Airtel — recharge failed, refund issue

I done recharge on 22.09.2017 of rs.399, my transaction id is[protected], recharge was failed and i got a message on that day itself as" transaction had failed due to technical issue and recharge amount will refund within 7 working days, but its almost 15 days had finished, still now i didnt get any refund from your end, so check it once and kindly resolve my complaint.
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I have bought a 4g sim but my phone is 3g set in didn't know it I have recharged for 445 something for 3 months I guess. 3g was working but all of sudden it says your data balance is low what should I do?
I upgraded my airtel 3g sim to 4g.My old sim get deactivated but new 4g sim still not working since last two days.I registered complaint to Airtel but the issue is not resolved.
Dear sir mera account no.[protected]
Bank Airtel payments bank
Jo ki Maine 15/09/2017 ko 151 rs bank of Baroda se cash load kiya that Jo abhi take refund nhi kiya he kripya mere pause wapas kiye jaye

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