Airtel Complaints & Reviews

Airtel's chatbot mistook and wrongly activated IR data pack of 14999 while my request was for IR plan of 365 days which they could not activate at the time of request due to a technical glitch at their end ( attached for reference)
On April 4th, immediately after the wrong activation within minutes, I have reported it to the customer care . They updated me that it is sent to backend team for removal.
On 5th April when I made a follow-up call for knowing the status, their customer care executive confirmed me that there is no data pack active now and it is removed assuring me that I wont be charged.
Bill generated on 8th April included charge of Rs.17698/- for the data pack as well including GST.
I wrote to 121 and appellate as well. They are just copy pasting same text without answering to the point on why bill included this when I was assured that it would be removed.
On the advise of having a whatsapp chat with dedicated IR customer care, I tried . They just say "Hi, this is so and so, how can I help you today " and when I brief the issue, they just vanish, do not answer anything .
5 times they did the same, Very carelessly. In between one simple reply of " Sorry for the inconvenience caused to you, bill is generated and we can not process your request " which is like, mistake is there but you have to pay it/

I ported my mobile number [protected] to Rajasthan circle, the old sim stopped working on 14th April, 2023. On 15th April 2023 I inserted the new sim given to me in my mobile, but the sim is not able to register on Airtel network.

Please resolve my problem.

This is to state that airtel pole is fixed at both end of my house which is causing troubles to me.
Hence it is requested to relocate one of the pole in order to resolve the issue.

In Dec 2022, I ported out from Vodafone to Airtel.
I had paid and cleared all my dues with Vodafone and got a new Airtel SIM in Dec.
In February 2023, Vodafone generated a new bill for Rs. 309 to my number. This was not right. In March 2023, Airtel deactivated my SIM without any notice. Now I am at risk of losing my number as I live abroad and cannot go to India to get a duplicate SIM!!

Please help me in getting my old Airtel SIM re-activated.

Sir.
I booked new connection on1 April23.I paid four thousand on same day. During visit of technician he informed that due to technical issue, services cannot be provided.
At least amount should should have been refunded, on Sunday ie 9 April, I lodged complaint on no 198 and gentleman assured that I will receive refund within 48 hours.
Till date no refund of four thousand has been recd. Today your customer executive is informing that you have to mail to some I'd
This is not expected from corporate like Airtel by giving evasive and irresponsible replies.
In case amount is not refunded within next 48 hours I will discontinue all mobile and net services and switch to JIO.
Please take necessary and urgent action.

Mails are not responded by nodal officer, then what is role of nodal officer
Regards
Suresh N

Show quoted text

Hi, I'm currently at dubai and have Airtel sim with me. I'm continuously recharging an amount of RS.99 monthly for the active network of my number here as suggested by customer care. But after six month it showing no service here. Currently do the needful as the phone number is essential for bank transactions and other important matters. Hope you will do the needful.
My email ID is [protected]@gmail.com and mobile number is [protected].

I'm using Airtel black account, in my account i didn't get proper connection so I plan to change my location. Airtel doesn't not have service to my new connection. i request to close my account. I raise lot of service request to close there is no response from Airtel. For new connection they call repeatedly. For my request Airtel doesn't give proper response.

I did recharge of rs 3359 from my airtel thanks app and it said i will get cashback of rs 15 to rs 100. I didn't receive any.

My browser show me on this site every time one.airtel.in. I've already cleared my browser cache and all.but no use still showing my browser

I have recharged on 3 April 23 for Rs 200 and from my balance of Rs 200 their is a deduction of Rs 22.42 on 3 April 23 itself as service charges but 3xecutive said that it's for activation of channel 278 which I have deactivated on 17 dec 22 then how it got activated without my consent, also Rs 15 deducted on 29 jan 23 as service charge and Rs 25 was deducted from my adjusted refund of Rs 487 and upon complaint it's still not been refunded in my account and service provider Airtel DTH is not at all resolving it as it's a complete mistake from their employees of backend who are deliberately doing this nonsense.
Also activation fee of Rs 413 and Rs 150 as installation fees have still not been refunded as these two services are available free of cost to all DTH hd set top box and it's available on thanks app and on website but Airtel is doing fraud by not giving the refund of these two amounts.

Ask them to refund it on priority basis.

Hello:

Airtel has delayed customer complaint from me for no calls can be made outgoing by 7 days instead of 24 hours. They want to show it as faulty SIM Card (REF CLAUSE:: ZTE ZXC10 GMSC Mumbai Alcatel-Lucent - Shahnawaz Anwar) and not their own Switch problem. This is happening because of inefficient and lazy Telecom Call Center girls. Please take note of this case and lodge a case in Kolkata High Court asap.

Thanks.

Regards
Rohan Sarker
CEO - Leonora CHAT

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Urgent: Customer Complaint: No calls can be made (Mobile or Landline) from Airtel Prepaid [protected]
Inbox

Rohan Sarker
Wed, Apr 12, 5:10 PM (15 hours ago)
to 121

Hello:

Please take urgent action as no calls can be made (Mobile or Landline) from Airtel Prepaid [protected] for nearly 15-20 days. Call gets terminated with a beep sound within 4-6 seconds. Today I lodged an IVR complaint in 121. No action is taken. Please resolve the problem.

Area where I live: Sherwood Estate [Narendrapur], West Bengal (South 24 Parganas)

Waiting for your kind reply.

Thanks & Regards
Rohan Sarker
[protected]

121
Wed, Apr 12, 6:52 PM (14 hours ago)
to me

Dear Rohan Sarker,

Greetings from Airtel!

This is in reference to your email regarding unable to make call issue for your Airtel mobile number [protected].

At the outset, I regret the inconvenience caused to you.

We would like to inform you that your concern has been registered with reference number CLCNF3EST[protected] which will be resolved by[protected] at 06:47 PM.

Thanks for reaching out to us. Delighted to assist you!

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.


Regards,


Airtel - Open To Questions

From: Rohan Sarker
Sent: Wednesday, April 12, 2023 05:10 PM
To: [121 ]
Subject: Urgent: Customer Complaint: No calls can be made (Mobile or Landline) from Airtel Prepaid [protected]

** External Email. Treat hyperlinks and attachments in this email with caution. **

Dear sir/madam
Airtel mobile service many times recharge my plan daily 1.5 GB unlimited 3 month and my data complete early iam also extra data plan recharge but daily data complete ofter extra data plan not active not browsing internet so iam already customer care contact but not responding Airtel mobile network service provider this problem solving please sir...

I have been charged about Rs5000 for International roaming even though I never activated international roaming on my number.
This is giving me a hard time and a horrific experience where I have to put in so much time and effort trying to get this off my bill and save my hard earned money.
I called customer care team and they said they can’t help me here. Their service is just pathetic.

Hello team good afternoon I have called you so many times regarding my coverage device and your customer team said you have already pending a request for static IP spoken to them on Saturday but nothing has resolved now. Can you please look into on urgent basis so that will not hamper on my work. Otherwise I have to check another options like Jio or connect

Regards

Charanjit singh
[protected]

From October 2022, every month i have been charged 200 INR extra as a data booster package activation.

There is no data booster package activated against my number as confirmed by customer service and also from the airtel thanks app.

Issue has been raised from 1.5 months back but still no resolution.

i am being still charged 200 extra every month.

Dear team,
We have struggling call to [protected]. But it says.." you are not call you this number"

Please solve problem as soon as possible.

My India prepaid Airtel sim is not working in Dubai which I had also recharged with 500 INR balance before to Dubai for business purpose. Today I just landed and it is not working and not even picking any network of Du or Etislat. Please help how will it start working ? It important for me to call my family with my airtel number. kindly resolve my problem.

Im irshad ahmad from gagal kupwara i was working with airtel company as retailer perform mobile recharges i had pay 1500 for retailer id to fareed ahmad dar. and he give me id i used that id for 2 months only and then my airtel sim was blocked. when i ask him to give me dublicate sim card he ignores me and atlast he didnot give me dublicate sim card. when i get dublicate sim card from other person who is workng with airtel and thn fareed dar asked me i cannot restart your lapu sim. if you want to restart your sim he demands bribe 1000 to restart lapu sim once again. please help me to get my amount back or restart my lapu sim so i can perform recharges and earn some money.

The fraud company airtel has took 2000rs from me last month ..
i have plan of just 398 now i wana port out from this fraud network .
and they are giving me diffrent excuses when i call thier customer care ..
they are not providing me upc code after many call and massages ..

Hi,

I am a Airtel extreme fiver consumer. My unique id is [protected].

In last six months there has been there were 12 instances when Airtel’s network was down and I was not able to work. They always promise for uninterrupted services and I was not able to work for 12 full days. I had done a recharge and paid 3005 rs for six months package.

In the last week itself there were three outrages during the working day and I had lost a big amount of money because of this service disruption as I was not able to perform my employment duty.

We request for a strict action against Airtel and demand a compensation for the same.