Alliance Broadband Complaints & Reviews

I am an alliance broadband user.I am from KOLKATA(24 PARGANAS_NORTH)...again i am complain about this broadband company...this ISP is giving me the worse speed...My local distributor and customer care executives those are not hear the daily basis customer problem...

Reply from 172.18.27.1: bytes=32 time=708ms TTL=63
Reply from 172.18.27.1: bytes=32 time=360ms TTL=63
Request timed out.
Request timed out.br...

Their customer care is pathetic.They dont even answer your calls.The internet was down since last night.It came up this afternoon at 12.00 pm.The local ISP says we do not know anything call Alliance.Alliance does not answer the phone.I pay for 30 days in advance.If I am not able to use the service for 1 day they should compensate me for the same.I communicate with people living overseas at night and without giving any proper notification...

I stay in murshidabad ... i want to take alliance broadband so .i am trying to reach the provider but they are not interested to give me the connection i was going to them from last 15 days..but still they did not give any positive feedback ... very bad service provider ever i saw...hopeless...

I am an alliance broadband user.I am from KOLKATA(24 PARGANAS_NORTH). since some month I am facing some speed issue, packet failure, peering speed..
I am using the starter plus pack at rs 580 and I feel the ISP is giving me the worse speed and torrent speed.
======================
STARTER
Rs 500/Month
Bandwidth: 1 mbps
Happy Hrs 1AM to 8AM:Upto 2 mbps
Peering :8 mbps
Usage: Unlimitedbr...

I am an alliance broadband user.I am from KOLKATA(24 PARGANAS_NORTH). since some month I am facing some speed issue, packet failure, peering speed..
I am using the starter plus pack at rs 580 and I feel the ISP is giving me the worse speed and torrent speed.
======================
STARTER
Rs 500/Month
Bandwidth: 1 mbps
Happy Hrs 1AM to 8AM:Upto 2 mbps
Peering :8 mbps
Usage: Unlimitedbr...

On 19/01/2016 I started using Alliance Broadband connection with the zoom pack worth rs 600. I was promised a peering speed of 12 Mbps . unfortunately i am not even getting half i am only getting a speed of 1.25 Mbps....

Mr. Kaushik, distributor of alliance in burdwan, WB, has very bad behaviour. I have called him 10-20 times for contact number of distributor in my area I.e. mithapukur in burdwan, which doesn't belong to his area, rather he asked me to take another net connections which he distributes in my area and when i denied he never showed up and even disconnected call midway. Take urgent action please...

I m an alience broadband user.but since some days I m facing some speed issue. I m using the starter plus pack at rs 450 and I feel the authority is giving me the worse speed I ever had.My local cable authority and customer care executives r telling me that the highest torrent downloading speed given by alience is 384 kb per second while other network like PMPL is giving 8 mb per second torrent downloading speed to my friend who lives at...

Poor service. Service provider did not receive call. Internet not working on several days. They did not compensate the matter. In every month at least 5days we did not have Internet connection. In this month it is now 10 days approx....

Have complained mostly to the alliance broadband and Sutanu who is local provider and they just keep saying the connection looks ok. For a while things are ok and next one hour it is back to disaster. The worst ever service in this era you can get is from them. For almost a year service was good and now it is more than horrible. None of the staff knows more than what is mentioned in SOP doc....

I had an internet connection breakdown at around 12 am midnight. I registered a complaint with alliance broadband..They provided me a complaint number-15363. The next day afternoon(after 12 pm) i tried calling their customer service helpdesk asking for updates.They refused to provide an ETA for resolving the issue and disconnected the call. It is not the first time that I am facing such an issue....

Hello, I am using Alliance Broadband from Last 3 years and it was good, But from past 2 months there is a problem. The data transfer stops in between loading a page, for which I need to hit the refresh button again and again. The main problem occurs during any online payment. The data transfer stops and the payment fails or occurs time out. And in that case I cannot hit the refresh. I did contacted Alliance customer care a number of times,...

I live in murshidabad. i have alliance broadband connection.download speed is alright, but torrent speed is to slow. Name: Abbas Sk. Address: Village-Barui Para, P.O HariHar Para, Murshidabaad, Pin No-742 165 ID: [protected] Package: PACE (District) Expiry date: 06.11.2015...

Hi, I have an everlasting issue about the connection problem. I am a working woman and would require the internet when I am at home, but on a frequent basis I face the issue of not having access to internet. Everytime I call the disrributor either work is in progress or else as I use router may be that is not working. I really dont understand after calling them up how my router starts working fine. This has happened many a times...

It really SUCKS. They Are Very much Irresponsible, & their customer support is also very low quality. They are very much unprofessional. They are too expert to make all FAKE promises. Since LAST 2 MONTHS NO other website is opening except Google. EVEN google.com is TAKING more than 45 SECONDS to load.A technical person was supposed to visit my home to resolve an issue about a month ago but he is yet to arrive till date.I have to call...

Getting net lag for over a month. I pay 450 bucks for a starter pack which is supposed to give 512kbps of bandwidth, But from August 18th up till date i am not getting stable speeds over 300kbps, i have called their customer support for over 30 times, they say that everything is fine, local ISP distributors are saying the same word and my machine is 3 months old and perfectly tuned up run box shows a constant stable ping request from my machine,...

I am using Alliance Broadband Internet Service 4m many years, and i always recharge rs 1197 + tax, every month but the service is really poor, when ever it rain's the connection starts problem, even at late night the connection cuts off, after repairing the connection the connection stays 1 day and after that the same problem, and not only i every one is facing this problem ....

Hi, This is Bimal Kumar Das. I am a subscriber to the preferred package offered by Alliance Broadband (User ID: [protected], user name: bkd_scn). I have been experiencing frequent connection drop since 25th July. I have been calling the customer care regarding this issue almost everyday. Every time they ask me to do a 'Ping test' and on doing that with my default gateway IP (172.17.183.129) the result shows "Request timed out". Last week...

Hi, My Internet is down since last 3 hrs & local operator not even picking up the call. Is this the way you provide the service??? In last 2 weeks this has happened for 8th time. ALways it was down stating local issue for 10/12hrs a day. Is this a way we should provide the internet service??? Kindly look into this issue seriously. Call log number for today - 27375 / 27588 Thanks & Regards Indranil Chatterjee [protected]...

Hi Team, Again today it's down now for last 30mins. Now every day if it's down for some hours why I pay for the connection??? Can someone look into it seriously. This is ridiculous. Last 10days more than 70hrs outage. Alliance services all over Kolkata & I have friends in many place who uses this & they hardly face this kind of issue what I face in this area. Can you check with your local operator & ask them why so many outage???? ...