Amazon India Complaints & Reviews

Hi,
I am deepak kumar, a prime customer with amazon. I have placed an order in amazon on 03rd oct, 2018 with the order id:[protected]. It was a hard disk and a mobile holder and as per amazon it was a third party seller named "jalaram store". Before placing an order with the third party seller i had contacted the amazon chat support to know the details of the seller and wanted to know whom to contact in case of any issues. The chat support person gave an assurance that amazon will take all the responsibility and all the sellers are amazon verified and trusted sellers. After that i placed the order.
I got a tracking number from the seller on 4th oct, 2018 and the tracking reference number is cg[protected]in belonging to india post. Since then i was trying to get the details of the shipment which i was not able to get as there was no information and it was saying "consignment not found" in india post site.
After waiting for few days, i raised a request to the seller on 10th oct, 2018
Dear sir,
I am trying to track the details of the consignment for a long time but not able to get. Its been more than 3-4 days but no info. Please help me tracking the details.
Indiapost doesnt show any information.

For which i got a reply,
It will tracked from friday (Oct 12th) as we reshipping it and updating new tracking id.

I waited for the same and did not receive any mail with new tracking details on 12th oct. So i sent a mail to the seller on 14th oct,
Dear sir,
It is like 10 days you have given a tracking number but nothing is updated till now. Upon contacting last time u had told me that by friday a new tracking detail will be available. But unable to find anything. Can u please update the details.

The seller replied back on the same day with,
We will deliver the product to door step at expected delivery date provide while ordering. Generally product takes 7 to 9 days for delivery and in some cases it may delay and for same we will inform before delivery date.

I contacted the customer care just because the seller had not responded back with the tracking number. Even after a mail initiated from the customer care end, the seller did not provide the tracking reference number.

Again on 15th oct, 2018 i had contacted the customer care and requested for cancellation of the product as the seller hasn't given any valid tracking number even after 12 days. A mail was sent to the seller from customer care end like,
We've been contacted by one of our mutual customers regarding an order placed with your store. Below is the information provided by the customer:
Reason: cancel order
Details: customer do not want the item, as its being delayed a lot. So please cancel the item and process refund for the item. Customer do not want it. Please do it as soon as possible.

I also added a note on the same ack mail as,
Dear sir,
I have been patiently waiting for the order since oct 3rd. It was promised by you last time that a new tracking information will be provided on friday, 12th oct. But nothing was provided nor the details of the shipment was not updated for the tracking number given initially. Hence i humbly request you to cancel the product and process the refund as soon as possible and im no longer ready to wait for the product due urgent requirement. Hope to have a smooth transaction now and further.

After this i got a reply from the seller that,
Dear buyer,
We apologize for delay in delivery of product as we assure the
Delivery of product between 19 to 20 october.
It is humble request to co-operate us so we can deliver product
On above delivery date.
We are always there for resolution.

I replied back with,
Dear sir,
I was ready to wait for the delivery as per the message you had sent on oct 10th. "it will tracked from friday as we reshipping it and updating new tracking id".
I was patiently waiting for an update and then there was no update from your side with the new tracking details. Its been 3 days since friday still no new tracking number was provided. Because of this and due urgent requirement, i had to order a new hard disk from a different seller and im getting it delivered by the end of the day.
So i kindly request you to take this cancellation request and process the refund. Hope we will have a smooth transaction.

Again on 17th, oct 2018 i had contacted the customer care to know the status of the cancellation and refund and the executive told me that the seller hasn't responded back within 24 hrs regarding cancellation and so she is raising an a to z claim for the same.

I got a reply from the a to z claim team like,
Hello,
We are sorry you have not received order[protected]. Our team is investigating your a-to-z guarantee claim of rs.3, 068.00 and will get back to you.
You can check the status of your claim by visiting your account.in the "orders" section, click "your orders". Look for this order in the list and click “file/view claim”.
To learn more about the a-to-z guarantee, refer to our help pages: https://www.amazon.in/gp/help/customer/display.html?nodeId=[protected]
Sincerely,
The amazon a-to-z guarantee team

I contacted customer care again on 20th to check the status and they initiated mail to seller,
Details: kindly cancel the order as customer doesnt want the product. Kindly cancel the order and we can cancel the claim once refund is issued to customer.
Seller replied back as,
As a prepaid and self ship order we dispatch it in 24 hours and provide details forward to courier partner so we will try our best to cancel it or another thing is you can refuse delivery for cancellation.

I replied back to the seller as,
Dear sir,
Thank you very much for your response for the concern raised. I agree to the fact that its a prepaid order and you have dispatched the product already, but i would like to ask you one simple question. Why the tracking number doesnt show any records and it says "consignment details not found". (Below image is for your reference). I have received many products through india post and the delivery was smooth along with the details of the product very much traceable.in this case, its completely hidden/ unavailable for the past 16 days since the tracking number was provided. See this from the perspective of the buyer, it will be like the tracking number is completely fake/wrong and again you had agreed that a new tracking number will be provided last friday which did not happen and that is the reason i had to raise a request for cancellation and have bought a new hard disk already.
I really appreciate your effort for having posted the hard disk in a competitive price but because of no proper response i was forced to cancel the product. I hope you understand the issue from my side as well and take a bit more effort to cancel the product and issue me a refund at the earliest. This will help to increase your credibility.

The seller replied back as,
We are working for the issue occurred and it is faced by many india post regions not to all so request to wait till we deliver it as per date

Then i have replied to the seller one last time as,
Dear sir,
I have made my point very clear "cancel the order & issue me refund". I have told many times due to this issue, i have already bought a new one and i cant afford one more. You are expecting the customer to understand the issues faced by you and inefficiency of your courier partner. I have all right to cancel the product before the delivery and i have requested for the order cancellation on oct 16, well before the delivery date and that doesnt even matter as the tracking number provided by you is wrong and doesnt give any details.
I am saying once again i donot want the product and i only need the refund for the product. Dont again start afresh asking me to wait for the delivery date as its a fault from your side by not giving the right information to the customer since oct 4th. I am not ready to wait anymore. I hope this will be the last correspondence in this regard and refund will be issued at the earliest.

The seller finally on 20th oct replied back as,
We processed the refund for unfullfilable order and will be credited in 3 to 5 working days.

After 2 days i got a mail from a to z guarantee team that,
Hello,
We have denied your a-to-z guarantee claim on order[protected]. A claim can be denied for many reasons but the most common ones are listed on our help pages.
If you would like to appeal this decision, visit your account.in the "orders" section, click "your orders". Look for this order in the list and click “file/view claim”. On the next page, click “appeal decision” and follow the on-screen instructions. We may ask you for more information throughout our investigation. Failure to respond within 3 days will mean your appeal is denied.

This mail was very much shocking to me as the entire fault was with the seller and the amazon yet nobody contacted me asking for the issue but they have cancelled/ denied the claim and that too i haven't raised that from my side. I replied back like,
Dear sir/madam,

I had requested for cancellation well before the delivery date on 16th oct itself. Seller had agreed for the cancellation and he informed me on 20 oct that refund is processed from his side and will be credited within 3 to working days. Please check the status and process the refund as informed by the seller.
How can you say you have resolved the claim without giving a resolution for the customer who has all the right to cancel a product and request for a refund well before the delivery date. I have informed the seller also that i will deny the delivery form my side.

A to z team replied back on 23rd stating,
We have closed your claim for order[protected] because the order is not eligible for coverage.
To be eligible for coverage, the day you file the claim must be 3 days past the maximum estimated delivery date.

(This is not the right way to respond as they have a confirmation that the seller had accepted the cancellation and had issued refund as per the mail i received.)

I again contacted customer care to know the status of the refund and it was forwarded to the seller and he had replied back that "it will get tomorrow".

I patiently waited till 29th oct and again sent a mail to the seller as,

Dear seller,
As per your mail, the refund was supposed to be credited on friday, 26th oct. Since i have no message from the bank regarding the credit of the money or even a refund confirmation message/mail from your side, i would like to know the status as this is not the right way. You had promised to pay the money back within 3 to 5 working days and that was on 20th oct and today is 29th. I hope you understand the criticality of the situation and credit the money by the end of the day.

The seller again replied back stating,
Dear buyer
We issued refund for undelivered order which will credited within 3 to
5 working days. Humble request to apologize.

I told the seller that,
Dear sir,
The same you have sent to me before 9 days. Below screenshot is the mail you have sent to me on 20th oct stating refund is processed. Now again you are asking me to wait for 3 to 5 working days. You are holding my money for more than 25 days and this is not the right thing you do. Do not test the patience of the customer. Hope you understand.

(Again he replied back with the same mail).

After this i contacted the customer care and i had to wait for 1 hour to get the call connected to the escalations-manager who again asked me to narrate the entire story and i had told him completely what had happened and he asked told me that a gia form/claim (Guarantee investigation claim) has to be raised and within 12 hours i will get a response and i have to reply back on the same then the process will start and it will take max 2 weeks for the resolution. I did not agree to wait for 2 weeks and asked him to mention in the form that problem has to be resolved within 3 working days. I got a mail after waiting for another 30 mins on call that,

As per our conversation guarantee investigations assistance form filled, you will receive a response to this form within 12 hours.
As per your request you need the refund to be done within 3days but as per process inform to wait for 01-02weeks post confirmation from cx side. And no commitment done from our end.

As per the mail, i again waited for 12 hours and i did not get a response i sent a mail again asking for the refund status, it sent me a automated mail asking me to wait for 6 hours for response which did not happen and finally after 25 hours after the mail commitment that i will get a response from buyer guarantee team, i again called the customer care to know the status. Again it took a long time to get connected to manager-escalations and he never gone through the case history properly and was again questioning me. Finally after few conversations asking for the status he told that its their duty to forward the issue/mail sent and we have no job in the response part which was a really hurting answer for a person waiting for so long trusting amazon would resolve the issue for the self/seller issue. And after that he again asked me to write to buyer-guarantee team directly for the resolution.

I had wasted my time, money everything contacting customer care for hours together and finally they say we have nothing to do with this and the other team does not even respond back.

I have never ever faced this much of harassment from any customer service end. Amazon does not care for their customer that too even if its their prime customer.

I want my money back.

I am richa chaudhary, a regular customer of amazon. I used to buy from amazon, coz i have a trust in it. But this time its service is ridiculous.i have ordered an item, adaoni hardware security chain of antique iron. And after placing order, i didnt found cancel option, so i contacted customer care to get it cancelled. They said, we have no option of cancellation, so u can return it. I thought the return will be a normal pickup from my lication and refund process. So i agreed. But after i received the item, i got a mail, in which a full proof return process was mentioned. First i have to download the documents, some of which i have to paste on outer side of parcel, some inside the parcel, after downloading, i jave to get dem printed from printout shop. Den i have to go to post office to get it sent via speed post. In all dis, my money and time both will be expended.
Dis is ridiculous. Today i also talked with amaons associate, he said yes u have to follow this, as we dont have a pick up option available. I am saying previously also amazon picked up items from my lication, now what has changed now?
I havnt buied this coz i believe in sellers goodwill, i buied coz i believe in amazon. But, i have to sadly say, will never buy anything from amazon in future

I have returned an shipment amounting to Rs 2399 but the courier Guy wrongly selected an shipment amounting to Rs 1999 instead of Rs 2399 without checking the order id.I did called their customer care five times, all I got was their fake promise to solve the issue in 2 to 3 working days. I did not get any refund yet even after 18days of my dispute. They have been handling my issue to casually.

Hi
I have ordered to mazone vide order[protected] July 5th 2018. But till date i have not yet received my ordered product. After submit so many complaint to customer care they are not bothring. either deliver or send back refund ASAP, otherwise i go through consumer court
My order by the name Basant Garg
Kindly revert on my id [protected]@gargmotors.com

Ordered the product 1tb surveillance hard-disk in Great Indian festival offer on 10th Oct 2018, and paid for the product online(prepaid order), got the delivery of product on 22nd October 2018 after 12 days of order. and got the delivery in worst packing, which was torn.
I am underlining the product i.e hard-disk which is a fragile thing. And while purchasing the product it was a replaceable product. Original box of hdd were missing and due to worst packing i.e hard disk like things should be packed with safety, but delivered in the bare polythene without any safety aspect.

Order Details
Ordered on 10 October 2018
Order#[protected]

When called to amazon the first few day they denies for the replacement as they were stating the product were not available with the same seller who sold it. so wait some day, if it will available we will create a replacement. Then on 30th oct 2018 they agreed for the replacement and they assured me for the rest. But after call disconnection i got the message like they have initiated the return which gives me the refund when product reach their warehouse.
Here amazon cheated me, as they are stating on call that the replacement were initiated by them and assured me for the rest by providing the such detail like the replacement product will be delivered to you once they pickup the product. But after call disconnection they did the different, i.e return instead of replacement. and then when connected regarding the same issue they denies there previous statement which were told by previous agent/customer care executive.
I want the replacement as i got the product on cheaper price on the sale on great indian festival sale,

the procedure, which is not chooses by me, forcefully initiated by Amazon executive by giving the blind/wrong information.
(in whole which they did wasted 20days as of now and counting) as per the timeline ordered on 10oct, got on 12the oct, return initiated 30th oct, + 15 day approx to reach the product to warehouse(if pickuped). then inspection and initiate refund and then credit refund 6 to 8 working day in term of paid via debit/credit card. in whole wastage of 45-50 days and what will got nothing, the amount which paid + Harassment +wasting time,

as i want the product which i ordered which may give some satisfaction at least got the product in good condition after such hazel.
Feels fully cheated by amazon..

I had ordered black & decker kr554re 550-watt 13mm variable speed reversible hammer drill machine order #[protected] placed on 25th october 2018 been a prime member i was supposed to receive it on 27 october 2018. However till 30 october 2018. I have not been given this product. After chasing the customer service department calling them 18 times in last 24 hrs they tell me that your package has gone back to the seller. I spoke to mira a senior manager with the escalation team today morning. Who apologized but said they will deliver by today. However it was a fake promise made. Since i didn't receive product. They last executive i spoke to mr. Pankaj said that i will have to reorder the product as it was pod he cannot arrange replacement. He said if i had paid amazon there is a provision to refund.

So i asked him to refund my prime subscription amount as they have not delivered the product and already charged me. To which he declined and suggested he cannot do.

Order #[protected]
I made the purchase of "dell vostro [protected][protected] cell original battery" with amazon on 18 october 2018 order. It is totally false advertisement it is not the original dell batteries as mentioned, as the battery is giving me bad time because it is not charging properly while connected to adapter, it will take take charge for a while and again it will stop plus the charge will not remain long as expected or supposed to be, i thought it is my laptop's problem so i did all the trouble shooting uninstalling drivers and all the problem was not resolved. I contacted amazon chat no help they inform that only replacement possible i am socked!!! How come you can't take your own product and give my money back? (I do not want so called original product, i will go to dell center and replace the battery i do not want my laptop to go away with your fake battery, please) i was never told that no return and refund on this product no where on the site it is mentioned, i believe amazon and make a purchase, it is amazon fulfilled product, i would have understood if it the seller's product. What don't you take your own product and give my money back...
Please please.. I am told that i can make replacement till november 3...
I don"t want replacement please take your product and give my money back...

[protected]
I have made full payment for this item, i got a message from blue dart that they will be charging me. Why my card details given to blue datmrt without my permission and how can they charge me for item already paid
The vendor is not responding
Your sbi card will be attempted thru blue dart vide ref no ev[protected]on or after 30-oct-18. Status can be tracked thru www.bluedart.com.

I had ordered 40 years chapterwise question bank of iitjee maths and chemistry from amzon on 4th october and when the order was to be placed it showed 12th october but after placing the order the date shifted to 22nd november. But even after 28th october i didnot get my product. The package reached a wrong courier hub on 13th and it has been there since. When i contacted amazon the cs person always told me to wait for the product. On
28th i contacted the courier hub and they told me that my order was never shipped they just put my tracking number on someone else's order. Very irresponsisive by amazon. Wasted my valuable time as my exams are in january. I am sharing the order id and tracking no.
Order #[protected]
Tracking id[protected]

Yesterday night i was even blocked from contacting the customer services. Below i have attached few picture of my order and blocking from customer service.

From now onward i will never believe on products those are selling by amazon as their customer care and technical support is not having capability and transparency to fix any issue.
My suggestion is please do not say /write on your products that you will provide technical support as you have not any technical team also there is no coordination between them.

Since long i was a regular customer of amazon but when i interacted with customer care /technical support team of amazon and suffered with purely non-technical person those are just making fool their trusted regular customer. I am sure the day is not too far when people will stop buying product from amazon.in due to their terrible ccs/ts.

Even after providing physical report which has prepared by visitor engineer they promised to call me back after 24 hours but that was also a fake one. I didn’t receive any call back from amazon.

Finally i quit and lost my trust from amazon.

Hi amazon,

I feel very bad about my recent purchase on "great indian festival". I have ordered lenovo k8 note mobile and paid the bill through my credit card. The seller shipped the product. But i didn't received the product. It was not reached me, so that i have canceled my product. There is no update from amazon after that. I only contacting amazon customer care daily. There is no response from amazon. They simply said only you will get your amount. There is no proper service for this kind of issues. There is no senior techs contact regarding this issue. Even there is no mail or sms from amazon. Very poor service. I will inform my friends to refuse the amazon account and don't buy the products from amazon here after. After i paid my credit card bill, the amazon start the refund process, that is also after i contact with customer care and talk little hot.

And this is not a first time with same issue. This is second time i am facing the same issue. Attaching screen shot for reference. The over all process took around 20 days of time. I spend most of the time for this.

I have purchase mi a2 (Black, 4gb ram, 64gb storage) mobile on dated[protected] from amazon. It is faulty and getting restart automatically. Amazon technical support (Attached report copy) also accepted and they haven't resolve my mobile problem. So i ask as per policy of 10 days replacement but they are not doing replacement of mobile due to reason of stock.

Amazon, i am writing this complaint about my order#[protected] ordered on 26 october 2018. When i received this order, i found the defect on this product with blue dot on screen, with an immediate action, i called amazon cc and he told me that there is no technician can be sent to my address, so asked me to wait for 24 hours. Since i didn't get any response, after 24 hours, when i called again to cc, they asked me to modify the address first then asked me to delete all address and enter the new one. After a long hold, they came back that they cannot put my replacement because the actual address is deactivated and the only option that was given to me is to just get the refund. Now, since i ordered this product with an exchange of my old phone, i end up with no phone with me that i can use, along, now when i got the refund the exchange amount is transferred to the gift card which is pathetic.

Now, i don't even have the choice but to buy something unnecessary stuff from # amazon. But one thing i still want to complain that i don't know your system but customer care know it very well, with all cc guidance that i followed up, i end up with my money and no phone in my hand. Tell me who is responsible for it?

Iam laxmi rao iam deeply unsatisfied by the way amazon has handled my issue i had ordered a product from amazon a phone and the payment was made but today when i checked on the order page it shows that my order has been returned to the seller when contacted customer service they say my account was put on hold neither i received an sms or a mail regarding the matter why my account was put on hold and why my product is being returned kindly explain the issue my order i'd is[protected] please notify me

I ordered kids study table with chair on 14th oct. Order number :[protected]. I got the item on 21st oct, but since i noticed that the item was very old and damaged i called up the customer care and requested for refund. I got the update that they will pick up the faulty part on the very next day, but the pick up was not done. I called again on 23rd and 25th, both times i got the same update that the faulty item will be collected on the next day. I called them again on 27th and asked for the reason for not refunding the money. This time the customer care executive today me that they want a photograph of the faulty part and then only they can initiate the refund. This was not told me on the first 3 occasions and they had promised every time that the part will be collected on the very next day. Since i was not happy with the response, i told the customer care executive that i want to escalate it to higher level, but she refused to give the phone to her manager or senior executive. She requested to provide the photographs of the faulty item and promised that the faulty item will be collected in the next 24 hours without fail and once they receive the faulty item, the refund will be processed without any further delay.

Since i properly packed the furniture, it was difficult for me to open it again. However i took the snapshot of the damaged item and sent it to the provided email id immediately after the call.

Till now the part was not collected and the only response i got as of now are 3 text messages that the part will be collected today.

I am fed up with the amazon service and also the unprofessional attitude of the customer care team. I just want to know when you are going to refund the money. If amazon is not interested to collect the faulty item, at least you have to refund the money to the customer. I need a proper update on it otherwise i will approach the consumer court and will take legal actions against amazon.

My registered email id : [protected]@gmail.com

My name is rehan qureshi. I have placed an order on 11th october2018,. And on 17th october they deliver me the product. Which was duplicate product so i made a replacement request and it replaced on 18th october but the product was same so i requested for return. The return pickup was on 18th but the pickup agent neither called nor recieved my call. Next day i rescheduled but no one come to pick. So every time i call amazon executive said that "sir humne apka product escallation par lga diya he kal tak pakka pick up ho jaega", it reschedule on 18, 19, 20, 21, 22 but no one picked up.. So i talked to senior exceutive then he said "sir aapka product kal tak pickup ni hota to hume self send kar skte h jo address bill par h through any courrier service and mail the slip given by courrier service then we will initiate a refund for product as well as courier charges. So self send on 24th october and also mail the slip. But when i called the customer executive he said,"we can initiatate refund only after the product reach to fullfillment centre". Its 29th october fedex executive told me that" sir jisko apne product sent kia he wo product accept ni kr rha bol raha h ki peak hours (Sale season) me hum product ni lete apka product hold pr he or diwali ke baad hi ho paega". He give me his contact number and said sir talk to amazon so thai i can deliver your product. But when i called amazon executive said that we cannot talk to thir parties. He further said" jab apka product fedex se return hokar a jae to hum fr se return generate kr denge.
Amazon is making me fool everytime i call them. Not providing the solution its more then 12 days.
I am preparing for govt exam time is very important for me.. Please sir help and advice me the procedure to go to consumer court.. I have all the proofs as well as call recordings.
Reg email: [protected]@gmail.com
Reg mob : [protected]
Order id :[protected]

I have ordered one item in amazone site actually my order date on22 nd oct, then also it will be delivered nov2nd. Today 28th i got one email about that order has been returned to seller due to packing damaged. I think its the drama from distributor side beacuse its heavy duty material of royal enfield. I am totally trapped this order was already paid the amound. Till yesterday i have wait for that order. Totaly waste of my time, i believed amazone but its totally now un satisfield. I had order this item rs.624 then now i didn't get the offer now its price is 1118 rs. Totally i am dislike and unsatisfield.
First of all you will maintain customer satisfication... Otherwise your mark is zero.
I will put on one case file to consumer court aginst this amazone site.
My order id is[protected]

I had ordered a product on 25th October 2018. Order number[protected] to my home in Bilaspur, Chhattisgarh. The phone number registered to the account cannot receive calls, however messages are received. I got the message "Arriving by 9pm: Your package with AURION 20 kg Vinyl Plates.. is on road with our AmzAgent([protected]) & will be delivered by 9pm. http://amzn.in/d/7anLkm9" on 28th October at 8:00 am. Since I know that the delivery guy cannot call me, I called him at 13:00 with my other number and told him to call on my new number. He said he will be there in 5 minutes. I called him again, then he said it will take him more than 2 hours. I waited for him. I then called him after 4 hours. And he did not receive my calls. At nearly 18:30 his phone was out of coverage area. I then tried at 19:00 and again at 20:00. I guessed he would have been busy. And then at 20:37 this message comes. "We could not deliver AURION 20 kg Vinyl Plates for Home Gym as we could not contact you on the phone. Re-attempt on next working day. http://amzn.in/d/eVyJp8p". Now, when I explicitly told him to call on my other number, why couldn't he contact me. I thought I will do whatever is told on the text and try the next day. So, today, 29th October, I called him again at nearly 12:30. Told him, he recognised me and told me that the given number was invalid and I reminded him of the conversation we had yesterday. He said he will be delivering the product within 2 to 3 hours. After 4 hours I called him again. Now he started ignoring my calls. I messaged him with my number and name and address. He still didn't come. And then again at nearly 18:00 his phone was out of coverage area. I tracked my order and it says "Returning to seller". Now what exactly can I do? And even if he could not contact me on my number, he could have easily delivered at my house as I was there the whole time. Who is responsible for the lost time and energy?

I purchased amazon tv firestick and it was supposed to be delivered on 25th october 2018, but it was not delivered on that day, next day i received call from the delivery agent i picked up call but he disconnected and instantly i received message that delivery was attempted, i contacted customer care next day and they promised that it will be delivered by day end it was not delivered and same thing happened next day also and next day also and i have not received product yet, i asked the customer care executive if compensation will be provided for the hassles he did not respond so i got frustrated and i lodged this complaint.i need compensation for the harassment caused along with the product.

I feel Amazon has become another website to cheat it's customers. I needed the product for some special occassion and hence ordered as the delivery time was shown much before that occasion. However the product was shipped much later than that occasion. Since the product is non returnable, I called customer care to cancel the said product even before shipment. I was told to call for cancellation once the product gets shipped. As soon as I receive the shipped status in order details I called again to cancel the order. I was assured by the customer care executive that the product will not get delivered and in case I receive the delivery than reject the acceptance. Inspite of several calls to Amazon I got the product at my place. I rejected the delivery but delivery boy told that he has already marked product as delivered and hence cannot take it back. It means before handing the product to me he marked it delivered. I again called the customer service and told the whole scenario. I was told that now Amazon cannot do anything hence you have to keep the product. I requested them that since the cost is high and due to Daly
in delivery I have already purchased it from outside but they are not ready to listen and said you do whatever you can, we cannot cancel the order. This is ridiculous on part of such renowned website and I feel they also started cheating customers. I felt very bad since I was under impression that Amazon is an MNC and has high standards of customer service but I was wrong.