel very unsatisfied with all airtel customer services, level 1, level 2 and level 3 support and reply regrading this simple issue to convert postpaid to prepaid.
They don't care of the issue just provide the time frames to fix the issue and after that again some time... Same circle is going on.
They don't care if they lose one customer as they have large number of customers that why they are in demanding position.

For my issue level 3 has given 48 hours to complete and fix my issue, but they also failed.
This how your customer services department is working.
If they do not fix simple issue than what they are doing regrading major issue.


I have internet and home phone from airtel also feeling to remove this services also.
I will also post comment on all social website regrading this issue.

Very unsatisfied... Below the emails regarding reply from airtel support.

Thank you


*


On wed, may 18, 2016 at 2:40 pm, wrote:
Dear sir,


Greetings from airtel!


This is in reference to your email enquiring about the status of postpaid to prepaid migration of your airtel mobile numbers * and*.


I understand that delay in processing your request would have caused inconvenience.


As discussed over the phone on 9*4, i have forwarded your issue regarding migration issue to the respective department. Please be assured that, we will get back to you with an update within 48 hours.


Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.


Customer touch points:


Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.


Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.


Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.


Please visit our website www.airtel.in for a range of products and services.


Yours sincerely
Wajida begum j
Bharti airtel limited


— original message —
From: *@gmail.com
To: appellate. [protected]@in. Airtel.com
Cc:
Sent: 18/05/2016 02:14:26 pm
Subject:

Hi sir,

I have small issue converting my both phone numbers * and *
From postpaid to prepaid.

I have raised the request in middle of the april month but till now my request
Is not completed. I have went to local airtel stores provided all documents
Required and paid my advance bill also for both numbers.

I am calling to customer support number 121 everyday to know status of my
Request but they all are telling me wait for 24 hours but waited for one month
Now still process is not completed.
Reference numbers given by customer support:
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16 latest

I have emails to [protected]@in. Airtel.com also and provided my complete issue details
And they have given me references number as sr69350516 ad i got one or two
Reply about the status and no result same delay or 24 hours waiting.

At last i got information that from backend or technical support or migration
Department (Don't know exact department) are calling me and speak to me and
They are closing the ticket or reference number.
But sir, i never received any call regrading this issue. I am only
Pro-actively calling the support. Please look into this matter and i hope it
Will be fixed.

I request you to please check this issue and process my request.
I want to stay with airtel family.

Below are the emails which i sent and i got reply from your airtel team
Regarding my request which i am forwarding you.

Thank you
Best regards.


—
Dear sir,

Greetings from airtel!

This is in reference to your email enquiring about the status of postpaid to
Prepaid migration of your airtel mobile numbers * and *

I understand that delay in processing your request would have caused
Inconvenience.

As per our records, your request for migration is in process and the same will
Be completed at the earliest.

Once network is enabled call 59059 to finish verification and complete
Activation. Recharge your number and dial 123 for activation once number is
Activated in prepaid.

For further queries, please do email.


Best regards
Karthick
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may
Contact appellate authority with the sr number. Please click on
http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate
Authority details."


— original message —
From: *@gmail.com
To: [protected]@in. Airtel.com
Cc:
Sent: 16/05/2016 06:09:47 pm
Subject: re: [|bal|ref30847327|] postpaid to prepaid request

Hi sendhoori/ airtel,

As per your reference number is sr69350516 my both number should convert to
Prepaid as per your time given 17 pm 16/05/16 but till now my both
Numbers * and * are not converted. Pls reply and given me
Correct timing...
I need my numbers to coverted asap... Pls help...

Thank you.


On sunday, may 15, 2016, wrote:
Dear sir,

Greetings from airtel!

This is in reference to your email enquiring about the status of postpaid to
Prepaid migration of your airtel mobile numbers * and *

I understand that delay in processing your request would have caused
Inconvenience.

I have escalated your complaint and the reference number is sr69350516. Let me
Assure you that the same will be resolved 17 pm on 16/05/2016.

For further queries, please do email.


Best regards
Sendhoori
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may
Contact appellate authority with the sr number. Please click on
http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate
Authority details."


— original message —
From: *@gmail.com
To: [protected]@in. Airtel.com
Cc:
Sent: 15/05/2016 12:44:26 pm
Subject: postpaid to prepaid request

Hi airtel

My phone numbers to be covert to postpaid to prepaid as below:
—


I have issue with converting my phone numbers as above to postpaid to
Prepaid... I have submitted all the documents required to local airtel store
But it not converting first requst was given on 16th april 2016. I have called
Airtel customer support no 121 number of times but they are telling that it
Done by tommrow... It done by tommrow... But that tomorrow is not coming... I
Have cleared all the due balance including unbilled amount also for both
Numbers...
Reference numbers given by customer support:
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16

So please requesting you to process my request to covert my both numbers to
Prepaid as soon as possible..


Thank you
Best regards


—

I want to let you know a fraudulent activity by airtel employee. I received a call from airtel caller-payal ([protected]) to convert my existing number ([protected]) to airtel postpaid number. She offered me rs-199 plan which contains 600 calls + 400 sms; i agreed on it.
Next day an agent came to me and give me a new airtel sim and ask me for and id proof and rs-250. Again i got a call from airtel ([protected]) for confirmation, but now she told me another plan details as 270 local + 160 std minutes which was different from previous details that i refused.
Now i want my money back. So i request you to please do the needful.

In chennai near mugalivakkam, for the past two days (From may 18 - 2016), i am getting only cross connections in the airtel number, couldn't establish connection in either way both incoming or outgoing, (Where as other networks works good)
I was helpless during my emergency. (Whatsapp helped me)
Irresponsible customer care people asks us to bare it till july.
The same case happened in the month of april and took more than 15 days to get corrected.
Useless service...

Its been a month i have raised request for broadband connection with airtel and everytime an associate calls me stating feasibility check will be done and they will get back to me. It happened for almost 10 days and then one executive was sent to collect documents and money after confirming connection is available in my locality. I was informed to get connection in 4 days and later when i checked with airtel customer care, they said again they are checking for feasibility check. This went on and on and on and at last i was informed there is no feasibility in my area. This was told after 1 month after me chasing up with appalate team after fed up with customer care. Even appalate team are worst, whenever i drop a mail, they pick it up freshly without referring my previous history and just give me same answers. These people just frustrate customers without bothering about
Anything.

Now to check refund, they asked me to share bank details. I have shared it once and still following up with them. After dropping multiple mails, again they are asking me to share the bank details with same mail format as previously. Every day new executive and he will treat my request from scratch. So what the point in having a customer care and an highest point of escalation, which doesnt even track an history of a request

I need refund and if possible i would need a connection as i am really of need of it.

My request date: apr 17
Airtel account number: [protected]
Request no : [protected]

I have the copy of email chat in this complaint where associates have replied on mail thread by breaking mail chian and have been requesting for same information. I have just included one such incident, but there are many which happened over the last month for just this particular incident

I am having phone no. [protected] & other no [protected] for the last 10 years and now, not getting signals for the last three months. I am staying in iind floor at e-126, pandav nagar, patpar ganj, delhi-91.
I have lodged a complaint 10 days ago in this regard on number 198 and they assured that my problem will be shot out within four days. The complaint no is 69181977.
I am working with press times of india as a manger and this number is allotted under corporate scheme.
I am really fed up with my phone for the last three months. You are requested to solve my problem or change the portability of my phone.

My distributor no [protected] not give me balance lapu.
Ir mere month me 7-8 activation hote hai. But distributer kehta hai ki humare dwara ki hue frc 78 ke sim bhecho jo hume 60rs ke deta hai. Agar maine is bare mai kuch kha to unhone bola jha chahe complain kar do.
Mere jis area mai shop hai wha par net ki frc wale sim kam sell hote hai month me only 1-2 sim sell hote hai. Agar me unse 78 ki frc ke sim le leta hu to woh exire ho jate hai. Maine iski comlain apne tsm se ki jiska number hai [protected] jinhone mujhse kha ki agr aap humari frc ke sim ni bhechonge to hum aki lau me recharge nahi karenge aaki flexy band kar denge uske baad maie yeh baat ane area ke zsm mr laal mani ji mob no - [protected] se ki unhone bhi is aur ko action nahi liya sir me airtel ki flexy 7 year se chala raha hu fir bhi mere koi help nahi kar raha hai aur 1 month se mere flexy me koi balance nahi dal raha hai mere area ke sare coustomer ko isliye balance ki wajah se bahut dikkat ho rahi hai. Aap mere hel kar dijiye kyoki mere area ka jo distributer hai weh khatauli (Muzaffarnagar) ka hai aur uska jo office hai weh khatauli me na ho kar bhood village me hai jha par jane me hum sb retailer ko bahut dikkat hoti hai aap kripya karke humare area ka distributer change kara dijiye.

Mohd abid mob no - [protected]

My father V.Mohanasundaram has been using Airtel No. ([protected]) since last 10 years. This number has been linked to all my bank accounts and other important services. Recently this no. has been out of service without any prior notication. Initially I though that this may be due to SIM damage, since there no SMS of disconnection. Later, I went to Airtel centre in Perambur, Chennai to get a duplicate SIM. There, I was informed that this number is disconnected and sent for sale with new SIM. Now I cannot get this SIM again. I am deeply surprised by hearing this. I never expected Airtel to do such kind of poor service to its loyal customers. Now I had to go after each bank and other services to register a new number. All my friends and relatives are having this contact.

I expect some response from airtel representatives after seeing this complaint. If there is no positive response, I would not recommend Airtel service to my friends and relatives. I will also change my family numbers to other service providers.

Hi team

I have raised many a complaints with airtel customer care for this issue. They are just closing the problem ticket without any resolution. I stay on the 21st floor of one of the most porsche areas of indirapuram ghaziabad. Airtel boasts of network, that too 4g connectivity in the remotest corners of india but i dont get any signal at my 21st floor apartment irrespective of the fact whether i am inside or standing in the open lift lobby. My postpaid airtel number is [protected] and my mother is also facing the same problemwith her airtel connection [protected].

P. S. If i am not able to make or take calls then i will not pay a single paisa.

Without my knowledge my sim replacement was done at airtel outlet on 30th april, x persona approached one of the airtel outlet submitted my photo copy my id and took my sim on 30th april (Saturday) @ hyderabad and 1st may is sunday and i took new sim on 2nd may (Monday) @ vishakhapatnam after, meanwhile x person the sim misused and filled and filed ftr in police station.

I same regards i sent mail to nodal team on 15th may till now i did not received any response

Pls give some evidence who took the my sim, so that same it can submitted in court to defend my self

Moile number : [protected]

Dear sir,

I prabhakar reddy, converted from post paid airtel to prepaid airtel 12/05/2016 and my services disconnected on 13/05/2016 after 6.00 pm and
Reactivated on prepaid on 16/05/2016 but i am unable to recharge/call to any body and i contacted your branch where i submitted the application thamman enterprises/airtel office at road no 12, banjarahills, hyderabad, what they are saying is we have some technical problem, still now also not rectified the issue.

[protected] - i bought this airtel postpaid number in delhi and i have been using it for a couple of months until i got back to my hometown (Chennai). Please note that i did not give any nominee phone number while i signed up my form because i did not have any address in delhi but since i was working for hike ltd the provider told me that wouldn't be a problem so they gathered my id proofs (Which is in my chennai's address) and i got my sim activated and everything was fine until i got back to my hometown chennai. I started losing signal on my phone frequently and kept on complaining about it but airtel did not respond properly. And eventually my sim had gone to 'no service' mode. And i was busy launching my own firm so i thought if someone from airtel shows up at my doorstep then i can pay the bill. But after a month i started using my brother's phone number for the time being. And one day the contacts that i have called from my delhi sim ([protected]), they started getting calls and airtel support people (Neha) lied to them that i have gave their number as nominee and tried to reach me to my new number instead of showing at up my door step. I started receiving msgs from my contacts (Around 10 of them) through my facebook saying they received the same call saying i gave their numbers as nominee. Finally they even called my mother and got the temporary number (Not registered under my name). They got that number and reached me. I asked them who the hell gave them authorization to access my call logs and that's all. They couldn't not answer about it at all and ms. Neha confessed that she accessed my call logs and apologised for it. I asked her to transfer the call to her manager and that guy (Forgot his name) promised me that i don't have to pay any bills or no one from airtel would call me until he investigates this issue and get back to me within a day. And its been 1 month since he said that and i get calls everyday from their support team asking me to pay the bill. I explain each of those people everyday for an hour and everyone would say 'we'll get back to you' and then they'll disappear and next person would call. This kept on happening and i lost patience and i complained via twitter. And this genius mr. Shashanth ([protected]) called me and listened to the whole story again and i asked him for his name n phone number. And he said no one will call me until he investigates this issue and its been a week and again i started receiving calls from airtel then i tried to reach mr. Shashanth and that punk is ignoring my calls & i have been trying to reach him for the past 4 days. They invaded their customer's privacy by accessing my call logs and they can't even give a proper explanation but they have the gut to ask me to pay the bill and its my job to explain these everyday?

I'm pressing charges against this people if i receive one more call.

Poor service provided by airtel broadband Internet connection as I have an airtel broadband Internet connection which is not working from more than 48 hours as well as I have called at 121 atleast 20 times nobody has visited the complaint
Airtel has very poor service as the customer care 121 told that the engineer will visit in 24 hours still after 50 hours no engineer visit to attend the complaint they told that in 24 hours they have 8 hours of working so the complaint will be done in 24 hours ie 8*3 = 24 hours
That means after three working days
With so much poor service how could we become digital India
Very bad, poor, disgusting, time waisting, Service from airtel broadband please improve this
As I have been suffering from loss in my business and valuable time
My land line no is [protected]
Complaint reference number is 67863444

The airtel telecom company that claim to have the widest network through advertisement. They advertise showing that they have network in deserts and forest areas but the truth is they have the worse network and it does not have networks in villages and cities too. I have a airtel sim and its been a rough journey throughout with this sim.. Terrible network issues, poor customer service and not worthy for the money we spend.. I have already spend double the amount thats required to get a sim and still there's no response or resolution to the problem...

Dear Sir/Madam,

My Broad Band NUMBER [protected] Not working since Saturday.

I written mail many times but no use, every time assurance given; but no work.
Reference No 67803884.

This is not first time that this Issue happen.
I face such type of issues many time & airtel long time to resolve (nearly week).

Kindly look into this & do needful.
Thanks,

--I raised a request for shifting the connection on 25th apr 16
I got a mail as connection will be shifted in 5 working days(max)
--I followedup through registered mobile number and mails
No one called me but received mail on 4th may as "connection established successfully"
--I escalated the issue as "without providing the connection, why should i receive a mail like this on 5th may
--I want to get back my amount or provide the connection with todays date the connection start date as they tortured me a lot
--I sit ideally in my home on weekends (121 guys told me connection will be provided today)
--No one called me for shifting and i raised request for cancellation of the connection

I have all the proofs with me
Ref27223401
REF30572988|