Amazon India Complaints & Reviews

By mistakly i entered wrong payment information and my account got bolcked and iam not able to use my amazon pay balance 2000
Please help me to unblock my account.

Since 3 months iam trying to unblock my account by sending mails to [protected]@amazon.in it replay like we have to send payment information via fax line but iam clearly mentioned that i have wrongly typer payment information then where i can find. And please help me to resolve this issu...

Email:[protected]@gmail.com

I m seller on amazon india, i sold one of my product on amazon, (Order id:[protected] but buyer returned the product for some reasons. Amazon taken the returned product from buyer but fails to deliver back to seller. It lost or stolen somewhere from amazon easy ship service. Now amazon peoples refusing to give claim for the lost product. How can i sell my products on amazon when they cheat the sellers like this.

I filed safet claim for my lost order but they denied taking my request

I want my returned product back if its lost or stolen then amazon have to provide claim for that. They cant denied for that

If a customer isnot able to receive a product on a given day, amazon claims to deliver it on the next working date. Happening to me twice in almost 3 months, that i wasnt able to receive a product (Apple iphone se and zyaden black and silver rectangular unisex eyewear) on a particular day, and without even being contacted the nxt day, the product was cancelled. Moreover, even after contacting the customer service, the promised made by them were blatant lies, since i never received any product at the end of the day. If you are not going to hold on your claims, then dont claim in the first place.

I had placed an order on amazon.in on oct 19th (Id#[protected].

The seller updated a fake courier tracking number which wasn't traceable nor delivered till nov 9th. On 9th nov, i contacted the seller and he said he cant ship the product and will issue refund which will be credited in 3-5 days.

Refund is not credited till nov 15th and amazon is neither ready to process refund nor take any action against the seller. They simply ask to keep waiting day by day.

If seller does not give, then thy will raise some a-z process which will take 14 days and if investigation confirms then they will refund.

My question is, my money is stuck since last one month.. Why should i wait another 15 days for amazon's non-sense process.

I did my shopping on amazon and they have to give me either the product or refund by committed date. I don't care how they deal with their partners.

I have purchased on amazon the saregama carvaan device as a gift to my parents in mumbai on 22 june 2018 and it is delivered on 1 july 2018. It was a nice product but after 1.5 month approx it is not working. It is not getting charge so cannot use it now.

The product details are as follows - saregama carvaan sc02 portable digital music player charcoal gray.

I would like to bring it to your kind attention that i rajkumar baru currently serving in defence. I wanted to book a pair of wood land shoes through amazon.in app. However, i could not do it since i didnt had my amazon app. Hence, one of my friend (Mr deepak kumar tomar) accessed amazon site through uc browser with following details:

(A) mobile no - [protected]
(B) email add - [protected]@gmail.com

The actual cost of the shoes was rs 1, 947/- (Rupees one thousand nine hundred and forty seven only) however since it was through uc browser, the amount was deducted as rs 2, 922/- (Rupees two thousand nine hundred and twenty two only), paid on pos amazon with txn no pu[protected] copies att for ready ref). However, the order was not placed sucessfully neither the order id was generated. Dont know why?

2. We have happen to speak with numerous people in amazon customer service team, every time we have been told that my refund is on my way. I dont understand how this falls statement has been given to a customer. We have also spoken with our bank, they have confirmed that transaction was made at pos amazon, so its their fault.

3. I am attaching my order details as well as the payment confirmation received from sbi for using my debit card for your reference and i request you to look into this matter and resolve the issue at the earliest please.

I am an exhausted customer, its absolutely diabolical service offered to a customer. Its a kind of fraud which has happened to me. I want my money back. I have also lodged an rti for further correspondences.

With regards

Raj kumar baru

I have ordered an mi 32" tv and got it delivered before due date i. E. On 29/10/18.
The very same evening installation engineer came for the installation purpose, and on opening the parcel we realised that the remote control was missing. We put up a complaint regarding that with mi as well as amazon. It happened that even after a week no remedial action was taken. So out of anger i returned the tv. The tv was returned to amazon by blue dart courier service on 02/11/18 itself. It further happened that when i requested for for my return amount as the payment was made by my credit card, they are just giving me excuses and even after returning the tv my refund is not yet reimbursed. And as today is 15/11/18 my credit card bill would be issued it will add up the money of rs.14, 998.
So please i request you that even today they didn't turn up with a positive response.

Hi, i ordered redmi 6 pro on great indian sale and its actual delivery is on 25 october but it came out for delivery today only. I am waiting for the delivery but the delivery person didn't call me at all and he only updated that i rejected my order 😠😠. I didn't get any call from the delivery person. I contacted to amazon customer service, they said i have to order again. I don't know why they are treating their customers like this. I want compensation for this from the company as i lost my word given to my brother and also lost my trust on amazon. My order id is[protected]

Wrong product was sent by Amazon India ... I ordered sketchfab Bluetooth earphone on 5nov 2018 but I got HBS 730 LOW QUALITY WRONG BLUETOOTH PRODUCT. Request to return pickup dated 10 nov 2018 for product was done at my end But no one came to pick up the product and when called to Amazon customer care service, executive did not respond properly and end the call immediately. My request to consumer forum is simple for refund amount . kindly look into the matter .

I placed an order with Amazon.in during great indian festival on 25th October 2018, Order #[protected]. I placed an order with Samsung Galaxy S6 phone in exchange. The product cost was 84900 and after exchange I paid Rs 75400 from my credit card.

I received the product on 30th October 2018. Since some videos were circulating on facebook that companies like flipkart and snapdeal are selling fake products so I thought to record the unboxing video of delivered product. But it turns to nightmare when i found non working dummy phone. I immediately called up and emailed amazon customer care team and shared the pictures and video url as the video size was too big to be attached in email.

I got reply from amazon that they will carry out of the investigation and asked me to contact on or after 13th November 2018. I called up on 13th November to confirm the status and I was assured that the wrong product will be picked up on 14th November 2018. The courier guy Himanshu Thakur came and picked the product but within 5 minutes he came back and returned the product to me and told that he has not received any confirmation over email hence he will not take the product and after sometime I received a pickup cancelation message.

After sometime I received a call from Devendra Choudhary called me to confirm whether the product was picked. I explained entire thing and he assured that he will rearrange the pickup by end of the day. I called him in the evening to confirm but he said his shift is over and he can't do anything.

I called up Amazon customer care team and got to know the different story. I was informed by escalation team member Rohit that as per investigation report Amazon delivered the correct product and now they can't do anything and refund or replacement is not possible at all and I was told that I can take whatever action I can. Now my Rs 85000 at stake because Amazon can't do anything.

I am attaching the google drive link where o[censored]nboxing video. https://drive.google.com/open?id=1kuQPg9VDJpFCeXvVBo-rm7ur3-ziFQ_B

I request this forum to help me in this issue.

This compaint is for my order no.[protected] placed on Amazon on 2nd Of November . AMazon was promised to deliver the order by 8th November . BUt Till Date (14/11/2018) the product still has not been shipped by them . I have raised this issue to amazon customer care service by chat and phone . But everytime fake promise . Till date tey have not did anything . Now the seller is saying to me on phone that cancel the order on amazon and place it directly to me for more money . He is demanding money . I told this thing to amazon also. But they did not take any action against the seller . The seller is still selling the same product on amazon site and cheating people .

Amazon in just wasting customer time . I have wasted my time on order placment and on follow up. But keeping my money 2100 rs. for 14 days amazon is saying to me cancel the order .

I just wanna comensate for this from Amazon for this rubbish service and strict action on the seller and on Amazon.

I didn't get my refund.. Its too late from amazon.. They said to contact customer care.. But the customer care phone number never get connected... The authorisation code is..[protected].. Please check about this.
And also improve your customer care toll free number i tried atleast hundred it never gets connected and iam unable to tell mu issue to the customer care..

I had received damage product. I am requested for replacement but no any action taken. I have not received any confirmation from amazon or gati courier about picking up the my product from my side. They only give me time line to wait for pickup. But no further information given from amazon side.
Order id :[protected]
Pick up id :[protected]

Hi,

I ordered food library the magic of nature combo of nestle nido instant full cream milk powder with food library drinking chocolate powder, 400g, 100g with order number[protected]. I was suppose to receive the item on 2nd nov 18. Since i did not received the item on 2nd nov and the status shown as delivered. I contacted the amazon agent mr. Naveen via online at 3:14pm ist. I have been told that, mr. Naveen is going make a follow up with the delivery agent and the item will get delivered by 3rd nov. Since, i didnt received the item till 8th nov. I contacted amazon via chat on 9th nov at 7:30am ist and talked to mr. Sharath followed by the conversation with the supervisor mr. Harshal. They promised that, their will be a final resolution on 13th nov. Again, nothing happens on 13th nov. I then contacted the amazon on 14th nov at 12:16pm and initially talked to an agent called priyanka s where she was so rude and was saying all unnecessary things without looking at the issue. I then told priyanka to transfer me to the supervisor. Its been transferred to preethi where claims to be from the leadership team. She said, she will look into internal resolution. But their is no solution. I need my cash back. Please see below the chat history with i have with your customer service teams.

Me: order #
[protected]
You are now connected to priyanka s from amazon.in
Priyanka s: hello, my name is priyanka s. I'll certainly try to help regarding your concern.
Me: hi priyanka
Food library the magic of nature combo of nestle nido instant full cream milk powder with food library drinking chocolate powder, 400g, 100g
Order #
[protected]
I was suppose to receive the item on 2nd nov
But i havenet received the item
I contacted you guys couple of times
Priyanka s: i'll right away escalate this issue to our investigation team so that they'll check with this.
While we investigate the issue, i'd like to ask you to please upload a copy of your photo id proof (Aadhaar card, passport or pan card). Please note that your submission of this id proof would speed up the investigation process.
In order to upload a scanned copy of your id proof to your account, please go to the following link on your desktop or mobile browser and follow the instructions:
https://www.amazon.in/gp/kyc?ref_=ya_d_...(see full link)
I request you to please wait for 3-5 business days from the date of complaint. Saturday, sunday and public holidays are not considered as business days.
Contact us on 23rd
Me: wait
I already waited all these days
And i have been told to wait till 13th nov to finish the investigation
I have the proof
I just dont want to hear anymore excuses
I already left india on 9th nov
I have the chat prrof with me with your colleagues and your supervisers
Priyanka s: that is the maximum timeline
Okay
Me: not maximum timeline
Maximum timeline already exceeded
What you said is already been told by your colleague when i first contacted on 2nd nov
Followed by another contact on 9th nov
Now
I just dont want to hear any more dirty excuses
You mess up things
Priyanka s: i'm sorry to inform you that without an update from our investigation team we will not be able to provide any refund or replacement.
Me: are you checking the history?
Honestly you are so rude
Without going through the issues in details
You are saying some dirty excuses
I have proof for all the convesations
Priyanka s: as i've already informed you it takes 3-5 business days to receive an update from our investigation team so i request you to please cooperate with us.
Me: no way
I already gicven enough time frame
Do you want the proof for the convesation earlier?
I have the chat history
Priyanka s: yes,
Me: your colleague even promised a final resolution before 13th
That too was your superviser
Priyanka s: we have chat history rinu
Me: i will sent tou the chat history
Ok if you have the chat history
Priyanka s: policies will be followed by everyone in the amazon rinu
Me: you can see what your colleague said
Priyanka s: yes, i've checked
But now i need to raise a investigation
Me: investigation already raised
Priyanka s: and now my supervisor will also provide same information
No rinu
It was never raised
I've raised now
Me: so are you saying your previous superviser aswell as colleague never raised any investigation
You are confirming this right?
Priyanka s: yes
Me: harshal was the superviser who raised the investigation
Priyanka s: okay
Me: i dont trust you
I have been told this several times
So i dont trust you
Priyanka s: okay
Please let me know, if there's anything else other than this.
Me: yes
Need your complaint department
And your employee
Id
Amazon customer service shouldnt be so rude like this
I know what to do
Priyanka s: as per company policies i'm not allowed to share
Me: so whats the investigation id you are claiming to raise
Priyanka s: your order id is the complaint number
Me: send me the screenshot of the investigation you raised
Priyanka s: as per company policies i'm not allowed to share screenshots
Me: where it is mentioned?
Nowhere in the website it says
Priyanka s: it is mentioned to company employees rinu
Me: send me the link
Priyanka s: it will not be shared or seen by customers
Is there anything else i may assist you other than this?
Me: if you still cant do a proper customer service job or cannot assist a customer
Transfer me to yoru superviser
Priyanka s: even supervisor will provide same information
Me: doesnt matter
I need to talk
Priyanka s: okay
Let me transfer the chat
A customer service associate will be with you in a moment.
You are now connected to preethi from amazon.in
Preethi: hello preethi here from leadership team to assist you.
Me: hi preethi
Let me first make a complaint
Preethi: yes
Me: your colleague priyanka s which i was talking honestly not fit for the job
She is so rude
And not even looking whats going on the issue
2nd thing
I am totally frustrated with your delivery agents
I was suppose to receive the item on 2nd nov
But never received the item
Preethi: let me check this for you. Please allow me 2 minutes.
Me: and contacted your department couple of times
Order #
[protected]
You are now connected to sharath from amazon.in
Me: hi sharath
Order #
[protected]
Sharath: hello, my name is sharath how may i help you?
Me: thats my order number
I was suppose to receive the item long term back
But till now i have not received the item nor i received any phone calls from your delivery team
I already reported this to amazon by chat on 2nd nov with mr. Praveen
Sharath: i see that the package was supposed to be delivered to you by wednesday 7 november 2018
Me: he confirmed that he will contact the shipping company and will get it delivered by 3rd nov
And he also said, he will make a complaint aswell
But nothing happened so far
Sharath: and i can see that it was marked as delivered on 2 november 2018
Me: when i had a look at tracking its howing as delivered on 2nd nov
He also given a delivery agent phone number
Praveen: delivery agent (Phone: [protected]).
That was the phone number he given
When i called the number, its not answering
Rang more than 10 times
I ordered this product for my baby
Sharath: i see that we have also forwarded the details to the courier team to track the package and the team is working on the issue and it is taking bit long time than expected.in this case we request you to wait till 13 november 2018 so that the package will be delivered to you.
Me: and i am going back tonight
No one one will be in my home after today
We are going back to us
We orderd the product to use while we are in india
Its baby milk powder
Your colleague promised it will get deliverd on 3rd nov
And its your responsibility to resolve it
Rather than keep changing words
Honestly, i am frustrated
Sharath: i understand the situation but we are working with the courier team. I'm really sorry for any miscommunication happened with my colleague
Me: sharath
How long you have been working?
I reported this on 2nd nov
I am sorrt, i cant wait like this endlessly
Today is 9th nov
7 days is more than enough for you to escalate things
Now, i need my money back
If you done a mistake, you have to resolve it
Not making the customer to suffer
Its your company mistake
How can i trust amazon like this?
Amazon is a brand
Sharath: i'm informing you that we wont let you bear any unusual loss. Please give us some time we will resolve the issue for you.
I'm keeping a personal followup on the order
Me: this is the same word your colleague also told me
Honestly, i lost trust in amazon india
I have your colleague chat history with me
Sharath: give us time we will get the issue resolved
Me: whatever you said, is exactly the same script
What time sharath?
I given you lot of time
The prodcut was supposed to get delivered on 2nd nov
And i even contacted you and complained
But nothing happened in past 7 days
And again asking for time?
Sharath: i see that the estimated delivery time of the order was on wednesday 7 november 2018
Me: then why its showing as delivered on 2nd nov?
Sharath: and we have asked you to wait till tuesday 13 november 2018 for the things to get resolved
Me: ok. Wait
Let me make it clear
I wont be here form tonight onwards
*from
Sharath: as it is showing as delivered on 2 november 2018 we have forwarded it to the concerned department and the team is working on the issue
Me: so whats going to happen?
If someone comes home no one will be here from tonight onwards
And is that some what trying to resolve?
If you can deliver before 4pm today, i will take the product
Otherwise, i dont need the product as no one will be at home from tonight.
And i dont need the product after 4pm today
Thats the maximum time frame i can give you
Sharath: we will put in all our best efforts to get it delivered.
Me: just transfer me to your supervisor
Sharath: you will get the same piece of information from my supervisor as well
Me: i am getting same answer what your colleague said and i believe you guys are following the script
Thats fine
Just transfer me to your supervisor
I need a proof aswell
Sharath: give me a moment while i connect you
A customer service associate will be with you in a moment.
You are now connected to harshal from amazon.in
Harshal: hello, i am harshal from leadership team.
Me: harshal - can you have a look at the above conversation?
Harshal: please allow me some time so that i'll go through the conversation.
Me: ok
Harshal: as i have reviewed the details, i see that the order status is said to be delivered however you haven't received the item.
Me: yes - it was supposed to be delivered on 2nd nov
But i havent received the ite,
*item
I even contacted yoru customer care aswell on 2nd nov
Harshal: edd for the order was of 5th of nov 2018
Me: i am leaving back to us tonight
Harshal: and tracking says it is delivered on 31st oct.
Me: delivered on 31st oct?
Shoowing me its delivered on 2nd nov
I am talking about
Food library the magic of nature combo of nestle nido instant full cream milk powder with food library drinking chocolate powder, 400g, 100g
The one with rs. 825 value
Harshal: oh your concern about second shipment
Me: yes
Harshal: yes it is said to be delivered on 2nd nov.
Me: yes showing delivered on 2nd nov
No calls from delivery agent or no one came
I even contacted your customer service on 2nd november night
His name was mr. Praveen
As per him, he will escalate and will get it delivered on 3rd nov itself
But till now nothing happened
Harshal: in this case we have asked you to wait till 13th nov because this issue has been forwarded to concern team.
Me: the same answer i got it on 2nd nov
Harshal: and this is the second time you are facing the same issue on this location.
Me: i dont need the item anymore after today as we all are going back to us and no one will be at my home
Yes
Harshal: yes sir same answer you got as we have same resolution on some issues, and cannot make any other exception on this.
Me: ok. Whats the resolution for this?
After today no one will be at home
And i am not responsible if your colleagues come home tomorrow and leave
Harshal: i apologize for the inconvenience faced, however we need to investigated on this issue.
Me: ok. Investigate
Harshal: no he will not be coming as its already delivered.
Me: ok
Harshal: so i would request you to wait till 13th nov 2018, so that we can communicate with the concern team and still if we wont get an update on tracking, then please get back to us on 14th, so that we can provide you the final resolution on this.
That was the last conversation i had with your colleagues and superviser on 9th nov
Preethi: i checked with the details rinu and see that a complaint has been raised regarding this.
Me: yes it was suppose to resolve this yesterday
Even nothing to resolve
I was suppose to get my cash back
That was the 2nd promise from a supervisor i am receiveing from amazon
The first promise was on 2nd nov
And second promise was on 9th nov
Now, if nothing is going to resolve it todays conversation, i will consider it was amazon cheated my cash without delivering the item and i will consider it as given my cash to poor people. I will definitely will write a review on online portals with all the conversations i had with amazon. I hate being i am cheated. If someone ask me any money honestly, i would give it. But, being cheated. I cant tolerate that.
Preethi: i deeply apologies for such an inconvenience caused.
I can assure you that the investigation has been raised and this issue will be sorted out.
I do request you to wait for the investigation process to be completed.
Me: i am sorry, i dont trust anymore words preethi
2 supervisors told me a date
And even you can check
Please let me know, if you can resolve now i am online
Preethi: i'm sorry rinu we won't be able to take any action without an update from the investigation team, i request you to kindly wait till 23rd november for an update.
Me: sorry preethi
No more waiting
Just to confirm
Preethi: sorry rinu i don't have that information.
Me: ok. Thanks
I will figure out
Thanks anyway
Bye
Preethi: we are really so sorry for such an inconvenience caused due to us. I know words would not matter but i will surely raise this concern so in future it does not get repeated.​
Me: i know you are helpless preethi
Dont worry, i will raise it through proper channels
You may have constraints to overcome certain access
Preethi: we really do need an update from our internal team to proceed with any action to be taken on this order. Our team is working on this and help you further.
Me: it has nothing to do with you preethi
You were so kind
In your service
Preethi: i do understand your situation in this as well, all i request is to provide us time till 23 nov so that with the update we will solve your problem.
Me: no preethi
Preethi: thank you for the feedback rinu.
Me: please leave it
Nothing going to happen on 23rd nov
I clearly knows that
I am going to hear the same script again
So please leave it
Thanks
Bye

My self sourav i had order GNC MULTIVITAMIN form amazon.in on 11th nov and it deliverd on 13th nov i was not at home so my mom took the parcel when i opened it its seems fake product then when i called to amazon helpline now they said its non returnable products help me with this fake sellers...

I was delivered a damaged product and the same day i filed a return request for the same. Since then i have requested a return 3 times and everytime it gets cancelled due to some reason. You delivered the product late. Product delivered was not a good quality. You are after sale services are trash and i am going to the social media and consumer court now.

Dear amazon,
I am dr. Diksha khurana, i ordered a litmann stethoscope from you worth rs. 12500 with order number #[protected] on 27th october 2018.
The order was supposed to deliver today at my hospital.
The deluvery guy handed ut over to one of my friend at the hospital and when i received it, it was tempered from one side, closed with the tape. When opened that tape out, the package was already torn from inside and the box inside was unsealed. I got afraid of this and when i opened it, it was an empty pack.
I am attaching you some pictures of how and what i have received.
I can’t explain from how much pain i am going through and its a huge harassment for me. Its more of a mental torture to me as i have paid a huge amount on amazon trust. I trusted in you and hence order it from you.
I request you to kindly refund my full amount back as this unfortunate has happened to me where i was at fault nowhere. I was supposed to pay you which i did. And i still have faith in you for which i am writing to you right now.
Please do the needful at the earliest.
Thanks
Dr. Diksha khurana

Name - sameer lakhera
Branch - canara bank pauri garhwal
Acc. No.[protected]
Ifsc code - cnrb00002149
Ref no.[protected]
Phone no.-[protected]
Email id - [protected]@gmail.com
We had ordered a mobile oppo real me 1 on 13 oct in amazon online shopping app and we had cancelled the order immediately & then had refunded the amount of rs.10, 490 & from your side & we did not get the money. So send the money quickly.

Hello there,

I bought one moto turbo charger. It was delivered on time. When i checked it, i found that it wasn't working. I raised a return request. But no one came to pick the item. I called customer care and they asked me to cancel return and raise it again. I did it. Once again, no one came next day to pick return request.
The same happened for more than 8 times.

From the latest interaction, i was told that as i have raised maximum number of returns and no one has picked, they will be refunding me money directly but it did not happen.

I am finding amazon customer service as the worst in giving resolution.
Pathetic service.

I ordered this item (Order id #[protected] on 14.10.18 as a diwali gift for my family and got it by 19.10.18. But the glass panes were broken. So i initiated return by 21.10.18.
Today is 14.11.2018 and the item is still lying packed waiting to be returned. Every time the delivery guy comes and says the item is too big for his vehicle. I keep calling amazon customer care and they keep apologising and promising the same would be tended to within some time frame. It’s been 10 days since i last called them, when they said some escalation had been initiated and it would be picked up within 48 hours. I’m still waiting!