Airtel Complaints & Reviews

sir i have airtel prepaid connection for over a year and half .For 10-12days on my phone no. subscription of monotune service is activated without my will .i regularly contact on airtel customer care line to stop the service on my number .airtel managers assure me that they stop this service and now it will not be activated on my mobile no.but it is of no help and the next day a message that''a monotune service has been activated on my mobile and i have been charged Rupees 3 for it''.i have call customer care no. of airtel for 6-7 times in 10-12 days but they are not taking any action .some entertainment pack is also activated without my choice on my airtel no. sir please take some action against it.

thankyou
mobile no.-[protected]
vishal garg

but I am getting frustrated with your grievances department (they are disconnecting my calls, not replying to my mails, etc), so I thought may be you can help me.

I have ordered a new connection on 11th Dec (Money paid on the same day through credit card, IVR). However, they have not yet installed a new digital TV. I called you many times but they are disconnected the call after I inform them about my query (called on [protected]). I have spent around Rs.300 in calling them. It was a very humiliating and bad experience with them. I request you to please install it today or return my money ASAP.

Name: Purushottam Baheti
ID number – [protected]
Date of payment – 11th Dec
Payment reference number – 17931567
Payment amount-Rs.1,199

My name is Sandeep, I'm using Airtel prepaid connection for the last 9 months.
I regularly recharge my mobile [protected] with RC36 for the purpose of making local and STD sms. my transaction ID is[protected]
on dt. 20-12-11 also i had recharged my mobile with RC 36 after confirming from the delaer whether it's stll existing.
after recharging my mobile I tried messaging to a friend of mine which is a STD sms, but i was charged istead.
Then I immidiately called to the AIRTEL complaint cell to register a complaint against that had happende to me.
but the customercare representative told me thast the service for STD sms for RC36 has been removed.
But in my Message which I got when I've recharged with RC36 in my mobile was written 1000local+national sms for 30 days.
Then I've again called the complaint cell but my mobile was not getting transferred to complaint cell.
then I tried from a friend's mobile then i was connected but they've not resonded properly to me and disconnectedf my call 2 times.

points to be noted:
1. Why they have not informed me with a message before, if they had removed that service as i was using that service earlier.
2. Why did I get a recharge message stating that 1000 local+national SMS free for 30 days.
3. Why they have not making my connection to complaint cell after giving a first complaint

To,
The Customer Care Services
Airtel

Respected Sir/Madam,

This is in reference to my Mobile No. [protected], I would like to bring to your notice that I had taken a scheme of Rs. 65/- Recharge by which
charges are - airtel to airtel: 30 paise per min. and airtel to other mobile 50 paise per minute. But from last 4/5 days airtel is cutting 60 paise per minute for airtel to other mobile calling charges without any reason. I have not changed the scheme. If charges are increased then airtel has to inform me before cutting extra charges. But there is no any prior information to me.
So I request kindly contiune my scheme as per previous rate i.e 50 paise per minute for other mobile calling charges.
Your co-operation is highly appreciated
Thanks
sangita
[protected]

Beware of Airtel Broadband- billing me for 6 months, without providing service

Dear Sir,

I have made numerous calls to the Airtel customer care (called more than 30 times, have more than 11 customer complaint numbers) over the last 7 months. But Airtel has not bothered to take any action. Every time the expected resolution date, they just mark the complaint as resolved (even if no action has been taken). Their computer systems are even more pathetic, they keep having upgrades done every 3


I applied for a new Airtel broadband connection in the first week of June
2011. The person at the call center advised that he'll be sending his
personnel to verify if the connection is feasible. After determining that
it is feasible, one of the person came and collected the initial one month
rental of Rs 999/- after giving me a filled up application copy. He said
that on paying the initial one month rent, there will not be any additional
installation charges. He told that the engineer will come and give the
connection.

My application number:
1173211
Fixed Land line number:
[protected]
Account Number:
16591889

One week went by and I didn't hear anything. Whenever I called up Airtel
Customer care, I was assured that that my case was pending and someone will
be coming soon to look at it, to install the broadband !! Then suddenly,
while enquiring about the status of my connection, the person at the call
center told me that the engineer had come and he had seen that the capacity
in your area has exceeded and hence he returned without giving any
connection. This was probably the second point when Airtel decided to
misuse the money collected from me of Rs 999/-.

After this day, I have made 30+ calls in 6months, to the customer care, have asked to make escalations (to a Ms. Jasmine), also recently escalated to her boss (Mr. Shiva), spoken to numerous people, been given so many complaint numbers. The last few complaint numbers are-
1509908 - raised 3rd August - supposed to be resolved by 13th Aug
2682184 - raised on 21st Aug (supposed to be resolved by 29th Aug) - was escalated to Ms. Jasmine in customer support - but no avail
5895866 - raised on 18th Oct, supposed to be resolved by 27th Oct
8135792 - raised on 17th Nov, started receiving calls - saying that Landline is not working on 1st Dec- even though my complaint was about not getting my refund, and instead i m being billed even though connection has never been provided !!
Also, raised to nodal officer on 17th Nov - complaint reference number - 7416310; but still remains unresolved.
8209564 - raised on 2nd Dec, supposed to be resolved by 10 Dec - was escalated even to Ms. Jasmine and her supervisor Mr. Shiva- but no resolution. Automatically, on 10 Dec, I got the same frustrating SMS - that your complaint has been resolved.. are you satisfied with the response.


Each time, I am tired of hearing - "Yes maam, it will surely be resolved
within 10 days.." "You will definitely be getting a check this time"..
"Last time, they had not updated the record correctly, this time I have
updated it, so this time aa soon as possible, you will be receiving your
refund."..." There were 3 applications showing up in your name in the
system, I have corrected it, so you will definitely be receiving the refund
this time, I am Jasmine speaking..and I am at the next level"....

All these words have totally frustrated... And to add to my frustration -
for the last 4 months, I have also been getting bills worth Rs 3000/- The
first month, my bill showed Rs999/- and now I am also getting SMS advising
me that my bill has not yet been paid.

Please advise, whether my first step should be to raise a police complaint, or whether i can directly proceed to consumer court ?

Thanks,
A

I,G.Naveenkumar siddipet with mobile number [protected](uninor),received a blacmailing call from a unknown person bearing the airtel mobile number [protected] on date[protected] at approximately 7 pm. hence i request you to give the details of that airtel mobile number [protected] with address


yours sincerely
g.naveen kumar

My mobile connection number is [protected]. It was in company's name till October 2011 and I got it transferred to my personal name. I had provided all the documents to airtel. They called me at 3.00 PM for address verification when I was at office. I informed them to come after 5.45 PM as I would be at home at that time. Airtel has gone ahead and barred my outgoing calls becos of lack of address verification.

I lodged a complaint on help desk (No:[protected] on December 14 and they mentioned that it would be resolved by December 20. They also took the instruction that the concerned person should visit after 5.45 PM. Till now no one has come and my outbound calls continue to be barred. Today the help desk mentions that one of their person came home on December 16 at 2PM. He had no answer when I mentioned the instruction is to visit at 5.45 PM

Its very disappointing to keep calling help desk and they keep giving different versions. I hope someone looks into this issue of horrendous service by airtel.

Our Airterl Bill No.[protected] dated 26-Nov-11 shows following charges;

1) Monthly charges = 1299.00
2) Call and vas charges = 734.69
3) dsl usages charges = 1140.00

Gross charges = 3173.69
Less total discount = -519.69
Net charges = 2654.00
4) Taxes = 273.00

Total current charges = 2927.36

My plan is 'Max 30GB' for which the bill should be maximum Rs. 1299.00 + voice call exceeding Rs. 2000.00 + taxes.

We have not requested any additional DSL uses. Why this "dsl usage charges" Rs. 1140.00 are being charged in bill.

Hi,

I would like to bring to your notice as to how quickly is customer data getting leaked from Airtel database / teams.
I had picked up an Airtel prepaid SIM card on 17 Dec 11 filling up the Enrollment form from Airtel Office located at Koramangala, Bangalore.
The SIM got activated and I received an SMS from Airtel on 19 Dec 1:04:52 PM that the my mobile number has been activated.
At 4:38 PM on the same day, I started receiving calls from Telemarketers promoting their products. The caller ids are [protected] & +[protected] (The number of digits in the caller id is12 & 14 digits, not sure why :-( )

Please note that within few hours of activation of my newly acquired SIM from Airtel, I have started receiving promotional calls.

This shows the speed of data leakage from Airtel !!!

Hai

Iam nagaraju from warangal requesting for call history of my number given below send to email
pls do the needful

[protected]



Regards,
Nagaraju,
WARANGAL.

Ticket Reference number:
9035996

It has been more than a week that we raised complaint of both telephone and broadband not working and still noone from airtel has even cared to visit.

And the joke from airtel is they simply closed the ticket with NO RESOLUTION and Noone coming to my premise.
I would like to know when no technician has visited the place how did the ticket got closed with any XYZ reason?

First time they simply mentioned - internal wiring problem ( which is not true). This is standard trick played by Airtel technicians. 3-4 months back, one of them said same thing. When I raised ticket again, another technician from Airtel came and said internal wiring is fine and he mentioned that most of technician say this to avoid doing work.

Then on 16th dec friday, I escalated and spoke to floor manger over call. she re-opened the ticket and mentioned there is some problem with DP and committed to solve it by monday 19th dec

on 20th dec, when i again called up, i was again told ticket is closed because resolution is done. Irony is that my BB and phone are still not working
Noone even cared to come or call up to check whether phone /bb is working or not.

I think airtel is doing a joke and not a running business and simply fooling customer.
Noone visits from airtel and they simply close the ticket.

I am seriously thinking to file complaint in consumer forum because this delay has caused lot of inconvinience to me and airtel kept on telling me lies and they are still charging me for services

Mr Sunil Mittal- Can you please focus and improve services for your indian customers and not fool them by closing complaint calls without even providing a resoltion and that too after so called escalations in your company.

I WOULD SAY AIRTEL SERVICES IS REALLY BECOMING PATHETIC.

AIRTEL- ARE YOU LISTENING??

Dear Concern officer,

Request your intervention on appended issue.

I'm been cheated by Airtel Telemedia. Firstly i'm been sourced the plan which i never opted for later billed on that. I'm chasing the airtel people sinc3e the first day of the sourcing of the corporate plan for Royal Bank of Scotland. I've opted for Rs. 110 Plan however activation was done for Rs. 99 plan.

Please refer the appended mail for the conversation with airtel & suggest.

Regards,
Yogender Kumar
[protected]
________________________________________________________________________________...⇄


Dear Team,

Please refer the appended mail for your reference & then revert back.



Yogender Kumar

--- On Fri, 16/12/11, yogender kumar <[protected]@yahoo.com> wrote:

From: yogender kumar <[protected]@yahoo.com>
Subject: Re: SALES ISSUE - [protected] (CORPORATE) - SR # 40857422 [|BAL|Qrc[protected]|]
To: appellate.[protected]@in.airtel.com
Date: Friday, 16 December, 2011, 5:55 PM

Dear Team,

I do not have external mail excess from official ID, thus request you to cater the request/complaint basis my personal mail Id. if possible please update the same in your records.

This is my first month of bill which got generated for Around Rs.421, thus i'm yet to pay it.

Further to complaint, my issue pertains to unethical sourcing of plan.



Yogender Kumar

--- On Wed, 14/12/11, appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com> wrote:

From: appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com>
Subject: Re: SALES ISSUE - [protected] (CORPORATE) - SR # 40857422 [|BAL|Qrc[protected]|]
To: [protected]@yahoo.com
Date: Wednesday, 14 December, 2011, 5:55 PM

Dear Mr. Kumar,



Warm greetings from all o[censored]s at airtel.



This is in reference to the email received on 13 December 2011, expressing concern regarding the bill plan change for your mobile number [protected].



We wish to inform you that we have not received the request from the registered email ID. Hence, we would request you to please send your request via registered email ID or revert with the below mentioned details so that we can take further action against the concern:



¿ Last bill amount

¿ Payment mode



At airtel we have robust security measures deployed to safeguard the privacy of our customers. We hope that you will appreciate the same and co-operate with the procedure.



We hope that, this response has addressed your query suitably.



Please do write in for any further assistance.



Please feel free to speak to our call centre executive on 121 regarding any query/request and on 198 for any complaint. You can also email us at [protected]@in.airtel.com.



You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards Mohammad Kamran Appellate Office Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
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[protected]Original Message[protected]
From: [protected]@yahoo.com
To: appellate.[protected]@in.airtel.com
Cc: Appellate.[protected]@airtel.in
Sent: 13/12/2011 01:43:01 PM
Subject: Fw: RE: Sales Issue - [protected] (Corporate) - SR # 40857422

Yogender Kumar

--- On Tue, 13/12/11, yogender kumar wrote:

From: yogender kumar
Subject: Fw: RE: Sales Issue - [protected] (Corporate) - SR # 40857422
To: Appellate.[protected]@airtel.in
Date: Tuesday, 13 December, 2011, 1:20 PM

Dear Team,

I spoke to your one of the executives today "Sam" he Quotes that airtel people
tried to contact me on 6th Dec'11 & also informed me that I'd to take approval
from RBS coordinator to change the plan.

My only question is, Why do you guys need approval for the change in plan,
whereas I'd only opted for RBS 110 plan.

Request you to please look into this matter & resolve the same as earliest.

Also, if required please share the Fax number on which I can FAX the copy of
form containing plan details.

Moreover, plan which was activated on my number is not the plan sourced to me.

Please refer the attached mail for further information.


Thanks & Regards,
Yogender Kumar
Analyst - Contact Centre
RBS Business Services Private Limited.
12th Floor, Tower C, Cyber Greens, DLF Cyber City, Sector - 25 A, Gurgaon,
India
ABN NET: 1606 | Office: +[protected] | Mobile: +91 [protected] | Fax: +91
[protected]


From: yogender kumar [mailto:[protected]@yahoo.com]
Sent: Wednesday, December 07, 2011 3:51 PM
To: nodal.[protected]@airtel.in; [protected]@in.airtel.com
Cc: Kumar, Yogender
Subject: Sales Issue - [protected] (Corporate) - SR # 40857422



Dear Bhavna/Nodal officer,

This is in reference to a unethical sourcing of a Postpaid plan.

I'm Yogender Kumar, working with RBS Group, we've recieved a mail from our
procurement team which depict new plans launch by Bharti Airtel & Vodafone with
comparison between them, i'd opted for Airtel.

I called up airtel customer care for new connection & arraged a call back from
concerned team.

I'd received a call from Mayank ([protected]) said to be a sales head in
Gurgaon, he arranged a guy to source new connections & collect documents. We
were contacted by a guy name - Manish work for Balaji Traders(Faridabad).

I signed up for RBS 110 plan details given as following :
CUG - Free
A2A - 20p/m
Others + landline - 30p/m
STD - 50p/m flat on all network
Freebies :
300 local & STD minutes
300 local & STD Msgs

All these aforementioned details were mentioned on my enrollment form (copy
available with me) & SIGNED up by that guy Manish.

Now, when my connection got activated, i was surprised to check that monthly
rental paln of Rs.99 regular plan been activated on my number. i called up
Airtel care, i've been informed that there's no such plan exist.

Later i spoke to that sales head mayank, he said there 're new plan launched
for RBS which are yet to be updated on system and said he'd raised a service
request for the conversion for which i'll get confirmation sms.

Now its more than 3 weeks nothing such has happen, i'm regularly in touch with
mayank he kept on telling me that it will be done.

I request your intervention on this preceding issue to get it resolve as
earliest.

If required i can fax you the copy of the form & mail from our procurement team.

Service request # 40857422


Yogender Kumar
PH# [protected]

*** WARNING : This message originates from the Internet ***

-----Inline Attachment Follows-----

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This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hi Sir/Madam,

I was using an Airtel no. since 5 years. Nowadays, the service is becoming worse from Airtel. All the unnecessary activations like Game_Subscription are being done without customer knowledge.

I have been trying to port my number from Airtel to Vodafone/Tata Docomo since 3 months, but not able to do so. This is my 3rd attempt to port my number but unsuccessful.

Below are the details :

Sat, 3, Dec 1901 : Your Unique Porting ID is AX961771 and the expiry date is 18/12/2011.

Sat, 17, Dec 52291 : Hi! Your request for MNP is registered successfully. 4974981.

Mon, 19, Dec 2011 :
52291 : MNP Request rejected for [protected] due to
1. Rejected by Donor 2. The porting code is wrong at[protected]. Thanks.

Please let me know what can be done to port my number.

Thank You,
Basanagowda

Airtel is fraud, cheating customers giving wrong information about plans. You guys are cheaters! How long you can fool customers? I was not informed that its 20KBPS unlimited 3G data plan, and after completing my bandwidth its bloody 20KBPS in which even a single pic will not load. Even my mobile with GPRS connection loads at 150 to 200 KB/s . It took me 30 mins to load this page. Don't buy Airtel. They're fraud.

The story goes like this:

Artel representative started annoying me with phone calls regarding offers. I attended the call once and he asked for my address for explaining the offer and he said I don't have to buy.

He came home and explained all false information about the plan and forced me to buy the 3G Dongle and said he came on my request.

1. He explained that its an unlimited plan at 7.1 MBPS.
2. For 675 plan I get 3.15 GB free and another 2000 rupees worth o[censored]sage free at 2 paise per 100KB ( 200 rupeesworrth o[censored]sage is misleading and cheating)
3. He offered me the dongle for Rs.999 which he said is worth Rs.2500 . At last I thought its a good deal and took it.
4. After few days I happen to call Airtel customer care regarding the speed issue and to get a clear idea about the plan.
Here, on the first call
The representative told me that I can use 3.15 GB free usage plus 9.5GB (based on 2 paise per 100kb) and a total of 12GB.
And the call got dropped in between and I happened to call again, this time they told a different story. 2000 rupees usage is including 3.15GB, which means a total of 9.5 GB

This keeps of changing every time I call any representative. At last the call was transferred to Manager. She assured me again that its total usage of 12GB. (ref no of the complaint:[protected]

And in the other time, when I called, an airtel representative started abusing me asking why am I calling them. He started abusing me badly and said an explanation that he was frustrated with lots of customers. HELL why do i have to worry about other customers, I paid money and I need to get some service.

DEAR SIR,
MY PHONE NO.[protected](south delhi)

AIRTEL have Deducted my balance Rs. 55 for SFC PACK without knowing me.Even i don't know what is SFC PACK. I have nothing click or touch in my phone before or after this service they have activated on my phone number
i have call many time to airtel costumer care but every time they just said me to hold ur no. and they disconected my no. every time they even don't want to properly co-operate with costumer they are just deducting every time my balance when i call to costumer care whithout conecting to main costumer care officer they charge me even for computer voice calling from costumer care service

I am working in JUBA - SOUTH SUDAN which is a Independent Country since June 9 - 2011. Till November 2011 my wife could call me through prefix (249) which was then SUDANs Intl. prefix code. Since South Sudan got Independence a new Intl. prefix code was announced (211). when ever my wife calls from (Kanyakumari - Tamilnadu) she hear an announcement stating you are not allowed to call this number. Vodafone and other service provider users are able to call here. Its is only users from Airtel are unable to call here. My wife had launched a complaint against this in Airtel office in Nagercoil - Kanyakumari (Tamilnadu) office located at WCC road so far no she has not got any information from your esteemed organization. Neither her or any Airtel user are able to call South Sudan.

Dear sir
my mobile number : [protected]
subject: continua my mobile balance cut without service
see my mobile complain and not attain my call 198 all time cut money 0.03,0.05,1.50,50,0.45 ,,,,,,etc
me call call center but not receive my call and complain.
Pls see wats happening, For GOD sake help me !!!

Sir/ Madam,

This is to bring your notice that I Dheeraj Kumar, on 12.9.11 applied for a new Broadband connection. Therefore i issued a cheque of Rs. 1000. But still now i have not got my connection. Even after a repeated complaint lodged, i have not got any responce from the company.
This my heartiest request to you to solve my problem as soon as possible. My application form no. is TBLR 270978.



Regards,
Dheeraj Kumar
Mobile no.---[protected]

Hi If anybody in Airtel is litensing :

Below is mail i sent on [protected]@airtel.in a long time back done some follow up on phones and emails but noting works for airtel now.... Its was one of my favorite companies but the detoriation i have seen in Airtel is serioulsy amazing.

They have brought this company to a level where customer like me who are using airtel for last 10 years now thinking of switching to some other option...

This is with respect to my airtel number [protected]

I lost this number on jan 21, 2010 and was not willing to use it further as i was relocating to Delhi.

In the month of Feb (last week) i requested airtel 121 that the said number should be disconnected for further calls and requested to adjust the pending amount from the security I have deposited at the time of activation which was Rs 500.00 and the net Bill was arround Rs 400.00. I dont know why and how this number was not closed and I have been charged the monthly rental for next months too, which came to my knowledge when I recieved a bill of arroung 800 in the month of may ( at my old address and I havn't recieved any previous month's
bill either).

I called many times regarding this to get number closed but I got the answer that since This is dehradun number hence nothing can be done from Delhi. Also when I contacted the Dehradun helpline they told me to come to Dehradun for disconnecting the number which is not feasible for me as I permanently relocated to Delhi.

After numoruos request at call center I am still not able to resolve this issue and writing the same to you hoping we can get to some closure on this. First time in last ten years while using airtel i am not feeling good about the company as the executives are not willing to share any mail ID no Phone numbers even they are not willing to tell the address of nearest airtel office, this kind of response is really very shocking and new for me with respect to Airtel.

I request you to please look into the matter and resolved it as soon as possible.

Thanks
-Shivdeep Singh
[protected]@rediffmail.com

My friend lost his mobile with the sim ([protected]) few days back.
When requested for a duplicate sim with the same number @ destiny infotech,malviya nagar(airtel relationship center), they refused to provide the duplicate sim and insisted to get a new number.
please do the needful.
Contact No:[protected]
Mail:[protected]@gmail.com