Amazon India Complaints & Reviews

A laptop was ordered on 02 october on amazon india. The total cost was rs.49, 990/-. There was an exchange of old laptop for rs.2000/-. The order (#[protected] was delivered on 05 october. The old laptop was checked and taken by the agent who delivered the laptop.in about an hour, the package was opened and the laptop was not switching on. Amazon was contacted immediately and a technician was arranged to visit on 11 october 2019. At around the scheduled time, one gentleman called and inquired which model mobile which needs to be repaired. When we told it is laptop and not mobile, he declined to come and cancelled the appointment. The a return and refund was requested. Amazon asked the reason and it was told. It was agreed to do the pick up by 1pm on saturday, 12 october 2019. One agent cane saw the laptop and said another agent will come and pick it up later. But no body came. When amazon was contacted they arranged another pick for 13th october. That day also we waited for the whole day nobody turned up. While organising this me and my wife attended calls from the amazon loosing our time. I was abroad and this costed lot of money. Finally, the pick was arranged for 14 october 2019 (Today). It did not happen today also. Today, i was on a call with amazon for 30 minutes. The call was shifted from department to department despite telling them it is regarding pick up of a returned good. Finally, they transferred to a person named ravi who speaks only hindi and was very arrogant. This seems to be a technique that they eventually land to a hindi speaking person and the customer might not be knowing the language. They did the same with my wife on 13th october and she had to disconnect as she doesn't speak hindi. The other issue is that even while chatting the agents keep changing and hence there is a discontinuity and time time for each person to understand the whole affair.

The issue is not resolved although i have been told it will be done tomorrow else i have to return it myself.

This experience had been horrifying and tiring. I have lost good time, energy and money following it up. Further, i had removed all the data from the laptop i was using and couldn't work since 05 october 2019. This also has impacted me badly

The invoice and chat history (Slides 1 to 3 and 5 to 10) with amazon on 13 and 14 october 2019 is attached

I was told to wait till 15th october for pick up else i have to self-return it to the address in the invoice and i am not sure of the refund process if i return it by courier.

Please refund my amt rs 1198, which is deducted from my icici bank against order A1OSHOP omega 6 wooden key holder--5 keys--on 07/10/2019--but after deduction I CANCELL ORDER---I, THEN PHONEto bm of siliguri office--MR MRINAL--PHONE NO--[protected]--HE TOLD ME THAThe will assit me to take refund, but unfortunately he misguided me and after that not respond me .please arrange me to get refund it

· i purchased a product on amazon on 21st september 2019h of this month using my canara bank debit card and i return the item on 4th october 2019and i have received mail of refund but account not credited till now. Amazoncustomer care replied they processed refund with reference no. 75260829278033791910057 please check and confirm the status. Payment processed through canara debit card ending with 3411

· i purchased a product on amazon on 21st september 2019h of this month using my canara bank debit card and i return the item on 4th october 1019and i have received mail of refund but account not credited till now. Amazor customer care replied they processed refund with reference no. 75260829278033791910057 please check and confirm the status. Payment processed through canara debit card ending with 3411

This is to kindly inform that the above said order was booked vide my amazon prime account no [protected] on 4th october 2019 to be delivered to sachin kumar sharma, at laxmi height society, flat no 312, 3rd floor, shahberi, sai garden, ghaziabad, uttar pradesh pin 201009, phone no [protected].

The above purchase request was placed with amazon.in vide order no[protected] dated 4th october 2019 for redmi y3 (Elegant blue, 3gb ram, 32 mp selfie camera, 32gb storage, 400mah battery redmi-y3-gblue-32g-d) hsn 8517 with unit price rs 7, 141.96 and a payment of rs 7999.00 was made vide credit card. The order status displays as“ item delivered” as of october 5th 2019.

I am constrained to write to you that the item has not been delivered as of date and that amazon customer care fails to share any further updates stating the reason of order delivered status.

The item was sold by darshitha ahshiyana pvt ltd 1/b, indospace logistics park, puduvoyal, durainallur viaage, ponneri taluk, thiruvalluvar, tamil nadu 601206 of who cannot be reached for confirmation as amazon has not shared the contact number of the seller.

The complaint was sent through mr rakesh vardhan ([protected]@nic.in) on 11th october with the office of ceo, amazon; however the reply received was not appreciating as the request was closed on the pretext that the item has been delivered.

It is appropriate to bring to your kind notice that amazon has not confirmed the status of delivery from the delivery assistant sachin chauhan [protected], who had confirmed the recipient’s address over phone which is available on track status. Documented record of order track status may be referred (Enclosed). The call was placed by the recipient at 7.34 pm on 5th october 2019 with the delivery assistant to enquire about the status. Interestingly the status was updated at 7.47 pm same day within 13 minutes without the delivery.

The delivery assistant named sachin chauhan, [protected], informed that as he could deliver the item on 5th due to overload of work and that he shall try to deliver it next day on 6th october. Upon being asked about the delivery status the delivery assistant explained that due to software error the status got updated as delivered on 5th october however assured that the delivery shall be done on 6th october 2019. The recipient called upon the delivery assistant on 6th october at 7.04 am which is on record in the track status. Thereafter the delivery assistant blocked the call of the recipient sachin sharma, ([protected]). Further, the recipient called upon the delivery assistant sachin chauhan by another number ([protected]) on 7th october 2019 around 8 pm. The delivery assistant told that as the item could not be delivered on 5th october and 6th october and it was re-submitted back to amazon. Thereafter, there is no response by the delivery agent.

It is apparently visible that the record has been manipulated by your delivery agent named sachin chauhan who has updated the delivery status with a statement “signed by sachin kumar sharma” which appears to be an act of fraud and vested interest and amazon india rather than inquire into the matter is deliberately closing the case.

You are kindly requested to inquire upon the issue again as per the records attached and kindly inform about the status of the item.in the event of no further assistance i shall be constrained to file an fir against amazon india with ssp ghaziabad requesting the police to initiate an inquiry into the matter and for needful action.

Thanking you and with best regards,

I have order samsung m30s phone on amazon at 28th sep 2019, for rupees 12, 100.23 with my sbi card and choose no cost emi.
But that day evening i have to cancel this order due to some personal reason.
But the amazon refund the partial amount to bank 11, 100.23 only and say
Un acceptable reason, then i spoke to bank for cancel emi, but the banker
Need to refund full amount then only possible to cancel emi.

I need to cancel this emi, amazon only do this.
Why i can pay for interest to bank, i am not purchase any item.

I had ordered a skirt from receive. I received it in 3 oct 2019. It was not the same as i odered so i applied for refund. I returned it on 07 oct but i haven't recieved the refund till date. I called the amazon customer care they told that refund has been processed from their end so i have to fill a charge dispute form. Here i am providing information regarding my order.
Named - wrap around silver organisation skirt
Orderd id[protected]
Date - 03 oct 2019
Return - 7 cot 2019

Jbl e25bt signature sound wireless in-ear headphones with mic (Black)
का मेरा आर्डर था, जिसे मैंने 3/10/2019 को रिसीव किया। पर पैकेट में मुझे jbl का स्पीकर मिला। मैंने लगातार मैसेज से और फ़ोन से गलत सामान के लिए शिकायत किया, पर मेरा कम्प्लेन किया हुआ कहीँ नहीं दिखा। आज जब पता किया तो पता चला कि मेरा शिकायत कहीं भी दर्ज नहीं है। मेरा tracking id:[protected] है।

I have purchased on 1st october 2019 for a mobile phone with order id[protected] and paid total rs 13019.10 (Credit card swiped for rs9819.10 plus rs 3200 for old mobile exchanged)
I found the product delivered on 2nd october was having manufacturing defect with scratches on front panel and a bubble and dent in back panel so requested for replacement with new mobile phone. New phone was delivered on 11th oct 2019 and found defective again, i have showed the liquid below the wrapper of display with bubble dent in back panel with dent in sim card hole to the delivery agent but he denied to take the product. I have called up customer care to report the issue to their escalation team they recommended to return the product and full refund will be done but now they are denying to refund my amount. I have not used product and they appointed a technician to visit my home for inspection on 12th oct 2019 who has submitted false report saying phone is working fine without even visiting my home to complete inspection.
All these issue has been reported to amazon escalation team but they are not taking return of the faulty defective product and they are not refunding the amount i have paid. I have the un-boxed mobile, please help me getting my refund amount and returning the product.

I had asked for a return of a product of poor quality., had arranged for a pick up on friday 11/10/2019.. Return request was approved. On the same day no one turned up. Now the return status of the product is not functioning. Tracking id of return is[protected]. I fear they are waiting for the day of return to be over.
Kindly do the needful.
Dr dave akkara

Sir, i have ordered mobile phone on september 7 and they sent me the wrong mobile so i returned the mobile on september 30 and they said that the amount will reflected on my bank account on october 5 but it was not refunded i contacted amazon they sent me a refund reference code and told me to show this code to bank they will help to refund your money i showed it to the bank they said that they cant do anything with it.

My product was never delivered to my address but the status changed to delivered. When i called cc they agreed to refund but it's been 20 days am still waiting for my refund. Amazon has a worst customer service and they don't even care about customers. Am never gonna use amazon again and i would share my experience to as much as possible i would definitely ask my contacts not to use amazon.

I am prime member customer of amazon and for that i have paid annual fee to amazon. I have ordered approx rs. 2700. Grocery and other item on 06 oct 2019 with expectation of delivery within 2 or 3 days, as per their policy. I also confirmed by the amazon.
Till date my order not delivered and also they have cancelled few orders from their side, then i talked with customer care of amazon and neither they have given satisfactory reply nor credited my account.
Due to this i have requested cutomer care to credit my amount but they denied i am monetarily and mentally cheted by company. Plz look at the matter
Vishal jaiswal

Failed upi transaction amount - rs 399
Date of transaction-21/9/2019
Bank name –indian bank
Account holder-shreyas krishnan

Respected sir/maam

The above mentioned amount has not been credited by the bank (Mentioned above) to my bank account (Mentioned above) which is indian bank yet, though the refund has already been processed by the upi partner (I. E amazon pay). And as far as i know...

Dear sir,
I am buying the memory card by amazon.in but some problems in memory so i cancelled the order. Then i get refund my amazone pay account but i want add to my bank account. I call the executive then he told me a it's added if our amazon pay account balence is 1500 rupes. After 1500 rupes he told me refund this amount our bank account my company not policy
Pushparaj

On sept 18th 2019 around 12:10am my account is hacked and they have changed email id and display name. Ordered 3 gift coupons from my account using my amazon pay balance. I have noticed this next day and changed email id and passwords. Called amazon customer care to get some help on this and they said to change password (Which everyone do post hacking) and can't help on my amazon pay loss.

Seriously i didn't expected this kind of response from amazon. My sincere advise to everyone is don't use amazon pay. Accounts are being hacked when we have amazon pay balance (I credited 5000/- in amazon pay day before hacking).

Amazon you provide extremely good service in good delivery but security of our amazon accounts is huge doubt.

Zameer shaik

Name zakir khan
[protected]

Order date 26 september
Order i'd.[protected]

Sir i recived a deffrent product and o complen amozon is tell your problem resolution with 10 working day then i call he said your problem is solved seller approve your problem i recived a deffrent product keypad phones and then sir pickup was come and is tell me give me correct product is fight me then i have a say you plz give me my refund back right now another wise i comple consumerco

Amozon is a ford platform thise all are fake product send a seller i book a phone one pluse 7 but input r keypad phone i lost my money but what i do has i request you plz give my money backname zakir khan
[protected]

Order date 26 september
Order i'd.[protected]

Sir i recived a deffrent product and o complen amozon is tell your problem resolution with 10 working day then i call he said your problem is solved seller approve your problem i recived a deffrent product keypad phones and then sir pickup was come and is tell me give me correct product is fight me then i have a say you plz give me my refund back right now another wise i comple consumerco

Sir i recived a deffrent product and o complen amozon is tell your problem resolution with 10 working day then i call he said your problem is solved seller approve your problem i recived a deffrent product keypad phones and then sir pickup was come and is tell me give me correct product is fight me then i have a say you plz give me my refund back right now another wise i comple consumercomplen

I ordered from raj sarees women's cotton traditional bengali handloom tant saree without blouse piece (Off white) and the shipping by amazon transportation services and the tracking number is[protected].

Amazon delivery agent (Phone: [protected]) this guy had delivered the parcel on the roadside two times before. I think amazon is having home delivery before the guys used to deliver at home. The parcel details mentioned above and the number mentioned above he called me at 5:30 pm in the evening and told he is inside the l&t office as i know the office is closed by 5:30 pm. Anyhow he called me again in and around 7:30 pm and asked me to come on the earlier roadside place where he had earlier delivered the previous parcels. I denide to come over roadside place then he said to come out of you house, i said ok. After he came to the roadside he called me again and said to come to the earlier roadside place and it is fare from my house. I told him to come to home as he has bike, i shall guide you but he denied and asked me to come on roadside place he told he is alone and is been night also. He handed the parcel to some unknown guys and went off my wife had gone to recieved the parcel as i was not well. Even i had tried to call on the number he didn't picked the call. Next time if the guy doesn't delivery the parcel at home i shall let the parcel go back.

Very poor customer delivery boy debuted on the amazon delivery team.

I am really very disappointed with the way delivery boys make the customer harassments. Kindly make a note of it.