Airtel Complaints & Reviews

Hi
My name is farhana Chishti,
I paid bill from sbi yono app for my airtel postpaid on 12 February 2023 630 inr and 12 march 1200 inr, both payments are successful, money has been debited but the biller airtel is still charging me with late fees, and overdue of bill. I have reference ids and transaction id of both payments. I can prove in court that I've already paid the bill

As per what the representative claimed, I have not received free Amazon Prime benefits. for my contact number, [protected].

Before porting, I asked them several times to confirm that the benefit was still available. They confirmed it each time, and finally, after porting, I discovered that the same benefits were not provided under my plan.

My data isn’t working since 4days and i stay alone in another city far away from family so i need to be in touch with my family and use internet in day to day life . recently same complain it was resolved and it took 1 months .. the company won’t provide 1mb free data and here we are not able to use our daily data will they give me my data back ? no right …. my phone is 5g compatible but when i on my mobile data it always show 2g signal i tried every possible way but everything is useless please help me out with this as it is very annoying and even now ive borrowed hotspot from friend

For the past one month, I'm my village and surrounding areas have signal issues after 6.30PM every day. Complaints filed so many times but no resolution. If we haven't recharged, service provider disconnecting the services. What if they are not providing good service?

Issue location Naguluppalapadu village, Prakasam district, 523183

In recent past too many number ports happened from Airtel, this could be an example for service Issue

Hello Team,

My father aged 65 using the prepaid number [protected] since 2006 and he has been a loyal customer since then to Airtel. All of a sudden, his sim not working (no network), and went to Airtel store for a replacement sim. Then we realized that it is under name of Sujatha M which we don't know from where the hell that name came into the picture.

We can share all the proofs if required that we are using...

At my home permesis there is network tower and its generator is noisy so i request you to replace this on another place

Airtel has one of the stupidest and idiotic executives and supervisors. Rupali(Supervisior) she sounded so confident that I issue will resolve in next two hours, if not I will call you and escalate your issue. But she never dd as expected. Everyday I called these scammers and asked for very simple service of wifi plan upgrade but these fraudster daily asked me to pay either 360, 23, 22, 70 etc. post making payment your plan will get upgraded but at the end of the day, I get a message from Airtel that your service request is cancelled due to partial payment. Why I am calling them scammers and fraudster because if they can't upgrade the plan they could have said it upfront but they never did. Third class service from such a big brand. I will definitely recommend all my relatives and known people to stop using AIRTEL SCAM SERVICE.

I've ported my no.[protected] from bsnl to airtel and i've also inserted new sim but verification call to 59059 is not connecting. every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number, along with this there's poor network signals in our locality. I couldn't believe how airtel is so weak in customer service

I'm Syeda Rabia holding airtel mobile no. [protected]. My sim card has been stopped working, and showing no service . I am not able to call(dial & recieve) anywhere including customer care(121). You plz resolve this problem asap. Its very urgent.

I have recharged for rs.260 on my airtel dth as on 14/3/2023 for which the validity shown before my recharge was 30 days (12/4/2023). But after the recharge the validity has been reduced to 27 days (9/4/2023). Although i have complained to airtel about this i have not recieved a valid response.

Please remember not to take services without seeing ID card and names of employees, employees:- Gorakh, pandurang, rushikesh and their seniors don't pick calls, don't service on time, don't come with wires to change wires even when they know they r supposed to do so, they leave the house without telling customers and fight with security if they ask them to wait due to complaint from customers for security check, the airtel boys named above along with senior robbed a customers new cable and purse, they left the house without telling and hit the security officer who was trying to check them and if they have the purse with them at out gate, the give false commitment of servicing again in some hours and never come back, police, cbi, media and law and order informed .

Please remember not to take services without seeing ID card and names of employees, employees:- Gorakh, pandurang, rushikesh and their seniors don't pick calls, don't service on time, don't come with wires to change wires even when they know they r supposed to do so, they leave the house without telling customers and fight with security if they ask them to wait due to complaint from customers for security check, the airtel boys named above along with senior robbed a customers new cable and purse, they left the house without telling and hit the security officer who was trying to check them and if they have the purse with them at out gate, the give false commitment of servicing again in some hours and never come back, police, cbi, media and law and order informed .because of delay in services by airtel, I and my children working online lost a lot of benefits and this also let to frustration and anxiety in them because of which my child started getting a brain attack, police and legals informed

This complaint is regarding the pole which is installed in front of my shop blocking the way which is placed exactly in the middle I request you to please change the pole to a side of the building and do the needful as early as possible
Address: opposite to le blu cafe kammanahalli

My sim card was working fine until last evening when it lost reception. I went to nearby shop and they told that the number has been deactivated. I have been a loyal customer to Airtel since 2017 and I've never expected something like this from Airtel. Kindly look into it in the earliest.

Q. Hello i had recharged my airtel mobile number with inr 179 and had activated a pack for next 28 days.

Next using 'Gpay' i had recharged the same number mistakenly of inr 179and pack for next 28 days.

I contacted airtel for refund/to credit that to talk time at least as it doesn't make sense to use both same packs by paying double the price.

Now they were not ready to refund it as it was done...

Hello i had recharged my airtel mobile number with inr 179 and had activated a pack for next 28 days.

Next using 'google pay' i had recharged the same number mistakenly of inr 179and pack for next 28days.

I contacted airtel for refund/to credit that to talk time at least as it doesn't make sense to use both same packs by paying double the price.

Now they were not ready to refund it as it was done through third party app (google pay) where in they were ready to refund it if was done through airtel app.

Does it make sense?? No matter how you pay money i was paying it to airtel.

Kindly look into this at the earliest and i am ready to provide you all yhe the transaction details as i want to find a solution for this by having the money refunded.

Hi,
I booked an LPG cylinder via Airtel Thanks App on 12th March. The transaction id is:[protected]

The transaction is still in progress and My Gas is not booked although the amount is deducted

My airtel number -[protected] UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Please look at the below mail thread. Still Airtel Black is not activated. Kindly compensate me for the mental agony caused and false promises for more than 2 weeks. And no proper response to mail/calls. All my time wasted waiting for Airtel Connection that too after paying advance amount.
For 1 week there is no connection at all and no one listened to the complaints. The field agent phone was switched off and no action was taken. Still it's not activated properly.

On Sat, Mar 11, 2023, 4:27 PM Rishabh Mittal wrote:
Hello,

Kindly check the trailing mail on an urgent basis. There is no response from your(Airtel) end so far.
Docket number: 4342149

On Thu, Mar 9, 2023 at 10:42 PM Rishabh Mittal wrote:
Hi,

Is there any update on this?

I still have no Airtel internet connection. I want a refund for days not served to me, despite taking Rs 4000/- as advance and facing mental pressure and other monetary losses due to your unreliable and unsatisfactory service and resolution.

The app is still not working properly, no one contacted me for setting up Airtel broadband. Moreover, the DTH that you provided, has lesser channels that I had opted for and the customer executive said that those channels are not part of my pack, whereas they actually are as per the website information, but as there is no updated info available on app, I can't confirm the same to him.

Such a pathetic service! Even after complaining on calls and mail, and waiting for 3 days (despite your promise of 24-48 hrs), still no one is ready to take the responsibility. The internet down time is already approaching almost a week now and my plan was changed much earlier.

I will be bound to forward the case to NCH if still there is no solution from your end, other than changing the service provider. I still have my DishTV hardware connection intact and can easily switch back to my previous service provider as I see no benefit of Airtel Black. The monthly bill is also not yet generated.

Kindly check the same on priority.

Landline number:[protected]
Contact no: +91-[protected]

Regards,
Rishabh Mittal
+91-[protected]

On Tue, Mar 7, 2023 at 10:59 AM appellate wrote:
Dear Rishabh,

warm greeting from Airtel!

This is in response to your email regarding delay for your Airtel Balck order with mobile number [protected].

We are working on your request. Please allow us 24-48 hrs to come back to you with an update.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.

In future to check any network issue & raise a complaint, view & pay bills, manage your account efficiently, track your usage, claim rewards & much more by clicking on the following linkswww.airtel.in/5/dsl

Hope this helps!

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.


Regards,
Airtel - Open To Questions

From:
Sent: Mar 6, 2023 7:13 PM
Subject: No broadband connection for Airtel Black

** External Email. Treat hyperlinks and attachments in this email with caution. **

Dear Airtel Team,


I hope you are aware of the fact that I am Airtel Black Customer and was promised priority resolution service.

Despite several complaints and reminders still I have no broadband connection. Is this the service you provide to premium customers?

The customer representative has no answer and the connection agent is not picking up the phone.

Kindly check the same at the earliest as it is already many days since I moved to Airtel black and still fibre connection is not provided and now even the copper connection is removed and there is no internet connectivity and no update on this.

Kindly explain the delay and this sort of attitude to me. I can't rely on Airtel anymore even when switched to Airtel Black. The app still shows incomplete information for my account.

As per your written assurance in various previous mails and Airtel Black promises, Airtel has repeatedly failed to provide/resolve or even listen to customer's voice. Kindly compensate me for the mental pressure and monetory loss faced by me by relying on your services, failing which I will be required to disconnect and move to other service provider.

You may check your complaint records and get in touch with your field agents Mohit and Praveen to seek clarification.


Landline number:[protected]
Contact no: +91-[protected]

Regards,
Rishabh Mittal
+91-[protected]

From: Rishabh Mittal
Sent: Monday, March 06, 2023 07:12 PM
To: [appellate ]
Subject: No broadband connection for Airtel Black

** External Email. Treat hyperlinks and attachments in this email with caution. **

Dear Airtel Team,

I hope you are aware of the fact that I am Airtel Black Customer and was promised priority resolution service.

Despite several complaints and reminders still I have no broadband connection. Is this the service you provide to premium customers?

The customer representative has no answer and the connection agent is not picking up the phone.

Kindly check the same at the earliest as it is already many days since I moved to Airtel black and still fibre connection is not provided and now even the copper connection is removed and there is no internet connectivity and no update on this.

Kindly explain the delay and this sort of attitude to me. I can't rely on Airtel anymore even when switched to Airtel Black. The app still shows incomplete information for my account.

As per your written assurance in various previous mails and Airtel Black promises, Airtel has repeatedly failed to provide/resolve or even listen to customer's voice. Kindly compensate me for the mental pressure and monetory loss faced by me by relying on your services, failing which I will be required to disconnect and move to other service provider.

You may check your complaint records and get in touch with your field agents Mohit and Praveen to seek clarification.

Landline number:[protected]
Contact no: +91-[protected]

Regards,
Rishabh Mittal
+91-[protected]

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