Airtel Complaints & Reviews

I had taken accidental insurance from airtel secure and it was almost a year when my phone fell down from pocket and got damaged. I submitted claim with full detail. I got a call from airtel's representative that my claim got rejected. The reason i was given was that external force is missing and it is not accidental but negligence.

Under this logic, every accidental damage can come under negligence and company will continue to cheat customers. When no solution was given to me, i terminated all services i was getting from airtel. But this does not stop company to loot customers.

I urge you to look into this issue and take some severe action to restore faith of people in insurance industry.

20 months back i bought a new handset from apple and got it insured by airtel secure for two years as per there promises and advertisements. Few months back my phone was damaged and was claimed through airtel secure and got replaced as apple has a policy to replace the phone instead of repair during the warranty period. So i was provided with new imei number and recently my phone got damaged again but the airtel team is not ready to claim my handset saying that imei is different. After the the first claim none of the team has informed me to update the imei so how i’m suppose to know what’s the next step. Now they have closed this case and after my complaint their customer service representative said that this offer was only for one year which was claimed by the company for two as per their websites application and advertisements but they have been charging monthly charge for that. If the service for just one year so how can they charge me for 8 months extra? This is a lie by customer service executive whose phone number is ‭+[protected]‬.
See i have been with airtel for more than 10 years now to infact my alternate number is also by the same network but this is my first time when i’m experiencing any cheating by the company.
My points are:
1. If imei was to be updated then why no one informed me about that and rejected my claim because of this.
2. Customer service executive lied that the service was for one year but charged monthly subscription charge after one year.

Complaint reference no is 90624677.
Current device claim – service request # 4373612
Previous device claim – service request # 3521128

Kindly check i have recharge on Saturday on Airtel portal through but today at present not recharge my airtel numbet.
Details mention below :

06-Jul[protected]Jul-2019) TO TRANSFER
INB Bharti Airtel Ltd [protected]IGAGNLKTT0 199.00

Check on Help line number not properly option in IVR.

Ahesanali Saiyed

I have migrated my airtel postpaid [protected] to airtel prepaid, recharge done 129 rs on 7th julty 2019 from Airtel thanks app, outgoing sms&call barred, even unable to call 59059 for tele-verification.

incoming call & sms activated but outgoing not activated-
I cant waste more money and time
call me asap airtel mobile [protected], alternative number-[protected] [protected]@gmail.com sushanta Barman

Hi, i am airtel prepaid customer and living in hyderabad and i am having 3 prepaid connections.in my area signal strength is too low and automatically dropping the calls in every one minute. Even i have raised the complaint through customer case also... But no result yet. Can you please look into this issue asap.. As we are facing this issue since long time.

I have given a request for migration from postpaid to prepaid on 28.06.2019 in airtel store... On 02.07.2019 my postpaid sim has deactivated then after i inserted prepaid sim... But network was available in prepaid too...

So i went i gave a complaint regarding my sim problem to airtel store and called customer care n number of times even i mailed to them several times but they didn't solve my problem

Not able to do fund transfer as otps are stopped... Many problems facing from one week

They have not been resolving my issue since one week...

From one week i have not received any calls from my clients... I lost my business from this sim card and they killed my time from 02 july 2019..

They are very irresponsible...

I've ported my tata docomo sim of ap to airtel in orissa. Porting request placed on 1 july but the harresment started by airtel on 4th july the new sim got network but the old sim also have the network.

When i try to activate the sim ivr says your activation request is processed please restart the phone.

From last 4 days i unable to activate my new sim and the old sim also stop working
No one is helping me
My docomo no [protected]
Alt no [protected]

Airtel should be held to answer for misleading the public that it provides as 24 hour service. Yet again when i call the technical help line at 12am to register that my broadband is down yet again, i was met by the usual excuse "sorry ma'am but our server is down so we can't check anything and we can't even register your complaint so we suggest you call back in the morning." honestly why on earth would you pay an employee to sit and answer the phone during these hours when the answer is going to be the standard - we can't help you! Just let him sleep peacefully at home and stop advertising you can help customers around the clock and just be honest about the hours that you are open for service.

I recharged my airtel prepaid sim with top up of ruppes 48, which was supposed to give 3 gb of internet, on 6th of july, 2019. The recharge amount had been deducted from my phone pay account but data pack is still not activated. I tried to contact airtel but no response was there from their side. I inquired phone pay and they told that recharge have been done, recharge is shown in airtel app but still 3 gb data is not given to me.

Yash chauhan
Bulanshahr, u. P.
[protected]

Today evening 7/7/2019 when i was trying to recharge my airtel sim it was not working because i didnot put balance & validity since 6month so my airtel sim is deactivated so, please reactive my airtel sim for further use it again. So i want to activate my airtel sim urgently please kindly accept or approved my proposal. Here are my given information or detail which i have been submited during new connection :-
- my deactive airtel number - [protected].
- my name or client name - nirmalendu debbarma.
- my father name - bidhu kumar debbarma.
- my address - krishnanagar, charukuthir lane, agartala, tripura (West)
Pin - 799001.

Airtel ltd. Arti varma (mob.no.[protected]) comes to their phone and later Mr.Abhinav sharma mob.No.[protected]
email id - [protected]@bhartiairtelconnect.in
Address - Bharti Crescent no.55 Divyashree tower Bannerghatta Bangaluru -560076

They call me about 4G setellite device installation and tell me yes, but i don't know the company's account. Give
Bharti Airtel Services
a/c - [protected]
IFSC code - UTIB0002521
Bank - Axis Bank
Add-Lucknow Branch

I have already deposited Rs 2 lakh in both the accounts and they have also given me a policy of mail (Deed of lease[protected] and a form also registraton no . L74899DL1995
PLC070609
From oct.2018 to April 2019, they were talking to them on a phone call but could not be contacted for two months.
Make it hard to tell you if it's right or wrong and with which form you can help me

Fraudster Airtel,
Thanks for cheating and misguiding the customers, I was using corporate customer plan for the number :[protected] in Maharashtra circle. Two weeks back visited the airtel store and confirmed on circle change from Maharashtra to Karnataka. They even checked my airtel app and plan details. All the freebies were active on this number.
I asked to retain the 749 plan and asked if all free bees( Netflix, amazon prime …will continue to work?) .
The store people confirmed all the offers remain same and can go ahead with MNP . I submitted all the relevant documents as per guidelines and trust.
Now the situation is none of the freebies are active on my number and customer is failing to respond(C[protected]) given false commitment.
People paying 400Rs on any network are getting all freebies and with 749 payment I get nothing. I visited store 3 times, they say it will take one week -2 weeks. When I called 121, they say I’m not eligible.
Fed up hearing your stories daily. Shameful to know this is how you treat you customers with fraudster commitments.
Can I get final feedback, you trap customers like this ? or its some gimmick? Or dead trap, I will act based on that.

Hello, My Airtel number is [protected] and I have recharged with 499, money got deducted but not recharged. I only got a message that "Your airtel mobile [protected] online recharge txn ID[protected] of Rs 499 has been initiated. Please keep the txn id for future reference." Regards, Nandini bag.

Company is taking following up very badly for recharge and promotion after multiple times denying of calls and services. And customer care guys is taking very funny. Once i m disconnecting calls they calling with different number with same executive. Today i m denying for service and calls. Executive said provide your whatsapp number. For promotional offers.

Dear sir /madam I Recently Came in Airtel telecommunication and I called 59059 verification department But they Tating 4hour and Some going serious on me still not activate im facing this problem today morning 8am to upto, And this Sim was Main num for me all transactions n call r pending so plz help me

I have not recharged my airtel last month airtel stops incoming and outgoing calls but also stops to not receive sms because of this i m not receiving sms from irctc, bank otp, and other otps and etc... I want to know why should airtel stops this service of not reciveng sms because of this i m facing big problem because i not able to recive otp and other imp.. Messages...

Hi,
I had a very terrible experience o[censored]sing Airtel postpaid. Say it the Call failures, worst internet speed, contacting customer care, etc.
Even when there was 1.5GB/day data and unlimited calls were available for 3 months at Rs399, I kept using Airtel Postpaid only because I thought I had a privilege or atleast good speed or service. Bills were ranged from 400-600 per month.

I called for complaints atleast once in a month (and I don’t need to tell what a test of patience to have a speak with Airtel Customer Care Executives is) asking/begging them to improve network and other issues. And every time they would say it would be resolved in 3-4 business days. Then I asked them if they cannot provide me good service they don’t have rights to charge me. Still, I kept paying bills for years and finally I had to tell them that, I’m not paying anymore unless there is any improvement in their services. I waited a little and got ported to Jio.

Now, they have got all my services from Jio stopped due to outstanding payment of around 600 (at Airtel before leaving).

I’m feeling very irked and helpless as a customer that I do not have any say in this. I just have to keep my mouth shut and keep paying the bills irrespective of what services I get. Should I not expect atleast minimal services at Rs500/month when the average is Rs399/3 months? How can such companies hold their heads high and torture us?

Do you know what am gonna do? I’M PAYING MY OUTSTANDING BILLS to get my services started in JIO. That’s what I can do as a customer. Things would be different if this was the case in the US or other countries, and no wonder why our country is so ill-fated!!!

Jai Hind

There is a video problem in my Airtel Internet TV since 2 months, it shows B001 or Service list update is in progress or Invalid Service and while checking the signal it shows good signal which is in green.

First time raised complaint was in May 1st week after that engineer came and unluckily the channels were visible, so he said that if you get this issue again please call me not the Airtel customer care and i handed over the Rs. 150 to him for absolutely nothing. Then i contacted him 1 or 2 days for the same issue, he said he is coming but no one came.

Then Second time i have to raise the complaint to customer care on june 8th as per my availability, then the engineer visited and saw the issue he suggested that we need to change the set top box, i said ok. Then again i had to follow up back to him for the same but he never came. Then as per my conversation with local airtel office i explained everything to them about how unethical behaviour was shown by their engineers, they confirmed me the resolution to be expected soon, again nothing happened.

And these guys keep asking me for the 150/- service charge again for the pathetic service and also for set top box replacement which is i don't know if it's the last resolution my issue.

Also i have paid my monthly rental twice and was not able to enjoy the services.

So I request you to please look into the issue and help me resolve it soon, below is my account details :

Account Name : Kandarp Sharma
Mobile : [protected]
Cust ID : [protected]

Sent this above email to Nodal desk a week ago and the only thing I am recieving is daily call asking if my problem has been resolved or not. But actually nothing's happening. Also now I can't even access my dth account on app.

Dear sir, sim swap option in airtel mitra app is not showing, i tried with uninstall & again new version install but still not the option is showing. Everyday my customers returned from my shop, they came for sim replacement, but i can't help them. I also contacted airtel customer care but they not helped me. My lapu no. [protected]. Please help me. I need sim swap option very urgent...
My Name Rizwan khan
Am from Ashta (sehore District Mp)
My shop name:- prince Redio
My mobile Number [protected]
Please urgent Response me

Airtel has deactivated my sim 4 days back without any intimation. If enquired in airtel office they give reason such as phone is charged more.. So due to heat of charging (Silly reason) or phone is currupt (If currupt my other data also should be currupt) or software update (I have not permitted).
It's just a reason to charge 25 rs. (If guenine, no issue in paying 25 rs.)
Provide to activate sim in airtel app itself.. To avoid going to office... Where service providers are not costumer friendly..