Alliance Broadband Complaints & Reviews

Address: 30A, Taltala Bazaar Street, Taltala

Internet has not been working properly and staff are refusing to fix it

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: P/31, CIT Road, Entally, Kolkata, West Bengal 700014

Iam a very old customer of alliance broadband. Their internet connection remains out of service for more than half a month. We are paying for a whole month, still get service for hardly 15 days. That too the speed is way less than promised speed. The local technicians don't receive calls, the customer care support don't receive calls. No one helps. Even now my internet is down since 3 days and no one gives a damn. Really the worst internet service anyone can have. Just my money is getting wasted

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My Internet is not working since last 2 days. I have already lodged a complain Vis mobile to local service provider ( Saikat da). However nobody come to attained the problem. Request you to resolve the issue otherwise i will disconnect the alliance boardband service
Regards
Rakesh Kumar Goenka Client ID : : [protected]

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 46a,tala park avenue,kol37

Not getting connection from today morning.

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pandugram , kamarpukur 712122

I am using alliance broadband since last few days . I have 50 mbps plan but i get 20-30 mbps speed & ping is always above 60. Please solve this issue.
I also faced no internet problem from last 3 days.

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kenda Area Complex, Block B, Quarter 1 , Post Ukhra

I'm using alliance broadband connection since December 2020 after I started working from.home (was already using in Kolkata for 3 years before lockdown). My client id [protected]. Since 7th February 2021 there have been very frequent internet issues for all users in this region like packet loss, ping loss, buffering issue, fiber break, some sites not opening, switch problem and n number of cases. We have been mailing continuously to Alliance team but ultimate resolution is 0. Me along with all other users in this region are unable to use flawless service. I being a working from home facing tremendous prblm in joining calls and performing day to day activities. As per my knowledge the issue started when number of services increased from Durgapur hub.

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I live in burdwan.i have a alliance internet connection here.But, for 6-8 hours net connection is not coming my area.my router is absolutely fine.why is this I don't know.please fix it as soon as possible.It is very much needed for my work.this problem happened before also but only for 10-15 mins.but today on 29th April it's not working, nei connection is not working properly.the problem was from yesterday till today at 3:30 am.still net connection is not working properly.please fix it.

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: P-31,Nani Gopal Roy Choudhury Avenue ,2nd floor , Kolkata - 700014

I’m a user of Alliance Broadband since 3yrs. But I am sorry to say I’m not all happy with the services provided by Alliance . First of all speed is very poor n it always fluctuates. Since 2days my Internet is not working.I have already informed local service provider to come & check but neither anyone came nor they pick up calls. I just made the payment & after making payment only the Internet services stopped . I stay at 24/1, Danesh Sk. Lane Qtrs. Block - T, Room No - 1, Howrah- 711109.
Kindly solve my issue at the earliest .
Details mentioned below:-
Name - Ishita Guhathakurta
User ID - igt47_jeg

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My broadband connection has been disconnected by local service provider without my consent, despite making regular online recharge. Service of my local service provider is very poor. They don't render proper help. They are responsible for making bad image of Alliance broadband in our locality.
Kindly take proper step to restore my connection immediately.

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gorubathan,Kalimpong

Dear Team,
Please be informed that I Rajiv Pradhan
had taken your broadband connection since october last year..I had requested
to change the Customer ID [protected] under my name but still is in the earlier clients name..I have requested Kulung communication numerous times for the change of client name but they are giving lame reasons that it cannot be changed from their end or it will take long time...6 months is too much...kindly look on to the matter at the earliest..

Regards,

Rajiv Pradhan
[protected]

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

My Alliance net speed is very slow for few days.Client ID [confidential] & Registered Phone no: [protected].
Package is starter of Rs. 590. I am getting download speed of 11mbps, sometimes download speed is becoming 3-4mbps also. Earlier I used to get 35-40mbps.Please resolve this slow internet speed issue as soon as possible....

Helpful

Found this helpful?

Write a comment

My Alliance net speed is very slow for few days. Client ID [confidential] & Registered Phone no: [protected].
Package is starter of Rs. 590 (100 mbps pack). I am getting download speed of 11mbps, sometimes download speed is becoming 3-4mbps also. Earlier I used to get 35-40mbps.Please resolve this slow internet speed issue as soon as possible.

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Birati Housing Flat M.I.G (L) 1/4 ,M.B Road,Kol-700091

Dear Sir
Myself Soumya Basak, a valuable customer of your alliance broadband internet networking with consumer no [protected]. I would like to inform you that my internet connection has been disconnected on 08.04.2021 so I have informed to local service provider "The Sky Link Communication" about this matter but unfortunately they have suggested to install optic fiber for own costing Rs 2000/- instead of old one do at this point of view as a customer why I will invest Rs 2000 more for getting reconnect of my network even pay monthly renewal charges.

Kindly look into this matter neither I will go to another services provider

Thanks & Regards
Soumya Basak

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello,

There is no internet access in Shoranur area in district Palakkad

Please resolve asap as my work is affecting.

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

For the past 2 to 3 days I'm facing this problem. My network is connected to the broadband but there is no internet connection available. It's been 2 hours, I'd restarted the device, tried every possible thing but nothing worked. I'm working from home and it's a major issue for me. Plz try to resolve your connection problems asap

Alliance Broadband customer support has been notified about the posted complaint.

View replies

A

Abhik Halder

Jun 10, 2022

Recently for half hour my alliance brodband connection is showing no internet, I have really important works to do. So, please fix the issue as soon as possible,
I just get know from my service provider that as per West Bengal Govt. Order, Alliance Broadband Internet service will remain shut down until further notice due to present communal violence around.

So please fix the issue.

Reply

Helpful

11 other people found this review helpful

11 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: Ramgarh Elec supply office area

Though the service provider claims high speed internet provider actuallyits its too slow most of the times.
I am sufferer for almost past 8mth
The local service provider is of no help.
My client ID [protected]
plan starter Rs 590/- per mth

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Durgapur

I am experiencing very slow internet speed. I am using 100 Mbps connection plan and receiving around 5-15Mbps. Complained today at 10:45 AM and still now same issue.

I am also frequent disconnections 3-4 times in a week and complained regarding the same. Every time I get the same response "we are looking into it". Getting to customer care is also challenging. After 10-15 calls can reach customer care.

Inspite of repeated complaints, it stays the same. My client ID is [protected] and am on CRUISE+ package.

Internet Speed Complaint Number: 2738

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: LAXMINATH NAGAR, ICHAPUR, P.O:-ICHAPUR NAWABGANJ, DIST:-NORTH 24 PARGANAS

Lowest Ping and High Packet Drops during gaming.
I have also tested the same with PMPL broadband and found no issues

Alliance Broadband customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

On 20.03.2021 I made payment of Rs.590/- ( the recharge amount ) to you through phone Pe App . The first attempt failed. But second attempt was successful. But on checking of Bank Statement I found that Rs.590/- was credited your account twice., Rs. 590/-x 2., Rs.1, 180/-. Hence excess payment of Rs.590/- has been made .
I, therefore, request you to please make refund of Rs.590/- to my bank account at earliest.

With thanks.
Yours faithfully,
Mihir Kumar Mukherjee. ( CUSTOMER ID : [protected] )

Alliance Broadband customer support has been notified about the posted complaint.

View replies

S

Samayeta Chatterjee

Jul 6, 2022

Payment of 590 on wrong customer ID on[protected]. Want refund for that.Kindly help to get refund so that I can recharge on my present customer ID.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I want to surrender broadband prepaid connection of customer ID [protected] in the name of Dhananjay Tiwari, D-4, Airports Authority of India Residential Coplex, NSCBI Airport, Kolkata-700052, VIP Road near Kaikhali Bus Stop.
I contacted [protected] and explained the above., they provided a mobile number [protected] od Deepak Das to contact but the said number does not valid and not got connected.
Please do the needful for surrender the service.

regards,
Dhananjay Tiwari,
Mbl. [protected]

Alliance Broadband customer support has been notified about the posted complaint.

Alliance Broadband Complaints & Reviews

File a complaint to Alliance Broadband

Alliance Broadband reviews & complaints page 6

Internet not working and staff rude

Post your Comment

Improper service

Post your Comment

Internet not working( client Id : 7299080451)

Post your Comment

Internet not working

Post your Comment

Poor speed & Connection problem

Post your Comment

Very poor internet connection since 3 months

Post your Comment

Net is not working in my area for 6-8 hours

Post your Comment

Broadband Service

Post your Comment

Disconnection of service by local service provider against connection number - 12944139473.

Post your Comment

Customer id change request

Post your Comment

Very slow internet speed issue

Very slow internet speed issue

Post your Comment

Internet services disrupted due for negligence of service provider

Post your Comment

Network outage

Post your Comment

No internet

Post your Comment

Internet service

Post your Comment

Very Slow Internet Speed and Frequent Disconnections

Post your Comment

Lowest Ping and High Packet Drops during gaming

Post your Comment

Refund of excess payment of Rs.590/- on 20.03.2021 through phonepe app

Post your Comment

Want to surrender broadband prepaid connection of customer ID 9410187191, but no connection on 9830075183

Post your Comment

Related businesses