Airtel Complaints & Reviews

Hi,
I booked an LPG cylinder via Airtel Thanks App on 12th March. The transaction id is:[protected]

The transaction is still in progress and My Gas is not booked although the amount is deducted

My airtel number -[protected] UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Please look at the below mail thread. Still Airtel Black is not activated. Kindly compensate me for the mental agony caused and false promises for more than 2 weeks. And no proper response to mail/calls. All my time wasted waiting for Airtel Connection that too after paying advance amount.
For 1 week there is no connection at all and no one listened to the complaints. The field agent phone was switched off and no action was taken. Still it's not activated properly.

On Sat, Mar 11, 2023, 4:27 PM Rishabh Mittal wrote:
Hello,

Kindly check the trailing mail on an urgent basis. There is no response from your(Airtel) end so far.
Docket number: 4342149

On Thu, Mar 9, 2023 at 10:42 PM Rishabh Mittal wrote:
Hi,

Is there any update on this?

I still have no Airtel internet connection. I want a refund for days not served to me, despite taking Rs 4000/- as advance and facing mental pressure and other monetary losses due to your unreliable and unsatisfactory service and resolution.

The app is still not working properly, no one contacted me for setting up Airtel broadband. Moreover, the DTH that you provided, has lesser channels that I had opted for and the customer executive said that those channels are not part of my pack, whereas they actually are as per the website information, but as there is no updated info available on app, I can't confirm the same to him.

Such a pathetic service! Even after complaining on calls and mail, and waiting for 3 days (despite your promise of 24-48 hrs), still no one is ready to take the responsibility. The internet down time is already approaching almost a week now and my plan was changed much earlier.

I will be bound to forward the case to NCH if still there is no solution from your end, other than changing the service provider. I still have my DishTV hardware connection intact and can easily switch back to my previous service provider as I see no benefit of Airtel Black. The monthly bill is also not yet generated.

Kindly check the same on priority.

Landline number:[protected]
Contact no: +91-[protected]

Regards,
Rishabh Mittal
+91-[protected]

On Tue, Mar 7, 2023 at 10:59 AM appellate wrote:
Dear Rishabh,

warm greeting from Airtel!

This is in response to your email regarding delay for your Airtel Balck order with mobile number [protected].

We are working on your request. Please allow us 24-48 hrs to come back to you with an update.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.

In future to check any network issue & raise a complaint, view & pay bills, manage your account efficiently, track your usage, claim rewards & much more by clicking on the following linkswww.airtel.in/5/dsl

Hope this helps!

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.


Regards,
Airtel - Open To Questions

From:
Sent: Mar 6, 2023 7:13 PM
Subject: No broadband connection for Airtel Black

** External Email. Treat hyperlinks and attachments in this email with caution. **

Dear Airtel Team,


I hope you are aware of the fact that I am Airtel Black Customer and was promised priority resolution service.

Despite several complaints and reminders still I have no broadband connection. Is this the service you provide to premium customers?

The customer representative has no answer and the connection agent is not picking up the phone.

Kindly check the same at the earliest as it is already many days since I moved to Airtel black and still fibre connection is not provided and now even the copper connection is removed and there is no internet connectivity and no update on this.

Kindly explain the delay and this sort of attitude to me. I can't rely on Airtel anymore even when switched to Airtel Black. The app still shows incomplete information for my account.

As per your written assurance in various previous mails and Airtel Black promises, Airtel has repeatedly failed to provide/resolve or even listen to customer's voice. Kindly compensate me for the mental pressure and monetory loss faced by me by relying on your services, failing which I will be required to disconnect and move to other service provider.

You may check your complaint records and get in touch with your field agents Mohit and Praveen to seek clarification.


Landline number:[protected]
Contact no: +91-[protected]

Regards,
Rishabh Mittal
+91-[protected]

From: Rishabh Mittal
Sent: Monday, March 06, 2023 07:12 PM
To: [appellate ]
Subject: No broadband connection for Airtel Black

** External Email. Treat hyperlinks and attachments in this email with caution. **

Dear Airtel Team,

I hope you are aware of the fact that I am Airtel Black Customer and was promised priority resolution service.

Despite several complaints and reminders still I have no broadband connection. Is this the service you provide to premium customers?

The customer representative has no answer and the connection agent is not picking up the phone.

Kindly check the same at the earliest as it is already many days since I moved to Airtel black and still fibre connection is not provided and now even the copper connection is removed and there is no internet connectivity and no update on this.

Kindly explain the delay and this sort of attitude to me. I can't rely on Airtel anymore even when switched to Airtel Black. The app still shows incomplete information for my account.

As per your written assurance in various previous mails and Airtel Black promises, Airtel has repeatedly failed to provide/resolve or even listen to customer's voice. Kindly compensate me for the mental pressure and monetory loss faced by me by relying on your services, failing which I will be required to disconnect and move to other service provider.

You may check your complaint records and get in touch with your field agents Mohit and Praveen to seek clarification.

Landline number:[protected]
Contact no: +91-[protected]

Regards,
Rishabh Mittal
+91-[protected]

********************************************************************************...⇄
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
********************************************************************************...⇄

“CONFIDENTIALITY NOTICE This e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.”

I recharged my airtel prepaid sim for 98 rupees on 13th march.. But it is not reflected and services r not working
Paid through gpay
Transaction id is CICAgJCL2Kj7IA

Dear Sir/Madam,

I am writing to file a complaint regarding my Airtel Wifi connection. On March 9th, I made an advance payment of Rs. 2829 for the service. However, since March 10th, the connection has not been working properly, causing a lot of inconveniences.

I raised a complaint with Airtel on March 10th and have been calling them regularly for resolution. Despite numerous calls, the issue has not been resolved yet. This has caused me a lot of frustration and inconvenience, as I rely heavily on the internet for work and personal use.

As a loyal customer of Airtel, I am deeply disappointed by the poor service that I have received. I request you to please provide me with a refund of the advance payment made for the service and discontinue my airtel wifi connection.

I would appreciate your prompt attention to this matter and look forward to hearing from you soon.
Following are details of wifi
xstream fiber [protected] ([protected]_dsl)

also, I have attached call logs and transaction details of the advance payment.

Xtreme fiber[protected]

Thank you.

Sincerely,

I am in Canada and have been using airtel prepaid SIM for about 2 years. I used to get incoming messages but recently last 2 weeks or so, SIM not being detected and no incoming messages.

Anything has been changed recently?
My number: [protected]

Airtel box close to our house compound wall is comdemned. Its causing great nusaince because next house people are conducting video game entertainment, they at night keep wine bottles and many other trash behind the box . We need to fix a gate where the box is placed.
I request you to remove the box which is not used orelse permit to remove by us. My address
1 ak sawmy nagar 9th street medavakkam tank colony kilpauk chennai.
Kindly expedite action as we need space for to fix gate to move our vehicle outside

Respected sir my name is M baswanth Reddy but there was not received in there sms please resolve the problem immediately phone number [protected] total over all state in this problem please take necessary action

Dear Sir/Madam,

I am writing to file a complaint regarding my Airtel Wifi connection. On March 9th, I made an advance payment of Rs. 2829 for the service. However, since March 10th, the connection has not been working properly, causing a lot of inconveniences.

I raised a complaint with Airtel on March 10th and have been calling them regularly for resolution. Despite numerous calls, the issue has not been resolved...

I am writing emails since 07th Mar 2023. Till date no resolution found as promised to be resolved within 24 to 48 hrs.
Kindly check all the emails I have written to the e mail I'd [protected]@airtel.com.
I am sorry to say you have a very lousy mechanism in resolving customer complaint.
For your information I have sent mail from the registered e mail I'd [protected]@gmail.com.
I would request you to go through my mail and give me a resolution.

I have ported my sim from bsnl to airtel and after 5 days still I don’t get the network even i have recharged that number. This is very pathetic experience over airtel

Dear Sir / Mam,

Greetings !

This mail is a reference to a fraud transaction done through my credit card. On dated 19/12/2022 through
a fake website my money debit (19986 Rs) from my credit card.

and credit in a broker account, which name is No Broker technology.

When i discussed with team of No Broker they said me that the money already settled in the beneficiary account . detail is given below.

Beneficiary Details:
Vpa: [protected]@airtel
Settlement ID:[protected]
Settled Amount: 19, 730

Contact Details of Remitter:
Remitter Phone No: [protected]

Payment initiate through airtel payment bank. i have put this message to Airtel bank to help me.

but airtel bank is not giving any response.

pl help me

I am using airtel postpaid mobile number, since august 2022 and payed my all bills lately or timely with penalties now on 11 march 2023 airtel suspended my number without any reason and when i call to 198 customer care they only telling me a single reason that your amount is due thats why suspend pay the dues then it will be activate automatically. I told them before i payed every bill your company never suspended my number now my outgoing,...

I am having Airtel T, V, connection in my house but at 10 A, M, everyday signals interrupted and received message signals disturbed due to bad weather or some other reasons. In Bhopal weather is good .'Let me know how to resolve this problem
my ID FOR AIRTEL CONNECTION FOR T, V, IS
[protected]
IF i Will not received prompt action from your side, I am going tom launch complain in cyber crime cell

I recharged my mobile number ([protected]) using UPI in Airtel Thanks app for Rs.549 on 17th of Feb 2023 and received an SMS with Order Id[protected]) and Transaction Id[protected]. Bank transaction was completed successfully but my mobile recharge failed. After that I got another SMS stating that my recharge failed and the debited amount will be refunded in 7-10 business days, but its been close to month and the amount is not refunded to me.

My airtel money was blocked for unknown reason .am requesting you to unblock it

I want to change the current operator from current operator to another but i tried many times get UPC code but even not getting UPC code it shows error mentioning "There is an active request for the change of ownership / reverification process ongoing for this number. Please contact your service provider for further assistance."

I recharge through airtel thanks app with gpay upi Rs 239..amount debited recharge not done...order id is[protected]

I see that whenever I try to call a Jio number from my Airtel, the phone does not even go through to a ring. It just disconnects without even connecting to a network and I do not even get a message of not reachable etc. While on the other side the phone is within network, and I can call to a BSNL on my friends dual sim. Also, the same time my friends are able to call back if I send an SMS stating I am not able to call. This is not an issue...