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Alliance Broadband Complaints & Reviews

alliancekolkata.co.in
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Updated: May 16, 2026
Complaints 543
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Unresolved
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Bad 😕 It seems that Alliance Broadband has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Alliance Broadband reviews & complaints page 6

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B
Bijay9830
Jun 8, 2021
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Hello,

My name is Bijay Kumar Prasad.
My client ID is [protected].
I am.facing internet seed issue from.past few weeks yet its not resolved. I had very bad experience using your connection. If you can't solve this issue please refund my money. Because I am getting pissed of now with your services. Everytime I need to call your representatives but have not got any satisfactory result.
Is this the way you deal with your service holders. I have taken this connection for my official purpose and could you imagine I am not even able to open a page though I have opted for 100 Mbps speed. This is not done in anyways. I will surely opt out if you would not solve this speed issue. Because of your speed my work is getting hampered.

Looking forward for your response.

Regards,
Bijay Kumar Prasad
Alliance Broadband customer support has been notified about the posted complaint.
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The most worst provider.
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    Siddhartha6693
    Jun 7, 2021
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    Client id : [protected]
    Local operators always cut of the internet intentionally whenever rain pours down. This is simply untolereable. Do the needful at thee earliest.
    Alliance Broadband customer support has been notified about the posted complaint.
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      B
      Bodhisatya das
      from Kolkata, West Bengal
      Jun 7, 2021
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      Address: 54 East Santoshpur cooperative housing society.kolkata 700099

      Internet connectivity is very much unstable . I took the connection recently and Inam not able to do any tasks. I am unable to connect to VDI for any work.
      Please resolve. It's a total waste of money.
      Customer ID:[protected]
      Thanks
      Bodhisatya.
      Alliance Broadband customer support has been notified about the posted complaint.
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        subhamdatta
        Jun 3, 2021
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        Address: 27,TILAK CHAWDHURY LANE,PO-GHUGUDANGA,PS-DUMDUM,KOLKATA-700030

        Internet not working, frequent interruption for the last 10 days.

        online meeting, classes and tution are going on in full swing in this pandemic situation.

        immediately solve the problem .may be within 2 hour.

        local distributor are very reluctant to take care, no response .

        pl take immediate action .

        thanks,
        subham datta.
        client id _[protected]
        Alliance Broadband customer support has been notified about the posted complaint.
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          Lakshya11
          May 19, 2021
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          I am using Alliance Broadband services and the speed is very low (3mbps) but I am recharging of 60mbps despite several calls there has been no response for the above.
          I would like to get this solved as fast a possible.
          Alliance Broadband customer support has been notified about the posted complaint.
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            R
            Rizu Chatterjee
            May 18, 2021
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            Address: Diamond harbour....south 24 pgs....743331

            When i play games my ping too much up down...plz resolve...
            Alliance Broadband customer support has been notified about the posted complaint.
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              Rizu Chatterjee
              May 18, 2021
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              Address: Diamond harbour...south 24 pgs...743331

              When i play game...my ping too high...plz resolve...
              Alliance Broadband customer support has been notified about the posted complaint.
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                T
                Tapati Sen
                May 11, 2021
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                Address: A-3/4 Labony Estate Salt Lake Kolkata -700064

                I am not getting Internet from today (11.05.2021) afternoon.
                My Client ID: [protected]
                Name: Swagata Sen
                Mobile No.[protected]
                Alliance Broadband customer support has been notified about the posted complaint.
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                  R
                  Roberta
                  from Kolkata, West Bengal
                  May 11, 2021
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                  Address: 102B Elliot Road, FlatS 5 & 9, Kolkata 16

                  Please let us know why we are not getting internet service. During the thunderstorm and rain the internet went off and it is still not working
                  Alliance Broadband customer support has been notified about the posted complaint.
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                    K
                    Krish0739
                    May 11, 2021
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                    Alliance broadband is providing very poor internet connection. It is not working maximum of time during rain . And then the internet comes after 24 hrs gap.
                    Alliance Broadband customer support has been notified about the posted complaint.
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                      A
                      Akshat Awasthy
                      May 10, 2021
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                      Address: 2 Nafar Koley Road kolkata-700015

                      I am having problem with my broadband connection. The internet is slow and gets automatically disconnected within seconds of turning on the router. I have to restart again and again. I have tried to contact the costumer service but you are also aware how poor your service is. Help my concern as soon as you can. Pincode-700015.
                      Alliance Broadband customer support has been notified about the posted complaint.
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                        Zayeem19
                        May 8, 2021
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                        Address: 30A, Taltala Bazaar Street, Taltala

                        Internet has not been working properly and staff are refusing to fix it
                        Alliance Broadband customer support has been notified about the posted complaint.
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                          chiku1997
                          May 5, 2021
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                          Address: P/31, CIT Road, Entally, Kolkata, West Bengal 700014

                          Iam a very old customer of alliance broadband. Their internet connection remains out of service for more than half a month. We are paying for a whole month, still get service for hardly 15 days. That too the speed is way less than promised speed. The local technicians don't receive calls, the customer care support don't receive calls. No one helps. Even now my internet is down since 3 days and no one gives a damn. Really the worst internet service anyone can have. Just my money is getting wasted
                          Alliance Broadband customer support has been notified about the posted complaint.
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                            R
                            Rakesh Goenka
                            May 4, 2021
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                            My Internet is not working since last 2 days. I have already lodged a complain Vis mobile to local service provider ( Saikat da). However nobody come to attained the problem. Request you to resolve the issue otherwise i will disconnect the alliance boardband service
                            Regards
                            Rakesh Kumar Goenka Client ID : : [protected]
                            Alliance Broadband customer support has been notified about the posted complaint.
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                              S
                              Shila_Ghosh
                              May 4, 2021
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                              Address: 46a,tala park avenue,kol37

                              Not getting connection from today morning.
                              Alliance Broadband customer support has been notified about the posted complaint.
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                                Krish12345678
                                May 3, 2021
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                                Address: Pandugram , kamarpukur 712122

                                I am using alliance broadband since last few days . I have 50 mbps plan but i get 20-30 mbps speed & ping is always above 60. Please solve this issue.
                                I also faced no internet problem from last 3 days.
                                Alliance Broadband customer support has been notified about the posted complaint.
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                                  A
                                  ANGSUMAN GANGULY
                                  May 1, 2021
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                                  Address: Kenda Area Complex, Block B, Quarter 1 , Post Ukhra

                                  I'm using alliance broadband connection since December 2020 after I started working from.home (was already using in Kolkata for 3 years before lockdown). My client id [protected]. Since 7th February 2021 there have been very frequent internet issues for all users in this region like packet loss, ping loss, buffering issue, fiber break, some sites not opening, switch problem and n number of cases. We have been mailing continuously to Alliance team but ultimate resolution is 0. Me along with all other users in this region are unable to use flawless service. I being a working from home facing tremendous prblm in joining calls and performing day to day activities. As per my knowledge the issue started when number of services increased from Durgapur hub.
                                  Alliance Broadband customer support has been notified about the posted complaint.
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                                    S
                                    [email protected]
                                    Apr 29, 2021
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                                    I live in burdwan.i have a alliance internet connection here.But, for 6-8 hours net connection is not coming my area.my router is absolutely fine.why is this I don't know.please fix it as soon as possible.It is very much needed for my work.this problem happened before also but only for 10-15 mins.but today on 29th April it's not working, nei connection is not working properly.the problem was from yesterday till today at 3:30 am.still net connection is not working properly.please fix it.
                                    Alliance Broadband customer support has been notified about the posted complaint.
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                                      I
                                      Ishita Guhathakurta
                                      from Kolkata, West Bengal
                                      Apr 22, 2021
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                                      Address: P-31,Nani Gopal Roy Choudhury Avenue ,2nd floor , Kolkata - 700014

                                      I’m a user of Alliance Broadband since 3yrs. But I am sorry to say I’m not all happy with the services provided by Alliance . First of all speed is very poor n it always fluctuates. Since 2days my Internet is not working.I have already informed local service provider to come & check but neither anyone came nor they pick up calls. I just made the payment & after making payment only the Internet services stopped . I stay at 24/1, Danesh Sk. Lane Qtrs. Block - T, Room No - 1, Howrah- 711109.
                                      Kindly solve my issue at the earliest .
                                      Details mentioned below:-
                                      Name - Ishita Guhathakurta
                                      User ID - igt47_jeg
                                      Alliance Broadband customer support has been notified about the posted complaint.
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                                        S
                                        skmmukherjee
                                        Apr 18, 2021
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                                        My broadband connection has been disconnected by local service provider without my consent, despite making regular online recharge. Service of my local service provider is very poor. They don't render proper help. They are responsible for making bad image of Alliance broadband in our locality.
                                        Kindly take proper step to restore my connection immediately.
                                        Alliance Broadband customer support has been notified about the posted complaint.
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