Airtel Complaints & Reviews

I took new Airtel DTH connections. I was promised MakemyTrip voucher worth Rs 1500 which was not given to me. After my comments on Facebook, they gave me a MakemyTrip Voucher which was not accepted by MakemyTrip for hotel bookings. Now there is no response from Airtel.
I have been using Airtel mobile for more than 4 years now.
Looks like Airtel is loosing customer base and is engaging in malpractices to attract new customers.

Sir,

I have changed my plan on 6th July 2018.
My previous plan was advance rental plan, which gets renewed in every July.
I was waiting till July to change my plan as the plan charges (999 ) per year.
I have changed my plan to 399 but still my bill generated included the advance rental charges also.
As new plan is activated the old plan should be deactivated by default as per my knowledge.
Your customer care executive said that my plan renews on 4th hence the advance rent charges are included. and now nothing can be done.
But this is for your kind information that, till July my airtel app on mobile has not facility to change the plan. But till the time i have activated new plan it allowed me to do the same. So its your app problem that it allowed me to change though the previous plan renewed for this year.
Also i have visited airtel gallery in karvenagr, Pune in last week to change my plan they said that this can be done on my app on 5th or 6th July.
Please have a look in this matter and send me revised bill with deduction of advance rental charges..

I request to port my no.([protected]) Vodafone to airtel dated 20.06.2018.he give me a sim bt already this is rejected by airtel
my no. has been activated on dated 10july 2018 bt no sim recived by airtel.
I contact to Mr. sonu verma([protected]) which is port my no. bt no response for his side,
kindly help me coz my no. is un active

Contact me [protected]

See from last month onwards you are automatically

activating value added service which is "GLAMVIDEOS"

and keep on deducting the amount from my main balance

(looting), that too today 11/07/2018 itself two times

deducted (Rs15+Rs15) stating for GLAMVIDEOS money

been deducted, [censored] airtel I haven't activated

anything, can you refund my money to my main balance

totally Rs45.00 which from the beginning you deducted

Rs15.00 then I have not ready to recharge this

[censored] airtel number because I already knew you'll

do this fraudulent money looting, but I need to make

an important call unavoidably I recharge only Rs.30 in

that also you deducted Rs.15.00 why airtel why you

are doing like this?

Recently I have recharged for the max HD plan and it’s been only a week and they have switched off my Airtel Digital tv and customer care people are just assuming that I am not there customer and my mobile number is not registered. But everything is displaying on my menu screen. It’s a totally fraud. I lost 1500

I have been using airtel postpaid number since last 7-8 years, 5 day before airtel has suspended my number with showing reason non payment of bill. But i don't have any pending bill and i also submitted all the proof to airtel, but continually five days they calling one time in day and saying that we will cal back you in 10 minutes, and they calls next day to repeat same wording " we call back you in 10 min".
Airtel refused to last bill payment of Rs.1900 which has paid by me, but in my last bill which has received from airtel, the payment of Rs.1900 are mentioned in that bill. i don't know whats evasive going on in airtel. They himself gave receipt of payment and after 1 month they himself refused that he didn't received above said payment.
since 5 day my number has been deactivated and i facing problems.

Hello myself Sreenivas [protected] . Having airtel connection since 17 years & i strongly believe airtel network & customer service is going downhill. I have complained on airtel website PR[protected]. Zero communication from anyone though 2hr window is said.
Thought of taking an airtel broadband so that at least via wificall we can at least keep mobile aluve. Still nobody is interested in that sales call too.

Recharge benefits not given of 195 rupees for 27 days, it was given for only 5 days is to be said by your company customer care expert, and when I was making call then voice will be listen that is, your balance is insufficient to make call. I was make a Recharge after seeing the Recharge offer so I need my all benefit of my 195 recharge. I was requesting you to give my benefit

I am facing 3G/4G network issues in Anand vihar, Kharegaon, Kalwa Thane.
I called airtel CUSTOMER CARE thrice in last week and every time they are saying problem will be resolved very soon. Almost 7days are over and I can use my 3G/4G Internet services. I have faced lot of financial loss due to non availability of Airtel network.
Is this Fastest network in India?
###...
Worst network, worst CUSTOMER CARE and worst approach for the users...

Who will bear my loss... I am free lancer and almost my 3 orders of Rs 8.5 lacs has been cancelled just because I have attended video call meeting on scheduled time.
Bc ### off this Airtel company.

I had opted for a new Airtel broadband / fixed line connection on 29th June 2018. The sales person had promised a quick (1 day) installation and activation for a 100 Mbps connection at my residence. They also offered a 6-month plan for the same and I ended up paying for it upfront.

That was 12 days back now and I have been facing complete irresponsibility and un-professionalism from Airtel customer care and service personnel since then. Details of the issues faced so far:

1. Airtel took 4 days (July 3rd) just to get a technician to my residence and the person just ended up setting up a connection, but did not activate it (no internet). The service personnel promised that it would get auto-activated in a couple of hours, but that didn't happen.

2. The technician also told me that they can provide max 24 Mbps connection in my area, even though I was promised and had proportionately paid for a 100 Mbps connection, as that was my minimum requirement

3. The connection is still in non-active state. I have not been able to access internet for 12 days in this day and age in Bangalore, not counting the endless hours spent talking and worrying about this

4. I have called the customer support for this at least 8 times, and each time I have been promised that someone will reach my place in 4 hours to 1 day, but no one showed up

5. On July 5th, they closed my service request saying that the connection was activated, even though that was not the case!! On calling them back, I got the same response again that someone will reach my place and resolve the issue

6. Having been frustrated by this behavior, I finally asked for a disconnection and refund. Someone from customer care called me up again saying that not to go for disconnection and someone will soon take case of my request. Once again, no success. They actually closed my disconnection request saying that the issue is resolved!!!

7. I have tried calling the customer care multiple times, sent official mail too, but yet no help from these guys. Finally today I have received a message from these guys saying that my issue will be resolved in 46 days!!! The message also does not mention any details like what exactly is the issue they are going to resolve in 46 days!

Due to all this, I have no option left but to take things in my hand and reach consumer forums. I am looking for a complete cancellation and refund from Airtel on this, as this is the least they can do.

I am just one step away from lodging an official consumer complaint now. I have not heard of this type of behavior towards customer from a company like Airtel.

Further details:
Landline Number: [protected]
Original complaint number: 97650590
Cancellation request (9th July): 97809278
Latest request number being processed: 97843708

I'm having full network, but not able to access Internet!.. I have 2 Airtel Sim cards.. using Airtel since 2003.. didn't have any problem till April.. from then I'm having this problem.. when I call Airtel they say we will resolve this problem till some date but nothing is resolved
Please resolve this problem as soon as possible.. I'm not the only one facing this problem.. when I am calling Airtel they say that there's no indoor coverage in your area.. there is good outdoor coverage..
Should I sit outside to use internet?

I requested online for new connection in my area and immediately i received 5-10 calls from multiple people to provide docs and payment.they literally haunted me for payment without even showing their faces and forced to share the docs over whatsapp. as i rejected to pay they came to home and then made us pay the amount. even when one representative is at home taking payment one more person from airtel called and said he is ot authorised person.i think this is an internal fight for commission for number of connections taken by each person which made me suspect if this is really airtel or some fake company. and then after the payment none of them received the calls. website dispalys 100mbps but the person who took the payment told he could only give 24 mbps in my area which is literal cheating.and then after 3 days of waiting called the customer care and they told we could not provide service in your area plz apply for a refund. this is the highest level of service to the users from airtel

I recharged my phone on MyAirtel on 14 June 2018 for Rs. 448. Including Promotion, I paid Rs. 403 for the same through my PhonePe Wallet. I repeat, on MyAirtel and payment through PhonePe wallet. The payment was a success and have confirmed it with PhonePe but the MyAirtel app showed that it was a failed transaction. It has been almost a month, they've not cared to refund my money. I receive the same email, every single time I mail them. And finally, last week I received a text saying the "Refund has been initiated, check your bank account in 48 hours". I made the payment through PhonePe and not bank! But I've not received in either of it. I've never had to follow up so much. The service has been pathetic. I can't let my money go for no reason. Ref. No. CONRC[protected]. Merchant Order No. (Which I got after going behind PhonePe number of times. Apparently failed transactions don't show up on MyAirtel which is the most stupidest thing.) is #[protected]. I didn't want to post the complaint here, but is my last resort.

Sir

I had applied for a broadband connection and the said connection was provided on 27.05.2018. At the time of registration I had given a cheque of Rs.5428 being six month's advance rent. The connection was activated on the day of installation. However the said cheque was lost by yr deptt. and even after assurance that the matter is being looked and will be resolved within 4 days my connection was deactivated. I took up the matter with appellate authority ncr who were kind enough to order restoration and no penalty/other charges provided I paid it within 4 hours. I have paid the amt immediately. Now I have recd a bill for Rs/128.10 being late fee. Pl advice the concerned deptt to quash the order. Regards Mohinder [protected]

I am using Airtel DISH TH service in apartments...ID number is [protected]... we are having common dish in our block .. 7 -8 flats are using .
I have communicated to airtel customer care dept on 2nd Jun on set up box issue .. It is continuously going in download option. Engineer came on 5th Jul but not explained the problem and said that it is maintenance issues and set up box issue ... I spent 4 hrs 05 mins for follow up... I am sending email and SMS but no one is responding.
I have asked for disconnection and requested to refund amount ( as I have paid till April 2019 ).. Whenever I was calling, they used to hold line ~17 mins and disconnecting lines/ not responding .. I requested to connect the line to supervisor, they were not responding

I lost my phone along SIM with phone number [protected]
So I applied for a new SIM with same number and installed it in my new phone yesterday at 4 pm
But my SIM is not yet activated even after 24 hours.
I have been a privileged customer paying my postpaid bills regularly but now I am dissatisfied that nobody is helping me to activate my new SIM of same number [protected]

Kindly help me out to activate my new SIM at the earliest so that my old SIM in my lost phone will get deactivated. Otherwise I have to face the risk of somebody misusing my phone number which I lost
Please help me at the earliest.
My alternate number is my husband's number [protected].

Vatsala Manohar

This is the worstest service provider I have ever faced. I raised a request for the new broadband connection. Immediately I received calls from multiple people from Airtel asking to pay the intial amount for broadband connection. Few guys did not even come home and ask to forward the documnets over whatsapp and pay amount before 1 o clock same day. Its a market where everyone shout their products but everyone from airtel fighting for payment this time. I paid amount of 4k to one representative who is from airtel and when paying itself one more person called and told that he is not teh authorised person. The guy made us pay through online link and thats it from then no one airtel resposded for our calls. If we call customer care after 2 days they say we are still processing it. After 4 days after high screaming the customer care says we cannot give connection in your area sorry we will refund the amount. These are really unexpected standards from Airtel running behind money for commision of agents but not on providing service customers. really dissatisfied and frustrated.

We have requested for Airtel broadband connection on 29th-June. Even my neighbor has the same connection so we thought it would be easy to get connection. On 2nd July their executives came and took the application and 500 Rs. from us. CEF no: 80135843. They promised that the connection would be given with in 24-72 hours. However, after 10 days also we have not received connection. Every now and then airtel people call and enquire as if they are giving connection but they never came. I got text messages from Airtel saying my connection is ready for installation. But airtel executives call and say due to technical issues they cannot give connection now and it will taken another 5 working days. The so called fastest internet service in India is dead slow in providing connection. When we ask for refund of our money they simply hangup the phone. We are highly dissatisfied by their behaviour. Please refund our amount paid. Kindly don, t do false promises.

Regards
Satish BK

Hi, I changed my aitel 3g sim to 4g tomorrow.After a confirmation call I received a message saying that the 4g sim has been activated and then the network of my old 3g sim was disabled.. but the 4g sim was not activated and still showing emergency calls only.what should i do now.??is there any way i can get my older 3g sim to work??? please reply asap..

I am getting these messages from a$-tfarot that "callcost:rs.0.00 duration:00:00:13 bal:rs.159.60
And my balance is actually NOT deducted. but I don't know what the hell is happening with my sim card or my phone. I am getting these messages since last month fix this prob;em right away airtel owners, you don't know what you'll be facing after doing this with ur customers