Airtel Complaints & Reviews

I am using airtel from last two months and the quality of network is very low in my area. Despite of several calls to customer care the only solution they provided was "you need to go out of your home to enjoy our uninterrupted network". Thanks for this third class network coverage. "we build a tower every our" is what you say, isn't it? I guess you should build two or more towers every hour with respect to what you have. Totally disappointed by your service.

I purchased a airtel prepaid sim in the month of march'19. Since than 4g/3g signals are too weak, in house as well as outside. I seldom am able to use internet. I made complaint at local level with no avail. They said, possibly my handset is old (Samsung s4/2015). So i purchased new handset vivo v11 spending 24000/-.
But no change in signal status. Later on i also sent mail to airtel. They replied that we are working on it. But still situation is same. I wish to change the service provider. Can you suggest?

Please release the out going and incoming call for below mentioned mobile numbers immediately already we paid bill amount of rs.6372/- which is out standing. Cheque is submitted rs.13780/- dated 29/3/2019 cheque no. 076251.

1 [protected] [protected]
2 [protected] [protected]
3 [protected] [protected]
4 [protected] [protected]
5 [protected] [protected]
6 [protected] [protected]

After many reminders also not activated connections our business is suffering from this so kindly look into the matter.

We have 16 corporate connection for the month of march & april 2019 invoice till date we have not received so kindly send us all bills then only able to make payment.

I hope that airtel md is able resolve the problem & i believe your efficient person.

Regards,
Manjunath k n
Asst. Manager human resource
Divgi tts pvt ltd.
Banavasi road, sirsi.
Ph no.[protected]

I have just portable number in to airtel postpaid. And i am not able to use internet from yesterday morning. When i try to call on 121 and 198 and press 9 to talk customer care executive person then automatically call get cut. I have tried to call on 12118 they have raised service tickets, reference number :[protected] and[protected] respectively. And both are closed now, but still i am not able to access internet.

Dear sir, this is dr anil kumar p, i lost my mobile so i blocked my airtel mobile number, so i visited nearest customer care for sim replacement/duplicate sim, they asked me to pay 150/- which is unfair, i said customer care said 25/-, they refused to listen, asked to go to mahbubnagar/hyderabad which is 20/100 km respectively. I request stop/cancel his license for cheating the person. vendor number [protected], refused to share his name....

I just received a fraud call and he has my complaint details. He said that he want my debit card details to verify my transaction and revert the action of last recharge. But smartly i won't give him all these details because i knw airtel is not responsible for refund and they never ask for card details they already have all details.

And the calling no. Is : [protected]

Sir,
Today i applied new dth connection through online and i give my contact no. And airtel customer exc. Contacted me and said for my sd pack set of box 1300 + 277 for 1st month inc. Instal and delivery and informed local delar will contact you. Since local delar asked me 200rs add installation chrg.
I called your customers care they said they dont know about my booking my chargebis 1700rs (Boking#[protected]
Very bad servic from airtel.

I made recharge of 998 rupees on my number [protected] mistakely. I want to reverse the process and want to refund my 998 back to my account. This recharge is done by phone pay app.

If you failed to refund then do this recharge on [protected]

My transaction id : n1905061322597908813566

Utr :[protected]

Transaction date: 06 may 2019

Transaction time: 01:23 pm
Phonepay account no: [protected]

Bank details : indian bank
Bank account no.: [protected]
Holder name: rahul meena

Airtel dth is showing recharge plane rs 295 online and collecting 495 on the same recharge on the same pack saying 200 rs is taxes
I wanted to ask trai that what type of tax they apply here

And we also get less channels after trai new regulations
By paying the same amount
New regulations are not beneficiary for consumers it is now beneficial for operator companies only

Dear sir/ madam,

I would like to bring to your notice that, i would be moving to my new apartment "nandi citadel" within a month. However, i have noticed that there is no network inside the apartment and it is very frustrating.

I would be working from home majority of the times and my phone should be reachable at all times.

I kindly request your team to look into this issue and please ensure to provide proper signal in/ around the apartment.

Dear all,
I am ajmal, customer for the airtel service for more than 15 years. We have shifted our house to the new location and i like to shift the connection to the new location. When i contacted the customer care, they have taken the address and said it will get shifted within 3 days. But suddenly i came to know that there is no feasibility and connection is not possible. When i contacted they said its impossible to give the connection for the new location address. But there is a people in my next street who is using the airtel service. I have explained this many times and they said not possible.
So this shows the respect given from airtel for a valued customer who is using for more than 15 years, they are ready to leave the customer becoz they have extracted all their needs from me within this 15 years period so now they don't care about me. So i don't know whom to contact regarding this. So anyone please help on this.

-ajmal

Sir mera naam rakesh kumar hai mera mobile number[protected] is number ka bill jama ho jane ke bad bhi phone mein service provide nahi kiya ja raha hai pahle hamein commitment kiya gaya tha call 7000 jama karna hai bhabhi ka devar mil jayega 3240 ka lekin bill jama hone ke bad hamein 600 aur jama karne ke liye kaha ja raha hai iske baad hi number chalu ho payega kahan ja raha hai jabki humne payment jama karne samay aur airtel store wale bhaiya ne bhi kai baar pucha ki payment kitna jama karna hai jacqueline ji e s l y kisi aur ka pajama karna hai baat baaki kavya hoyega aur payment hua nahin karna hai aur number chaar kadam chalu ho jayega lekin number chaar din lag gaya chalu hone mein aur chalu hone ke kuch din baad hi number dobara band ho gaya sarme pichle do saal ki complaint kar raha hoon aaj tak mein koi company ka photo nahi hai airtel isliye nahi jana jata tha service gandi ho airtel 2 isliye jana jata hai ki service acchi ho hoti hai lekin humare tab miscommunication miscommunication kiya ja raha hai aap hi bataye airtel kaise aur rahe ho kya karen

I have mistakenly recharged wrong contact number through paytm and i want to cancel the recharge. Please help. This is important.

Please find the details attached.

Reference order: [protected]
Incorrect mobile number : [protected]

I have tried everything to reach out to airtel officers but no luck. Tried contacting on 121,
121,
[protected]@in. Airtel.com,
Appellate. [protected]@in. Airtel.com,
Nodalofficer. [protected]@in. Airtel.com
But did not get any useful reply, all i am receiving is automated replies.

More details:

Number i was trying to recharge was [protected] (Belong to my husband) and is registered with [protected]@gmail.com marked in cc. Which i did recharge second time, just after this recharge.
And the number i tried to recharge with is [protected] (My idea number) linked to paytm account with email id [protected]@gmail.com.

This number [protected] (Where incorrect re-charge was done) does not belong to either o[censored]s and hence we cannot authenticate this number.

Step 1 - applied for a sim change on 01 may 2018, the sla was 48 hours for activation but the store representative promised lesser time.
Step 2 - post 48 hours the sim was not active, called up 121 and registered a complaint and was given another 48 hours time line, with promises from the manager that this will be high priority.
Step 3 - sim still was not active post the 56 hours time line, called 121 and they stated my complaint was "closed" as resolved.
Question a. Is are airtel shutting down?
Question b. Is it just balant disregard to thier customers?
Question c. They have no clue to whats happening?

Highly frustrating talking to thier customer care and the phrase "sorry" can be heard every second in the conversation!!!

Sir,
I have an airtel prepaid number which got deactivated last week because it was not in use but the number is very important to me because it is the only means of contact in many of my documents and government job forms. Incoming and outgoing calls of my number were also barred. How can i reactivate the same number? Please tell the needful.
I will be very thankful to you.
Tanumish

I m highly annoyed by the dth service of airtel dth service, my account balance expires 10 days before than the due date, i recharged my airtel dth with the monthly pack of 360 rs. For one month but the account balance expires in 20 days as the company deliberately activates some un necessary activation without giving me any information, i never asked them to activate anything other than my package, for which i pay 360rs. For 1 month, but it's now continued in succession for third time, a fraud is going on here with the airtel dth customers, & company's staffs refuses to do anything, plz help me for this

I requested for talktime balance recharge but i was mislead by sending me a message for unlimited talk time which i recharged but the balance did not top up. When i put my request in customer care they were very rude to not help me and instead told me to do a different recharge.
This misleading and rude behaviour will lead the company to loose old customers and loose a good reputation.

Hi iam woking in shahdara and iam getting network issue from last 1 year iam complaining to your costmer care but no response till date in our area we get very low network to recive n make calls and our coustmer also having problems so u have do some thing to get more coustmer to choose airtel u have been a best company till past years so plz do sonething to boost network in our area

Airtel signals are worst in our locality... Internet services are also worst... We don't have even 2g also properly... So please resolve our problem as soon as possible.. Atleast try to improve till 3g... We don't have 4g towers so we depend on 3g services only... So please its a request to solve the issue as soon as possible... This is second time iam complaining about the issue so please try to solve it atleast this time...

I have recharged airtel dth customer id-[protected] on 2/5/19 20:24:29 with rs. 335/- through mobile banking recharge facility, but airtel dth service not started and the transction was successful. My money has been deducted but service not started. Already talked to customer care but no response.

Transaction ref id[protected]
Status - success