Airtel Complaints & Reviews

sir..
today at 7:17 pm on 23/11/2011 i have received a miss call from unknown no. +[protected]...
i am affraid that this could be the work of any hacker or terrorist group...
so please check the details of this no.
and i am reporting it to you..
thanking you..

prashant

Respected Sir/Madam:

I, Ranjit Chandrasekharan, was using Airtel Broadband Connection (Landline No:[protected] for quite some time now. A few months back, I requested for cancellation and after a lot of effort I got the customer care executive to take down my request and process the cancellation request. Whereupon I cleared all the dues and was awaiting for the executive to come and collect the equipment from home. However, nobody came and I till now haven't got a confirmation letter from Airtel. Instead, I got an sms in my register mobile no: [protected] stating that I need to pay Rs. 178.00 towards bill for last month. I would like to lodge a formal complaint towards lack of confirmation for Airtel regarding my cancellation and I am afraid I will have to suffer the same fate as one of my friends who got a shocking legal notice threat after six or seven months of requesting for cancellation. I don't want to end up in the same pit as him and for the same reason, I would request you to guide me in getting my confirmation.

Thanks,
Ranjit

Respected Sir,

I, Ranjit Chandrasekharan, was using Airtel Broadband connection for a long time. Recently a few months, I send in a request to get it disconnected and it was promptly acknowledged whereupon I paid the outstanding amount too. After a month, I get a message in my mobile no: [protected] stating I have to pay Rs. 178. Till now, I have not got any confirmation regarding cancellation and even after repeated requests for the executive to come and collect the equipment, it has fallen upon deaf ears. I would like to make a formal complaint regarding the same and would like to request Airtel Broadband authorities to do the needful by confirming my cancellation. I have had a friend who had to settle the dues because he made the mistake of not getting the confirmation for his cancellation even though he had requested the cancellation almost five to six months back.

My Airtel Landline no: for the above-mentioned broadband connection is[protected].

Here are my contact details:

Mobile No: [protected]
email-ID: [protected]@gmail.com

Thanks,
Ranjit

Hi All,

I have purchased new Airtel Postpaid connection [protected] on 27th Oct, Till date connection is not activated. Every time when i am making confirmation from shop owner, I am getting the only response that, verification executive will come first then only this number will activate. Till date no one has came.

After 15 days i came to know that my verification is negative, but no one has came to my house for verification. I am confident about that because i am staying with my parents and they never go outside. And this is my owned house. I have submitted electricity bil;l & driving license as my proof.

Please check details of connection mentioned below:

Airtel No. [protected]
SIM No:[protected] H-2.
Alt. Mob. No: [protected]
E-Mail ID: [protected]@techemail.com
Address: UG1, 9/205, Sector 3, Rajendra Nagar, Ghaziabad, Utter Pradesh

Please activate my number on priority basis.

Regards,

Pramod Kumar
Mob: [protected]
E-mail ID: [protected]@techemail.com

Date: 22.11.2011
From:-
Goldina Ghosh
Ph D Scholar (computer Science), M.Tech (IT) (BESU).
Birla Inst. Of Technology, Deoghar, Jasidih. Jharkhand.


To
M/S Airtel:


Dear Sir,
Re: Airtel cell phone number:[protected] in the name of Goldina Ghosh.

I took one airtel connection and got the Sim having the number[protected] nearly a month back from your Deoghar (Jasidih) outlet. I submitted all the requisite documents and there was no problem with the service. After 3 weeks Airtel withdrew its service without intimating us anything and the sim blocked without showing any reason.
It becomes very much difficult for me to make communication within the campus (for our research / project work) of this institution- Birla Institute of Technology, Deoghar, Jasidih.
I shall be highly obliged if you kindly see the matter and lift the blockage from the sim so that connection is resumed early.
In this connection I am to tell you the following facts that I have a Calcutta based airtel connection since 2005 – the number is[protected].
As I have to remain at Birla Inst. Of Technology, Deoghar, Jasidih. Jharkhand for the next 2 years for my PhD work and local communication is very much needed for the purpose so I took the local Airtel connection having the number:[protected] to minimize the expense of Roaming on my Calcutta Airtel number[protected]. As I am already your previous customer there should not be any problem of getting my identity.

My West Bengal Address My Temporary Address at Birla Institute of Technology
Permanent Address181 / 33 G.T Road. BIT Campus, Deoghar, Jasidih. Jharkhand
Gantir Bagan Baidyabati, Hooghly. 712222 Cell:[protected]
Cell:[protected].

Hope you will realize the matter and help for resumption of service of the number[protected]
At an early date
Thanking you,
Yours faithfully]


Goldina Ghosh

Copy to
1) [protected]@trai.gov.in

2)
West Bengal [protected] dthnodal.[protected]@airtel.in Bharti Telemedia Ltd., Touch Point-1,(P45, Jogendra Garden, Kolkata-700078.

Dear Sir/Maa'm,

This is to inform you that the calls were debarred to/from my AIRTEL prepaid no. suddenly without prior intimation. On calling up 121, I found out that they required documents to be submitted for verification. However let me inform you that last year an airtel employee had come to my residence and had collected the photo copies of the documents for verification. So it is a management error on the part of AIRTEL because it seems those documents were either not submitted or were misplaced by them.

Also this happened at a time when I needed my cell the most. I was in the middle of a family crisis, as my dad was admitted to the ICCU. I could not manage to get my documents as I was away from home. So thanks to AIRTEL I was disconnected for 2 whole weeks during this phase.

To top it all, the airtel employee I spoke with to ask if anything could be done to help me through this crisis, he banged the phone down saying "do whatever you want to, we can do nothing to help you."

I am Using AIRTEL for 6 months..I have put booster for SMS and still they charged me..!! I complained regarding this.they said they will Reimburse but they did not do anything. !! other than making my message free..! I did not mind about 30 rupees....!! because of work load

and next I use top up(rate cutter) 10 paise to airtel to airtel and 50 paise to airtel to other services

and they cost me 60 paise instead of 50 paise...they are doing this without any intimation ...to customers as well us to the shops(recharge shops)

I am not fighting for my 10 paise...they are stealing like this to everyone and People for busy to be bothered about this .,,,.

this is total daylight robbery...
Please do something regarding this....
I hope I get some answers soon..!!!

Dear Sir,
As even though all the needed information is submitted to the office. again again they were asking for some other details for the continuation of the number. then of sudden deactivated my mobile sim numbered [protected]
So, Please let my number be activated as soon as possible bcoz i have given this number for my bank transaction and Pancard as wel
Thanking you
Regards
lalithashakthivel

[protected] & [protected]

Respected sir/ Madam,

Please provide me the call details of the last 3 months and the address of the above given 2 telephone numbers - in case you need any FIR no i have it with me - i have lodged the FIR for the same at Mukundwadi Police Station. Kindly do the needful....

I would like to lodge a complaint against the company Airtel for Harassment and repeated bill generation after being asked to sever the connection ( Land line : [protected] / Broadband) . The Situation as is:

I had asked the airtel customer care people to get my connection shifted to my new address around July 15th. After 2 weeks of not getting any response from them , i called back and was told that the connection cannot be shifted as the new area did not have distribution lines. I asked the customer care representative at that time to please cut the connection and refund the RS 1500/- Deposit taken in the beginning. After that i kept getting calls for bills being pending. I have called the customer care repeatedly and asked them to please cut the connection. Today is the 22nd of november and they still have not done the needful. Instead they are generating bill after bill when their equipment is lying dismantled at my house.

I have contacted and complained the concerned guys infinite times. Each time I get to hear that it will be done today but unfortunately its not done as yet. I do not understand why my connection has not been cut as yet. I am sure that my paltry Rs 1500/- a month cannot be so important that they are trying these tactics. It is not as if they will bankrupt if they cancel my connection

I would really like this to be resolved as quickly as possible. In case this does not work. Please suggest the next of action.

Regards
Ritu Sharma

SIR I HAVE RECEIVED A MESSAGE ON MY MOB NO . [protected] (PRE-PAID) FROM AIRTEL AD-54321 ON 21 NOV 11 AT 18:43 STATING THAT U HAVE CHARGED RS.30 FOR USING GET 4 MOVIE FOR 30 DAYS WITH OUT MY KNOWLEDGE AND REQUEST FOR THE SAME.

WHILE CHECKING MY OFFER SERVICE IN AIRTEL I FOUND IF RCHGE WITH RS.91 U WILL GET RS.91 TALK TIME AFTER 48 HOURS AND 91 LOCAL AIRTEL MINUTES IMMDETIALY. AFTER RCHGE I GOT ONLY RS.91 TALKTIME FOR NIGTH AIRTEL MINUTE ONLY WHICH IS AGAINST THE OFFER IN WHICH I HAD LOST MY MONEY. ON ENQUIRY FROM CUSTOMER CARE NO STATISFACTORY REPLY HAS BEEN GIVEN BY THEM

ON CALLING 111 THERE HAS BEEN A OFFER ON RCHGE 34 U WILL BE GETTING 150 LOCAL AIRTEL MINUTES IN WHICH I RECEIVE ONLY 130 LOCAL AIRTEL MINUTES ONLY.


AN EARLY ACTION IS EXPECTED AGAINST THESE TYPE OF WRONG MESSAGES AND DEDUCTION OF MONEY WITHOUT INDIVIDUAL KNOWLEDGE

Dear Sir,

I would like correct an error by me in my previous complaint........My number was incorrectly entered the correct number is entered at.....

1. My name is Nishant Pawar from Rowriah Jorhat Assam.

2. I have purchased a 3G Airtel prepaid Sim my number is [protected].

3. I have made an initial recharge of rs.450 which will give me a data limit initially of 1.2 GB and I was told by the vendor that after 48 hours an additional 3.8 GB data will be added making it a total of 5 gb of data usage for my first recharge.

4. I have also made an initial recharge of Rs. 111 for the purpose of 111 min of talk time.

5. I am facing the undermentioned problems with Airtel service.


(a) I have not been given an additional 3.8 GB of data for the initial recharge of Rs 450. It has been One week now.

(b) I initially used the sim in my 3G Micromax dongle and was able to browse the internet with 3g speeds. However, on the second day when I entered the sim in my Nokia X2-01 Mobile phone which is a 2G handset. Automatically approximately 50 Rupees got deducted from my voice account and 2G GPRS plan was activated automatically without my consent.

(c) Subsequently on entering the sim card in My 3G Micromax dongle, I am unable to browse with 3G speeds. I get a miserable 12 Kbps download speed even though the system shows HSPA/UMTS 3G signal available.

(d) I have called up on your help line 121, 198, 12134, 12118. No one is ready to help me and they keep telling me to contact the other number. The customer care executives are extremely rude. They have no knowledge about the system involved and cut the call even as the customer is speaking to them with a snide remark 'Airtel mein call karne ke liye dhanyawad'.

(e) I did manage to get a request reference number C3GDC[protected] for low internet speed two days back but the problem was not solved.

(f) Because lack of any advise from your customer care. I reached a conclusion that possibly my number has got a 2G GPRS plan enabled hence there is a reduction of speed. Hence, I opted of cancellation of my 2G GPRS on 12118 IVR and got a request reference number CMOUD[protected].

6. Sir I have been made to run from pillar to post for getting 3G speeds on my 3G prepaid connection. However there has still been no assistance from your end. Because of this delay I have also lost a substantial amount of money as I use the internet for Trading purposes.

7. It is requested that

(a) My 3G connection speed be restored at the earliest so that i can use it in my 3G dongle.

(b) The additional data of 3.8 GB data due to me be alloted at the earliest.

(c) The amount of approximately 50 Rupees which was wrongfully deducted by you for activation 2G GPRS on my number without my consent be refunded as soon as possible.

8. I have already been harassed by your customer care executives.
(Note: There is no Signal problem or dongle problem as my neighbour's 3G Airtel sim card is working fine in my dongle and giving 3G speeds).

9. Awaiting a favourable response.

Regards,

Nishant Pawar

Customer ID online registration - very urgent
My customer ID is [protected]
I want to immediately recharge/top up my account online and add on few packages and to know my account balance as well.
For that purpose I tried to register on
https://ebpp.airtelworld.com/care/RetailUserRegistration/
but each time this message come.
‘We are unable to process your request. Please try again later. Regret the inconvenience.’
What is the reason that why this message comes again and again when I try to online register as New user?
Why your site does not allow new customer ID to register on your web site???
Please allow me to register online
https://ebpp.airtelworld.com/care/RetailUserRegistration/
with immediate effect so that I may recharge my account with new add online in my account section.
Finally my above Customer ID does not appear on my set top box? What is the reason? Please show ID on my box as well.
Thanks

I had requested for activating DND sevices on our airtel number [protected], by sending sms "START DND" to 1909 on 20th Apr 2010. And immediately I had got an sms from Airtel customer care (121) as follows "Your reference number for Registering on NDNC is S[protected]. All promotional communication to your Airtel mobile should stop within 45 days from now". This message is still there preserved in my inbox. It's now over one and half year now, whereas it should have been activated after one and half month itself.

It is now over one and half year now, but still I am continuously receiving unwanted commercial calls and sms, which is really very unpleasant when I am in an important meeting, roaming or may be at some personal work. Even at mid nights I have been receiving such calls and sms.

If have also complained the same so many times to Airtel customer care but of no use. I have written mails as well to NDNC authorities, but again of no use. Finally I had to be here and lets see, if anything works out or not.

I have checked this number on the NDNC website and still this number [protected] is not registered with them.

Need to why such lapses, in such a technically advanced country???

Dear Friends,

Being a Pre Paid Customer of Airtel from 11 years, i am facing the problems of disconnection and that to without information. 2 months back had received sms saying please submit the documents once again for verification purpose, they disconnected my outing and that time had submit the documents saying ok there might be some process. Now, again they have disconnected my outing without information and the 121 people say they had called me and nodal officer of airtel says as per TRAI it will take time of 3 working days. kindly tell me is there is a solution for this.
I am thinking being a customer of airtel from 11 years, i am facing this problem then how about a new customer.

Please stop this nonsense and update the systems with online services.

Suraj

There have been some disturbance in my landline([protected]). In the last 2 weeks I had placed 4 complaints on this but unfortunately no action had been taken and the complaints were being closed without any action. When I escalated the issue, a lineman named Dasarath turned up at my residence yesterday at 8PM and plainly told me that I can go ahead and raise as many complaints as I want and he will keep on closing it without any action. I called his supervisor and complained about Mr. Dasarath's behavior. The following day(20Nov11 - around 6.30PM) Mr. Dasarath had came down to my apartment, had told the security personnel that he has come to rectify a telephone issue in a different flat and had disconnected both my Airtel and BSNL connections. This is totally unacceptable behavior and should not be encouraged.

DEACTIVATE FULLTRACK SERVICE

Hi,

Earlier I was receiving daily SMS saying "You have been renewed for Full Track subscription service from Airtel.You've been charged Rs.3,

I have lost Rs.150/- already. I have never requested for any added service. Currently I do not receive an sms but still money is getting deducted from the balance. I have already registered my complaint with the customer care but did not get any positive response.

Please Deactivate it Immediately.

MY MOB NO. [protected]

Regards,
Tambe

Hello Sir/Ma’am,



My name is Richa Goel (Contact no.-[protected]), permanent resident of Delhi but currently staying in Ludhiana. This is in regard that I took a new airtel connection(Ph no.- [protected]) on my father’s name Mr. D.K. Goel. I bought the connection in the month of September 2011, and I handed over all the needed proofs of my Father which were required to get a connection.

Ever since I took the connection I was called a lot of times for verification and I gave the correct details (same :I gave while taking the connection). To my surprise after about a month, my connection was temporarily discontinued, without any prior notice from airtel; (specially after I got a recharge of Rs.350/- done). I was even unable to call the customer care. When I called them from a different number, I was told that they have deactivated my sim and for reactivation I need to give few more documents (for verification). But when I went to the office for the same I was told( by Mr. Surinder K on 15/11/2011)that my Sim is permanently deactivated and there is no way it can work now.

I totally understand the procedure of verification; and I know the importance but it is very wrong on your part to disconnect my number WITHOUT ANY PRIOR NOTICE!!!. Due to this I had to face a lot of problems as I was new to the city and I am not staying with my family. Being a loyal airtel customer from years, I am really disappointed by your action. We have a lot of airtel connections in our house, but never had such problems with any.

It is so annoying because it happened only after I got a recharge of a big amount done on my phone.

Though I have bought a new connection ([protected]) now, I request you to kindly transfer the balance left in my old no. [protected] to my current number asap.

Hoping for a quick response.



Thanks

Regards

Richa Goel

0-[protected]

I PURCHASED AN AIR TEL PREPAID SIM BEING SIM NO.[protected], MOBILE NO. [protected] AND SUBMITTED ALL THE REQUISITE DOCUMENS IN ASRAFI ENTERPRISES, TITILAGARH, ABOUT ONE MONTH BACK. BUT TO MY UTTER SURPRISE TO DAY I FOUND THAT THE SAME SIM IS DIFUNCT, I INQUIRED WITH ASRAFI ENTERPRISES, HE TALK WITH THE CUSTOMER CARE AND TOLD ME THAT THE SAME SIM IS REJECTED ANE HE COULD NOT HELP MORE.
IN THE MIN TIME AS I AM A BUSY ADVOCATE I HAVE GIVEN THE SAME NUMBER TO SO MANY PERSONS AND IF THE SAME MOBILE NO. WILL NOT BE ACTIVATED THAN I WILL SUFFER A LOT SOCIALY/MENTALY AND FINANCIALY, SO PLEASE DO THE NEEDFUL TO ACTIVATE THE SAME SIM.
YOUR'S
PANKAJ KUMAR PADHI (ADVOCATE)
AT./PO./PS.-TITILAGARH, DIST. BOLANGIR, ORISSA, PIN-767033

I registered a request on 29th April' 2011 for shifting my Airtel Fixed line connection phone number[protected] from Noida to Delhi the same connection with the account no of 16565420 was then transferred. I had to pay 1 months extra bill till the connection was activated. However sice then Airtel has assumed that I am now living in two separate places and is continuously demanding double bill payment. I have been making complaints regarding this since 26 May 2011 Complaint number 46839502 . Every time I was informed that the problem will be rectified. I have also written complaints to the Airtel email IDs but no action has been taken. I have received 5 threatening phone calls ( phone number[protected] from a mentally disturbed executive who has used objectionable language. Having left no recourse now but to make a police complaint I just want this forum to be a warning to anyone who wishes to transfer airtel landline connections.