Amazon India Complaints & Reviews

Per amazon app and amazon.in website order tracking shows that the order for the above product number is delivered to customer address, but the same has not been delivered and upon asking the customer support team, they have responded to me rudely and have asked me to update kyc details for inquiry, as if the customer is committing a fraud. Have updated the same on amazon.in website.

Order was placed on: 11 october 2018, upon raising concern over prepaid order i was asked to wait till 23rd oct 2018 and now they have again asked me to wait till 30th oct 2018.

Please get us a refund of 3498.30 back to me.

I have ordered a product (Samsung galaxy tab a) on 12 oct 2018 in the offer price of 9499 rs. And paid by my credit card.
After order shipped and on the way. The order got cancelled by amazon saying that there was pricing error of that product.
Now the price for that tab is double.
I contacted amazon regarding the issue and mr. Zain from customer service said that we can not help you in this.
I just want my tab on the same price that i ordered.

Order no[protected] was ordered on 12th october and due for delivery on 22 october, no intimation what so ever and when i check the order status it says failed delivery and i have been delivered to same address previously. Confirmed with customer care yesterday they said 24 hrs will be delivered now they say resolution is cancel the order.
When amazon cant deliver why take payment in advance and keep us waiting and don't deliver the product and a customer service staff who does not know what he is speaking and more worried to give a resolution for which he is bombarded for no fault.
When one order is delivered why cant the other be and i dint even get a call from courier partner

Returned a purchased article on[protected] &Rs395/- to be refunded by[protected], still now no money refunded . payment made on[protected] & ID[protected] .On line Rs417/- has been paid from myaccount & Rs18/- paid from my pay balance, finally, Rs 395/- to be refunded after deduction delivery charge.please enquire the matter & take proper and adequate steps to solve the problem

I am using hdfc visa debit card but while on buying on hdfc debit card emi its says you are not eligible kindly check how can i make the payment in my hdfc visa debit card and how can i buy the product my contacts number is [protected] and amazon user id is [protected]@gmail.com..
Kindly check and call back by mrng between 9am to 6pm or write a email to me above mentioned

Thanks and regards

My order number[protected]), date 10 october 2018, payment method - debit card

In this order i have received only one shirt (Alcott) on 13/10/2018 and the rest have not been received by me which was
1. Two red tape formal shoes
2. Two john players trousers
But it was showing the product has been delivered on 16/10/2018 and i have given the contact number for delivery was (+919696*20), even no one contacted me on the day for this delivery and the delivery pin was with me on my mail and i was in college that day.

I have placed a complaint regarding this to customer care on 16/10/2018 and on mail 17/10/2018 they was said to wait till 19/10/2018 the product will delivered to me. I waited but it was not delivered so i made a complaint on 20/10/2018 they said the matter has been send to investigation team and i have to wait till 29/10/2018 to 30/10/2018. But today 22/10/2018 i have got the mail that investigation has been done and product has been delivered to me and further they will not assist and provide me any help. They will not provide me any refund/replacement.

I think there has been some mistake by the delivery man as he/she updated wrong or have done some mischief and i'am suffering due to this as amazon was not helping me. When i'am contacting them they are disconnecting me saying that after investigation they will not further help me.

I don't know to whom the product was delivered. Even they are not sending me the person who has delivered the product so that i can ask him/her to whom he/she has delivered the product and they are not providing me any proof of delivery of the product. Further they are not helping me any how they are disconnecting me on call and on mail they repeating they will not assist me anymore.

Atleast help me in providing me every details because someone has taken the advantage of prepaid order. Please help me it is a matter of my reputation as well money. Even i don't know who has done this mischief.
There is no security for prepaid order.

Shopped during great indian festival, shoping value was more than 3000 and had an offer of cash back i guess it was 15%. No cash back received. Had chat with different executive for help, every body provided time period and promised it will be done, still i have not received any cash back.

Hi, I have ordered a mobile phone from Amazon.in and they delivered a just broken screen guard in it.
My order id is :[protected]

Date of delivery: 15/10/2018

They delivered something else and cheated me. After followups with customer care and courier services also, no proper response.

The courier team visited and checked, told me product will be delivered or refunded in 3 days, but no response.

I want to get refund of my product.

Amazon isn't standing true to its name and brand, Delivery guys are making the things [censored]er, they don't even contact me and update that I was contacted and I didn't reply.
This happened twice, also the 3 customer care executive I had a word with didn't help me either to fast track the delivery process, instead cancelled and rescheduled the delivery which furthermore took 3 days to deliver and I don't have my product handy yet.
Improve consumer satisfaction or else you will see the downfall soon because of your subordinates.

Sir/ madam,
I ordered a product on 12 october from amazon and i was supposed to get it by today ie 22nd october. I got the forewarded mesage that it will be delivered by today. I waited for the product till 6:00 pm. But still the product had not reached my hand and to my horror i got the message that it was delivered successfully.
My product id is
[protected]
Please help me resolve my issue at earliest
I would be grateful. Thank you.

Whne we purchase any product from amazon. Their delivery boys are not much co operative. They didnt take efforts to deliver product at given address. If we provide proper address, why they contact us and asking to come any landmark?

And even we are not available to recieve on their time. We should get it next day confirmly. But we didnt get.

So what can we do? The distributors and delivery boys are abase of amazon.

I received a msg saying your package will be delivered by 9pm so i was not at home. By evening amazon agent called me your package is delivered i told him i am not at home and told him can u bring it on some other day for this he told me do u think petrol is for free. This is not the right way to answer. Its very rude alteast he should answered me politely exlpaining things. Bad amazon agent : (

Its been 3 months, i have not got my two Refunds from amazon. They are giving refund refrence number, but not UTR, and SBI is not acknowledging their refund reference number and demanding UTR for filing charge dispute.
Contacted SBI but they are not ready to listen and only asking to contact Amazon. Amazon is giving only refund reference number and saying they have refunded the two amount and suggesting to contact bank.

Amazon India a big cheaters. Initially they were fine in dealing the consumers. Once, they smelled the dodging method of Indian companies they also following the same. This complaint is regarding my purchase in amazon pantry in June 2018. My order no is #[protected] dt 17/6/2018 worth of Rs 2111.30. I suppose to get 15% of cashback on this amount. but till date it is not credited. I have sent many mails to them. They also replied, but with same content " the issue is escalated to the concern team. we will get back to you soon". Today is[protected], the result is big zero. For your information, I am providing the content of the mails.

Dear Sir/ Mam,
I have ordered through Amazon pantry through ORDER #[protected] dt 17/6/2018 worth of Rs 2111.30. I have used Amazon pay balance as a payment option. I have received the items also. But to my surprise, still my cash back is not credited to my account. Hence requesting you to credit the same.

Thanking you

Yours Truly

Dr. Premkartik

Hello,
I understand your concern regarding the cashback on your order #[protected]. I will help you with this.
As you know there are many cashback offers running in our website day to day and I am sorry that I was not able to
locate the exact cashback offer you are referring to on your order. In this case, I would request you to help us with the
name of the cashback or link to the cashback offer page or any snapshots of the offer so that we can help you further
with this.
I realize that at this point of time asking you to contact us again would be disappointing, but in a situation like this, it is
very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best
way to be certain that your issue is resolved more appropriately.
Please be assured that as soon as we receive the name of the cashback offer or any information regarding the same I
will definitely help you with this.
Should you require any additional information or assistance, please feel free to contact us back using the link below.
We will be more than happy to help you.
https://www.amazon.in/gp/help/customer/contact-us/ref=cs_em_cu
Thanks for your patience and understanding in this regard.
We look forward to seeing you again soon.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Aruun
Amazon.in

premkartik kumar
Sat, Jun 23, 10:12 PM
to cs-reply

Dear Sir/ Mam,
I have ordered through Amazon pantry through ORDER #[protected] dt 17/6/2018 worth of Rs 2111.30. I have used Amazon pay balance as a payment option. I have received the items also. But to my surprise, still my cash back is not credited to my account. Hence requesting you to credit the same.
The offer screen shot is attached for your reference. As a prime customer I am eligible for 15% cash back offer.

Thanking you

Amazon.in
Sun, Jun 24, 1:09 AM
to me
Hello Dr. Premkartik,

Thank you for sharing us the requested snapshot.

I am sorry to hear that you haven't received the 15% cash back for purchase of the order #[protected]. I'll certainly help you in this regard.

In order to help you, I've checked and see that you've placed the item on the right time to get the offer. So, I can assure that you will receive the cash back offer as mentioned on our website.

Upon researching, I could see that the customer will receive the cashback amount within 72 hours from the date of dispatching. But you have not received the cashback, I apologize for the inconvenience caused to you.

Your cash back may have been delayed has it may have stuck with the technical issues we have been receiving the similar complaints from our loyal customer's We are aware of this issue, and we're working on a solution.

To help you in this and disappoint you any longer, I have escalated this issue for a resolution to our internal department with high priority to get this issue to be resolved. Now our concern department will handle this issue of yours and I am sure they will surely help you in getting your cashback.

Necessary actions will take against this issue. A trouble ticked have been raised in this regards and have been escalated.​

I hope my efforts to correct this issue have been satisfactory. If not please give us another chance to serve you better in future If there’s anything I’ve missed or something else I can do to make this up to you, please do let me know by replying to this email.

I'm positive you'll receive the cash back so you please no need to worry. We will let you know about the cashbackdetails shortly.

It is our privilege to have you as our valued customer & would like to thank you for your continued support.

We value your correspondence with us and look forward to see you soon.​​​​

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Kesavan
Amazon.in
Did I solve your problem?

premkartik kumar
Wed, Jul 4, 12:14 PM
to cs-reply

Dear Sir/Mam,
Still, my cash back is not credited. It shows Amazon is loosing its steam; not able to handle large data base of customers?. Take immediate steps to credit the same.

Thanks

Dr. Premkartik

Hi Dr. Premkartik,

Thank you for writing back to Amazon India.

I understand your concern with regard to the cash back for your pantry order and I see that you have contacted us already and the issue is following don't be worried I will help you regard this.

Upon checking on the order details I see my colleague has been already escalated to the cash back escalation team and the issue was escalated on 24th June and form was filled to investigate on this.

Hence the cash back team will take normally 2-3 business days to get the update so I would kindly request you to wait for the update from the concern team.

Please be informed the mentioned time frame is for the relevant team to investigate and you will be notified the same once we get the update.

I hope you understand the limitations in this regard.

Thanks for your patience and understanding on this.

It is our privilege to have you as our valued customer & would like to thank you for your continued support. We look forward to a very warm and fruitful association with you.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Rashmitha
Amazon.in

Dear Sir/Mam,
Still my cash back is not credited for my Order #[protected]. According to your previous mail it should be done within max 4 days but already 10 days has gone. Requesting you to do the same immediately.

Regards

Dr. Premkartik

Hello Dr. Premkartik,

I'm sorry to know that you haven't received cashback for the order #[protected].

I know my apologies wont diminish you from all the hassles you went through but I would request you to accept my sincere apologies in these regards.

I truly regret for the time you have spent dealing with this issue and for having to take additional time in bringing this to our notice. We're aware that our choice of services reflects on our business as a whole, please be assured that your message has already been forwarded to our concerned team so this will be taken into utmost consideration.

I have reviewed your order and see that you are eligible for the 15% cashback. However, due to technical glitch in our system cashback was not processed.

To help you further, I have personally escalated this issue to our Promotion team. It could take 2-4 business days for them to research and process the cashback manually for you. Note: Saturday and Sunday will not be considered as it was a holiday.

In this case, I request you to wait till 10 July 2018 hours so that our cashback team will initiate the cashback and get in touch with you via email.

I realize that at this point of time asking you to wait again would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately.

Trust me Premkartik, I don't want to give you any wrong information and mislead you in any aspect and that is the reason I've explained the exact issue behind this.

On a personal level, I appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer & we want to make sure you are always taken care of.

If there is anything else, I've missed or something I can do for you, please write back to us we will be glad to help you.

We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Srinath
Amazon.in

Dear Sir/ Mam,
This is the my last mail to you; before escalating this issue in social media. credit my cash back for my order #[protected] on or before Friday 20/07/2018. Already one month has gone. I am not understanding why you people are taking this much time in this fast world.

Thank you

Dr. Premkartik

**** After the above mail, I didn't receive any reply from them. And also the cashback is not credited yet.

Beware of AMAZON CASHBACK FRAUD

I ordered a dinner set on 12/10/2018 and the delivery date was between 15 to 17th of october 2018. But the product has not received till the mail is written. I have been continuously following the amazon customer care since the delivery date but they provide me nothing more but a false hope in the name of today or tomorrow. I have received almost 6 times a departure message but there is no activity happens after that.
So kindly look into the matter and tell me the truth about my product. If you are fail to deliver this then let it be confirmed so that i can see another option for it.

Thanks
Registered mobile no. [protected]
Registered mail id : [protected]@gppl.org

I ordered Pazzo laptop backpack from Amazon on 12th October, the product was supposed to deliver by 18th October 2018.

On 18th of October, I got a message from amazon service, product out for delivery with delivery boy contact number. The whole day I was waiting for the product and no one came to deliver.

Without any reason, on that evening it was resent back to the seller on top of that the product kept at the same delivery office from 18 to 22 October without delivering.

These people are playing games with the customer by not delivering the product and keeping it for 4 days.

I don't know what problems they have! I need very strict action against this delivery service.

Thanks

I had replaced a Denim Jack And Jones Blue Denim and order a large size.
Order ID[protected]-8603561
When that product reached to seller they told me that you had returned a old used item . I also rises TT, called E.Mails too many times . But no positive response .

This is totally not forgettable. Now they are not exchanging or refund my money.
Too hilarious.

And Also I had ordered T.Shirt @559 at sale on amazon
Order ID[protected]-3666701
I had returned because the quality is regular as other not USPA standards meets. Both returned on same day and to cloud India company. I am thee regular customer and this type of mistakes are not supposed to happen .

I ordered rewy universal 12x zoom mobile phone telescope lens with adjustable clip holder on 15.10.2018 and my order no.[protected] dtd.15.10.2018. But i have received telescope lens only not clip holder on 20.10.2018. How can i use telescope through my phone without clip holder.
Hence kindly arrange the clip holder. I am regular customer of amazon but this time i am very upset due to pooer service

I had ordered one plus six on amazon on oct 10th through emi and the package was delivered on 13th. When i opened the package in front of the delivery boy, it was empty. I registered complaint for the same and they told me to wait for 5 business days. When i called them after 5 days for the update. They are saying they cannot do anything as "the package was opened after 5 minutes" even though i opened it in front of the delivery boy. I need my money back. Please help on the refund.

Had a most pathetic experience with amazon while purchasing nikon d5600 camera (Along with 18-140 mm lens) during the great indian shopping festival, october 2018.

1. Delivery — for high value items, amazon has introduced secure packaging wherein a code is sent to the customer which must match with the code on the package.in my case it didnt match and in spite of opting for 1 day delivery and urgent requirement of the camera, i had to deal with extremely non-chalant delivery personnels and customer service executives, some of whom even blatantly suggested cancelling the order and re-ordering. Finally it took 2 days and lots of harassment to finally obtain the package.

2-. Pricing — as part of the great indian sale, there was a bank cashback offer (To be received 3 months later) and amazon pay bonus cashback too after which net cost came around 46.5k. Mind you, i paid inr 50, 850 upfront. The very next day the product was available at 45k on flipkart big billion day sale after 7k upfront discount on hdfc bank card.
I did not cancel the order on amazon since i required the product urgently, yet they failed to deliver on time.

3. Defective bag received — the free bag recieved with the product was of extremely cheap quality and defective, possibly even used. I brought it to the attention of amazon customer care immediately after delivery. The customer service executive asked to send pics of the bag and they agreed that it was defective.in stead of offering compensation or offering to ship a new replacement bag, they ridiculously offered to replace the entire thing. Is it a joke for a customer to send a inr 50, 000 worth camera back just because a bag worth inr 500 was received in damaged condition?

I have been a loyal amazon customer for last 5 years, yet the nightmare of an experience i had recently has left me deeply disappointed. They claim to be earth's most customer-centric company yet this is the kind of service they provide to customers for such high worth products.