Airtel Complaints & Reviews

This is a common issue with mobile recharge portals and even service provider websites. While your payment is being redirected over the payment gateway, the communication link between the recharge site (in your case, Airtel) and the bank snaps. Therefore, there is no proof of recharge, even though the amount is deducted from your bank account. I prefer to use Bill Bachao for topping up my card. I had faced a similar issue earlier, and I immediately contacted Bill Bachao's customer care team via email with all the relevant details, such as mobile number, operator name, recharge value, and Transaction ID. I was assured that the amount would be credited back to my account within 7 working days. This indeed happened. You can check your recharge status on the portal by keying in your transaction ID on the Contact Us page. Now you know why it makes sense to use Bill Bachao for all your future recharge needs.you can download this app here - http://bit.ly/ormbb

Please refer the attached image for the complete communication between I and Airtel.

Today I got calls from the Airtel. They are resolving this issue by stating that, if the device is faulty then only it would be replaced. Also, they mentioned that in airtel.in, there is no such option to request for buying a device. Then I explained them how to buy from their website. Then they said, now you prove that you have bought it from their website and not from any other third party website, which I cannot prove, as this information should be their in the Airtel server. Then I called their so called Appellate, who said that the old messages were there with the sim as the number has been reprovisioned. Then I proved them wrong by stating that the number can be reprovisioned, but the messages and contacts are stored in the sim and not with the number. Then they said that, now onwards you will not get any such sms. They even dont understand what I want to prove that the device is a used one. Then I asked them the dealer's address wjo has taken responsibility of selling the device to me. They said that that information is not with them. I have to contact the seller. Then, I tried calling the person who had sold the device to me. I only have his number, which is [protected], but that person is not picking up the calls, he is frequently rejecting my calls. Today, he received my call once, so I asked him to provide the invoice. He said that he will email me. But he did not email me. I asked him where is your store, he said that we do not have any store. Then I requested Airtel to start investigation about the issue, they told me that if you have ordered through Airtel, then it must have been sold by a Airtel store. As the person is saying that they dont have any store, that means I have bought it from third party website. What a wonderful logic to prove the right to be wrong. They said that they will not do any investigation. I have recorded the call with the Appellate, where you can find how they are illogically rejecting my logics to prove my truth.

Now, if Airtel is reading this, then I would only say that Airtel is promoting the frauds, and does not believe the customers. I dont want to have your service. I can think of I have wasted my INR 2550, that's ok, but I shall never use their service in my life and will definitely try to let as many of my friends and relatives about the issue. As I have not used their service, I shall not make any payments to them in future. This message I shall keep for the so called Legal Action they take if customer defaults in the payment.

What I can feel is that Indian services has not matured well to provide proper services to their customers.

Namaste to your fraud activity, and promoting frauds to sell used devices.

Finally, got the device replaced with the help of Police. Airtel did not help me at all. Rather Airtel did not believe my words.

contact no is [protected]

Regards
Junaid

My Airtel tv registered mobile number [protected]is loss so please change my registered mobile number .my costumer id is [protected] and new number is [protected]

Airtel is overcharging for internet, worst service, will approach court with all details

Sir
I recharged with a scheme of 1rs. 1gb 4g data...and my data balnce is only showing 40 mb whats thiss...give me tha rest of data...
Airtel this is really wrong...
I will port my sim to any other

My sim is locked suddenly .
I am using this for past 8years. I need PUK code to unlock
How to get i do not know

My mobile no is [protected]

Hi,

May I please know the reason why I was denied to port out to Vodafone, Lucknow. I am being forced to use my number on roaming at a higher charges which is a financial impact.

Request Date – 06/05/2016
Number – [protected]

I applied for prepaid to post paid conversion of my number, for which I was told that my phone services will be switched off only for 10-15 min, but my phone is switched off since hours and their customer care is not even taking complain.

I am experiencing lot of charging and balance get deducted the moment it is recharged with
Very bad experience.

Please stop all all promotional service immediately .

Today on 9th may 100 rs recharged hardly two calls and one sms is done .
now balance is Rs 47 how come it may happen.
my mobile no is [protected]

Not receivING and getting sms and calls
I AM NOT ABLE TO GET messages as well as calls from my mobile. I have recharged it recently. What is happened to it i am not understanding. So help me in this...Myphone number is [protected]..
Thanks

The person who don't know he is calling and scolding plz trace the number and give [protected]..plzzzz

I mean to say this is not expected from airtel. by mistake i have written as expected from airtel

Hi I have my Airtel so I want load the money in wallet but all banks connectivity available karurvaiysya Bank only not available please add

Bill generate on 8 of 9 day of month but they deliver to my home near due date ie. On 21 to 24 day. Trai have to create rule on this bills should deliver with in 24 hour to their customers home

My number is [protected]..i ported in from bsnl to airtel 2 months back..airtel given me 3 months 30p/min as a mnp offer on march 2.but they changed tariff plan suddenly without intimation sms.Even their help center not responding behaving as if they r helpless.worst response.
Regards
Basavaraj
Bangalore

There is no support, the email details were already provided in the said email. But you didn't read the email and replied 1 hour back saying give alternate number. Please read the email chain going for 4th day now, you would get all the details.
And have the common sense to understand that you should not be asking these details on public forum.

Having done numerous calls and four visits to airtel service center, and encountering the non-supportive behaviour (where a reply is given without reading the email), I am adding senior airtel executives.
Hope this issue gets resolved asap.

nodalofficer.[protected]@in.airtel.com, "[protected]@in.airtel.com", appellate.[protected]@in.airtel.com, [protected]@in.airtel.com, Gopal.[protected]@in.airtel.com, ceo.[protected]@airtel.in, Srinivasan.[protected]@in.airtel.com, raghunath.[protected]@in.airtel.com, airtel.[protected]@airtel.com

Spoke to the Service Center for the fourth time today. She is saying she is not aware. It was changed and changed again, what the heck is this.
Can you tell me who can solve this, Service Center says they don't know (would ask Manager and would tell).
The phone support saying they would not do anything, I need to submit documents and form one more time.

thanks for response here because your customer care don't know anything and your www.facebook.com/bhartiairtelltd customer care service not working getting error on this page please rectify this first..i am facing this problem daily. I am also provide you my no so you can always call me 10 am to 6 pm. I will give you all details but please need some know person who's know everything they can't say me to transfer your call to senior or some other department its too irritating and waste of time so please genuine person call me only..
waiting for your call and your resolve as soon as possible..

thakns and regards
aKASH
[protected]@gmail.com

Hello Sir,
Still My problem not fixed.what can i do tell me.
what are you doing there you work there or only sleep in office how many day you want to resolve my problem.

Thanks and regards
aKASH
[protected]

Hey Avinash, I have experienced similar problems many times. I had 200 MB data left and 25 Rs balance and I used the Internet for hardly 5 minutes, and I got a message that I don't have sufficient balance to browse the net. I have recently switched to the Bill Bachao App. It tracks the daily usage of my phone and gives me a complete breakup of my calls, messages, and data spends. It also gives me app wise data consumption details that helps me know which of the apps are burning my mobile data. I ensure these apps are not running in the background. From the time I am using this app, I haven't faced such issues. get this app here - http://bit.ly/ormbb