| Address: 600100 |
| Website: www.airtel.in |
Hi team,
My service number is [protected]-001 and i have upgraded from sd to hd last year in oct with 1year hd pack. They recharged with rs:1600/ for hd pack and changed to 1 year pack. Last month my normal nrc has expired and i have recharged with rs:2126/ and ssvp 12m pack has been enabled. On 26th mar suddenly my connection got disconnected and i called the customer care, they told, due insufficient balance connection got disconnected. So i have recharged with rs.155/=.
Again on 13th april, i got a message about my low balance. So i reached customer care and they cleared, in oct month recharge was not made for 1 year subscription, so daily charge basis it got reduced and they contacted who given me the service on sd to hd and confirmed back end team has not changed to yearly pack on my hd.
Now my hd channels are stopped and i am waiting for call back from customer care to fix this. I recharged yearly pack to avoid monthly disconnect and uninterrupted connectivity. But now purpose is totally waste.
Aug 13, 2016
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2016
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 22 April 2016.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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I do not have any alternate number. My airtel number is [protected].