Alliance Broadband Complaints & Reviews

I Sankar Jaiswal, resident of Sukchar, Kol-115, like to inform you that I am using your broadband connection from near about 2-3 years. I am a Govt. Employee under administrative cadre. So, Internet is a most important part of my job. I have to work even I am in home in holidays also. I am facing serious problem due to lack of broadband connectivity /poor connectivity/speed drop occurring from few days. So, first I tried to find out if there is any problem in wire attached to my router, then the box from where the cable is connected to your network and found wearied things, I found the cable was broken some how and Joined by local service personnel using some adhesive tape on it.I repeatedly inform them to solve my issue but they ignored it. Today I again visit there office twice, explained the hole issue and they said it is occurring due to FIBER OPTIC CABLE issue and only can be repaired by technician provided by Alliance. I informed alliance customer care also. Local cable customer executives are always misbehaved with me and never listen the full issue and always blame Alliance. Please take some necessary action from your to replace the cable by the provider so that my connectivity issue may not hampered in future. Please see the images attached herewith. Regards Sankar Jaiswal [protected] Connection type : Prime ID : sjaiswal_ssnpl docket no. 23494 date : 21.06.14

I am subhajyoti bhattacharyya.I am using 450 plan but the downloading speed in steam is only 40 kbps.my id no is [protected] and my phone number is [protected].My adress is 1087 purba sinthi rd, madhugar, shivam apartment, flat no_4C, kolkata 30.I told it to your helpline but they did nothing.pls fix my problem.

Hi, I am Rituparna Ray a alliance Broadband consumer for 4 months. My address is 64/55B Belgachia Road, Kolkata 700037. Our Phone number:[protected]. Mob no: [protected]. I am getting a problem during Skype video call and an intimation for Internet connection problem. I am using 450 plan. The exact problem is low audio- video quality and call interruption, call breakage, hazy picture, unwanted sudden ending of call. I complain for several times (its being 10-12 days) to our nearest operator but they actually didn't take any care of this matter. They are just told my parents that the problem is causing for high temperature in Kolkata. I am asking you is it? Or they are habituated in making jokes with their consumers? I am in abroad right now and want help from you. Please do the needful as my parents are suffering badly. They don't able to talk with me for long. Please help my parents. My father name is Dipak kumar Ray. The address is same and the mobile number is my father's number. Our agent name Barun Das. Mob no: [protected]. We may be under NSL. I hope all these references will help you in finding and taking needful steps. Thanks& Regards Rituparna Ray

Sir I am soumyadeep banerjee, from ukillpara baruipur, kolkata. and I want to tell you that i am facing a very low downloading speed in torrents!!! I wanna know about the maximum downloading speeds in all the tariff plans, , i am using 450 Rs plan, , which is giving me only 350 to 450 kbps maximum in torrents, , , , which i think is very low according to other broadband services!!! I am not blaming your service but i jst want to either my...

my name is MONORANJAN DAS MY USER ID IS [protected].I AM A CUSTOMER OF ALLIANCE BROADBAND SERVICE SINCE 2011.It been the third time that my local cable operator CHANNEL VISION has sent to me the internet bill which i paid earlier and when i show them the paid recipt they did not admitted their fault insted of this they showed a very neglecting attitude and did not wanted to admit their fault.i am highly dissepointed with the service and want to leave this line as it is giving me a much of trouble please as a customer of your service it is your duty to take a strict action against the my harrasment.

I am using Alliance Broadband Internet Service, Kolkata (Near Dum Dum Road) more then 3Year. Now a days I facing problem to getting Internet service. I made contact with Local operator. He told Me we can fixed today. But they Not fixed it. Therefore my Internet connection get unavailable for 2-3 days. When I made contact to main alliance broadband support desk([protected]), they told me to contact local operator. What should I Do no do I Chose Other Service Like except Alliance Broadband. My alliance username: partha1_ddctn My local operator nick name: Mr. Arun Local operator No :[protected][protected]) I am really frustrated as i do not get internet service timely. Please do something.

I am using Alliance Broadband Internet Service, Kolkata from May, 2013.
Every alternative day my face problem getting internet service. When i made contact with Local operator (Pragati Communication) under Alliance Broadband, he did not pick up my cal at time and don't try to solve my problem. Therefor my internet connection get unavailable for 2-3 days.
When i made contact to main alliance broadband support desk([protected]), they told me to contact local operator(i.e. Pragati Communication), when he is unavailable on call and he did not say us about office address.
My Address:
Paritosh Saha
Hanapara, BG-20,
Kolkata-700012, West Bengal

My alliance username: panda_pc3
My local operator nick name: Mr. Babu and his number :[protected].
My contact number: [protected]

I am really frustrated as i do not get internet service timely. Please do something.

Alliance broadband service Pvt Ltd now serve it's worst service via local vendor .I am ABSPL user since 6 years .Last 3 months I have been suffering ping poss,RTO,Loss upto 30% to 50 % without effective service. Every time I have complained about it but local vendor of alliance not responding .They are wasting user's money with fake words of service .They are very rude to customer of ABSPL and make threaten if someone complain...

At the beginning of this year, January 2013, I changed my Internet Service Provider for a better service OR at least I THOUGHT SO. Things were really fine for the first 2 and a Half months. But ever since the end of March( 26th march to be exact) my service provider has stopped providing me the promised speed. My ISP has no Fair Usage Policy or What so ever. My Promised Speed and Package was

1.5 mbps = 180kB/s (Day) (Photo Attached)
8.0 mbps = 960-1024kB/s or 1.0MB/s (Night form 1 A.M - 9 A.M) [Photo Attached]
Package Cost - Rs. 1399/- + 12.36% TAX = Rs. 1572/- per month.

So its a Variable Speed Package. I was Fine with it till 26th March. Since that day my Night Speed Got Reduced to 750-815kB/s from 1.0MB/s(1024kB/s). I called up the customer care they said they would check it and told me to monitor for around 10 days and report. After Patiently monitoring for 10 days i called back the customer care and this time they just again told me they were having technical difficulties. Next after around 5-6 days after that my Night Speed was Furthur reduced to 595-605kB/s from 750-815kB/s. Now i was really fed up and again called up Customer care, and this time i was told that they had a Undersea Fiber Optic Cut Off so the bandwidth would suffer for 2-3 months. Ok, admitting that i had to wait till maybe June or July till my Night Speed was back to normal as assured i continued on with the Day Speed of 180-200kB/s Till today. From today(25th May 2013) the day speed was reduced to 120kB/s from 180kB/s. Really fed up i called up customer care again to my dismay, and they checked my speed and saw that the speed was really down, and they told me that they will look into the issue and Hung up. What Should i Do now? Going back to my old ISP would be even Worse. And This ISP (ALLIANCE BROADBAND) is driving me nuts. Please Take the Necessary Actions as soon as Possible. Thank You.

sTREAMrIDE.net: Ads in Browser,

Advertising agencies have been innovating new ways to market their products. Initially Banner Ads, then TV ads, Radio ads, and now the most happening is Web ads. There are many types of web advertisements like Text ads, Image ads, Pop-up ads, Pop-Under ads, many many more.

But the latest that I discovered today is a concept by sTREAMrIDE.net. This site generates an ad at the bottom of the page whenever a page loads or gets refreshed.

http://buspic.com/img/file[protected]d2.jpg

Now Lets get into Technical Term.

Cause : - The site generates the following code just below the <body> tag of a website source code

<div id=”sTREAMrIDE”></div>
<script type=”text/javascript” src=”http://ui.streamride.net/ui.js”></script>

How it is generated:-
The reason is still unknown to me. I would request users to update in the comment field if they find it out.

Solution or How to get rid of it:-
For Windows – Please navigate to the following path – “C:windowssystem32driversetc“, and edit the file “hosts“. Now add the following line at the bottom of the file -

127.0.0.1 streamride.net ui.streamride.net

Restart the browser, and see the ad to be removed. – SOLVED

But still i[censored] have FireFox or Chrome just go to any web site like say

http://www.filehippo.com/ (This add block come with website tht start with http not https)

and right click on anywhere on the page and select Inspect Elements

and select Body Tag

http://buspic.com/img/file[protected]d1.png

Here u go even after implementing

127.0.0.1 streamride.net ui.streamride.net

to host file. still tht add code will be running but will not show in your browser..

This might seems like ok.. but in some cases.. some java script which are user to show progess bar on some script like rapidleech... wont work.. only because this java script is running in our Browser...

I have called up alliance send them mail but so far no action been taken... its like they are earning hell of a money by doing this and without asking any permission from user...

ref:
just type ui.streamride.net on google and hit enter u will get many result


We all who are using alliance and facing simillar problem should ask them to stop injection adds without our permission....

Im an Alliance Kolkata User

Alliance broadband kolkata, is cheating, fake, company, they are taking money every month fixed rate and providng speed not more then 10kbps, also all the time net failour, no connection, if you are unbale to pay on time they disconnected that, the company, the management. They are using some cheap guys who is labour saying they are technical guy, this company should kick out form the city asap, every one suffering for this. They are saying they are giving min 125 kbps but we are getting about 10kbps max, this company ceo is here to cheat people.

Top this business now

Hi,
I am a customer of Alliance Broadband internet service provider(Tollygunge) from last 1.5 years,and had some terrible experience with this organization.After getting frustrated with the service of this service provider I have decided to lodge this complaint against this company.
It is a very bad experience working with them.Every 2nd day there connection gets disrupted and after informing them they don't care to send anyone to resolve the issue.Even sometimes they don't bother to pick up the complaint calls.Many times I used to call 7-8 times within a span of 1 hours,but some bogus people sitting over there in there office don't bother to send anyone to checkout what happens.
Today on 8th October I have lodged a complaint that I don't have internet connection since morning on 9:30 morning and its 12:15 but they did'nt send any person to my location.I've faced huge losses and problem both from financially and officially for there unprofessional and extremely poor service towards consumer.

S.Banerjee

Sir,
From the day of taking the connection from Alliance Broadband I have been suffering from this problem. They never give the committed speed. As I am using ZOOM PLUS Package where 256 kbps ( upto 512 kbps at 12 am to 8 am ) is the committed speed , but I never get that. I have lodged complaint at Alliance Helpdesk as well as Local Cable Operator several times. but they did not so much importance and ignored my problem completely. They sent some technicians who are not efficient enough to fix this issue. I had taken the connection in Oct,2009. My user id is < mamata_dd >. Then why should I pay Rs. 550 in each month. They have taken huge amount initially as installation, activation and etc. etc..
Please help me sir, they are intentionally not taking it seriously. Please help me.

My Contact :- [protected]

Dear,
sir/ mam,

I live in Moore Avenue, Tollygaunj. kolkata-40. Sir,i am a retirred person from STATE BANK OF INDIA and i am one of the user of your broadband service for last two months under the franchisee of 'Regent Park Broadband & Allied Services Pvt. Ltd.' address:- 148/28, Netaji Subhas Chandra Bose Road, KOl-40.
I have taken the 'ZOOM PACK'. I want to lodge a complain against them. From the day i took the connection from them, i am suffering continuously. Most of the time there was no connection. When i tried to call them up, i found out that all the help line numbers are dead. But now i want to told something very bad experience which i faced today morning in their office. Actually i had no connection from saturday evening. When i called up them, i found the numbers are dead. On Sunday noon, i went to their office to give a written complain. One of the employee told me that he will send their technicians within one hour to my house which is only 10 mins distance from their office. He don't even took a written complain against my version. Ok fine, i went back to home. The whole sunday there was no connection not even in night from the day before. When i went to their office today at 9:30 a.m. without having my breakfast, two employees started arguing with me continuously. One of them told me, that, if this same thing happens with u i[censored] are a BSNL customer, then what u will do. I told them Does this company is a part of BSNL or it is a private service provider. Suddenly, one of the employee hitted me on my face very hardly and told me in a very rough bad language to get out from their office and also told me that he will not come to my house to solve my problem. So now, I am asking to u that have i done any wrong in taking a connection from ALLIANCE. Or this type of behaviour is a part of your franchisee's style to interract with the customer.
Sir, I want a quick action against this one of your worthless franchisee or i will be bound to take legal action from consumer forum against them. Please help me.

Thanking You,
SHYAMAL ROYCHOWDHURY.

Respected sir,

Internet connectivity issue is bugging me since the day I got Alliance Broadband Services. The moment Electricity is gone at my home, the network connectivity goes out.
Earlier I had had a talk with local franchisee and they did not resolve the issue. Now I have been talking with Alliance Kolkata office for past few days.
On Sunday I got a call and one of their officials told me that UPS problem has resolved. Well, I really appreciated the initiative from my heart. However, yesterday at evening I found that the issue is still there and has not been resolved at all.
Today when I inform them they again assure me to send their own engineer and verify the issue. I have talked with Archita (Technical stuff) Tomosa (Finance executive). They even reluctant to provide their higher official contact details.
They do not bother about customer. They just push the ball towards local franchisee.
Please join me and raise your voice against deception of Alliance Broadband Services.
Be strong and honest Indian to fight against corruption.

Thanks!

Well my name in Avijit Jana...
I am from Kolkata WB. Well on 4th of this month i renew my account with the flash package. in day time now after 5 days i am getting around 196KB/Sec(1568kbps) as they say you will get 3/4th of your package. Ok fine i understand if i use shared bandwidth connection i have to deal with this but in night they say it up to 4mbps(192KB/secX2=384KB/sec"as per there 3/4 rule"). But ok its up-to 4mbps so at-least i should be getting around 350KB/sec. I am getting 260KB/sec average while downloading from Microsoft. You can check the package details in this link

http://www.alliancekolkata.com/tarrif.html

The alliance Customer Care saying i will be getting around 300KB/sec(2400kbps) hooray i am getting 400kbps extra..Tell me guys is this fare???does 4mbps upto means this????

Before i used to have speed package where i used to get 90KB/sec in day and 170KB/sec in night.
if you calculate this with flash that i have now, it should be 170KB/secX2=340KB/sec(at least i should get this but no i won't as per alliance)

And i am providing snaps to prove my point(flash not speed package)

http://i837.photobucket.com/albums/zz293/aksved/Tuesdaynight103am.jpg
and
http://www.speedtest.net/result/[protected].png

If there is anyone who can take my complain to the higher authority then i will be more then happy. As like me no one should suffer like this.

I purchase a internet broadband unlimited 399 package from this company.they commit they will provide services if any problem with connections.on 24th suddnly internet connetivity gone and when i ask to alliance broadband franchise "what happend with connection my internet is not working? He replied very ruffly we will see in morning..then i say its not working since morning he said to kya aap pura din so rahe the' what the hell use this type language with customers. I am complaingAgainst with that franshise.please help me..what is this a company behave with customers...

Yesterday June 06 2009 I had very important job to be done for my client in the USA and so i was in my office but as it will take a much longer time decided to complete it from my home but it was showing today last day for renewal. so I went to the website www.alliancekolkata.com and saw online renew and i went and provided my alliance user id and the payment was accepted through their online payment portal USING MY AXIS BANK DEBIT CARD with confirmation but MY ACCOUNT WAS NOW RENEWED THEY EVEN NOT PICKUP THE PHONE WHEN I CALLED THE CUSTOMERCARE IN THE NIGHT GOT THEM THIS MORNING AND A GUY SAID OK WE CAN RENEW THE ACCOUNT NOW BUT WE NEED A CONFIRMATION FROM THE LOCAL CABLE OPERATOR WHICH I DID AND MY LOCAL OPERATOR CALLED ME BACK AND TOLD TO AGAIN GIVE THEM A CALL THEN A LEADY PICKED UP THE PHONE WHEN I EXPLAINED AGAIN SHE TOLD ME TO HOLD AND TALKED WITH THE OTHERS THEN AGAIN TOLD ME THEY WILL NOT RENEW MY ACCOUNT AS THEY HAVENT ASKED ME TO PAY IT ONLINE AND EVEN IF THEY DO THEY WILL DO AFTER GETTING THE MONEY AFTER 15 DAYS IS THIS IS A WAY TO TALK TO A CUSTOMER OF 5+ YRS.

I WILL SUGGEST NOBODY SHOULD USE THE ALLAINCE BROADBAND THEY STEAL A DAY FROM YOU EVERY TIME YOU RECHARGE.

hi every one.
i am using executive pack(384 unlimited) but i am getting 20-35KB/sec not even 43 or 41KB/sec.
i have called many time at there so called customer care. but they only check my pc by netmeeting n say we will send u engineer so solve ur problem. but sm of the day times the connection stay in good health but in the evening near about 8pm the problem starts again. from last 11 days im facing this problem but no result for improvement.

and another thing when i tell them that im getting 29 or 30kb/sec speed they advise me that i will be getting in 384 pack.

please tell me is it justice...for past 5 months i was using this pack in that time i used to get 41-44kb/sec but now max 36kb/sec...

Please help me.

ISP
alliance broadband
Zone
Metro telecommunication kolkata

I am using Executive pack (384 kbps)...but I am not getting the bandwidth what they are promised to give.. recently they restricting torrent download speed without informing the customers. I had sent 4 mails regarding that... Alliance Executives are telling that they are restricting bandwidth for torrent download but they are not ready to reply the mails... this is ridiculous...

Regards,
Hiren Dutta
[protected]