Alliance Broadband Complaints & Reviews

Hi,

I am using Alliance Broadband since few months. From the last month (May 2009) my internet speed is so slow, it takes lots of time to open a webpage. I had coveyed the same to Alliance customer care; they always say we will forward your complain to the local network supplier; which is Dum dum cable tv network. But till date no result. Even I had conveyed the same to the local operators (point of contact: Rajdip [protected] and Abhijit [protected]). They sort out the issue then it was okay for 2 days. Then again the same problem i.e. "Request time out". Again I had conveyed the same to Alliance customer care and as usual they had said they will inform the local operators. But no rsult. Then I had thought to convey the same to Rajdip, but he was not picking up any calls for the 3 days. Day before yesterday 31st May 2009, he had received my call; then I had conveyed the same and he had promised that everything will be okay from 1st june 2009. But from 1st June 2009 the problem is now different, its showing "cable unplugged". Then I had tried to reach Rajdip more than 50 times till date but he never pick up the call. Even Abhijit, the Sr. most person; he had picked the call and said that he will convey the message to Rajdip. Then I had again called Abhijit to know the update but he is not picking up the call. I had tried to reach Abhijit more than 10-15 times.
I don't know why this is happening. Its in another sense a harrasment to the customer. Please help me so that I can start my work asap...
Looking for your coperation at the earliest.


--
Regards,
Sudeep | [protected]

Hi,
I am using alliance broadband. The pack is 349 unlimited pack. In time of taking the connection they promised me to provide 128 kbps/s speed. Right now I'm getting the downloading speed is 1.9 kbps/s or 2.9 kbps/s of max to max it would be 20 kbps/s if I use Download accelerator plus. Now this month might be my last month and am thinking to leave that connection as soon as possible. After spending a huge amount of money per month if I get that kind of disgusting service this is not possible for me to carry on. I have complained a lot of times but they replied that they have no problems at all the problem is in my PC. I have screen shots to prove that what kind of service they are providing.

Regards,
Jit Talukdar | [protected]

I live in Paikpara I have currently use Alliance broadband but i thinks I would disconnect this connection because I think today Alliance broadband connection is in No. 1 position in bad connection. They have slow download speed, Most of time you can't download from rapidshare. They assured us and advertised that they give you 24 hours online connection but it is not true. In a month you should get 15-20 days approx and other days there should be server problem or other problem. I request to the viewer not take this connection because I am facing this problem so I did not like other people will have same problem. It will be take your happy life to heal

hi..
am using alliance broadband from the last month...but i'm now thinking to get rid of this connection..i'm using the starter pack(Rs 349/-, unlimited download)...it takes much time to open a page..the download speed is just 15-16 kbps...but i was assured to get atleast 40-45 kbps..spending money in alliance broadband is just a wastage..i jus request to everyone jus dont think to hav a alliance broadband connection..

heloz,
my user name is:shyamalb_uc
i reside near purbachal south canal east, kolkata 700078
from the last few dayz im not getting the speed which was promised to me...im using 100 mbps connection of rs 400/month...i used to get speed of 10 kbps...bt im downloading a game from u torrent whose size is nearly 2 G.B...bt it takes 1 hr to download 1%.so as u can see...i want an immediate solution for this problem...
with regards
shyamal

my

my user id is ANANT
i have been using this since November 2009
i have taken 1/mbps unlimited plan and request time out is my major problem
i am getting only 140 kbps download speed
but for 5 days only 70 to 110 kbps
for 5 days i have not been able to download a thing
25 to 35 times reply is ok then again 3 to 5 times request time out
my downloading breaks inbetween
i am fed up by calling call center and my local operator poor chaps come and spend hours
to rectify the problem but nothing work

useless network

i am a alliance broadband customer from april...i got the starter plus plan...first two mnths i got 1.1mbps download speed in torrents from torbox.net..but since last mnth speed is decreased into hal[censored]really hurts!!!now i m getting only 550 kbps...so does anyone know what's the reason???have they changed the plans?????

i recently switched to executive pack but it is providing the speed which it is supposed to give

recently i switched to executive pack from zoom pack, but it is not providing sufficient speed as it is suppose to give

Same as me ...I am using Executive pack (384 kbps)...but I am not getting the bandwidth what they are promised to give.. recently they restricting torrent download speed without informing the customers. I had sent 4 mails regarding that... Alliance Executives are telling that they are restricting bandwidth for torrent download but they are not ready to reply the mails... this is ridiculous...

Regards,
Hiren Dutta
[protected]

They are basically cheater... Most of the time lines are down... not providing promised bandwidth for download (direct as well as torrent download)... Helpline also generally down after evening...

Regards,
Hiren Dutta
[protected]

Please see my Complaints below with no response to my mails!!!

2
Concern: Slow Download Speed‏
From: Pradip Karmakar (pradip.[protected]@hotmail.com)
Sent: 05 January 2009 23:43PM
To: [protected]@alliancekolkata.com;


Hi Alliance,

Since I sent the previous complain on 28th Dec 2008, I have not received any responce of that. I know that you won't respond to this mail also still I am sending this as Help Desk (Alliance) Mr. Tapes has suggested to complain through mail along with the call he has logged and booked Engineer to visit my place to check the problem again.

Problem:
Consecutive 5 nights I am getting slow download speed (less than 9 KBPS) after 10 PM with Executive Pack!

Action Taken:
Yesterday night I made 4th phone call after previous 3 night call to Alliance Help Desk and Mr. Joydeep had tried options remotely through NetMeeting and could'nt trace anything and arraged for an Engineer Visit today. Engineer had not been briefed about the problem by Help Desk! I had to explain the problem over phone from My Office to the Engineer. He checked and found no problem as he got average 38 KBPS download speed (known to me as the problem starts after 10 PM only at present) and confirmed Network was also OK.
Tonight I checked download speed at 8 PM and found no problem and informed Help Desk about the good Speed :). But after 10 PM same problem started again and I tried calling Help Desk and after several try, I could have get hold of Help Desk Person again. Helpdesk checked remotely and found nothing and booked an Engineer to visit my place again tomorrow with no esmated time of when Engineer will appear. So, we have to be alerted at Home as Engineer may appear anytime tomorrow!
Anyway, for last couple of days I am facing slow download speed ater 10 PM and not getting any solution instead of spending so much (to me) money for Executive Package and so many phone calls!!!
I am frustrated about Alliance Support and I am not getting value out of money. Requesting for your attention to resolve the issue with no delay.

Thanks,

Pradip Karmakar




[protected][protected][protected][protected]

To: [protected]@alliancekolkata.com
CC: Subject: Concern: Slow Download Speed
From: pradip.[protected]@hotmail.com
Date: Sun, 28 Dec 2008 22:37:25 +0530


Hi,
I am getting very slow download speed for last couple of days. I have reported this to Alliance Help desk for couple of times and I was told following reasons in response of my several calls:

There is some problem Internationally which is resulting in slow download speed across all users
Will forward your call to our Senior
There is Fibre Optic Cable problem and Alliance is also migrating to new system/application and don't know expected resoltion time for both.
I am using Executive Pack which should give me 40KBPS download speed (I used to get this before Alliance shifted to new system) but now a days I am getting only 5-6 KBPS download for most of the times and 11-16 KBPS ocassionally. I understand the global Fibre Optic Cable issue and it is not possible for Alliance to give estimate of it's resolution time. But Alliance Help Desk should know the timeline by when Alliance Migration work will be over such that Customer can get expected download speed. This is totally unacceptable as I am not getting value/service out of money I am spending. Many times I have sent several mails to this mail ID but haven't received a single response! If I don't get satisfactory response by tomorrow, I would have to contact Ratul Maitra (Director) to explain my problem and get a satisfactory response/solution from him.
Thanks,

Pradip Karmakar

I need your help to direct meto the correct person with tel and email addres where I can make a complaint regrading the poor standing of Internet service provide by my ISP YOU TELECOM.

I am from Mumbai. Can youplease assist. Thanks

I can't install 24 online client program in openSuse(Linux) operating system
please help me

HI. I M BINAMRA GHOSH 4M SANTOSHPUR KOLKATA 75. I M USEING THE ALLIANCE BROABAND SERVICE LAST 45 DAYS, 1ST I GOT THE ZOOM PACK > . ATHER 1 MONTH I SWITCHED TO EXECUTIVE PACK DUE TO CONNECTION SPEED. BUT THE REASULT IS SAME... I ALREDY SPEND RS/- 786.00 FOR THIS MONTH. GODNOSE WHO WILL S0LVE MY/OUR PROBLEM .


BINAMRA GHOSH
[protected]

BNAMRA GHOSH

[protected]

switch to tataindicom or airtel for better results

I Niraj kumar Khemka take a land line connection as my land line no.[protected]. On this connection I take BROADBAND INTERNET connection. from last 20 day's I found an error name 691.For this I have complain my AREA MANAGER and all the officer as MR. SATYAN SHARMA, MR. UTPAL SHARMA, MR. GORAI ( AS D.I) MR. S.PATHAK, MR.K.K.SHARMA, MRS. S.KALITA, MISS SIMI.and many other senior as well as junior officer. yet 20day's are pass away but my BROADBAND INTERNET connection are not OK.PLEASE to do some strong action in this regard and rebate me in my monthly charges as
RS.750 ( as i have to take +750 home plan).from the day my internet are not working and always show me an error no.691.

I am getting a massage for 2-3 times of every month & can't login . Massage show error authenticated problem ( you are not allowed login from this machine ). I am using lan card of my machine . please check and solution the problem.

The most service in Broadband Business, Please never plan to go for Alliance. They are basically cheaters in the form of so called Broadband service providers.

INTERNET IS VERY SLOW WORK.

Grievances are mounting for Allied Broadband Services for many reasons.The Subscribers are complaining to the authority but no worthwhile result Even in many instances no response is received against a complaint.In the existing situation I would request all o[censored]s should organise an association of subscribers and get our grievances addressed through Grievance Cell of the State Govt.Consumers Protection Cell.K.S.Basuray.[protected]@gmail.com

Service is not so much good all time server problems no extra backup plans and sometimes no internet cause of dns server failure and co-operation with customers is not also good no response all time excuses but no results browsing speed is good but downloading sucks except torrents because of the leech anyway i'll give them 3 star for everything

Same problem. The network is down after 10-11 pm. Repeated complaints to the local service provider has been fruitless as the problem continues anyways. The service has not been up to the mark at all, and basically they are cheating our money. So many complaints on the desk, still the problem has not been resolved. You should give up your broadband service if you can't provide consumers the service at it has been promised.