[Resolved]  Airtel — Pushed to buy a internet modem in RS 1500 and within one month it became not usable

Address:

Kolkata, West Bengal

I was getting repeated call from Airtel customer care to start using 4G connection. They told that they would give me a DEMO and if I satisfied with the speed then only I can buy an internet modem in rs 1500 and avail the Airtel 4G service. So I went for the DEMO. The speed was as per my satisfaction and I bought the modem and start availing the service. First one month everything was good. Then after one month I was getting disconnection in every 5 min and the modem was not getting connected after that for a long time. So it became useless for me. I lodged a complaint and after 2/3 days one engineer came to my place and told me the problem is in my modem and I have to visit nearest service center with is about 20 km away from my home. So I visited there and they took the modem from me for 4 hours and returned me back saying that it should be fine now. When I returned back to my home I again faced the same problem. So I lodged complain again. Again after 2/3 days one engineer came v to my home and told me it is a network issue. They closed the ticket by saying this network issue is just because some other high rise building near to my apartment and nothing could be done in this case. First of all, I do not agree their argument as there is no development in recent times. So it is not possible that suddenly the network became so worst within one month that I can not use it. Secondly I live in the 6th floor in a 12th floor building and all other buildings are at least 100 ft away. Now I have no option other than closing the connection. I am fine with paying whatever I have used. But why should I pay for the period when I could not use the connection? Secondly I had to bought a modem in rs 1500/- which I could use only one month. Why should not they return that money to me and take back the modem? I do not know the technical possibility but considering the whole situation, I think they somehow made the connection better for a month when I purchased the modem and took the connection just to push me to buy the modem with 1500/- and after 1 month they channelized that bandwidth to somewhere else to push someone else to buy an internet modem in rs 1500/- .