Airtel Complaints & Reviews

I have made prepaid recharge as on 22.3.2018 @199 and suddenly 2-5 days before my outgoing call stopped. I have called 121 customer care and was told that you have lost your minimum balance amount. I dont know what is this??? I was unable to call so was told by cc to add min amount and you will get the validity and call on. Also try to switch off the phone and then switch on, i did that also. Nothing was changed and i was unable to made the calls once again. I have recharged prepaid with rs 349/- as on 09.4.2018 and as on 10.4.2018 the outgoing stopped with the voice message no sufficient amount available for the account.

Hope the situation is well understood. Hope you will take immediate steps with immediate effect to arrange to allow my outgoing call on and the benefit of rs 199 plan and rs 349 plan accordingly without any further delays.

Airtel customer support has been notified about the posted complaint.

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R

REJAUL KABIR

from Kolkata, West Bengal

Apr 10, 2018

Please deactivate mobile no. [protected] and [protected] as I am unwilling to continue due to my personal reasons.

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S

SHREE SADGURU

from Pune, Maharashtra

Apr 10, 2018

My number is [protected]
from yesterday afternoon my number's service is blocked without any reason

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Address: 620001

I traveled to usa on 08/03/2018. We asked the airtel office contonment trichy branch for roaming pack and they suggested us to put 3, 999inr and they said it includes certain minutes of outgoing, free incoming and 1gb data daily free. But nothing worked in usa. I restarted my phone several times as theya sked me to do so. Even now when i go and ask for refund they dont take responsibility. I need refund and proper answer for this issue.

Airtel customer support has been notified about the posted complaint.

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R

Rikrang

from Kolkata, West Bengal

Apr 10, 2018

Sir,
In my village Wakso Nengsa, North Garo Hills, Meghalaya there is no proper network, so please provide 4g tower in our area so that we can enjoy internet thanking you.

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G

gargscm

from Delhi, Delhi

Apr 10, 2018

As i am transfered my mobile no. from postpaid to prepaid, but as i am running with credit balance at airtel which has not been refunded till time . as i have called to customer care they are ignoring to make my payment.

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V

vaibhavraikhare

from Delhi, Delhi

Apr 10, 2018

I have a fixed line connection of airtel broadband at Noida. The internet is fine but from the landline if i try to dial any Jio number, it wont get through. I am noticing this from starting. If i dial any other number from the landline it connect in no time but when its Jio, it doesn't.

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R

Rehamanaarya

from Bhimavaram, Andhra Pradesh

Apr 10, 2018

My friend put my number for call forwarding. now my friend phone was stolen. Pls remove my number for my friend call forwarding

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Dibyajyoti Nag

from Mundi, Madhya Pradesh

Apr 10, 2018

Sir I have a great mistake of my own fault. I have done one wrong recharge amount 498 instead of 448 plan. please sir reverse it.

Date : 9/4/2018

My Mobile Number : [protected]

Wrong Amount : 498

Right Amount : 448 (4G Plan )

Transaction ID :[protected]

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S

Saifuddin Lal

from Ahmedabad, Gujarat

Apr 10, 2018

Company show me the offer 148
Unlimited std+ lockal +1gb data /day for 28 days
But when i recharge 148
They send me a message and say you can call unlimited std + lockal only in airtel to
Airtel network and 300 mb data par day
What is this???????

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Address: 462008

My name is Dildar Khan.my age57 year Ian go to Delly airtel sirvice center but not response me. I am a resident of Bhopal. My phone was lost 10 days ago, due to which the second SIM of Airtel has to be removed. I have been in the SIM for 5 days. SIM has not started yet I am very upset Please help me is my SIM number [protected]

Apr 10, 2018

Updated by Abhishek Ancor My name is Dildar Khan. I am a resident of Bhopal. My phone was lost 10 days ago, due to which the second SIM of Airtel has to be removed. I have been in the SIM for 5 days. SIM has not started yet I am very upset Please help me is my SIM number [protected]

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R/s
My pack was over on 9/4/2018
Today i am selecting online recharge pack for rs 149 in which unlimited calls, sms and 1gb data download every day for 28 days validity.
After entering the mobile number it asked for online payment
So i made payment online through my net banking
I have got the message from bank that amount 149 is debited from your account.
The message from customer care (Airtel) also received that online recharge txn id[protected] of rs 149 has been initiated.

After that i am waiting for one hour and check the balance status.
But it does not show

I could not call to outside or send any message through my mobile number
Pl do the needful

Airtel customer support has been notified about the posted complaint.

Apr 10, 2018

Updated by H D Deshpande I have selected a pack of Rs. 150 recharge for 28 days validity in which unlimited calls, SMS and 1GB data every day
I am making payment online and amount is debited
The txn ID is[protected]
But I cannot make any call or sms
Pl do the neddful

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Address: 262802

Sir,
My name is harinath chaudhri. I have lost my mobile phone during travelling by train included airtel sim. So i request you to kindly block my mobile number [protected] so that the misuse of the sim can be stopped. So i request you to kindly block my mobile number. I shall be highly obliged to you and also appreciated to you. I shall be highly obliged to you

Airtel customer support has been notified about the posted complaint.

Apr 07, 2018

Darshan Nandan's response The transaction has been failed but money has been deducted from the bank account

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D

Darshan Nandan

from Bengaluru, Karnataka

Apr 10, 2018

The transaction has been failed but money has been deducted from the bank account.
Transaction id:[protected]
Mobile number:[protected]

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N

Nhhyundai

from Ahmedabad, Gujarat

Apr 10, 2018

Hi
We have airtel broadband service on the name of Mr.Vishal Tandon.
Telephone no-[protected]
User Id-[protected]
Relationship no-[protected]

Our address
A-91, zodiac aster, bodakdev, ahmedabad

Deactivate this account urgently with no any excuse.

Do this on priority.

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Y

Yamin1234

from Gobardanga, West Bengal

Apr 10, 2018

24 pargnaa ramnagar
Village-pipli
Dist nadiyan
West Bengal
Mene bhut baar complain karwayi mene lekin koi help ni hui sir...

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S

sujeet pal4362

from Chaibasa, Jharkhand

Apr 10, 2018

Dear Sir,
I am a prepaid customer Airtel. My Mobile No. is [protected]
I want incoming & outgoing and sms call detail of my no. for last three month.
february 2018 to april 2018
Please provide me detail on my email ID, my email ID is as given below.
naveennict.[protected]@gmail.com

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Address: Chennai, Tamil Nadu, 600089

I am an airtel user for last 15 years. I have never seen such a worst, irritating and frustrating network of airtel. I have been experiencing this for the last 6 - 8 months and is crossing my tolerance limit. It is as good as having a no data rather than having a airtel data enabled. I have changed 3 phones and 2 sims and not even a slight improvement. Now i understand why airtel is promising customer to carry over the unused data to the next cycle, because i am not able to use it current cycle because of the worst connectivity. What is the value and use of paying bill amount. Pls take some action immediately

Airtel customer support has been notified about the posted complaint.

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F

Fun to JourNEY

from Jhanjharpur, Bihar

Apr 10, 2018

[protected]

I was trying to many times to contact customer service but we can't got any response
Please help me soon
Please

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S

Selvapathmavathi Pugazhenthi

from Ranchi, Jharkhand

Apr 10, 2018

I have re charged with 4g pack but it always works with 3g speed. It is very slow for the past 2 days.

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Website: Airtel.in

I have recently switched my airtel simcard from postpaid to prepaid. The old sim card becomes in active, since 5 days over. So i inserted new card but it is not working. Looks like inactive card. Because of this, i am not able to proceed with any banking activities.

#1. I tried to contact customer care center goregaon east but they refused by saying the care center gave you incorrect simcard.

#2. Called customer care number but they simply tossed my call from one team to another.

#3. I asked senior resource to kindly escalate this issue but he didn't. (Name jagdish something).

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Address: Bangalore, Karnataka

Dear sir / madam
This is jayanth n from bangalore my landline number is [protected] and it is stopped working since morning. We are running cyber cafe you kow to run cyber how much internet is important and internet also not working so please clear as soon as possible our customer is coming and going from morning we had know buisness. And i need to know how much data is used this month and the package of our data.

Airtel customer support has been notified about the posted complaint.

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Zowel timung

from Aizawl, Mizoram

Apr 10, 2018

Our place is only 2 g network before you were given 3 g Ne network but now is only 2g we should be Airtel 4g network, i[censored] were not make the Airtel we will be use the jio sim .

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Address: Allahabad, Uttar Pradesh, 211006

Dear sir services of airtel are worst in our area in allahabad allahapur their 4g connection is not giving even 2g speed i want of port my number to vodafone. I have send massege to 1900 more than 10 times during last three days
Also talk to customer care executive three times every times they are saying the i will receive the porti ng code but the truth is till now i have not received the code

Please help me.

My mobile which i want to port is [protected]

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Address: New Delhi, Delhi

Mr. Ealias ps
Puthengady house
Mulanthuruthy post
Ernakulam district pin 682314
Kerala.
Respected sir i as a customer of airtel mobile. [protected]. Ii am facing no 3g 4g 2g coverage in indoor. I am unable to use internet imo whatsup facilities in indoor. Please solve this issue sir.
Thanking you
Your's sincerely
Mob [protected]. Alternate.[protected]

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Address: Kolhapur, Maharashtra, 416003

Website: Airtel

On 10 april 2018 morning i received the sms from airtel informing that 'super store service has been activated on my number and rs.99/- has been deducted from my main account. Thank you for choosing super store, ' while i never chose or requested or gave consent for that super store service, and i am not at all aware either about this. So this service was activated on my number fraudulently and without my knowledge and consent. Hence, i request to airtel to refund my money deducted by mistake and reimburse the same in my account. Otherwise i shall be left with no option other than to complain to trai.

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I have ported my number from aircel to airtel on 26th march 2018 and they said that a person from airtel will come for the verification and the sim will be activated in 7 days. Now, the person for the verification didn't come to the address and he didn't even call before coming or if he did come to the address then he should have called on the alternate number. Now, they are saying that the verification is negative so you have to come to the store again to submit the documents and then we'll initiate the verification process. Now it's been more than 2 weeks that i'ver ported and the sim has not been activated and they want me to come to the store again. I don't understand the point.

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Address: Agra, Uttar Pradesh, 283119

Sir i have 1gb/day data plan on my no [protected]. From last two days i am facing problem to using internet that speed is very slow and without usin net as i used before my 1 gb daily data finished so that i am unable to use internet further more.
I called on ur no 121 also but get any setishfactory answer they told me to check my phone data setting etc. But sa i already told them that this problem i am facing since last two days only. I alsi checked my phone data uses setting also. Now i wants to plese fix this problem. There may be some error in ur system for calcutaing of my daily data use.

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Address: 332701

Website: mail.airtel.in

Dear sir, i use a airtel number last 3 year number is [protected] and this number i do link with aadhar bank and lot of other important things but last one month company lock my sim card without any information now i am out of india and not able to come india before july 2018
I have already send to my parents in airtel office along with my documents and aadhar card but company say to that without my fingerprint thy can not unlock my sim card
Please take action

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Address: Jalgaon, Maharashtra

Website: ni3shapatil@gmail. com

Sir mi 399 cha 84 days cha balance kela hot jyat mala 1 gb per day net v unlimited calls hote pun mala dish tv sathi 10 /- matrche kal date 09/04 2018 roji ghetla aahe pun mi tyanha phone kela asta 1 minitat balance sampla mi 198 var coustmar carshi bololo tar to mala mhanala ki net balance kaple ha prakar mazya laxat aala nahi jar mi net sathi 399 cha balance kela aahe tar net sathi maza tok time jo loan mhanu ghetla aahe tyacha net shi sambhand kay hi coustmarchi loot aahe v sadar mi pudcha recharj karel tyaveles sadar lonchi amount kapli pahije. Tasech mi varwar takrar karun dekhil aaj paryant maza mobilvaru meddage zat nahi yachi chaukashi karavi v mala nyay dyava hi aapnas vinati hoy.

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Address: 303604

Facing severe network issue in my area pfb proper address - sambhar lake jaipur
I have recharged 4g but you have provided worst service no call quilty no data speed its hurresment of me i m sick of that your service

At the time where mobile service providers are in competition and airtel clamming to be the fastest 4g and available every where we are not even getting proper 2g services, where as idea, vodafone and jio is available in our area
Please look into it as i am not the only customer there are around 400 people living in my area and still no 4g tower of airtel.

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Address: Jaipur, Rajasthan, 302015

Hi Team,

I am tired for trying to contact the customer complaints department on 198 or [protected]. I am Sher Singh with mobile number [protected] was very happy to opt airtel as my service provider while I ported from Reliance Communication. However today I lost my faith while trying to understand why you have deducted my prepaid balance without using any service. I wish j could get a proper response from you guys as soon as possible so that this could be resolved. Please get in touch with me.

A dissatisfied customer
Sher Singh

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Address: Ghaziabad, Uttar Pradesh, 201014

Currently I shift my room in Shakti khand 1 Indirapuram Ghaziabad (very poor network)
I converted it into prepaid to postpaid connection but now I am really frustrated from your network. I am going to port this connection very soon.
I contacted to airtel customer care they told me in foolish manner that your data pack has been expired while I have 102GB remaining data.
Other mobile network is strong like Vodafone and idea I tested in these network so how can you say that we provide smart and fastest network in india.

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Website: airtel.com

My issue: Post consumption of base plan data, i was not getting the per day data that is 6 GB.
As per my plan - i will get 6GB/per day, but i see data balance is 0.i was not getting my 6 GB data per day basis when i called to the customer care they told that they are working on this issue why data is not added into your account.

More than 15 days is over but this issue is not resolved .
but when new cycle start base plan data is reset so 6 GB data is also added.but actual issue is still not resolved.

Because of bad service i need to choose the alternative option for internet service.So i want my bill refund for previous bill cycle for worst service although i called/emailed customer service daily but they are replying the same thing without any progress.

Airtel customer support has been notified about the posted complaint.

Apr 12, 2018

Updated by sanjak Remember, my actual issue is still not resolved( Post consumption of base plan data, i was not getting the per day data that is 6 GB.)

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Address: Pune, Maharashtra, 411045

Dear Sir,
I have made payment to Airtel on per details below, which is confirmed by bank along with Airtel executive Mr. Thadi Ramesh on 20th March2018 and shared with your team along with bank statement.
Payment ID :[protected] &[protected]
Amount : Rs. 1, 000.00 each
Date of transaction : December 12, 2017 & November 21, 2017
Name : Thadi Ramesh
Account Number : [protected]
Subscriber Number : 9949***822
I have been complaining you team since long but no success and always get reply that below transaction is not traceable in your system. Hence I request you to please look into it on priority and deposit my payment of INR2000 in my Airtel account immediately. Else I need to report this as CYBER CRIME where my money is lost.
All mail communication available but unable to attached herewith.
Thank you.
Regards,
Mahesh Billade

Airtel customer support has been notified about the posted complaint.

Apr 18, 2018

Updated by Billade I have still not received any solution to my complaint from Airtel. its being long time since I have been struggling with this payment not credited issue. Looks that customer care is not taking care of customer grievances.

Apr 30, 2018

Updated by Billade I am still struggling to get satisfactory answer to my complaint, its been now 4 months still my money is not credited to my account.

Airtel Complaints & Reviews

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Airtel reviews & complaints page 886

no outgoing call allowed even after having validity of the plan twice recharged rs 199 and rs 349

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net and landline not working

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activation of superstore service without my consent

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verification pending

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false internet data calculation

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sim card lock without information

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balance babat

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sick of your worst service

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unnecessary balance deduction today on 09 april 2018

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no network inside my home

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more than 12 days over but issue is not fixed for airtel device

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my payment not credited in my airtel account 9890635230

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