Airtel Complaints & Reviews

I SRI, PALASH KUMAR SADHU, TOOK A PREPAID MOBILE CONNECTION FROM AIRTEL IN THE MONTH OF OCTOBER,2009. THE CONNECTION WAS LIFE TIME AND AT THE TIME OF FIRST TIME INSTALLATION THE AIRTEL RETAILER TOOK THE NECESSARY CHARGES FOR LIFE TIME VALIDITY. SURPRISINGLY FROM 01.11.2011 AIRTEL IS GIVING MESSAGE TO ME THAT THE VALIDITY OF MY IS STIPULATED TO NOV6, 2011. I CONTACTED THE CUSTOMER EXECUTIVE AND THE NODAL OFFICER RESPECTIVELY. BUT INSTEAD OF SOLVE THE PROBLEM THEY ADVISED ME TO RECHARGE WITH ONLY Rs.48/- AND THEN THE CONNECTION WILL BE LIFE TIME AND I WILL ALSO GET Rs.40/- TALK TIME. MY NUMBER IS [protected]. MY QUESTION IS WHY I WILL PAY 2ND TIME FOR LIFE TIME VALIDITY.
MY SIGNATURED FORM ALONGWITH NECESSARY DOCUMENTS SHOULD BE IN THE CUSTODY OF AIRTEL. THEN WHY THEY ARE HARRASSING ME ? PLEASE LOOK INTO THE MATTER.

PALASH KUMAR SADHU, E-mail address -- [protected]@gmail.com, mobile- [protected]
C/O- AMAR NATH SADHU
MIDDLE BALIA, PO-GARIA
KOLKATA-700084

Hi (This mail is intended to the CEO of the Bharathi Airtel-Dont know
if it will reach there),

My name is Rajesh Ramanathan, possessing a 3-G Wireless Data card
(Dongle No- [protected]) & am sending this mail to showcase my exteme
dissatisfaction towards Bharathi Airtel.

My trouble started after me getting a call from the so called Airtel
on Thursday(27th Oct'11) asking me if I wanted a wireless service. I
asked for a demo & the dealer send the executive immediatly. I was
impressed with the speed that was shown to me by the excecutive on his
Demo piece. Without a second thought, I gave Rs 1100 & bought a
Dongle.
Since then I am on my mobile phone, calling the technical team, one
after the other. At the start, I was told that I would have the
connection activated within 2 Hrs, which after atleast 4 to 5 calls,
got activated after 30 Hrs.
I still dint leave hope & expected a good service. Once the connection
went live, I started getting a speed of 35 Kbps (I was promised upto
7Mbps by Airtel on enquery) which I was getting 10 years back on my
computer using a Dialup modem.
I started calling the so called technical support. As the agents were
not able to help me, I asked for a supervisor & got connected to one
Parves (Dont know if he is a supervisor-If yes, he dosn't have the
eligibility to even become an agent to sell tomatos), who was of no
help. I spoke to him for atleast 4 to 5 times within a span of 4 days,
and finally he transferred the call to Suresh, who claimed to be a
manager (His contact is [protected]) but was of no use. I spoke to him
3 tmes and out of that 3 times, he promised a callback within 10 mins
& 30 mins respectively but did not call me. Then I had to callback
again & spoke to one supervisor named Aali and another so called the
Big Manager(The person claimed himself as the Big Manager) named Anand
(Gave his contact number as- [protected]), who told that within 24 Hrs
the Speed issues will be rectified & if its not asked to contact his
Top Manager-Murugan. Now the situation is that, the moment I call up
technical centre, no one is picking up the call. Atleast 8-10 agents
disconnected the call on me.
I am attaching the conversation details that I had with Parves & Anand
herewith (Mobile Format).
If action is not taken within 24 Hrs, I will be sending this same mail
to 24/7 News service & NDTV. Up and abouve I will take up this matter
with the consumer court & ensure that Bharathi Airtel gets some kind
of human attraction & a compensation to me for the time I have spend &
the humiliation that I have gone through.

I have 5 Airtel PostPaid connection, including the one mentioned
below. Now I am thinking of wiping out the entire name of Airtel by my
Dictnory.

Regards,
Highly Dissatisfied Customer,
Rajesh Ramanathan

Dear sir,

This is to bring to your kind notice that I am a consumer of Airtel vide, mobile no [protected] (Pune).As I have been facing network problem for last one month and due to this I have missed many of the business calls therefore I requested several times on 121 (Airtel Customer care number) to resolve the problem and every time I have been assured that my problem will be resolved within 48 hours but it has been more than a month now but the issue remains unresolved upon that I finally I decided to change the operator. As per the process, before we change the operator all the outstanding dues are required to be cleared, hence I cleared all the outstanding bills

As the partial fulfillment of the said process includes sending SMS (PORT [protected]) to Airtel on the number 1900 but when I am sending SMS on this number the reply comes- "You have entered an incorrect codes PORT< your 10 digit mobile number and initiate a new number in request". I have been trying for more than months but the same reply is coming every time. I have contacted several times to Airtel Call centre and wrote a mail to nodal officer Airtel as well still, I have not received the code from Airtel so that I could change the operator. Airtel is neither resolving my issue nor giving me the code so that I could change the operator.

Under the above mentioned circumstances, I request your immediate intervention so that no consumer henceforth falls prey to their technical shackle and suffer.


With Regards

ALOK JHA
[protected]
Pune

Add- Jones LAng Lasalle
Amar Awinash Corporate Plaza,
Level 6, Near Inox Multiplex, Bund Garden Road, Pune-411001

Dear sir,

I am logged a complain 23 AUG against my mobile no [protected](vinita maheshwari) for the internet usage charge for the month of MAY bill that is waived of the company on 29 SEPT. and giving me balance amount deposit to immediate
with late fee charge of this period. kindly help to resolve my problem?


Thanking you

VINITA MAHESHWARI

My mobile no. is [protected]-I have recharged for Rs. 100/- on 04.09.11. But the same was recharged sucessfully , but not effected in regular balance. They have loaded as RC for STD given time upto 18.09.11. I have called their call centre so many times, the recharged was wrongly loaded in STD instead of regular balance. They have not obliged. Repeated reminders to their call centre and nodal officer. They have not rectified. The entire amount of Rs. 100/- could not be utilized. Further I would like to state that when I called STD it was not debited in my STD balance alloted by them, but it was debited in my regular balance. After repeated complaints, the following unethical acts done by the provider.
1) Link to the call centre disconnected.
2) There is no uniformity in their charges.
3) Variation in the call between the usage and debiting.
4) Without any information, they are debiting some amount towards this or that charges( After fighting with them , they have given credit of Rs. 65/- instead of Rs. 105/- towards some services provided without any acceptance from our end. )
5) On yesterdayI recd a call from their service centre and let me know within 10 mnts. No reply is received till today.
6) When I am in roaming, the other state call centre is not responding properly.

Therefore, I request you to take up the necessary action against the service provider immediately and get the amount of recharged Rs. 100/- and Rs. 40/- for the charges deducted at the earliest.

I am facing the same problem in other numbers provided by the airtel.

Kindly look into the same immediately.

Thanking you,
Regards,
K.V. SEKAR, 505 RACHANA II, BHANDUP (e), MUMBAI 42

My name is Jasjeet Singh and my Telephone Number is [protected], recieved missed call from [protected] on[protected] at 01:36 PM.

I have received a missed call from above stated number ([protected]) which when I searched online turns out that +92 is the code of Pakistan, and when I called 198 to complaint about why I am receiving such type of missed calls the Airtel Customer Care refused to file a complaint against the same and made a mockery about it and told me to call the number back, they said it was not their responsibility to file any such sort of complaint. which is very unprofessional and irresponsible on their behalf, If a customer is receiving a fake missed calls from a number which is located in Pakistan, at least they should file complaint of the customer and inform TRAI about it, which I think as a Telecom service provider is their duty to protect their customers from any sort of criminal activity behind such fake calls.

Dear Sir,
My name is Amreek Singh and I recharge my mobile No-[protected] in punjab as on 28/10/2011 by Rs. 200 from a local shop and I got surprised when I received a massage of Nil balance after calling to customer care I informed that this was a 3G recharge then I request him to kindly convert this recharge into talktime balance as shopkeepar and me both are not aware with such service and I also not required such service then customer care ask me to contect in Delhi as this is a Delhi No. and as 02/11/2011 when I was in Delhi I contact to custmer care and they reply that this is not their fault as the local shopkeepar who recharge the phone are not working on their behalf. So I request you to please resolve my problem and convert this recharge to talktime as I am not interested to avail 3G services.

Thanking You,

Amreek Singh

Respected Sir,

Please to inform you that Mr Alexander Stewart (Director) of our company have one airtel broadband connection bearing account # 16470245 based at his following residence address:

Mr. Alexander Stewart
B 3/13, Vasant Vihar, New Delhi 110070

On 22nd September 2011, we lodge a request with airtel bearing number 4525616 for tranfer of this connection from its present address to following new address:

Mr. Alexander Stewart
F 10/3, Vasant Vihar,New Delhi 110070

We daily basis follow-up with airtel's support team on this issue, but sorry to say that as on date nobody attend our complaint to resolve this issue.

When we approach airtel team on 21st October 2011, attend by Mr. Gaurav, they inform me that our previous complaint closed by airtel technical staff & they give me a new request number bearing 6068130 dated 21st October 2011 and assure me that technical staff will visit at new address on Saturday to resolve this issue.

After ten days of second request, when Mr. Alexander Stewart inform us that broadband issue not resolve as on 31st October 2011. We approach once again with aitel team (attend by Mr. Manoj / Mr. Priyank) they informed that our second request also closed by airtel team without any solution or without any visit & they ready to issue me one new request number today, which I refuse to note down, because its not acceptable for us if your aitel every time closed all previous requests without any solution.

What’s going on in airtel ??????

Somebody calling from airtel to Mr. Alexander Stewart on his mobile reg. current month outstanding payment, how can we pay current bill without availing of any broadband services since last 40 days. Please instruct Airtel to wave off charges because its not working since last 40 days.

We try to contact airtel's nodal officer and appelate officer, but nobody pick-up their phones.
Request to loge our complaint with you and instruct aittel to resolve this issue immediately.

Thanks & kind regards,
Anil Kumar

I had been raising a complaint since 25th Oct 2011 with their Customer Care regarding no video issue. There was a customer visit on 27th Oct 2011 and the local engg demanded Rs 300/- to change the adapter for the STB. I refused to pay as there was warranty on the product till Oct 31/2011. Despite several calls and remainders, AIRTEL is still yet to resolve the issue. Though every one promises to get the problem resolved, none of them wants to take and ownership to get the same resolved. Therefore I have issued a legal notice to M/s Bharti Digital Media Services, demanding an explaination for their lethargic and irresponsible behaviour and also compensation cost for the mental agony caused becuase of their inaction on my complaint amounting Rs 25k/-. Also, I am planning to move away from AIRTEL even on my mobile subcription and I shall inform everyone to never buy any of their products as its a organization run by ineffective people who do not care a damn about their customer.

Regards
Lakshmi Narasimhan

To
The CEO
Bharathi Airtel.

Sir,

I wish to bring your kind notice that the service your giving in AP is very poor specially with the charges.I am your customer from last 5 yrs with two numbers .The present number on which i am facing the the complaint is terrible no one is there to give the answer.

Prob:

1) Regarding the Number portability: As per the charges and poor services i just want to shift to other net work and i opted for the PORT option provided as per the TRAI guide lines.. I got a call from ur side by mentioning that your reducing the call cost to me as im ur privilege customer and the deal was local Airtel to airtel 10 ps/min and other mobile 30 ps/min with daily debit of 1 rs and this is for LIFE TIME...but after six months you discontinued the contract with out my approval and you started charging me for 1.2 ps/sec so again i shifted to PORT option the result is same again you people came up with same old deal again. So i believed you people but the result is again i cheated i got 30 ps/min cal to any mobile in AP with daily debit of Rs 2 this time almst double the rate but i havnt got the Airtel to Airtel 10 ps/min offer. So i need a proper explanation why u cheated me Twice?

2)Regarding the Customer care Service:

The Cm care service is so pathetic they doesnt know how to handle the customers the floor supervisors are unable to help me after plenty of complaints. Today i again made a complaint with complaint number CWRCH[protected] i hope u can check my number with this complaint.
The complaint about the debit of charges you people give big big adds but poor poor services i opted for night calling pack which says at that time the call cost is 1 rs/20 min that is 5p/min local airtel to airtel call cost.But u charged me abour 10ps/min i register by sending the msg on 19/oct/11 as *333*21# So i need the proper explanation why did you charge me double?

3) I am already escalating the case in TRAI after this mail hope i ll get a proper response from their.

the email ids to which i want to send the mail are [protected]@trai.gov.in,nodalofficer.[protected]@airtel.in,appellate.[protected]...⇄
[protected]@trai.gov.in

I put CC to on your mail id mentioned in this forum [protected]@airtel.in sure if you can contact me on my gmail id [protected]@gmail.com i will send you my number but i hope you can find the number from my complaint number..

here are the other Complaint numbers
CMOBI[protected].
RPOCN[protected]
RPOCN[protected]
CBNRA[protected]

So i request you to kindly look in to the matter and do the needful for me.

Awaiting for your quick reply.

Kulkarni Aniketh.

Dear Sir,

I Did online recharge for banglore airtel munber([protected]) on 24.10.2011 from your official website, but amount is deducted from my visa card with transaction number [protected], i waited for the refund for cancelled transaction,
but i didnt get any refund pls attend to it and credit my amount back to me.

Thanking you

Respected Sir,
I have got a broadband activated from Airtel. The number is[protected]. I had requested email billing activation.However that does not seem to have been done.
My email id is [protected]@gmail.com.
However it is very difficult to get it confirmed on customer care where one keeps on holding the phone for 15 - 20 mins & is still not able to get across the message.
Please look into the matter & get my billings sent on the above given mail id.
Regards,
Manav

[protected]Original Message[protected]
From: [protected]@rediffmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 01/11/2011 12:06:39 PM
Subject: CONNECTION DISCONNECTED

Dear Sir/Madam,

My Mobile no is [protected] , in portabilty i have changed my connection from
Videocon to Airtel , in starting my connection started as regularly but after
some time they stopped my connection due to they said that your documents have
not been submitted , so again i submitted my Documants to the Retailer , now
since Two Days my Mobile connection is Disconneted due to Any varification , my
mobile is registered with same Name & Address , so please help me or i should
go forward with this issue , as mobile is very important instrument in any ones
life

Thanks & Regards
Raju .K . Motwani
[protected]

Dear Sir,
I am Jiten Kumar Garnayak, received one missed call while I was talking with another collegue. The missed call was received from the no :[protected] around 10.30AM. When I have called the phone was not connected & responded that your phone does not have ISD facility. Then I came to know that it is an ISD no. So I have searched in the internet & found that as per the code it is belongs to Pakisthan.

I donot understand how such blank calls are comming & need solution for the same. Please help us & any support required please contact me in my mobile no :[protected]

Regards...

Jiten Garnayak

I Registered a Airtel money on my Sim card ([protected])on 29 sep 2011 in airtel show room ascendas taramani chennai.Immediately i got services related to airtel like airtel prepaid recharge,Airtel DTH recharge ,Airtel postpaid bill pay activated.Other services which they claim in airtel money website like movie tickets booking ,using in restaurants never worked.I called up airtel money customer care (12121) trillion times and everyone says your query will be resolved in 7 or 3 working days.But its been three 7working days and 8 three working days from my date of registration till date.People in customer care come with different reasons at different points of time and none really knows what happening.

Dear Sir,

I would like to show you the details about Airtel miscommunication. I logged a request in Airetl Customercare and the request ID is 6356062 for my land line number[protected] and Account No. 16602300.
The customercare executive Mr. Vikrant took the request to changed the voice plan from 699 to 349.
After that I got a mail from [protected]@airtel.in is mentioned below:
"
Subject:
Re: AIRTEL LAND-LINE PLAN WILL BE CHANGE FROM
RS.699 TO RS.349 FROM 11 NOVEMBER[protected]
ACCOUNT NO.[protected] [|BAL|
Qrc[protected]|]
Date:
28 Oct 2011 17:23:29 +0530
From:
[protected]@airtel.in
To:
subhdip.[protected]@netedgetelesolutions.com

Dear Customer,

Ref: Email dated[protected], concern regarding plan migration for airtel
landline [protected].

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with
reference number 6356062. Our team is working on the new plan is effective
from the next billing cycle dated[protected].

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a very warm and
fruitful association with you.

Please do write in for any further assistance.


warm regards,

Amruthagiri
customer care executive
bharti airtel limited




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After that Airtel people told me that they could not change the plan. Because they have not plan of Rs. 349.
How can it possible that they had not the plan of Rs. 349.
Thanks and regards,
Subhdip Rakshit
Sr. System Administrator
NetEdge Telesolution Pvt Ltd.
1006, BPTP Park Centra,
10th Floor, NH-8, Sector-30,
Gurgoan -122001
Tel. [protected]
Mobile No: [protected]
subhdip.[protected]@netedgetelesolutions.com

Hi
I had enjoyed Airetl DTH (customer Id: [protected]) at Gurgaon for many months and got excellent service. I moved back to bangalore and the registered the request to re-install when I reached Bangalore (2nd week of october).
The first request was closed without re-installation and also recorded as Active!!
I had it re-opened and was promised that it will be re-installed by 18th October. The local airtel installation person called me up and said he would come and install. This did not happen. Upon insisting he said that the local cable operator is a goonda and is beating him up so he cannnot come due to fear for his life. Like many people at Mantri Tranquil Apparments, (off kanakpura road, Gubbalala Village, Bangalore 61) i offered to pick him up and drop at his place. He agreed but backed out in the last miniute. This happened twice. I had requested that a person from some other zone be sent. He refused to do that either.

I had once again called up the customer care center to lodge my complaint. They registerred the same and promised to get back to me. This did not happen. Once again I had reached the customer care and asked for the status. They connected me with the higher up in call center.

The manager said that they had talked to Airtel Local person and due to the cable operator goonda-giri they cannot do anything about the matter. I was reccomened that I seek disconnection of service. This by airtel DTH customer care itsel[censored]

First: This amounts to denial of service. I have purchased the connection and have every right to enjoy it!!

Second: How can a large organization like airtel (which has seen much bigger socio political problems while rolling out telecom towers) be cowed down by a petty criminal ??? is this not part and parcel of the cost of doing business !!!

Third: I am getting SMS from airtel that the connection is dis-connected since I did not renew the membership!! how would I when the system itself was not installed !!

The complex has about 1200 residents and 3 more are coming up which will have another 2000 families moving it. I am surpised that local airtel DTH executives are putting the business sense ahead of this petty issues and instead willing to loose customers esp in these economic times!!!

Someone higher up needs to seriously look into this matter and address the same.

Regards
Prakash
[protected]

Airtel Mobile

Respected Sir,

i am yogesh choudhari mo- [protected]

using airtel mobile from last 4 year from date 5/09/2007

also using GPRS from last 3 year. but on date 20/10/2011 while using GPRS Airtel deduct my main account balance about 330. one time deduction on date 20/10/2011 at 01.10 AM. i have a Active GPRS plan. and lot of data balance in my account.

I have to give complaint but c. care not understanding my problem. airtel call me yesterday on 30 and 31/10/2011 they told me to give total refund. but till today not coming any solution..

Airtel cheating me. and i am very much suffering.

yogesh choudhari

[protected]

[protected]

I am a pre paid customer of air tel since 4 yrs. My air tel pre-paid tel no. is [protected]. On 31 Oct 11 at about 17.50 hrs I received a phone call and i picked the call. The call was from air tel helo tunes and all of a sudden I got msg from AK 54888 that thank you for choosing hello tunes you have been charged for Rs.30 for 30 days. like this another sms for Rs 15 for 90 days. Total Rs 45/- has been deducted from my talk value.After receiving the sms I also came to know if you want to stop you can do it by dialing[protected]. Within second I dial to the aforesaid no and stop the service. But what is this. Without giving a moment and without selecting any dial tune how air tel is deducting Rs 45/- from my talk value. Sir , I am a faithful customer of air tel since 4 years. Donot cut my talk value without my fault. Pls refund my talk value immediately. I am sure you will help me. I am also sure I will be a part of Air tel world in my future days.

Within days after taking the connection I got a call saying that SIM was not registered in my name and phone will be disconnected from next day. I bunked my office and rushed to the office and submitted my proof along with my friends
After 2 days I get another call saying that my mobile will be disconnected because of the SIM being registered in my friends name. Again I had to call nodal officer and get into call for around 30 mins and finally resolved the issue (only temporarily)
On friday (28th Oct) again my outgoing facility is barred. Reason a supposedly Televerification call came to my mobile (I did not receive anything as such) and I could not answer it and hence the phone connection will be terminated. I came to know of it at 7 PM on a Friday. I cannot call Nodal Officer or Appellate Officer as they are unavailable from then. Customer Care people are too arrogant and stubborn. I cannot opt for MNP also right now as my 3 months with Airtel is not yet done.
I sent lots of mails to both appellate officer and nodal officer but in vain.
Immediately after raising concern over consumer forum I get a reply from nowhere saying that they deeply regret the inconvenience caused rather than a solution to the problem.
I deeply regret to say that Airtel's appellate officer also could not solve the issue rather they keep on telling about a HYPOTHETICAL TELEVERIFICATION call all time. But from the beginning I am telling the same that I did not get any call and you people least care of what I say is what I feel. From morning I only called to Airtel people and nobody even bothered to call me. Lately I came to know that my number is recycled. How can that happen?
I asked about the refund of talktime..that also failed and when I asked about it the representative hung up the call. From the very beginning I did have terrible experience with Airtel Karnataka. The only reason why I hung up with Airtel until now was my number was not eligible for MNP yet. Now the hopes are completely lost as my number is supposed to completely barred. Very very pathetic customer care I guess. Never again I will go to Airtel!!