Airtel Complaints & Reviews

Hi team

I have raised many a complaints with airtel customer care for this issue. They are just closing the problem ticket without any resolution. I stay on the 21st floor of one of the most porsche areas of indirapuram ghaziabad. Airtel boasts of network, that too 4g connectivity in the remotest corners of india but i dont get any signal at my 21st floor apartment irrespective of the fact whether i am inside or standing in the open lift lobby. My postpaid airtel number is [protected] and my mother is also facing the same problemwith her airtel connection [protected].

P. S. If i am not able to make or take calls then i will not pay a single paisa.

Without my knowledge my sim replacement was done at airtel outlet on 30th april, x persona approached one of the airtel outlet submitted my photo copy my id and took my sim on 30th april (Saturday) @ hyderabad and 1st may is sunday and i took new sim on 2nd may (Monday) @ vishakhapatnam after, meanwhile x person the sim misused and filled and filed ftr in police station.

I same regards i sent mail to nodal team on 15th may till now i did not received any response

Pls give some evidence who took the my sim, so that same it can submitted in court to defend my self

Moile number : [protected]

Dear sir,

I prabhakar reddy, converted from post paid airtel to prepaid airtel 12/05/2016 and my services disconnected on 13/05/2016 after 6.00 pm and
Reactivated on prepaid on 16/05/2016 but i am unable to recharge/call to any body and i contacted your branch where i submitted the application thamman enterprises/airtel office at road no 12, banjarahills, hyderabad, what they are saying is we have some technical problem, still now also not rectified the issue.

[protected] - i bought this airtel postpaid number in delhi and i have been using it for a couple of months until i got back to my hometown (Chennai). Please note that i did not give any nominee phone number while i signed up my form because i did not have any address in delhi but since i was working for hike ltd the provider told me that wouldn't be a problem so they gathered my id proofs (Which is in my chennai's address) and i got my sim activated and everything was fine until i got back to my hometown chennai. I started losing signal on my phone frequently and kept on complaining about it but airtel did not respond properly. And eventually my sim had gone to 'no service' mode. And i was busy launching my own firm so i thought if someone from airtel shows up at my doorstep then i can pay the bill. But after a month i started using my brother's phone number for the time being. And one day the contacts that i have called from my delhi sim ([protected]), they started getting calls and airtel support people (Neha) lied to them that i have gave their number as nominee and tried to reach me to my new number instead of showing at up my door step. I started receiving msgs from my contacts (Around 10 of them) through my facebook saying they received the same call saying i gave their numbers as nominee. Finally they even called my mother and got the temporary number (Not registered under my name). They got that number and reached me. I asked them who the hell gave them authorization to access my call logs and that's all. They couldn't not answer about it at all and ms. Neha confessed that she accessed my call logs and apologised for it. I asked her to transfer the call to her manager and that guy (Forgot his name) promised me that i don't have to pay any bills or no one from airtel would call me until he investigates this issue and get back to me within a day. And its been 1 month since he said that and i get calls everyday from their support team asking me to pay the bill. I explain each of those people everyday for an hour and everyone would say 'we'll get back to you' and then they'll disappear and next person would call. This kept on happening and i lost patience and i complained via twitter. And this genius mr. Shashanth ([protected]) called me and listened to the whole story again and i asked him for his name n phone number. And he said no one will call me until he investigates this issue and its been a week and again i started receiving calls from airtel then i tried to reach mr. Shashanth and that punk is ignoring my calls & i have been trying to reach him for the past 4 days. They invaded their customer's privacy by accessing my call logs and they can't even give a proper explanation but they have the gut to ask me to pay the bill and its my job to explain these everyday?

I'm pressing charges against this people if i receive one more call.

Poor service provided by airtel broadband Internet connection as I have an airtel broadband Internet connection which is not working from more than 48 hours as well as I have called at 121 atleast 20 times nobody has visited the complaint
Airtel has very poor service as the customer care 121 told that the engineer will visit in 24 hours still after 50 hours no engineer visit to attend the complaint they told that in 24 hours they have 8 hours of working so the complaint will be done in 24 hours ie 8*3 = 24 hours
That means after three working days
With so much poor service how could we become digital India
Very bad, poor, disgusting, time waisting, Service from airtel broadband please improve this
As I have been suffering from loss in my business and valuable time
My land line no is [protected]
Complaint reference number is 67863444

The airtel telecom company that claim to have the widest network through advertisement. They advertise showing that they have network in deserts and forest areas but the truth is they have the worse network and it does not have networks in villages and cities too. I have a airtel sim and its been a rough journey throughout with this sim.. Terrible network issues, poor customer service and not worthy for the money we spend.. I have already spend double the amount thats required to get a sim and still there's no response or resolution to the problem...

Dear Sir/Madam,

My Broad Band NUMBER [protected] Not working since Saturday.

I written mail many times but no use, every time assurance given; but no work.
Reference No 67803884.

This is not first time that this Issue happen.
I face such type of issues many time & airtel long time to resolve (nearly week).

Kindly look into this & do needful.
Thanks,

--I raised a request for shifting the connection on 25th apr 16
I got a mail as connection will be shifted in 5 working days(max)
--I followedup through registered mobile number and mails
No one called me but received mail on 4th may as "connection established successfully"
--I escalated the issue as "without providing the connection, why should i receive a mail like this on 5th may
--I want to get back my amount or provide the connection with todays date the connection start date as they tortured me a lot
--I sit ideally in my home on weekends (121 guys told me connection will be provided today)
--No one called me for shifting and i raised request for cancellation of the connection

I have all the proofs with me
Ref27223401
REF30572988|

I have recharged last saturday a 10 gb 3g recharge validity till 10 june. And i have 2 broadband of airtel too in my office and my home so mobile data i use very less yesterday on[protected] till 9 pm i have 9.36 gb 3g balance in my mobile but when i turned on net at 10:30 pm my 3g balance got deduct and its showing 0 balance and they deduct my main a/c balance for net use, i tried to call their executive he transfered to senior they sayin i have used 10 gb data they blaiming that i have used all data but the truth is i havent use i have 9.36 gb and now no one is trying to listen me and they said that i have used. Please help me, i am attaching their airtel app showing my data at 10:11 pm.

This started last month when i realised that my 20 gb of data is being consumed in no of days only and i got a call from customer care to get smart byt activated. I thought it as one of case and bought it. they also suggested me to increase my data pack to 40 gn for seamless experince

i agreed to that also.. now 2nd may my month starts. and on 4th may it started showing in my account 8 gb usage done. when i checked day by day usage., on 2nd and 3rd it was only showing 1.5 gb total and 4thb data was nmot avilable

i contacted the customer care and they said data shown in my account is faulty and they cant share the exact usage data.. after repetitive calls and messages.. noone is sharing the actual usage with me and they are just replying with standatrd messages saying your data usage is correct as per our record.

i called the technician at home and he also told me that this issue is being faced by lot of cusotmers. i had escalated the isue and i got a call from airtel executive just to tell me that he cant send me exact data usage pattern and will send it to the write team. its been 15 days today and i havent got the soilutin

to my surprise yesterday i got a mail saying that my 32 gb data is already consumed and i should opt for smartbyte plan.. i know my data usage and have been tracking my usage patterns and i know its impossible for me to use 32 gb data in such less time

airtel is just fooloing and looting the cusotmrs by showing wrong data usage and pushing them to take bigger and costlier plans and also smartbytes from them

there is no way of tracking data usage.. the one which is shows in our account is said wrong by customer care and no one shared the actual data

plz help me and get my usage pattern corected and also the bill amount

On 2nd may 2016 i have done a online transaction (Transaction id.[protected] from my bank account for my mobile recharge but the transaction was not successful however the amount is deducted from my bank account.

Airtel customer care person told me that it will refund to my account within 7 days but i didn't receive the refund yet.

I have complaint so many times by email and calls to their customer service but my problem is not resolve yet.

Following are my complaint details with date...

09-may-2016
Conrc [protected]

12-may-2016
Rcrcb [protected]

13-may-2016
Conrc [protected]

14-may-2016
Conrc [protected]

16-may-2016
Conrc [protected]

17-may-2016
Conrc [protected]

They are given fake promises & making fool to customer, after making payment they are not response even though airtel discontinued my outgoing i am using my number since last 2 yr onwards but never getting such kind of problem but as on date they are making lots of protocol showing, which need to be required right to information about services i have mail confirmation & conversation in my records even call records also to prove what they are saying.

Please help in this matter.