Amazon India Complaints & Reviews

I purchased a candy floss machine received on 20.1.19 and there was a warranty for one year . Vender was Godskitchen

i used the machine hardly a few times and the warranty period was over.
The machine stopped working and contacted the vendor to repair the appliance and I was willing to pay the repair charges .

The vendor flatly refused repair the same even though I was willing to pay the charges . Since this is an item that is not repairable by normal kitche equipment repair shops I am left with a non-functional machine .

I requested help from amazon and questioned whether a vendor on their website can sell an appliance without reponsibility to repair the same after warranty period ? Amazon has neither reponded nor helped me in this matter

Dear amazon team,

Very unpleasant experience this time and felling like i have been cheated by you guys.

On 20 oct 19 - i bought the iphone xr handset on 20th oct 19 from amazon.in (Order id[protected] i bought the handset under offer, “5% instant discount + 5% reward points” offer on amazon pay icici bank

On 20 oct 19 - before making a purchase same day i have called your customer care and asked i can see 5% instant discount upfront, however is 5% reward points (Amazon pay) is eligible on this product and on emi transaction, so your executive confirmed that yes sir don’t work buy this product. You will get this i can see this very well on the offered page. (Kindly refer the recording)

On 20-oct 19 – i bought this product.

On 21-oct 19 – i got the delivery.

On 24 oct-19 – i got my icici bank statement and there was first emi charged in credit card bill however in amazon reward summary i have not got the benefit of - 5% reward points (Amazon pay) balance.

On 24 oct-19 – i called icici amazon pay customer care and they confirmed me that since this was a emi purchase hence you are not eligible for 5% reward points (Amazon pay) balance you may contact amazon customer care.

On 24 oct-19 :- today i have called, amazon customer care and spoken with one of the representative he still confirm yes you are eligible for this offer and you will get this in next billing cycle m then i made him understand this bill is generated after transaction as i have also been charged for the first emi in credit card statement received today, so he asked me to speak with icici bank regarding this as per him, icici bank have come to amazon for this offer benefit, he also requested me to visit the icici bank branch, i requested to transfer the call to the customer care, his answer was they will also confirm the same thing what i am saying. (Kindly refer recording)

On 24 oct-19 :- finally he have transferred the call to the lady named selvia (Lady with full of attitude), she also confirmed that same thing that this reward will be credited in next billing cycle and when i have informed him same thing bill has been generated after this transaction and i have been charged for the same, so after putting my call on hold for a long, she came back and confirm sir since this was emi transaction you will not be eligible for this reward back. Also she confirmed even though if someone have done the miscommunication still we can only give the feedback to the person and don’t do anything beyond it, finally she confirmed is there is anything else i can help you with and disconnected my call,

Here i am sure these people cannot be onroll employee of amazon, they may a bunch of outsource agency doing miss communication with customer and not understanding the customer paid.

Now i am enclosing the screenshot of the offer, where it is clearly mentioned, 5% reward back is eligible for emi purchase as well, now to reconfirm if i am not missing anything i have called your customer care and reconfirm from them before making a purchase if anything is hidden here, i am having icici amazon pay card through which i have made the payment and i am the prime customer.

Hence it is requested to please credit 2000 amazon pay reward point in my account, else take back your handset i don’t want to deal with the people who don’t really care for their employees.

Also i am looping icici bank here as i have been stucked between to big giants (Banking and ecommerce giants) and no one ready to take the ownership here.

Cloud tail seller product
Order date
12-Oct-2019
Order #
[protected]

Since a 15days back I placed a order by prepaid method and complained many more times and no response from the customer care every time saying it ll get solve within 24-48 hours like this it has been a week already by complaining.
And hopeless amazon site won’t display seller details over website.
It’s like customer should die by paying money these amazon team won’t help over anything.
Shame less amazon team worst experience ever I suggest nobody should struck over paying prepaid method in amazon.
Shame less website running this AMAZON.
Fed up a lot 🤦🏻‍♂️

They said,
Hello,

This is to confirm that refund for amount 678.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund reference #[protected]

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

I ordered a item from bomaby shaving company, i had paid additional money to get it immediate basis. I ordered on 21 and deliver by 24 finally.
The address of pick up store, they have refused my order because they are not existing amazon pick up store before 1 month. That's why they refused my order. That's not my fault i want to get by today.

Complain details:

I have ordered and received boat rockerz 261 sports wireless earphones on aug 13 2019 and after 2 months the outer part of the earphone has damaged but it is working fine. Since it is within the warranty period, i would like to get it replaced. Attached the photos of earphone, invoice and warranty. Kindly let me know if any other information required.

My order details:

Product : boat rockerz 261 sports wireless earphones (Jazzy blue)
Order placed: 8 august 2019
Amazon.in order number:[protected]
Order total: 1, 299.00
Delivered 13-aug-2019

Contact:
Name: arunraja r
Mobile: [protected]

I had ordered through amazon business for my office ikea stools and after receiving the stools i found that the mrp mentioned on the product is 420, while amazon has sold it for 600 rs including gst.
On inquiring how amazon has sold the product beyond the mrp price they seem to be unresponsive and seem like they are taking this very lightly.
Despite uploading the proof on the mrp printed on the product amazon has not taken any action or provided any clarification over the pricing.
Under the consumer goods (Mandatory printing of cost of production and maximum retail price) act, 2006, it is malpractice to sell or be a platform that helps to sell products beyond mrp.

The order details are as follows
Order id[protected]

I ordered this product on 23rd of october and paid extra money to deliver it by 25th of october but after paying the final amount amazon changed the date to 30th october for delievery. If they are delivering it on 30th october then why they gave me the option to deliver it on 25th october. This way, amazon is trying to rip off the customers. I called the customer care 2 times and they dont want to help the customers.

I had placed this order on 21 sept 2019 and had paid extra for 2 day delivery. The payment was done online. I got an email after two days saying that the order had got delivered and the same was being reflected on amazon site. But when i checked from the recipient, she had not received any package. So i immediately got in touch with the customer service executive soujanya on chat. He asked me to wait till 29 september 2019. However, still no package got delivered. I mailed on the customer care id asking about the complaint status. I was asked to upload my aadhar card copy which i did. After that nothing has been done regarding this matter. It has been almost a month now.

I have ordered for two nutrabay whey protein concentrate but received only one product. After that i have complained about this to amazon they took time of 3 days for investigation after not receiving any emails regarding the complain, i decided to call again after 7 days but they said that they cannot return or refund the product.
Order i'd[protected]

On 30 sept 2019 refund amt of rs 1487 was initiated to my bank account
(Refund reference # 0rzv1aaw0000k0p2km2z) by amazon but it's 23 oct still the amt haven't been received in my account i asked my bank customer care but they told they haven't received any notification and could not track the refund status, it's nearly to be going a month but still amt isn't received.

Sir,
Someone sent me a fake lucky draw gift and demand us for pay advance money almost 60000 rs and call me for verification of details. I request you to be alert and cautious of such fraud. So that no such incident happens to anyone else. You are requested to thoroughly examine such offers before accepting them. I humble request to amazon that please take some strict action to such fraud person. So that people rely on such online platform.
Thank you

To,
The Chief Branch Manager
State Bank Of India
Main Branch

Subject: Charge dispute "Refund never processed"

Dear sir

A refund of 4983.25 rupees was successfully processed on 02 october 2019 to my account by amazone. This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also the state bank of india branch all the details many times including the unique transaction reference number- #[protected] but
nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
my refund referance number[#674981]
my account no is [[protected]

I have purchased one plus 7 being a prime member on 21st oct. The delivery tat was to be in 1 day however despite following up with your customer service for 2 full days, i have learnt delivery will happen only on saturday.
The delivery agents update wrong information that the customer was not contactable while they have not picked the calls.
This was a birthday gift and i have had multiple chat sessions which is your cs. Also note on asking the escalation matrix the lady ramya did not share and stated that i could complain on a link which never appeared after the chat session.

Kindly assist with a quick resolution to the same.

Dear sir
I didnot get any response.. And i didnot get refund.. Please help me sir... Amazon give the reply of confirmation refund. But i didnot get.. I purchased a product on 12 oct of this month using my debit card and the product refund was not given by amazon. They give me the confirmation of 650 rs in my account. But it was not reflected. Please help me sir

Sir i was purchased a new samsung m30s phone 17 days ago. But today my phone was getting too hot. I called the company today and asked to change the phone. The senior of the company told me we can't do anything. So i am so sad sir please help me for change my phone from amazon.in company.

Company name: amazon.in
Date of purchase mobile:[protected]

Tracking id:[protected]
Deliveryboy saying he will come around 3 o'clock but when i called him again for my packet he give me another number and said another person assigned on my id. But no one is answering when they will deliver while i am tracking my order it showing to deliver today.

A refund has been made of Rs.639 on 03/10/2019 by amazon.in, but it has not credited in my bank account till now.Refund reference number is# 173522. So kindly resolve my problem. Many times i have inquired about this by going bank. But they are saying you should contact you costumer.And in this regard i have contacted to costumercare many times .But they are not sesolving my problem.
So kindly help me.

I placed order for some gift items and chocolates, but when i paid for the same, after sometime i got a msg that your order has been cancelled and amount is refunded. But i have not got the refund till now. Also, how can they auto-cancel, also its not showing up cancelled orders in my orders section, helpline support facility is useless, how can i select for refund status option when cancelled orders are not showing up in the list. Such an...

I tried to do bill payment of bsnl landline on 21st september 2019. As amazon asked me to revise the payment of rs. 774/-as the first one hasn’t gone through, i did the payment again using my sbi debit card. Later i found out that the card has been debited twice for the same. I contacted bank. But i haven’t got my money back. I hope amazon can help me in this regard.
Thanks
Rini