Airtel Complaints & Reviews

I have recharged for rs.260 on my airtel dth as on 14/3/2023 for which the validity shown before my recharge was 30 days (12/4/2023). But after the recharge the validity has been reduced to 27 days (9/4/2023). Although i have complained to airtel about this i have not recieved a valid response.

Please remember not to take services without seeing ID card and names of employees, employees:- Gorakh, pandurang, rushikesh and their seniors don't pick calls, don't service on time, don't come with wires to change wires even when they know they r supposed to do so, they leave the house without telling customers and fight with security if they ask them to wait due to complaint from customers for security check, the airtel boys named above along with senior robbed a customers new cable and purse, they left the house without telling and hit the security officer who was trying to check them and if they have the purse with them at out gate, the give false commitment of servicing again in some hours and never come back, police, cbi, media and law and order informed .

Please remember not to take services without seeing ID card and names of employees, employees:- Gorakh, pandurang, rushikesh and their seniors don't pick calls, don't service on time, don't come with wires to change wires even when they know they r supposed to do so, they leave the house without telling customers and fight with security if they ask them to wait due to complaint from customers for security check, the airtel boys named above along with senior robbed a customers new cable and purse, they left the house without telling and hit the security officer who was trying to check them and if they have the purse with them at out gate, the give false commitment of servicing again in some hours and never come back, police, cbi, media and law and order informed .because of delay in services by airtel, I and my children working online lost a lot of benefits and this also let to frustration and anxiety in them because of which my child started getting a brain attack, police and legals informed

This complaint is regarding the pole which is installed in front of my shop blocking the way which is placed exactly in the middle I request you to please change the pole to a side of the building and do the needful as early as possible
Address: opposite to le blu cafe kammanahalli

My sim card was working fine until last evening when it lost reception. I went to nearby shop and they told that the number has been deactivated. I have been a loyal customer to Airtel since 2017 and I've never expected something like this from Airtel. Kindly look into it in the earliest.

Q. Hello i had recharged my airtel mobile number with inr 179 and had activated a pack for next 28 days.

Next using 'Gpay' i had recharged the same number mistakenly of inr 179and pack for next 28 days.

I contacted airtel for refund/to credit that to talk time at least as it doesn't make sense to use both same packs by paying double the price.

Now they were not ready to refund it as it was done...

Hello i had recharged my airtel mobile number with inr 179 and had activated a pack for next 28 days.

Next using 'google pay' i had recharged the same number mistakenly of inr 179and pack for next 28days.

I contacted airtel for refund/to credit that to talk time at least as it doesn't make sense to use both same packs by paying double the price.

Now they were not ready to refund it as it was done through third party app (google pay) where in they were ready to refund it if was done through airtel app.

Does it make sense?? No matter how you pay money i was paying it to airtel.

Kindly look into this at the earliest and i am ready to provide you all yhe the transaction details as i want to find a solution for this by having the money refunded.

Hi,
I booked an LPG cylinder via Airtel Thanks App on 12th March. The transaction id is:[protected]

The transaction is still in progress and My Gas is not booked although the amount is deducted

My airtel number -[protected] UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Please look at the below mail thread. Still Airtel Black is not activated. Kindly compensate me for the mental agony caused and false promises for more than 2 weeks. And no proper response to mail/calls. All my time wasted waiting for Airtel Connection that too after paying advance amount.
For 1 week there is no connection at all and no one listened to the complaints. The field agent phone was switched off and no action was taken. Still it's not activated properly.

On Sat, Mar 11, 2023, 4:27 PM Rishabh Mittal wrote:
Hello,

Kindly check the trailing mail on an urgent basis. There is no response from your(Airtel) end so far.
Docket number: 4342149

On Thu, Mar 9, 2023 at 10:42 PM Rishabh Mittal wrote:
Hi,

Is there any update on this?

I still have no Airtel internet connection. I want a refund for days not served to me, despite taking Rs 4000/- as advance and facing mental pressure and other monetary losses due to your unreliable and unsatisfactory service and resolution.

The app is still not working properly, no one contacted me for setting up Airtel broadband. Moreover, the DTH that you provided, has lesser channels that I had opted for and the customer executive said that those channels are not part of my pack, whereas they actually are as per the website information, but as there is no updated info available on app, I can't confirm the same to him.

Such a pathetic service! Even after complaining on calls and mail, and waiting for 3 days (despite your promise of 24-48 hrs), still no one is ready to take the responsibility. The internet down time is already approaching almost a week now and my plan was changed much earlier.

I will be bound to forward the case to NCH if still there is no solution from your end, other than changing the service provider. I still have my DishTV hardware connection intact and can easily switch back to my previous service provider as I see no benefit of Airtel Black. The monthly bill is also not yet generated.

Kindly check the same on priority.

Landline number:[protected]
Contact no: +91-[protected]

Regards,
Rishabh Mittal
+91-[protected]

On Tue, Mar 7, 2023 at 10:59 AM appellate wrote:
Dear Rishabh,

warm greeting from Airtel!

This is in response to your email regarding delay for your Airtel Balck order with mobile number [protected].

We are working on your request. Please allow us 24-48 hrs to come back to you with an update.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.

In future to check any network issue & raise a complaint, view & pay bills, manage your account efficiently, track your usage, claim rewards & much more by clicking on the following linkswww.airtel.in/5/dsl

Hope this helps!

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.


Regards,
Airtel - Open To Questions

From:
Sent: Mar 6, 2023 7:13 PM
Subject: No broadband connection for Airtel Black

** External Email. Treat hyperlinks and attachments in this email with caution. **

Dear Airtel Team,


I hope you are aware of the fact that I am Airtel Black Customer and was promised priority resolution service.

Despite several complaints and reminders still I have no broadband connection. Is this the service you provide to premium customers?

The customer representative has no answer and the connection agent is not picking up the phone.

Kindly check the same at the earliest as it is already many days since I moved to Airtel black and still fibre connection is not provided and now even the copper connection is removed and there is no internet connectivity and no update on this.

Kindly explain the delay and this sort of attitude to me. I can't rely on Airtel anymore even when switched to Airtel Black. The app still shows incomplete information for my account.

As per your written assurance in various previous mails and Airtel Black promises, Airtel has repeatedly failed to provide/resolve or even listen to customer's voice. Kindly compensate me for the mental pressure and monetory loss faced by me by relying on your services, failing which I will be required to disconnect and move to other service provider.

You may check your complaint records and get in touch with your field agents Mohit and Praveen to seek clarification.


Landline number:[protected]
Contact no: +91-[protected]

Regards,
Rishabh Mittal
+91-[protected]

From: Rishabh Mittal
Sent: Monday, March 06, 2023 07:12 PM
To: [appellate ]
Subject: No broadband connection for Airtel Black

** External Email. Treat hyperlinks and attachments in this email with caution. **

Dear Airtel Team,

I hope you are aware of the fact that I am Airtel Black Customer and was promised priority resolution service.

Despite several complaints and reminders still I have no broadband connection. Is this the service you provide to premium customers?

The customer representative has no answer and the connection agent is not picking up the phone.

Kindly check the same at the earliest as it is already many days since I moved to Airtel black and still fibre connection is not provided and now even the copper connection is removed and there is no internet connectivity and no update on this.

Kindly explain the delay and this sort of attitude to me. I can't rely on Airtel anymore even when switched to Airtel Black. The app still shows incomplete information for my account.

As per your written assurance in various previous mails and Airtel Black promises, Airtel has repeatedly failed to provide/resolve or even listen to customer's voice. Kindly compensate me for the mental pressure and monetory loss faced by me by relying on your services, failing which I will be required to disconnect and move to other service provider.

You may check your complaint records and get in touch with your field agents Mohit and Praveen to seek clarification.

Landline number:[protected]
Contact no: +91-[protected]

Regards,
Rishabh Mittal
+91-[protected]

********************************************************************************...⇄
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
********************************************************************************...⇄

“CONFIDENTIALITY NOTICE This e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.”

I recharged my airtel prepaid sim for 98 rupees on 13th march.. But it is not reflected and services r not working
Paid through gpay
Transaction id is CICAgJCL2Kj7IA

Dear Sir/Madam,

I am writing to file a complaint regarding my Airtel Wifi connection. On March 9th, I made an advance payment of Rs. 2829 for the service. However, since March 10th, the connection has not been working properly, causing a lot of inconveniences.

I raised a complaint with Airtel on March 10th and have been calling them regularly for resolution. Despite numerous calls, the issue has not been resolved yet. This has caused me a lot of frustration and inconvenience, as I rely heavily on the internet for work and personal use.

As a loyal customer of Airtel, I am deeply disappointed by the poor service that I have received. I request you to please provide me with a refund of the advance payment made for the service and discontinue my airtel wifi connection.

I would appreciate your prompt attention to this matter and look forward to hearing from you soon.
Following are details of wifi
xstream fiber [protected] ([protected]_dsl)

also, I have attached call logs and transaction details of the advance payment.

Xtreme fiber[protected]

Thank you.

Sincerely,

I am in Canada and have been using airtel prepaid SIM for about 2 years. I used to get incoming messages but recently last 2 weeks or so, SIM not being detected and no incoming messages.

Anything has been changed recently?
My number: [protected]

Airtel box close to our house compound wall is comdemned. Its causing great nusaince because next house people are conducting video game entertainment, they at night keep wine bottles and many other trash behind the box . We need to fix a gate where the box is placed.
I request you to remove the box which is not used orelse permit to remove by us. My address
1 ak sawmy nagar 9th street medavakkam tank colony kilpauk chennai.
Kindly expedite action as we need space for to fix gate to move our vehicle outside

Respected sir my name is M baswanth Reddy but there was not received in there sms please resolve the problem immediately phone number [protected] total over all state in this problem please take necessary action

Dear Sir/Madam,

I am writing to file a complaint regarding my Airtel Wifi connection. On March 9th, I made an advance payment of Rs. 2829 for the service. However, since March 10th, the connection has not been working properly, causing a lot of inconveniences.

I raised a complaint with Airtel on March 10th and have been calling them regularly for resolution. Despite numerous calls, the issue has not been resolved...

I am writing emails since 07th Mar 2023. Till date no resolution found as promised to be resolved within 24 to 48 hrs.
Kindly check all the emails I have written to the e mail I'd [protected]@airtel.com.
I am sorry to say you have a very lousy mechanism in resolving customer complaint.
For your information I have sent mail from the registered e mail I'd [protected]@gmail.com.
I would request you to go through my mail and give me a resolution.

I have ported my sim from bsnl to airtel and after 5 days still I don’t get the network even i have recharged that number. This is very pathetic experience over airtel

Dear Sir / Mam,

Greetings !

This mail is a reference to a fraud transaction done through my credit card. On dated 19/12/2022 through
a fake website my money debit (19986 Rs) from my credit card.

and credit in a broker account, which name is No Broker technology.

When i discussed with team of No Broker they said me that the money already settled in the beneficiary account . detail is given below.

Beneficiary Details:
Vpa: [protected]@airtel
Settlement ID:[protected]
Settled Amount: 19, 730

Contact Details of Remitter:
Remitter Phone No: [protected]

Payment initiate through airtel payment bank. i have put this message to Airtel bank to help me.

but airtel bank is not giving any response.

pl help me