Airtel Complaints & Reviews

I am writing to register a formal complaint against Airtel regarding the ongoing internet service outage that has persisted for the past 13 days. Despite my numerous attempts to seek assistance through your customer care helpline, I have received unreliable solutions and an overall lack of satisfactory support, causing significant inconvenience and frustration.

Ticket number submitted to airtel.
On 14th July -- [protected]
On 20th July -- [protected]
On 21st July -- [protected]
On 25th July -- 41-[protected]
On 26th July -- 41-[protected]

The details of my complaint are as follows:
1. Internet Outage Duration: The internet service disruption began on 13th July 2023, and as of 27 July 2023, the issue remains unresolved, leaving me without access to a stable internet connection for 14 days. This extended outage has severely impacted my daily life and work responsibilities.
2. Ineffective Customer Care: I have contacted Airtel's customer care helpline on four separate occasions, as documented in the attached call logs. Regrettably, none of the troubleshooting steps provided by your representatives have resolved the issue. Furthermore, the customer care wait times have been excessively long, and the responses offered were unhelpful and did not address the root cause of the problem.
3. Financial and Professional Consequences: As a result of the internet outage, I have faced significant financial losses and professional setbacks. I heavily rely on a stable internet connection for my work, and the lack of service has resulted in missed deadlines, lost business opportunities, and a substantial decrease in productivity.
4. Lack of Communication: Throughout this entire ordeal, there has been a lack of timely and transparent communication from Airtel. I have not received any updates regarding the status of the issue, the reasons for the outage, or an estimated time for resolution.

Considering the above circumstances, I demand immediate action from Airtel to address and rectify this situation. I request the following:

Swift Resolution: Airtel must promptly investigate and rectify the internet service outage at my location to restore uninterrupted connectivity.

Transparent Communication: I expect regular updates regarding the progress of the investigation and an estimated time for the restoration of service.

Compensation: Airtel should compensate me for the financial losses, inconvenience, and professional setbacks I have experienced due to the prolonged internet outage and lack of reliable customer support.

Improved Customer Service: I urge Airtel to take measures to improve its customer care services, including reducing wait times, providing knowledgeable and effective assistance, and addressing customer complaints promptly.

I am a loyal Airtel customer, and I believe that my loyalty should be reciprocated with reliable and satisfactory services. Failure to address my complaint adequately will force me to consider switching to a different internet service provider to ensure seamless connectivity for my daily activities and work.
I kindly request that you acknowledge the receipt of this complaint letter and provide me with a reference number for future communication related to this matter. I expect a prompt response to my complaint within 48 hours, from the date of receipt of this letter.

Thank you for your attention to this matter. I hope for a swift resolution to the internet service outage and a restoration of my faith in Airtel's commitment to customer satisfaction.

Dear Sir/Madam,

I am writing to register a formal complaint against Airtel regarding the ongoing internet service outage that has persisted for the past 13 days. Despite my numerous attempts to seek assistance through your customer care helpline, I have received unreliable solutions and an overall lack of satisfactory support, causing significant inconvenience and frustration.

Ticket number submitted to airtel.
On 14th July --> [protected]
On 20th July --> [protected]
On 21st July --> [protected]
On 25th July --> 41-[protected]
On 26th July --> 41-[protected]

The details of my complaint are as follows:
1. Internet Outage Duration: The internet service disruption began on 13th July 2023, and as of 27 July 2023, the issue remains unresolved, leaving me without access to a stable internet connection for 14 days. This extended outage has severely impacted my daily life and work responsibilities.
2. Ineffective Customer Care: I have contacted Airtel's customer care helpline on four separate occasions, as documented in the attached call logs. Regrettably, none of the troubleshooting steps provided by your representatives have resolved the issue. Furthermore, the customer care wait times have been excessively long, and the responses offered were unhelpful and did not address the root cause of the problem.
3. Financial and Professional Consequences: As a result of the internet outage, I have faced significant financial losses and professional setbacks. I heavily rely on a stable internet connection for my work, and the lack of service has resulted in missed deadlines, lost business opportunities, and a substantial decrease in productivity.
4. Lack of Communication: Throughout this entire ordeal, there has been a lack of timely and transparent communication from Airtel. I have not received any updates regarding the status of the issue, the reasons for the outage, or an estimated time for resolution.

Considering the above circumstances, I demand immediate action from Airtel to address and rectify this situation. I request the following:

Swift Resolution: Airtel must promptly investigate and rectify the internet service outage at my location to restore uninterrupted connectivity.

Transparent Communication: I expect regular updates regarding the progress of the investigation and an estimated time for the restoration of service.

Compensation: Airtel should compensate me for the financial losses, inconvenience, and professional setbacks I have experienced due to the prolonged internet outage and lack of reliable customer support.

Improved Customer Service: I urge Airtel to take measures to improve its customer care services, including reducing wait times, providing knowledgeable and effective assistance, and addressing customer complaints promptly.

I am a loyal Airtel customer, and I believe that my loyalty should be reciprocated with reliable and satisfactory services. Failure to address my complaint adequately will force me to consider switching to a different internet service provider to ensure seamless connectivity for my daily activities and work.
I kindly request that you acknowledge the receipt of this complaint letter and provide me with a reference number for future communication related to this matter. I expect a prompt response to my complaint within 48 hours, from the date of receipt of this letter.

Thank you for your attention to this matter. I hope for a swift resolution to the internet service outage and a restoration of my faith in Airtel's commitment to customer satisfaction.

I recharged a number that is one digit off from my mom's number. Pls reverse recharge or shift the pack to the right number. Will provide more details when necessary.

Recharge amount 719
Wrong number recharged: [protected]
UPI Transaction ID:[protected]

Hi Team,
I went to nearest airtel show room to change my sim, they said no stock and asked me to visit near by airtel showroom, she gave a sim and asked me to pay 100/-, said this is decided by company to pay 100/-

This is not the first time I have noticed this. I recharged my mobile today for the next 84 days with 6GB data. I already have a 4GB data pack. The validity of the packs after recharge shows the 4GB expiring today, and the 6+ GB expiring on 17th Oct 2023. But when I am using data the data is getting consumed from the pack that will expire on 17th Oct 2023, and not the one that will expire today by 23:59 Hrs. This is a cheating by Airtel. I am trying to raise the issue from the App but there is no way they are registering the complaint as it is asking which location, which OTT and all that. How does the data consumption balance have anything to do with Basement or 9th floor. I have tried to login a complaint but they say the complaint number will be send by SMS but I do not see any number received. And from past experience it will never come

On 15 July, I called Airtel customer care to confirm if they have connection in Pune Ravet Pin code (412101) It was confirmed by them that yes, we can provide you connection. Based on this information we shifted to Ravet Pune on 22nd July. we called Customer care to transfer our connection to from Nashik to Pune they said we have raised the ticket you will receive the technician number on you mobile and it will be resolved in 4hr. we called that number technical support was from Nashik he said I cannot help with the request.
we again connected with Airtel CC - They said you pin code is wrong.
we again connected - They said Tech are not availed hence the delay.
we called again they said that this area does not have feasibility and they cannot provide us broadband connection here.
[protected] - call from Airtel called that we have raised your request and you will get call from our technician sharing 2 number one of the techs who does not belong to this area and 2nd was on their own frustrated customer who also harassed by Airtel customer care and not provided with connection in Hadapsar area.
We shifted to new city new area from Nashik to Pune based on CC information's now there is not airtel service provider available - I am not able to do my office work everything is pending. I cannot change the house As I have paid the deposited rent and rent agreement.
Just because of the Customer cares careless ness and negligence to provide accurate information I have facing so much of difficulty.
Still they are not providing us with any satisfactory answers.
we need the connection as soon as possible or we need all the compensation of 60000 on the thing they we have lost by moving here

On 15 July, I called Airtel customer care to confirm if they have connection in Pune Ravet Pin code (412101) It was confirmed by them that yes, we can provide you connection. Based on this information we shifted to Ravet Pune on 22nd July. we called Customer care to transfer our connection to from Nashik to Pune they said we have raised the ticket you will receive the technician number on you mobile and it will be resolved in 4hr. we called...

We had done roaming recharge of Rs. 3999 for china. But airtel systems are not able to capture network operator in china. Please help in this matter...

I tried to add money in my Airtel wallet but money got deducted from my bank account but it was not reflecting in my Airtel wallet. So to raise this complain and asking for resolution I called Airtel banks customer care number 400 the response I got from the executives was extremely extremely rude and unprofessional. It felt like they just didn't wanted to help, they just kept giving me excuses and were asking me to call back after 1 hour. When I told them that I'm your customer and you are service provider if you can not help right now you should give a call back. The executives rudely replied that you came to Airtel bank, bank did not came to you asked you to deposit money. So you only will give call back to us after one hour. And disconnected the call while I was still talking.
Attached screenshot for my call details.

Payment valid till 30August, but wi fi in non functional since last three days
your local people are not helping

I have been an Airtel Black postpaid customer for more than 10 years.
Last month they incorrectly added international roaming services worth more than Rs.15, 000 that I never requested or used. Airtel call center agents accepted that it was their mistake. But they are not reverting the incorrect billing. In parallel, I keep getting calls from their collection agents to pay the bill. I am not an able to port my connection because of the outstanding bill. This is mentally harassing.
Human mistakes happen. I can understand if some agent by mistake added a wrong item to my account. But what I am not able to digest is what happened subsequently. The complete and systemic disregard of a customer's complaint is something I never expected. I have sent at least 10 different emails, called their customer service 12 times, and also visited their physical store so far. Every time they accept their mistake, register a complaint and then silently close it without resolving.

I am an Airtel Black postpaid customer for more than 10 years. Last month they incorrectly added Rs.15000 worth of international roaming services that I never requested or used. Airtel call centre agents accept that it was their mistake. But they are not reverting the incorrect billing. In parallel, I keep getting calls from their collection agents to pay the bill. I am not even able to port my connection because of the outstanding bill. This is mentally harassing.

Human mistakes happen. I can understand if some agent by mistake added a wrong item to my account. But what I am not able to digest is what happened subsequently. The complete and systemic disregard of a customer's complaint is something I never expected. I have sent at least 10 different emails, called their customer service 12 times, and also visited their physical store so far. Every time they accept their mistake, register a complaint and then silently close it without resolving.

Please help resolve this.

Sir/Madam,
I am student of Marwadi University & I am living at New Marketing Yard, Bedi, Morbi Highway, Rajkot-360003, Gujarat. Here I am suffering for lack of Internet. For study purpose and lack of internet, I want to get Airtel Xstreme Fiber connection. I have registered two times already. But there is no feasibility at my location where i am living in rent. I am requesting you and your well known company Airtel to expand feasibility of connection please. As soon as possible I need fiber connection.
Therefore, I pray and hope that you will notice that matter and sort this issue for your customer. I will wait for your reply.
Thank you

request id : 41-[protected]

I purchased power supply/UPS in last year but it was delivered to me after 3 months and that was faulty piece.it work for just 5-10 minutes and it's gets off.i register 10+ complaint about ups till now. No response from Airtel customer service. It's bad experience from Airtel.

I Have taken Airtel Dth and Fiber connection in Jan 2023 and the salesman of Airtel company said me that this plan is for 5 months and you have to pay Rs 3800 advance and after that if you wish you can renew this plan . But after 5 months when my plan completed . I shifted to Fastway connection . Now after two months i am receiving a bill of 1600 PRs . When I asked customer service about the bill they said that this is postpaid connection . I said them i have not taken any postpaid connection . They said this is postpaid connection you have to pay bill either you use the services or not . Next month will be also generated if you don't diss connect the services . They are making bluff conversation with the customers at the time of new connection . and after that they do not listen to customer .
connection date[protected]
transaction id[protected]
payment 4000 advance rent

customer name Gurpreet Singh
[protected]

Unable to make calls to another airtel mobile number of my family member in particular

Airtel/ wrong number recharged. Please refund amount

I have been using airtel fiber service, in my home our customer ID is[protected]_dsl
Fiber service is stopped from 16.07.2023, we have registered complaint to airtel office, complaint number is [protected], today still problem was not solved by airtel company.
Please refund the charges of 5 or
7 days and also start the connection as early as possible
My phone number [protected]

This is regarding my complaint towards DTH connection wherein my TV connection has not been working since 30th June 2023. I have raised a complaint then . Everyday I listen that the technician is coming but such big liars I had never seen.
Airtel has closed my case on its own repeatedly and falsely assure me that they will send a technician by morning or evening but everything is false. I sometimes pity the customer care associates because they have to take the brunt of aggrieved customer due to the fault of Airtel Backend or operations team. They are incompetent and lack capability hence have not been sending any technician. They are just minting money from me by selling my Airtel black plan and charge my close to INR3000 every month. Such pathetic service. They don’t bother to call me either. I don’t know when my case will be resolved.

Wi-Fi is not working since morning and the company keep sending false messages regarding the time of resuming the service.
Whenever the time comes nearby they send another message with time increment. Received 4 messages till now and in every message they increased 3 hours and nothing happened. Even the customer care doesn’t know anything about the problem, they just keep telling the time and saying that they don’t know anything other than that.