I have 3 internet connections of ALLIANCE BROADBAND SERVICES kolkata 2 since the past many years and one taken a couple of months ago.These connections has been given through a company by the name of MST Softcom Pvt. Ltd . since the last couple of months the connections have been giving a lot of trouble and more often than not i am not able to log on to the internet, or if at all i can the connection goes dead all of a sudden . I have taken the unlimited packages and for these i am paying almost Rs. 1300 per month in advance . Since the last two months i have been repeatedly complaing to both alliance and mst about the trouble i am facing . over last month almost daily my connections would stop working at night and ofcourse no action would be taken till the next day .Inspite of complaining to alliance and speaking to some of the people there nothing has been done about the connections and presently also on of my connections is not working for which i have been calling them up since morning .I have tried to contact senior personels but to no avail .When i asked them to compensate for the hours that i did not get the connection alliance says that is for MST to decide when MST is approached for the same they point the finger to Alliance . Even for any fault i am expected to call up both places not that they rectify the problem till they have been called a number of times and screamed at .My main reason for giving this complain here is that if anyone was to take this connection they should think a hundred times, and yes maybe if any senior level person in alliance was to read it some action would be taken to improve their services.
Aug 14, 2020
Complaint marked as Resolved 
Regards,
Hiren Dutta
[protected]
Regards,
Hiren Dutta
[protected]
2
Concern: Slow Download Speed
From: Pradip Karmakar (pradip.[protected]@hotmail.com)
Sent: 05 January 2009 23:43PM
To: [protected]@alliancekolkata.com;
Hi Alliance,
Since I sent the previous complain on 28th Dec 2008, I have not received any responce of that. I know that you won't respond to this mail also still I am sending this as Help Desk (Alliance) Mr. Tapes has suggested to complain through mail along with the call he has logged and booked Engineer to visit my place to check the problem again.
Problem:
Consecutive 5 nights I am getting slow download speed (less than 9 KBPS) after 10 PM with Executive Pack!
Action Taken:
Yesterday night I made 4th phone call after previous 3 night call to Alliance Help Desk and Mr. Joydeep had tried options remotely through NetMeeting and could'nt trace anything and arraged for an Engineer Visit today. Engineer had not been briefed about the problem by Help Desk! I had to explain the problem over phone from My Office to the Engineer. He checked and found no problem as he got average 38 KBPS download speed (known to me as the problem starts after 10 PM only at present) and confirmed Network was also OK.
Tonight I checked download speed at 8 PM and found no problem and informed Help Desk about the good Speed :). But after 10 PM same problem started again and I tried calling Help Desk and after several try, I could have get hold of Help Desk Person again. Helpdesk checked remotely and found nothing and booked an Engineer to visit my place again tomorrow with no esmated time of when Engineer will appear. So, we have to be alerted at Home as Engineer may appear anytime tomorrow!
Anyway, for last couple of days I am facing slow download speed ater 10 PM and not getting any solution instead of spending so much (to me) money for Executive Package and so many phone calls!!!
I am frustrated about Alliance Support and I am not getting value out of money. Requesting for your attention to resolve the issue with no delay.
Thanks,
Pradip Karmakar
[protected][protected][protected][protected]
To: [protected]@alliancekolkata.com
CC: Subject: Concern: Slow Download Speed
From: pradip.[protected]@hotmail.com
Date: Sun, 28 Dec 2008 22:37:25 +0530
Hi,
I am getting very slow download speed for last couple of days. I have reported this to Alliance Help desk for couple of times and I was told following reasons in response of my several calls:
There is some problem Internationally which is resulting in slow download speed across all users
Will forward your call to our Senior
There is Fibre Optic Cable problem and Alliance is also migrating to new system/application and don't know expected resoltion time for both.
I am using Executive Pack which should give me 40KBPS download speed (I used to get this before Alliance shifted to new system) but now a days I am getting only 5-6 KBPS download for most of the times and 11-16 KBPS ocassionally. I understand the global Fibre Optic Cable issue and it is not possible for Alliance to give estimate of it's resolution time. But Alliance Help Desk should know the timeline by when Alliance Migration work will be over such that Customer can get expected download speed. This is totally unacceptable as I am not getting value/service out of money I am spending. Many times I have sent several mails to this mail ID but haven't received a single response! If I don't get satisfactory response by tomorrow, I would have to contact Ratul Maitra (Director) to explain my problem and get a satisfactory response/solution from him.
Thanks,
Pradip Karmakar
I am from Mumbai. Can youplease assist. Thanks
please help me
BINAMRA GHOSH
[protected]
[protected]
RS.750 ( as i have to take +750 home plan).from the day my internet are not working and always show me an error no.691.