Amazon India Complaints & Reviews

I have ordered a Bata Women's Remedy Brown Fashion Sandals Order #: [protected] on 16th May2015.The expected date of delivery was on 29th May 2015. .I received a call on 23rd May from Kottayam stating that my courier reached there, and I asked to deliver it to my correct address which I already given. But I did not received the courier till today

WE PURCHASED A BAJAJ REX 500 WATT MIXER-GRINDER JUST A WEEK AGO. TO OUR GREAT DISAPPOINTMENT WE'VE NOTICED THAT 1 JAR'S RIM IS RUSTED (CORRODED) & 1 LID IS CRACKED. WHILE OPERATING IT MADE A LOUD & UNUSUAL NOISE, AS IF SOMETHING IS GETTING RUBBED. I'VE BEEN TRYING & TRYING TO REGISTER COMPLAINT BUT YOUR PRESCRIBED FORMAT DOESN'T WORK. PL REFUND

I was asked to return it for full refund. All I got was following message: "Dear Customer, Greetings from Amazon.in We are writing to confirm that your refund for Rs.100.00 has been processed for your Order #[protected]. This refund is for the following item(s): Item: Incorrect item Quantity: 1 ASIN: B00SGWZMEI Reason for refund: Customer return Here’s the breakdown of your refund: Return Shipping Refund: Rs.100.00 Your refund is being credited as follows: Cheque: Rs.100.00" WHAT ABOUT THE COST OF THE dvd THAT i PAID??????

I had ordered "1 of Janasya Women's Faux Georgette Saree(Red) 1 of Janasya Blue Saree with Fancy Black Border" from the same seller. It was cash on delivery. But the '1 of Janasya Women's Faux Georgette Saree(Red)' has not been delivered yet. Payment for both the sarees have been made but the red saree has not arrived. We have been waiting from the past 4-5 days.

Dear sir i received your above laptop defective such laptop not charge properly please change our laptop and send me hp window laptop i send laptop as it is to such cloudtill mewat thanks because i am not satisfy this defective laptop thanks harbans lal mobile [protected] Date 03/06/2015 Time 21:20 PM

Order Details Ordered on 23 December 2014 Order#[protected] I purchased Blackberry Z10 mobile as per above details and facing some issue in phone from last few days. Once i contacted to Blackberry service centre for troubleshoot the issue they are not consider mobile under warranty. Complained register on amazon via mail also but not respond properly. they are extend date more than 3 times. they are trying to cheat customers.

Download Amazon.in App and Win | Your Account | Amazon.in Order Confirmation Order #[protected] Hello pankaj, Thank you for your order. This e-mail confirms that we've received your order. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.in. Your estimated delivery date is: Monday, May 18, 2015 - Thursday, May 21, 2015 Your shipping speed: FREE Delivery on orders over Rs. 499 Your order will be sent to: Ojasvi Bhati 281/Phase -1B Shivalik Avenue Naya Nangal Nangal, PUNJAB 140126 India Order Details Order #[protected] Placed on Friday, May 8, 2015 Ninja Turtle 18" Trolley School Bag Sold by Mom&Me, Mahindra Retail Rs.640.00 Item Subtotal: Rs.640.00 Shipping & Handling: Rs.0.00 Total Before Tax: Rs.640.00 Estimated Tax: Rs.0.00 Order Total: Rs.640.00 Need to make changes to your order? Visit our Help Page for more information. Some products have a limited quantity available for purchase. Please see the product’s Detail Page for the available quantity. Any orders which exceed this quantity will be automatically canceled. We hope to see you again soon. Amazon.in This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message. Your AccountAmazon.in Message From Customer Service Hello, Here's a copy of the chat transcript you requested: Initial Question: Where is my Order? Does it take 12 days to get it delivered 02:31 PM IST Vigneshwaran(Amazon): Hello, my name is Vigneshwaran . I'll be glad to assist you today. 02:31 PM IST pankaj: HI MA'm, my order # ORDER #[protected] is not delivered yet please confirm the fina status 02:32 PM IST Vigneshwaran: Thanks for the order number Pankaj. I can understand your concern. I will help you with this. Are you able to wait a few moments while I research this for you? 02:33 PM IST pankaj: yea sure 02:35 PM IST Vigneshwaran: Thanks for waiting Pankaj. 02:35 PM IST pankaj: welcome 02:36 PM IST Vigneshwaran: I have checked and see that your order is ready to be ship and it will be delivered to you by end of tomorrow to your address without fail. 02:37 PM IST pankaj: Vignesh if it hasn't been shipped then how it could reach my place by tommorow EOD from where the bag has to be shipped 02:39 PM IST Vigneshwaran: Due to internal issues in the fulfillment center, there was a delay. I am sorry for that . However we will deliver the package by the estimated delivery date which was given to you. 02:40 PM IST pankaj: thanks vignesh 02:41 PM IST Vigneshwaran: You are most welcome Pankaj. Is there anything else I can do for you today? 02:42 PM IST pankaj: you heped me alot 02:42 PM IST Vigneshwaran: Thanks for your valuable time. It's a pleasure assisting you. Thank you for contacting Amazon Customer Service. You have a great day! Please click the "END CHAT" button to close the chat. Take care :) Thank you. Amazon.in This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message. pankaj bhati May 20 to Bharti Click here to Reply or Forward Anupam Chauhan amit kumar Apar Agarwal - New PICS Uploaded Bharti bhuvnesh. a charan sidhu Gurdarshan Singh Tiwana Kumar Parivesh Pankaj B SHIFTng 2 MUMBAI ... Monal Aggarwal Move to Inbox More 2 of 4 Your order on Amazon.in (#[protected]: delivery estimate update Inbox x Amazon.in May 21 (13 days ago) Greetings from Amazon.in, We're writing about the order(Order#[protected]... pankaj bhati May 21 (13 days ago) to Amazon.in Please call me back @ [protected] . The #1 international e commerce business team is asking for more time who claims for the delivery to happen in a single day. SHAME ON YOU.. Regards Mail Delivery Subsystem May 21 (13 days ago) to me The original message was received at Thu, 21 May 2015 08:34:13 GMT from iad1-ws-svc-lb91-vlan2.amazon.com [10.0.103.146] ----- The following addresses had permanent fatal errors ----- order-update-auto (reason: 550 5.1.1 User unknown) (expanded from: ) ----- Transcript of session follows ----- 550 5.1.1 order-update-auto... User unknown Final-Recipient: RFC822; [protected]@amazon.in X-Actual-Recipient: RFC822; [protected]@email-inbound-relay-6002.iad6.amazon.com Action: failed Status: 5.1.1 Diagnostic-Code: X-Unix; 550 5.1.1 User unknown Last-Attempt-Date: Thu, 21 May 2015 08:34:14 GMT [protected] Forwarded message[protected] From: pankaj bhati To: "Amazon.in" Cc: Date: Thu, 21 May 2015 14:04:04 +0530 Subject: Re: Your order on Amazon.in (#[protected]: delivery estimate update Please call me back @ [protected] . The #1 international e commerce business team is asking for more time who claims for the delivery to happen in a single day. SHAME ON YOU.. Regards On May 21, 2015 1:30 PM, "Amazon.in" wrote: Greetings from Amazon.in, We're writing about the order(Order#[protected] you placed on 08/05/2015. We regret to inform you that your order will take longer to fulfill than originally estimated. The following item(s) have been delayed: "Ninja Turtle 18" Trolley School Bag" Estimated delivery date: 30/05/2015 - 03/06/2015 One of Amazon's aims is to provide a convenient and efficient service; in this case, we have not met that goal. Please accept our sincere apologies. We will send you a confirmation e-mail on the date the item is sent. Thank you for choosing Amazon. ********************************************************************************...⇄ Got any questions? We’ve got answers. Visit our online Help department, available 24 hours a day: http://www.amazon.in/help ********************************************************************************...⇄ Amazon.in http://www.amazon.in Download Amazon App and shop anytime, anywhere: http://www.amazon.in/apps Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. ***** WHY WAS THE DELIVERY ESTIMATE CHANGED? While we do our best to adhere to these estimates, the merchant inventory is constantly changing based on information we receive from sellers on our website. Occasionally, unexpected fluctuations in supply or changes in release dates for new products will add time to our original availability estimate. ***** WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER? You can always check on your order by clicking on "Your Account" at the top of any Amazon.in page. Once there, choose "View Open Orders." You can then cancel either the entire order or a few items from the order ***** WHAT IF AN ITEM IS DELAYED AND I NO LONGER WANT IT? If your package arrives too late, you may either refuse delivery or return it to us for a refund. For instructions on how to return it, please visit our Returns Support Centre at http://www.amazon.in/gp/css/returns/homepage.html. ***** HOW DO I CONTACT YOU ABOUT MY ORDER? If you have questions about your order you can contact our customer service team from Contact Us page on the website -www.amazon.in/contactus ***** Click here to Reply or Forward 7.97 GB (53%) of 15 GB used Manage Terms - Privacy Last account activity: 25 minutes ago Anupam Chauhan amit kumar Apar Agarwal - New PICS Uploaded Bharti bhuvnesh. a charan sidhu Gurdarshan Singh Tiwana Kumar Parivesh Pankaj B SHIFTng 2 MUMBAI ... Monal Aggarwal Move to Inbox More 1 of 4 Your order on Amazon.in (#[protected]: delivery estimate update Inbox x Amazon.in 1:30 PM (44 minutes ago) to me Greetings from Amazon.in, We're writing about the order(Order#[protected] you placed on 08/05/2015. We regret to inform you that your order will take longer to fulfill than originally estimated. The following item(s) have been delayed: "Ninja Turtle 18" Trolley School Bag" Estimated delivery date: 12/06/2015 - 16/06/2015 One of Amazon's aims is to provide a convenient and efficient service; in this case, we have not met that goal. Please accept our sincere apologies. We will send you a confirmation e-mail on the date the item is sent. Thank you for choosing Amazon. ********************************************************************************...⇄ Got any questions? We’ve got answers. Visit our online Help department, available 24 hours a day: http://www.amazon.in/help ********************************************************************************...⇄ Amazon.in http://www.amazon.in Download Amazon App and shop anytime, anywhere: http://www.amazon.in/apps Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. ***** WHY WAS THE DELIVERY ESTIMATE CHANGED? While we do our best to adhere to these estimates, the merchant inventory is constantly changing based on information we receive from sellers on our website. Occasionally, unexpected fluctuations in supply or changes in release dates for new products will add time to our original availability estimate. ***** WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER? You can always check on your order by clicking on "Your Account" at the top of any Amazon.in page. Once there, choose "View Open Orders." You can then cancel either the entire order or a few items from the order ***** WHAT IF AN ITEM IS DELAYED AND I NO LONGER WANT IT? If your package arrives too late, you may either refuse delivery or return it to us for a refund. For instructions on how to return it, please visit our Returns Support Centre at http://www.amazon.in/gp/css/returns/homepage.html. ***** HOW DO I CONTACT YOU ABOUT MY ORDER? If you have questions about your order you can contact our customer service team from Contact Us page on the website -www.amazon.in/contactus ***** Click here to Reply or Forward 7.97 GB (53%) of 15 GB used Manage Terms - Privacy Last account activity: 25 minutes ago Details Related Google+ Page Amazon India Follow

Hello Great Amazon India. This mail is to showcase the opportunities put up by your staff to harass what you call "sellers". Look at our page. All the products that you see are what we have been "TRYING" to sell on Amazon. Trying, because, we believe, if India would have had a team of inexperienced service managers, 50% would have comprised of executives from Amazon India. And as the statement says, your amazing team makes it a point to keep asking questions while chewing their fingers ( maybe its your policy, maybe ) 1. Why is it that each member of your team prescribe different standards for product uploads ? Is it like for a product category, Amazon has different specifications for different customer service executives ? At least people in your organization like some Anju or some Muhammad say so ... 2. Ever heard of CHEST size for a saree ??? So what would you expect us to measure exactly ? 3. Why do your executives tend to not look into case history before commenting ? Never heard of a global entity that pays salary on the basis of thoughts and no action ... 4. You do not have a customer care number in India. Disappointing, but acceptable. You're unable to understand the nuances of a case - you still do not call - you respond to mails 8 hours after a person has lodged an issue - and you call yourself a global organization ??? PATHETIC ! We are still trying to explain ABCs to your executives, but pretty sure that they have mastered the art of harassing clients by silly bogus questions rather than generating business. Help us ( if you care ) !

I ordered a mobile phone from AMAZON on 11th May 2015. I have not received it yet, it was dispatched on 17 th May, and is currently with AMAZON TRANSPORT SERVICE, PUNE. The customer care representatives don't have any communication from transport services. I call amazon everyday to get the update on my product delivery, everyday they promise, i will get the product tomorrow. i would like sue this company, can anyone help me how can I do that? I have paid 9k to purchase this product. Either the delivery guy has kept my product with him and has gone absconding or amazon transport service of pune ( bawdhan - pashan) is too lazy to deliver it. Please help me how to sue them?

I have ordered product Order ID[protected] Barbie Cooking Fun Kitchen Doll, Multi Color [ASIN: B00B8KYXCC] but i haven't got it till now. Order delivery date was 16 -21 may.Today is 2 june and i cannot cancel the order as it is seller product not amazon product. I have raised several requests regarding cancellation of order but amazon is not able to cancel it. I want my money back in my account at earliest.

Recently I purchased a product from Amazon India the price mentioned with in there web-store was Rs.1995 on which they tempted me by higher giving discount of around 60%. When the product got delivered to me I noticed the price tag which states its MRP. as rs. 1495. Later I followed up with amazon and the seller several times but there was no resolution provided by them. There customer care states that there is no resolution to the problem. Instead of feeling guilty and accepting there mistake, even after one month the price with in there store remains the same. Kindly have a look to the screens attached(along with order details). request you to take stringent action against the seller and the e-commerce store. Message for Amazon.in Kindly look on to the images for the wrong pricing done from Amazon. Even the product delivered has mentioned 1495 as item price where as you have listed the same as 1995 even i can find the same product over internet on various other websites with the correct price. Don't fool the customer by first putting higher price and then tempting with huge discounts. This is the one noticed there may be several other products as well for which you have applied #DirtyTricks This seriously had made such impression for Amazon that I would always double/triple check on the pricing mentioned for the product before purchasing it Also, please note until the resolution is provided i would not use the product and if the resolution provided isnt justified I shall be able to refund the product at any time even it is after expiry of the return window provided by you(Amazon) for the product.

Order-Item-ID:[protected]: Product Name: Monopod Extendable Selfie Handheld Stick with Adjustable Phone Holder and Bluetooth Wireless Remote Shutter for iPhone, Samsung and Other System (Colo SKU: $elfe stick Quantity: 1 Gift Wrapped: No Item Price: Rs.305.00 My Additional comments are as follows : "the product which i brought was defective and cant make it work properly. its a mono pod selfie stick and when i was attach with my android smart phone its not connect with my device after that i attached with other smart phone but again i face same problem that's why i return this product . so here i request you to please refund me as soon as possible now after 20 days i still not get my refund so please help me

my order id is this Your Amazon.in Order #[protected] i ordered gigabyte gaming motherboard on 11 may that arrived on 14 may but that was not working well i bought this from third party seller (ONLINE KING)due to non proper work i requested a refund and pickup date was on 15 may so i think its ok and on 15 may the pickup boy came and checked the accesories and motherboard completely after successful verification he pickup my motherboard...

I have purchased I ball tablet from amazon.com after four it has problem arise I have gone to the service center but they not provide me warranty as I have purchase from amazon.com and also told me if you have purchase any kind of good from online store they are not provide any warranty. Please solve my problem I want my money

I am really very much disappointed with Amazon delivery service. It's really really pathetic. I had order one plus mobile phone on 22 May 2015 and it shows that, you will receive product on or before 26 May. It all started from 24 May, everyday in the morning I am getting text message your package out for delivery but at the end of the day neither got my product nor any call from Amazon courier agency. Finally I chased customer service everyday to confirm the status every and every time they are keep on saying we will try to deliver it today. It has been almost a week i am waiting for my order. When i called courier guy Daven and Poojary from Kandivali agency they told me that it is not possible us to deliver the product to your area because we have to cross toll naka and we can do that if you want you have to come to till toll naka. Anyhow I arranged someone and when i called surprisingly he toll me now you have to come to Borivali to collect a package it almost 4 km away from my house. Today on 30 May again i got the same response from Santosh which is from Thane amazon courier agency. Even after chasing to amazon customer center till now i am waiting for the delivery. It is the way they are treating to customer?

day by day amazon services become bad.earlier they was delivering most of the products to shillong, meghalaya pincode:-793001.But nowadays they are not able to deliver phones also.i want to place order Micomax yu yuphoria but i can't because capital of meghalay which is only 90 km from guwahati is not servicable by amazon.Most of the courier services are available here like fedex, bluedart, indianpost, deliverhy etc.. then what was the reason not able to deliver.please take some action against amazon...

Hello, I mainly did online shopping from Amazon.in as I have the faith in it. Recently I live in a small place were packages do get lost/misplace, so I told Amazon about my lost products and they refunded my money, and also I have told my society RWA to keep a check my packages and make sure they don’t get lost. I have started paying 300 INR /- to RWA. After few days, Amazon India closed my account without my knowledge with the reason of “Frequent refunds” I have explained my problem and told them it won’t happen again, still they did not bother to help out, and closed my account” I had 1800 INR in my ‘Gift Card Balance’, which Amazon is not allowing me to use and saying that they will not reinstate my account. They scammed me 1800 INR, and now they have even told me that they are not going to reply to my mails. They have closed all my family accounts, which caused relationship problems between us. This is mental harassment which I am facing by Amazon.in right now. They are not reinstating my account so I can use up my remaining 1800 INR which is available in Gift Card Balance, they are not even to refund the amount which is available in my gift card balance. They completely scammed me, and now they are not even refunding my available amount in Gift Card balance or not even letting me use it. This is the only option left for me, I am also going to make a report on Amazon and submit in Delhi Consumer court and Saket high court too, if they do not help me out. Email sent by Amazon India: http://prntscr.com/7asuy5 Amazon Email: [protected]@gmail.com

I have ordered a mobile in a flash sale on amazon.in I was one from 1000's of customer to get it. Yesterday i got a mail from them stating very stupid reason to cancel my order, saying that u have exceed the purchase limit but i have ordered a single piece of yu yuphoria. Please help me.

hello sir. I m jayesh m marathe Mo;[protected] plz hellp me i m online prces Symphony Diet 35i 35-Litre Air Cooler . but i m not happy this product cumpany policy 30 day retun. i return my product but not accept return center amazon. 4 days dally return courier boy. amezon my oeder no.[protected]

I was regular customer of amazon id [protected]@ymail.com my order was confirmed and still they cancelled my order so they don't honor there comfirmed order this against there terms and conditions still customer care persons don't care and don't listen to you. I am stop shopping with amazon because trust is the main factor in online shopping and amazon is lost mine now only one option left for me I.e is flipkart hope it never do this type of things