Airtel Complaints & Reviews

I took connection of airtel, dth and broadband, for dth connection the security deposit of 1500 was paid. i was told that if I have active connection for 12 months then this money will be refunded. but after completing around 12 months of connection I submitted my set top box in good connection but not they are telling since you were in airtel black your active connection and they are not refunding the amount.

By mistakely I transferred my prepaid sim to postpaid so i want to transfer this return to prepaid, so i called to airtel customer care so they tell me this is unable to transfer in 90days, but i want to transfer, i am using this card since 1month and i am ready to pay the bill of 1 month but they are telling to wait for 90days, bill will rises after 90days, but i dont want postpaid services
Please help

I am in Dubai, I have a Airtel Sim but not getting any signal in dubai

Landline phone service not working.
I paid 499 per month for broadband and landline service
But landline phone not working
Service not available

[protected] landline phone number

I am staying in UAE from last 1 year, when I reach here, I used to recharge my number with Rs 99 by monthly after reaching UAE. But after 4 months my incoming and outgoing are deactivated..
Kindly do the needful to activate it

Date: 31/10/2022.
Customer Name: Asok Chanda
Customer Phone number: [protected]
Address: Flat E4, 304 NSC Bose Road Kolkata 700047
Order ID:[protected]
On 31st October 2022, my father Mr Asok Chanda subscribed to Airtel’s broadband connection and paid in CASH INR 1180 to one of your representatives Mr Arindam. The netbanking system was down hence cash transaction was carried out.
The Airtel connection has not yet been installed due to technical issues of Airtel.
Airtel promised a full refund to my father.
Till date not a penny has been paid to my father. Not only this, after many follow up emails to Airtel - [protected]@in.airtel.com, I have been told that Airtel has refunded the amount to my father’s bank account.
This is surprising and misleading as from the beginning I have clearly mentioned that Airtel does not have my father’s bank account.
Please investigate and refund the full amount to my father in CASH

My line was left inactive for about 2to3 months, but I subscribed data on it today, after 1st subscription expired I subscribed for another moments later I noticed while trying to check my account balance it kept on showing Your Account ha temporarily been suspended how do I sunsupend it cause I'm not even allowed to call a customer care line on it

I am facing very slow internet of Airtel since last 3 months
Plz do something about it
I am not able to do my work with this slow speed of internet

Sir I have applied for airtel connection and I have paid amount Rs. 4995/- thru cheque but I have still not received any connection . I would request you nto please request them to please provide us my amount back .

I have read countless solutions and tried but i still can't activate imessages and facetime to my airtel number even though my message service is active and have balance in it

Hi Team,

I have given a network complaint around 3 year back, without notice Airtel team is resolved the ticket and in Complaint history also they removed everything, this is not a one time everytime, about 1.5 year back also given and its closed without notice and 1 month back also called for complaint and raised and asked the previous complaint but they said as last time, there is no complaint on your number, this is the first time, and I am paying Bill on time but service is not, I am totally frustrated, I have email proof and call Recording proof with me.

Please check and do the needful for the same.
Area: KPHB 13th Phase, Hyderabad, TS-500085.
Area: All over city, i.e. Madhapur, Panjagutta.

Thanks,
Surender.

I'm trying to port my number other operator but airtel not given UPC code.
Sending this message
UPC cannot be generated as there is an active request for the change of ownership for this number.

Hj, i had raise PF AMOUNT transfer request from bharti airtel to current company UAN. Its almost 2 months gone but claim not approved by airtel.

PF no - DSNHP[protected]

Transfer request date - 26 Nov 2022

Hi, i have raised claim transfer request from bharti airtel to current company UAN. its almost 2 month gone but claim not approved by Airtel.

Airtel PF no - DSNHP[protected]

Request Date : 26 Nov 2022

My complaint to Nodal Officer is self explainatory- Basically first airtel gives me an international roaming pack on 29th Nov 2022, the same did not work in bangladesh, I complain on email, no reply, i come back and raise a complaint on 13th dec 2022, for which they agree to refund, I again followup on 28th Dec 2022, Airtel tells me that refund is processed, when I see the statement receivded today there is no refund, and when I ask them today, Some silly supervisors give me a gyan that refund cannot be given because validity of pack is over on Dec 30th 2022. LOOKS LIKE AIRTEL IS EARNING FEW 100 CRORES by doing such malpractices. They should be taken to task.

See my complaint to the NODAL offr-

Please refer to my emails below, wherein a roaming pack for Bangladesh for Rs 1199(Transaction ID[protected] was bought by me on 29th Nov 2022 and the same did not work. I have contacted airtel through email, but no response came (see below), phone obviously was not working since the airtel service did not work at all at Bangladesh. I came back on 11the dec and informed your call centre on 13th Dec 2022 and spoke to one Runzum, she told me that that Rs 1199 pack not for Bangladesh and the same was there in your airtel Website by mistake and as it did not work, she assured me that a refund will be given within 5-7 working days. As the refund did not come, I called again on 28th December and I was told by your representative that the refund is already issued. Today, when I received the bank statement, I noticed that the refund had not come.

Today, I have again called the call centre, the representative was unable to comment on the case and my call was transferred to one supervisor, Ms. Saima, who instead of giving logical replies to my questions, was only saying that the refund cannot be processed . She also went to the extent that I have done a wrong recharge and Rs 1199 recharge is not for Bangladesh while every one in aitel should know that you have changed the policy on 30th November 2022 . while this was confirmed in the first call itself that 1199 recharge for Bangladesh was appearing in your website by airtel's mistake, she kept on arguing that I have done wrong recharge. It looks like she is not aware about the policies of airtel and the affected changes. Airtel only seems to be training her to say REFUND CANNOT BE PROCESSED and customer(especially Prepaid one) is always wrong and you can treat them shabbily and fool around with them. She did confirm that services were not used at all in Bangladesh. when asked why was i told in previous calls, that refund will be processed, she claimed that she doesnt know and she will investigate but refund will not be given. Further Saima nonchalantly said that so what if the service did not work, airtel is not going to give refund even if it was agreed in the previous calls. She further told that I should have called 3 days after taking the pack and how would i call if the roaming pack itself does not work and why was this not discussed in the first call itself on 13 Dec 2022 ( then again on 28th dec 22, wherein your guy has confirmed that the refund has been sent to my account). This clearly shows the malafide intention of Airtel and manipulating information by bringing in new rules after such a long time.

I later called again just to make airtel's stand very clear and call was picked by miss Runzun, who also could not give any details about the issue. but she informed me that i have used the international roaming for some calls. when I probed further, she could not produce any concrete information on what she claimed. This just shows that each one of your representatives speaks differently during different times, probably because the defrauding techniques airtel is teaching them. She further transferred the call to on shasic, who also refused to understand the matter and kept on repeating that refund will not be given and started quoting the funny 3 days rule which is neither mentioned in your website not is it been given in any terms also (see attachment) and extract below:

:"Prepaid subscribers can book their IR pack up to 30 days prior to the actual date of travel. The pack validity will start only when the customer latches on to international network of any country covered by the pack and makes any chargeable usage like Outgoing/Incoming SMS or outgoing/Incoming voice call/data consumption. In case the customer doesn’t travel till the end of 30 days, then the pack automatically expires. The customer will not be entitled to any reimbursement of amounts used to purchase IR pack(s) upon expiry. 10. For Prepaid customers, pack validity starts only when the customer latches on to international network of any country covered by the pack (within 30 days of purchase as stated above) and makes any chargeable usage like Outgoing SMS/incoming or outgoing call/data consumption. The calculation of validity for prepaid IR packs shall be based on Indian Standard Time (IST) and shall expire at 11:59 PM midnight IST."

To me this act of AIRTEL is only a plot to steal, usurp money from gullible prepaid customers who are generally illiterate and less educated people but that does not give Airtel a licence to loot people by cheating them. Let me remind you that airtel has been given a licence to operate telecom services and not loot and cheat people. Whether you refund the money or not this plot has to be brought to the attention of the authorities, which will of course be done as it needs to be checked as to what volume of money is airtel making by using these cheap tricks. I for sure will not use any of your services and would also advise my company to discontinue the existing services.

I do have the recording of all my conversations, which could be produced to relevant authorities.

SHARAD SOOD
[protected]

I took connection of airtel, dth and broadband, for dth connection the security deposit of 1500 was paid.
i was told that if I have active connection for 12 months of Rs 153 and this money will be refunded.
but after completing around 16 months of connection I submitted my set top box in good connection but not they are telling since you were in airtel black your active connection should be 360 and not 153, and they are not refunding the amount.

I also have a mail communication where they just mention 153 and not 360, also they asked my to submit set up box now they arr neither refunding the amount nor the set top box.
Request you to kindly look into it.

Good Morning Airtel Team,

I have been an Airtel black customer since the last 4 months and for internet I have a 200 Mbps unlimited plan, I facing the following issues.

1. Speed issues - the peak speed that I ever get is 70Mbps and while writing this email the download speed was 41 Mbps and Upload was 51 Mbps, attached a screen shot for your reference, and I did this speed test sitting next to the Airtel router. I understand, packet loss and other kind of issues and don't expect 200Mbps on Wi Fi connection, however 41 Mbps is way too low. I tried a hardwired speed test but the issue still persists.
2. Secondly, Airtel 5G never works and whenever I connect to it, I am not able to surf internet, I tried this on my Dell Vostro laptop, all my drivers are up to date and it should ideally work on it, attaching command prompt screen shot for your reference.

Request you to please look into the issue on priority.

Regards
Prashant Gurung
[protected] / [protected]
gurung.[protected]@gmail.com

Respected sir
Airtel company aaye din apne recharge badha deti hai chalo ye to sabke liye hua hai per meri Complaint ye hai ki jo recharge sabke liye 155rs mein 28 din ki validity ka hota hai wo mere liye company 24 din ki validity ke saath deti hai ye partiality company kyu kr rahi pata nahi main airtel company ki purani customer hu do mahine se mujhe 4 din ka kam recharge diya ja raha hai total 8 din ho gaye sir jab jab hum ek bhi din recharge karne mein late ho jaaye to company humari service band kr deti hai per jab hamein 4 din Kam de rahi to hum kisse kahen company mein phone karke complaint karo to wo pehle to thik se baat nahi karte agar karte hai to kehte hai ki solve karenge per kuch nahi karte.
Sir please solve my problem as soon as possible
Thankyou
Name Pooja
Mobile number [protected]

Suddenly my sim network went to 0 and system started displaying "sim 1 not allowed"

Today I recharged for Rs 719 Plan. My money got deducted from my bank account. I got a message that the recharge is unsuccessful and failed. Therefore I request you to either refund my money or recharge my mobile for the amount I paid.

Thanks