Airtel Complaints & Reviews

I called the airtel 121 customer care for more than 20 times today but everytime i was given a wrong information. Also my balance was detected by Rs. 200. And service was provided even after I visited the Airtel store. date of event 25 June 2015.

I have Airtel DTH connection with HD + Recorder STB. From last few weeks I am not able to do recording. "It gives HDD0001" error and description says unable to record, contact customer care. Another, issue is after 1-2 hour of continuous watching, setup box gives error and restart every 5-6 min. I have first registered complaint in this regards on 16th June (Ref No :[protected]. Airtel engineer came and confirmed that issue is with setup box and we need to change that. He ask for recharge for at least 1000 INR for same. We did that right away. :( He told he will come next day with new Setup Box. From that day, we are waiting to resolve the issue and there is no show from Airtel Side. On top of that they closed my complaint as resolved on next day, 17th June. I again called customer care and they have open new complaint on Saturday, 20th June with ref . no : 44764956. Till now no action taken on this. I again called on Tuesday, 23rd and got new ref no : 44839906 but as of Thursday, no call and no resolution. I have recharged earlier for 1 year plan and again for 1000 for setup box. With this, I am loosing ever day and not sure when my issue will be resolved. I need help from this forum and want Airtel to refund my full amount of recharge and 1000 for setup box. I will shift to some another provider. Very bad experience from Airtel. Regards

LATE fee fir se laga diya h jab ki net bhi proper nhi chalta h ya to aap log mera connection cut kr de ya net sahi chalwaye issi karan mai last bill late jama kiya is baar 1551/-rs ka bill aaya h jisme se late fee - bhi karoge to bhi 1451/-rs ka bill h please mujhse do instalation me payment le lijiye ya fir connection cut kr dijiye jaisa bhi ho bataye mai jama karne ko manjoor hu aap arrenge krke mere id pr send kr dijiye aaj hi fir mai baahar jaa rha hu Thanx

my airtel mobile number is [protected]. i got a new 3G data pack on[protected] at 11.23 AM of Rs. 246.0 . The TransID is[protected]. But my data pack is not working even though mobile data is on. Please look into my complaint and rectify it immediately.

Dear All, I paid Rs.1700/- including late fee on 23 6 15 at Airtel outlet at Ernakulam Madhava pharmcy jn ... the bloody people they have not updated this to Company .Today Company has barred my out going facility and now they are saying that i have not the amount . For the reff i am attaching payment receipt to this... and please suggest me, , , now i am going to customer court because this is a clear case of cheating, , , , , , , please advise out going barred

I have make a request to close my dongle no [protected] Name: Anand Jebaseelan D R Completing the dues the request is taken 0n 25th April 2015 in Airtel showroom - SR No: 61543484 After 2 days a gentle man called and said it is closed Again i got a bill in next month Again i raised a complaint through the customer care on 27 th may 2015 - SR no: 62168323 After 2 days a new gentle man called and said it is closed, sorry for the error Again the third i got the bill - so as usual i have to call the customer care and make a request - SR no : 38102928 But still there is no reply from Airtel Are Airtel playing with the customer or cheating the customer by doing these type of activities Cant they have basic sense to close the deal This is the main reason i hate Airtel - Poor customer support and back end process This have to be done within 24 hours of time otherwise i have to file a legal action for these type of action It is totaling ridiculous and making me panic every month Please help us to get out of these type of activities I hope the concern higher officials will make action immediately and fix my problem Waiting hopefully

Hello I am using Broadband with land line with the combo plan of 615/- 40 GB and with 4MPBS speed with a Top up of 199/- which is a unlimited local calls. But when I check online on internet, it says there is a top up of 99/- with unlimited local and STD is available for normal customers. Why Airtel is cheating customers with the name of corporate customers? why a corporate user cannot get this plan as 99 topup? Even I have enquired with Airtel many times through emailing Applette team and dailed 121, but no one has enough information and every day they say they will resolve it by EOD and they will call me to confirm but I never recieve a call from them and I will have to call back again everyday. this process repeated for 1 month closely. and I am fed up with Airtel. please let me know the reason for not enabling 99 top up on my landline. Thank you Regards Hanumanth +91 [protected]

Respected sir/mam, I have lack of problem to call any person because of call drop also if call recived after few minute atomatic call cut showing call drop... also same in internet data use its totally irreted me not working properly.

Hi I'm recharge on 20th june 2015 my mobile number [protected] topup of 66 for full talk time 10 days validity this plan more than two years but actually today is 6th day I'm calling no balance because I'm thinking I have balance 34 and valitidity also 5 days and sent so I called airtel customer care 198 they saying plan change to 5 days validity without inform to us how they change or at least they can inform after changes Vi Sms unwanted SMS daily coming from airtel but they are saying every time i check and recharge make people foolish cheated me

I had Airtel Mobile connection with No.[protected] with the 3G data connection. I had about 2335.64 MB data on 15th June 15. The recharge date is due on 15th June. On 15th June I tried to extend the validity by recharging. Inspite of my repeated trials I unable to recharge it due to the maintenance of systems by Airtel. I contacted the customer care and informed about the difficulties. The Airtel website is not at all responding to the recharge.Finally I contacted the customer care two time on 15th June at 2300hrs and the customer executive informed that due to maintenance the the recharge is not possible now and you may recharge tomarrow and the remaining balance will be credited into your account. Moreover I tried to recharge the data from ICICI Pockets and finally got confirmation from airtel that “ your airtel mobile [protected] online recharge txn ID 827175 of Rs. 153 has been initiated. Please keep the txn id for future reference.” Inspite of the confirmation the balance 2335.64 MB data not carried forward. I again contacted the customer care on 16th June and it has been assured that the data will be carried forward if you make fresh recharge for atleast Rs.153 only from the retailer. Then on 16th I had recharged for Rs.153 from the retailer. I have been informed that the previous will be credited to the account and it will take atleast 48 hrs. When the data not carried forward, I contacted the customer care on 18th June 15 and now it was straightaway denied. I tried to convince the customer care as well as their superintendent and no body bothered to hear me. In this case I have at no fault as I tried my best to recharge it within the time frame but due to some technical fault on the part of Airtel I unable to recharge and I have contacted the customer care repeatedly to find a wayout but they also not done any thing. After that, On their assurance I had recharged again on 16th June with the pretext that the previous data will be credited into my account. Now denial at this stage is clearly against the morale and ethic of business. It is not a matter of megre 2GB data but a matter of principal. Because on the fault of Airtel I unable to recharge from this website Inspite of that I done recharge from ICICI Pockets and got confirmation on 15th June and now they are telling that recharge was not done. It is requested that the matter may please be takenup with appropriate level and my due balance data may please be credited into my account please. Rajat.

In my phone a message from airtel came promising ₹57= 1gb data in which 275 mb was to be provided instantly and rest an hour later.. In which i got the instant one but the remaining data which i was supposed to get later was around 270 or 280 mb(not clear).. I was to get 749 mb of data later but i got only 270 or 280mb and when i complained to Customer care they told that plan was of only 500mb (₹57=500mb) and when i argued them that i got the message claiming 1gb for 57 and told them that i can send their message back and or i can show the message through email... They replied i dont see any kind of offer like that and they even didnt tried to verify or look into my message which was a great proof ... They told that there must be a mistake in message sent to you from airtel and if you want your benefits as promised in your message you can claim it legally.. Ya really legally, they meant me to go legal for 57 [censored] rupees or half a gb data.. But my question is the fault in the message was from there side so why i should suffer, i mean they should compensate me for fault from their side.. WHY IT IS EVERY TIME THAT CONSUMERS ONLY SUFFER, NOT THE MULTI BILLION GIANT COMPANY. I got this advertisement message on 23 june 2015 and i did my recharge on 24 june ...

Hi, On my airtel no [protected] i am currently active with the local/Std Rate Cutter of Rs.34 from[protected], which allows rate cutting to 1p/sec on all local/Std. But the call rate on my airtel no is being made at the rate of 80p/min for local calls and 1.5Rs/min on Std calls, which is wrong as i have valid rate cutter running on my no. So, why wrong deduction is being made on the calls. So resolve the issue as soon as possible. Frustrated of poor airtel services. Raised ticket on the same but still the matter regarding the wrong call rate is not resolved. [protected]PFA[protected] Regards, Rajat. Sharma

I am a prepaid airtel user from Delhi and my mobile no is [protected]. I got a message from airtel about the plan of Rs. - 89 /- for which they provide me 210 STD mins. I got that message several times and I had done that recharge and even got the talktime as well but on[protected] I recharged with same amount and I got the message about recharge has been done successfully but I did not get the talk time of 210 STD mins. when I talked to customer care they told me that they did not have any offer of Rs. - 89 /- and when I asked him to take a complain regarding that and to hand over the call to supervisor he cut the call. please help me I recharged with same amount on[protected] and I got that talk time as well and after that even I got message regarding that offer many time . I had recharged 4-5 times in past and I got the talktime but this time they didn't give me and took my money . Transaction ID[protected] recharge done on[protected] at 08:59 PM

I have been using post paid connection since years and converted to prepaid since I moved to us . When I was back to India recently I have applied a new 4G sim and sent sim no. To 121 for activation. Since then my number is not working I.e. Old And new sim also. I am fed with up Airtel company. Please help for my new 4G sim activation. Mobile no. [protected] New Sim no.[protected]U

I had 200mb 3g balance and try to download from net but after few minutes my main a/c balance deducted by 80rs although my 3g balance remain 56mb available. Customer care says its airtel policy. How its possible that my 3g balance available but main balance deducted?

My Wife is travelling to NY and on the day she is on flight Airtel is saying she used 7.5 MB of data and bill is 5300 INR. Earlier executive said it was 7.86 GB and now they said 7.5 MB o[censored]sage. My Credit Limit is 1500 and not saying that they will only get information from Roaming partner on daily bases. I would like to pay amount, but only which is used for calls. There Customer care has not given me any instruction or any of the information when i activated international roaming. This all are recorded on Customer Care Recording.

This is in regards to a cancellation request for an airtel broadband connection
That i've been chasing for a while and still hasn't been dealt with.

I applied for a broadband connection through an agent who collected the docs
After which i got a message from airtel on 25th march stating that docs have
Been received against fixedline installation order number 33362632 and
Connection will be done in 3 days and on 26th march, got another message
Stating my fixedline number as[protected].

On 30 march, i got another message saying that docs have been received against
Fixedline installation order number 33455765 and connection will be done in 3
Days. Anyways, on 31st march, a technician came to my place and got the wiring
Done after which another technician came and got the router configured. The
Fixedline number he shared with me was[protected] which was different than
What was initially sent to me by in the message by airtel[protected] .

The connection worked for 4 - 5 days after which it stopped working. I called the
Customer care and found out that there were two numbers showing on my name. One
Was pending activation[protected] and another one that was given to me by
The technician at the time of installation[protected] was on someone else's
Name and that there awere some ports issues due to which my services were
Stopped. I again called on 12th april and spoke to a supervisor manjunatha who
Said that i was issued a temporary number and since airtel has figured out that
There are some port issues, therefore they are closing my application and my
Refund amount of rs 1000 will be processed within 21 working days. Since then,
I have called airtel numerous times and have spoken to associates / supervisors
(Vishwas) and even people from cancellations (Dhanush and nandini) who have
Done nothing but beat around the bush telling me that my issue is still open
And they can't tell me when the money will be refunded and i'll have to wait
Which apparently seems a never ending wait.

If you'd like to validate, here are the various interaction id's that have been
Given to me during these calls[protected], 55072392, 55104582, 55118348.

I again called the customer care on the 4th of may and spoke to someone who
Told that his manager would call me back today but that never happened.
This is certainly not acceptable and gives one an impression o[censored]tter
Callousness and disregard for a customer.

If this was not all, to top it up, i received a call from someone asking me to
Pay the bill for this broadband connection. Airtel really has the audacity to ask
Me to pay bill for a service that i barely used for 4 days and now instead of
Getting my connection de - activated and sending me my money back, they are asking
Me to pay? Isn't that extortion??

I also escalated this to their appelate to which they wrote a very rude response to me (Mail attached) . The mail clearly stated that all my claims and grievances were fake and they were right and that i should pay them an amount of 1207. 53 asap. Here's what they wrote back:


On sun, may 31, 2015 at 9:06 am, wrote:

Dear navneet,

This is in reference to your email dated 25 - may - 2015, regarding refunds related issue on your airtel account number: [protected].

Kindly be informed that regarding your highlighted concern of refund, we have validated your account and basis of our validation we found that the account in question is not applicable for any refund.

The current outstanding amount against the account in question is rs. 1207. 53, we request to you kindly make the payment accordingly.

In case, you still continue to face any problem in this regard, please do let us know, so that, we may further follow up on the same.

Customer touch points:

Level 1: customer care: [protected]@in. Airtel.com and 121 / 198, working hours - 24 / 7.
Level 2: nodal team: nodal. [protected]@in. Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.
Level 3: appellate authority: appellate. [protected]@in. Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.

Please visit our website www. Airtel. In for a range of products and services.

Warm regards

Rohit dewel


Regards,
Bharti airtel limited
. . .


After this, i also escalated to trai and ombudsman with their [protected]@customercare. In address to which they responded saying the following - both emails (Mine and their response are mentioned below)

[protected] original message[protected]
From: [protected]@gmail.com
To: appellate. [protected]@in. Airtel.com
Cc: appellate. [protected]@in. Airtel.com
Sent: 31 / 05 / 2015 11:51:43 pm
Subject: fwd: airtel complaint - disconnection request for fixedline number 080 ¿[protected] refund pending

Dear ombudsman / trai authority,

I am writing this to you as both of you are the highest authorities that i can
Reach out to raise my grievance formally and i hope you will not disappoint
Me. After two agonizing months of follow ups and spending hours on phone with
Various supervisors / customer care agents followed by harassing calls and sms
Alerts to pay for something that i never used, here's the verdict i receive
From an appelate authority who is supposed to give a fair decision. After
Giving them all interaction ids of countless calls that i had with them and
Explaining them the issue with all proofs, they tell me that they've validated
My account, checked everything and that i need to pay them instead of me
Getting a refund. Well, my installation fee money seems to have added
To airtel's already huge corpus of funds but apart from this, i won't be paying
Anything else as i have not been given any services that i should be paying
For. If someone thinks that this verdict means that my options are
Exhausted, then they are mistaken because they've seen my patronage but
Definitely haven't seen how far i can go for getting justice bacause for me
It's not only a outright denial of justice but also a message that it's time
For loyal customers like us to start giving chances to new entrants who may not
Be a big brand but are atleast not disrespectful and callous to their customers
As how i have been made to feel during the last two agonizing months by
Airtel.

You will see all the details pertaining to this issue in the email trails
Below. I was given me two numbers without my consent just so airtel can let the
Connection work temporarily which a supervisor manjunatha acknowledged during
My conversation. He also confirmed that airtel is closing my application as
They are uanble to make it work so it's not my fault. If there were no ports
Available, which apparently they already knew, i should have been told about it
But they chose to take the money and then allot me a number which was pending
Activation and another one which worked for 5 days but was on someone else's
Name and stopped working after 5 days which was done without me knowing about
It. I was always interested in getting and keeping this connection but i was
Told that by manjunatha that my application has been closed as there are no
Ports available and my refund will be processed within 21 working days and
Since then several people have confirmed that my disconnection is in progress
And i will get my refund by 04 june 2015 (Interaction id[protected] . It was
Airtel's inability to provide me the services and now basis 5 days of a
Workaround, a makeshift arrangement that was made for their own benefit so i
Can be harassed and go through this agony or a full two months, i have been
Outrightly declared a liar by asking me to pay instead of giving me a refund.

I hope that this issue gets resolved here with your intervention.

Thanks & regards,
Navneet


[protected] forwarded message[protected]
From:
Date: mon, jun 1, 2015 at 10:22 am
Subject: re: fwd: airtel complaint - disconnection request for fixedline number 080 ¿[protected] refund pending
To: [protected]@gmail.com


Dear navneet,

Greetings from airtel!

This is in reference to your email dated 01 - jun - 2015, regarding waiver and delay in cancellation of your airtel account number [protected].

Please accept our sincere apologies for the inconvenience you might have faced. We value the relationship built with you and trust that one unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate measures to ensure the non - occurrence of the same in future.

Further, please be apprised that we have registered your complaint for waiver and the reference number is 56213716. We assure you that the issue would be resolved by 10:10 pm on 03 - jun - 2015 and our team will update you for the same.

Furthermore, we sincerely hope you reconsider your decision. Moreover, we have registered your request with the reference number 56214022.

Request to note that rental will be seized on the date of registering your request.

Incoming and outgoing calls would be barred within 7 days of placing the request.

Moreover, the final bill for the current bill cycle will be generated on 11 - jun - 2015 and will include the rental on a prorate basis along with usage charges.

If there is a security deposit on your account which will be adjusted towards the outstanding amount and the remaining amount, if any will be refunded through cheque within 45 days from the date the services are stopped.

Airtel appreciates your business and always welcomes your suggestions / feedback.


Regards,
Bharti airtel limited

. . .


I also got an sms on june 1st which said that the reference number for my airtel fixedline[protected] is 56214022 and my concern will be resolved in next 45 days. This is the same number that i was given to begin with and was pending activation when i escalated this issue and now instead of giving me the refund back for the connection that airtel themselves said cannot be given to me because of port issues, they have raised a cancellation request for a number that was not even activated leave apart me using it. I am getting calls and alerts three times daily to pay the amount of 1207. 53. This is nothing but harassment and i will not take this anymore.

I have lost my patience now and would want this to be resolved once and for
All and after this i'd have no alternative left but taking this up in this forum. I hope i get justice here and if i don't get respite here, i will open a facebook hate page and also take this up on twitter till someone hears my plea.

Please be aware that i do have all interactions ids and emails as documentary proofs.

Thanks,
Navneet

i have purchased internet pack of 25 Rs While scratching it lost degits of its pin no please send me its recharge pin & recharge my mobile number Serial no ;[protected] Mobile no;[protected]

dear sir, I have requested for a new DTH connection on[protected].till now 9 days are over.I haven't received any call from Airtel engineer regarding installation have called on customer care more than 6 times(from 15 june to 22 june).every time they are misguiding me regarding connection . Every time i called them they told me that today they will send somebody for new connection installation. i haven't expected this kind of behaviour from airtel customer care representatives and engineers

This is regarding complaint no 56922702, for fixed line number [protected].I have raised complaint on Saturday evening that my broadband and fixed line dead.Every day some one will call and ask at what time engineer can be send .After that a message will come that the complaint resolution date has been rescheduled as per discussed even though i have not rescheduled.Every day i will again call and complain about this and airtel agent will...