Amazon India Complaints & Reviews

Hi Both,

I was order[protected]) of Bajaj Rex 500-Watt Mixer Grinder with 3 Jars (White) on 21st January & this shipment arrived at my location on 25.01.2017 by Ecom courier against tracking number[protected], at the time of receiving product was damage & its packing was very third class when i refuse to take delivery & courier person has used very bad language which really disappointing to me this kind of experience was not expected from both of you.

@ Ecom Team- I think so you need to improve your service level & train your associate to sustain your service level stranded otherwise it can spool your image in market which currently you have set.

I am also in service industries & this kind of experience can loose customer faith on online shopping.

Thanks,
Binit Pathak
Ph - [protected]

Dear Sir,

Please note that on 24/01/17 I have received your SMS message that there
will be early arrival of the subject product, later in the evening received
another message stating that you could not contact me over phone, the Agent
number quoted is [protected], On 25/01/17 I have received another SMS that
the product will be delivered by agent Number [protected], On 27/01/17
received another message stating that Agent No.[protected] later in the
evening I have received another message that you could not be delivered due
to additional address requirement. I have tried to contact the above
numbers either it is out of coverage or switched off.

Also note that on 25th I have received call from your end asking the
location, after that the person replied my location is not near to main
road so could not deliver today and will deliver next day, still time its
not happened.

My number & address given in the order is correct, If you could not contact
& deliver the same to me then I wish to cancel the order to refund my money.

Please advise in return..
Regards / Ajesh
Cell [protected]

Dear sir/ madam,
I am writing to inform you about the faulty mobile phone that I have purchased from amazon.in, order id[protected]) toatal of 14000 rs.

On the 21 of jan 2017, I bought a brand new colpad cool1 dual smartphone. However, upon two days o[censored]sing it, i noticed that the backlit led og one of the navigation buttons lit more. for proof i have attach the two images.I contacted both amazon and smartphone customer service but both were unable to help me.But i purchased the smarrtphone from amazon.in and they have 10 day replacement policy and they can replace my phone. But they are not replacing it and they are also not replying my emails when i try to contact them.However, since than 4 days have passed without me receiving any replacement.In this regard, I insist on getting a refund of my full payment if the replacement will not arrive within one more week because the return window will closed on 2nd of feb 2017 on amazon.in.
please help me as early as possible.

Ordered Samsung galaxy S7 edge(Order ID:[protected] on[protected], amount paid through HDFC credit card. After placing the order, mobile is delivered properly. However i got a mail from Amazon on[protected] that my order with amazon is eligible for cash back of15% because of the promotional offer at the time of sale when paid through HDFC credi card. Later i contacted amazon through e mail that the cash back of 1500/-(as promised by amazon by email that 15% of 43000/- i.e maximum cashback of 1500/-)is not credited in my account. Amazon replied that cash back will be credited by January 5th 2017. When the same was not credited, i again contacted amazon, this time they asked for 5 business days to solve the issue, which was not resolved.I again contacted this time they replied cash back will be credited or gift card worth 1500/- will be given. But when i called amazon team on[protected], they are denying that i am not eligible for cash back.Utterly frustrated with amazon be-fooling customers like this.

Amezon ki tarf se 10/[protected] Rs. Ka Amount refund Marne ki bat kahi gyi. Sath hi mujhe refund transaction code diya gya Jo is prakar hai[protected].

Ye amount ab take mere account me credit nahi hua. Bank customer care ko charge dispute Marne ko kaha lekin amount 27/01/2017 take amount nayi aaya. Mai united bank of india ka a/c holder hu. [protected]@gmail.com....

My Order number is[protected] under amazon for purchase of Washing Machine and Refrigerator through Credit Card.
Order Date: 22/01/2017
Order Status provided as Delivered: 25/01/2017

I have placed the aforesaid order on the above said date but the product was not delivered till date. However the status was updated as delivered on the above said date.

I spoke to Amazon Customer Support where they requested me to provide 24 hours which got increased to 48 hours and later they said 120 hours or will return the money.

Before booking i called Amazon Customer Support and confirmed that the product is available and the same can be delivered to my address to avoid any discrepancies. The same was confirmed by the representative.

Accordingly, it is requested to kindly look into the matter based on the service availability.

Yours Faithfully,

Resident of India

Brought lotus body lotion there is a free product mentioned on the product but didn't receive free product

I have an account at Amazon India and occasionally I make online purchases using my credit card. While doing it, Amazon India stores my credit card number. Yesterday (26 Jan 2017) i received an email and an SMS from Amazon.com (which is a partner of Amazon India) that US$99 has been charged on my credit card for Amazon Prime Membership annual fee. I do not have an account at Amazon.com. How could Amazon India share my credit card information with their partner Amazon.com and allow them to make a payment on the card without my consent. On contacting Amazon India, I was informed that their partner work independently and I have to communicate with them. Why should Amazon India provide my confidential information about the credit card to their partner and ask me to settle the issue with them directly.

I booked Good Luck UV protected square men sunglasses(M294/58/Black lens)through Amazon India with oder No.(#[protected]. And it is received from amazon agent no.[protected] with Rs.289/-. So, the above product is not well and not suitable to me. I request you to sent this item to your amazon. refund my amount at an early date. Thankq

I have purchased a Nivea lip balm some days ago from amazon. I received it and started using it. I realised that instead of healing my lips it is damaging my lips. I got red rash around my lips.Then I checked the original item in Nivea's website and found that it is duplicate. I have heard before that Amazon sells duplicate products and this time I realised it. I complained and didn't get satisfactory answer. They are taking me lightly. My purpose is not to get refund. I want to take proper step against them. They are cheating. Misusing the name of a trusted brand like Nivea. Pleople should be aware of it.

This is an email I sent to Amazon. All the details have been accurately described herein.

Comments:This is with reference to ORDER #[protected] placed on January 21st, 2017. I placed the order during the Great Indian Sale and paid using Amazon Pay balance. I also have a trial prime membership subscription.

Today, after 4 days my order has still not been shipped. It was supposed to be delivered by 23rd January, but here I'm, writing to you once again. I contacted the customer care on 23rd January, and I was told that my payment was being cancelled again and again by the system. Puzzled with the response, I checked my Amazon Pay balance wallet history, which showed that the transaction was successful and Rs2800 had been deducted from my Amazon Pay account. I also checked my bank statement, and it also showed that my account had been debited with Rs2600 towards POS withdrawal. (I already had Rs200 in my amazon pay balance wallet, therefore, Rs200+Rs2600=Rs2800 which was equal to the price of the printer)

The customer care executive, however, assured me that it was a fault on amazon's part and that she had escalated the issue, and that I would receive word on my product within 24 hours. Satisfied with the response, I decided to wait another day.

On 24th January, I had to contact the customer care again, because I didn't hear anything from Amazon. I was told about the same glitch again, and was reassured that my package would reach me by 27th January.

Now today, I saw an email again from Amazon stating that "your order will take longer to fulfill than originally estimated"

I just want to ask you what is happening? First, my delivery estimate was changed( even though I had Prime) and even then you can't fulfill it ?
According to my Bank statement and Amazon Pay wallet history, payment has been made successfully on both occasions, so there is clearly no problem on my part.

I'm very frustrated with the turn of events. I needed that printer urgently, that's why I chose prime. This delay is causing me irreparable damage. What is the purpose of Prime membership, if I don't receive my product within 2 days?

A customer care executive asked me to cancel my current order and place a new one, but I don't think that it would work out, because now there is no lightning deal or cashback offer on the product.

I have only 2 alternatives

1) I request you to either correct the glitch and ship me the same order

or

2) cancel my current order and place a new one at the same price and offer as my original order. Here is a bit of calculations to help you out

Printer Price on Amazon = 3199
less: Lightning deal discount = 400
Final Price: = 2799

Also, I paid with amazon pay balance via the amazon app, which entitled me to a 15% cashback. which means that I would receive Rs420 ( 15%of 2799) on or after February 10, 2017.

Therefore the price comes down to Rs 2380.

If you can somehow arrange the same deal(as above) once again for a new order, with 1-2 day delivery, then go ahead place a new order. However, if you cannot give me the product with the lightning deal discount and 15%cashback offer, do not cancel the current order.

I REPEAT, IF YOU CANNOT MATCH THE LIGHTNING DEAL AND CASHBACK OFFER DO NOT CANCEL MY CURRENT ORDER.

Without the ligtning deal, and cashback offer I would suffer because, my original order had both of these promotions, and without these promotions, the product would cost me a lot more.

I have been a regular customer of Amazon since the past 1.5 - 2 years, but this is the first time I'm facing so many issues regarding a single order. I don't even visit Flipkart or any other e-commerce sites now, since I know that Amazon is the best. But I'm starting to doubt myself. It is appreciable how far Amazon India has come since 2013, but I hate to admit that there are certain flaws with Amazon too!

This time Amazon has not lived up to my expectations. The experience this time has been far from satisfactory.

I request you to please fix the glitch and deliver my product at the earliest.

Thank You

Paras Chowhan

After this email, this was there reply :

Hello,

I am sorry for the inconvenience caused to you as you have not received the item yet. In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

I have checked your order #[protected] and found that you have placed the order on Saturday 21 January 2017 and we have also received the payment for this item.

We regret to inform you that your order is delayed as it's still stuck in the Fulfillment Center due to certain technical limitations. We're doing everything possible to correct this problem and have your order delivered to you as soon as possible. I'll notify you as soon as we have an update.

As you are our valuable customer and as an exception I would like to inform you that if you can cancel the and place the new order in that case we will initiate a gift card of Rs 400 in your account which will credited within 24 hours.However we will not be able to provide the 15% cash back for your new order.

Further I would like to inform you that the we have already escalated to dispatch your product at the earliest once the order will be get shipped you will receive the confirmation.

Please know that this situation was the result of a combination of technical and human errors and that in no way did we intend for this to happen.

Further if you need any kind of assistance please feel free to contact us. We are here to help you.

We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Sameer A

I was frustrated and I sent them another email :
Why can't you provide me the 15% cash back? I made a purchase during the specified days, therefore I'm entitled to a cash back. You just can't say NO!
I think this is just a great bait and switch technique by Amazon. You say, there's a sale and tell the customer that he/she would save Rs800 ( as in my case), then after the customer has paid, you say that due to technical limitations we can't deliver your order. After the customer places a new order, you say that you will only give one half of the previous discount (Rs400). This way the consumer has only one choice, place a new order and get only half of the promotions and discount or get a refund and forget about the product. And for Amazon it means duping the customer and making profits. What is the meaning of having a sale, when you can't deliver on your promises?

Guess, what? I'm not going to slide this easily. If I don't get my order till 27th ( and I know I won't, since it hasn't been shipped even as on the 26th), I'm filing a lawsuit against amazon on the grounds of false advertising and misleading the customers. I have already tolerated too much and now there is no going back. I may be a small consumer, but I'm going to fight till the end, just so that you won't do this again. I will make sure that the millions of customers around the world get to know about this egregious practice of yours.

This may be a Dave vs Goliath battle, but I believe you know that the bigger they are, the harder they fall.

I didn't receive any reply for this email.

I have called them multiple times, but it is the same old story. They asked me to wait for 48 hours.

I called them again on 26th january and they told me that they have raised a second ticket towards my complaint and have escalated the issue.

I don't believe them anymore. I have done everything in my power and they just won't budge .

Please help me out!

Hi,

I ordered a "Egate P531 LED Projector" in Pune.

Since last three days I am getting a message "Out for Delivery". But the product neither got delivered nor I got any call from courier boy.

I have postponed my other work to pickup the product... But seems the company thinks we are fool..

The Problem is they book our time and then it says we can not deliver it and the false status update made like "Package held for cash Payment" but actually the payment at the time of purchase(online order).

Please if you send the message out for delivery then deliver it or don't send the message "out for delivery" someone postponed his work to pickup the product.

I don't have any hope if it is getting resolved.

Dear Amazon Team,
Greetings of the day...!!!

I Suraj kumar have ordered a mobile phone with Order No. #[protected] on 17th January, 2017 .
The estimated date of delivery was 23rd January, 2017 but due to non availability of me on this date i talked with customer care representatives to confirm that can i get my order before the estimated date because my order has been reached very nearest location of my home town (i.e District Ambala ) in 20th January 2017.
The customer care representatives give me positive response means yes i can get but i have to show my order mail and an id proof to receive.
I reached to that nearest location i.e. at Ambala which is about 25 km away from my hometown (MULLANA ) to receive my order but nobody contacted with me to deliver my order.
Again i talked with Amazon customer care representatives and they again told me that you will get your order by tomorrow ( i.e. on 21st January, 2017 ) but again nobody contacted with me and again i got disappointed.
Even without my permission an Amazon customer care representative Rescheduled my order to 25th of January 2017 without discussing with me. As i came to knew about this thing at once i mailed and also talked with representatives to cancel this rescheduling of my order and they told me that they have cancelled this rescheduling and i told them to deliver my order at my registered address to my father on the estimated date (23.01.2017) and also i give my father's contact no for better delivery.

Now the problem is this today it is 26th of January 2017 and neither my father and nor me got my order and in the mean time i have talked a lot of times with Amazon customer care representatives regarding this matter.

I am really very disappointed with this kind of very Poor Service from Amazon side which i never expect. Shame on this . Even no customer care representatives followed me to resolve this query.

Kindly request you to, just tell me

1) Whats wrong with my order ?

2 )Is Amazon able to deliver my order if yes then tell me one final date of delivery?

I hope you give me one solid solution and resolve my problem.

Hi, I have ordered few items in amazon india through mastercard and my account got locked and my all order (around Rs.1.4 Lakh are on hold which i really need to deliver fast) due to some address verification issue. Then i got email from amazon india then send us Fax with bank statement. I tried to FAX it several times their FAX services not working FAX NO :[protected]. I tried to send email but [protected]@amazon.in is even not working and getting failure notice then i sent card statement to [protected]@amazon.in but still no positive response from them. Can you please look in to it. My blocked account's email address is [protected]@yahoo.com. Please please help me!

Dear Sir/Madam,
I received duplicate socks on the name of REEBOK from amazon.in.
For your ready reference, details of bill mentioned below and photographs already attached.

- DATE OF INCIDENT
From www.amazon.in
Order Details
Order #[protected]
Placed on Wednesday, December 21, 2016
2 x Reebok Flat Knit Crew Mens Socks - Pack of 3 (Grey Mel/White/Black and China red)
Apparel
Sold by autumnfare

-FULL DESCRIPTION OF INCIDENT

On socks, no logo of Reebok. Logo is not big issue. Even quality is not near to Reebok. This is not expected.

On label of socks,

Mfd, Mktd. And Distributed by:
RENFRO INDIA PVT. LTD.
GATE No. 1231 (PART), SANSAWADI, Tal. Shirur, Distt. Pune-412208 Maharashtra, India
T: +[protected] Fax: +[protected]
Email ID : [protected]@renfroindia.com
www.renfroindia.com

Under License from

Reebok India Company
Unitech Commercial Tower
5th Floor, Greenwood City,
Sec-45, Gurgaon – 122 001

-CLIENT WWW.AMAZON.IN, WWW.RENFROINDIA.COM, AUTUMNFARE

-DESIRABLE RESOLUTION

EXCHANGE ONE PACKET OF SOCKS (HAVING 3 PAIRS) WITH ORIGINAL REEBOK WHICH IS STILL PACKED. AT FREE OF COST.
MEANS WWW.AMAZON.IN OR AUTUMNFARE OR WWW.RENFROINDIA.COM TIE UP WITH COURIER AND I SHALL PROVIDE TO SAME COURIER SERVICE.

I am not India.

I hope issue shall be settled in this way

On 24.01.17 I had ordered a saree for Rs 379/- via my VISA debit card but they informed me later that there was a transaction problem and hence my order was cancelled.My bank account has been debited with Rs. 379/- but till date the money has not been credited back.What shall I do?I have an account with State Bank of India, Tezpur, Assam and Rs379/- should be returned to my account forthwith. aahePallab Bhattacharjee
Tezpur, Assam

I have ordered a prestige omega set from my amazon id i.e [protected]@gmail.com on 20th January @ 1599 but seller cancel the order after 5 days without any reason. I have word with amazon customer care they have suggested me for re-order @ 2650 this is unprofessional and casual behavior of amazon i need same product @ 1599

I purchased a Blackberry 9720 mobile phone of 8500 rs. from Amazon by using my SBI. debit card at 18.12.2016. But after opening the box when I went to use the phone I saw the phone has a problem. So I contacted Amazon and told them abut the problem. After hearing that they told me to return the product and they will refund my money after receiving the phone.
Hearing there commitment at 02.01.2017 I returned my product by Blue Dart courier service and Amazon received the product at 04.01.2017.
At 06.01.2017 they send me an email and in that email they told me that they refund my money. But Sir, from that day till now I didn't received any money in my SBI. account. But abut that matter when I contacted to Amazon they told me, the refund had initiated please contact your bank. But when I went to my SBI. branch and connect to SBI customer care, they directly told me that any refund had not initiated in my account.
Now Sir / Madam Please rescue my money.

I had ordered a phone (VIVO UNIMAX) on the 13th October, 2016 and celled the order a few days later. I had made the payment from my debit card. It's already been 3 months but I still haven't received back my money. I have called the customer care many a times already but still it's of no use.

I Placed a Order with ORDER ID #[protected] on 19 January 2017 but product us expired. I call the Amazon customer care.
Commit To Refund The Amount.
But Question Why Sell Expired Product.