Amazon India Complaints & Reviews

My name is thirupathi swamy and i book the tickets in red bus and amount paid through the amazon pay. After that due to some issues that bus is cancelled and the paid amount is refunded. And on the[protected] amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number #105996 and told me to fill charge dispute form but state bank doesn't have such policy.
State bank of india.
My card number is [protected].
So please kindly respond to this complaint it's very urgent.

I have placed an order for medicine. I was waiting for 5 days.in last moment they are saying it's out of service areas. While placing the order they took as service area. Now i was waiting for 5 days, i called to customer care. Request them to deliver to another address. Or kindly give some service area where you can deliver but the executive didn't have any availability. They waste 5 days it's an important product. They are suggesting kindly re - order it. But i don't know whether they can deliver to that address or not. Amazon should not accept the order, if it's out of service area. They have bad customer service

There was a replacement order[protected]) placed for vega helmet and delivery guy delivered the order but instead of picking the same vega helemet, he picked the wrong item of studds helmet which i had to return to flipkart. Since then i had raised the issue to your cc but still i have neither received my flipkart order picked by your delivery guy nor any update.

As per cc department, on saturday (18/1/2020) one lady told me that if they can't provide the product back they will issue the refund amount for that flipkart order.
Yesterday (20/1/2020) you cc told that before 9 pm i will get my product and the guy will pickup the actual product that he was supposed to pickup but still nothing happened there also.
You can also check the call recordings. I want my flipkart product as i had to return it there.

And would like to specify the reason for incorrect return is because as per my amazon account the delivery was scheduled on saturday but on friday morning when i left for office, in the middle i received a message that item will be delivered today (Friday) and when i reached office, i came to know that item has been delivered and delivery guy picked up the wrong item. He didn't even check if the item is matching the pic he was supposed to pick up. Since friday i was trying to contact with him but his mobile was switched off and the same day i escalated this issue to amazon cc but still nothing has been done. Also i have to return the product to flipkart else their return period will be over and i have to bear the charges.

Also i have few recording of the conversations with amazon cc and all the mail proofs (Not able to attach pdf of gmail).

On my dec cr. Cd stmt. You charged me for amazon prime e37ezoa13. At that time i emailed your company that i did not enroll in prime, with no results. Again a charge on my jan stmt for amazon prime for $14.19. Please, please cancel those charges & remit both mos. Back to my cr. Cd. & do not charge me again. You must have the cr. Cd no. To repay me, as you are charging me on it. I would appreciate a response. [protected]@gmail.com

We ordered an Apple Watch Series 5 (GPS + Cellular, 40mm) on Amazon India app on 17th January, 2020 with the order number #[protected] and were given a date of delivery on 20th January, 2020. The delivery was made a day early on 19th January, 2020 when our family was out of town and they asked the delivery person to drop it with the neighbor. It was on the assumption that the delivery being made was a novel ordered earlier.

We came back later in the evening and got hold of the delivery package from the neighbor and opened it to find the main item (Apple Watch Series 5, GPS+Cellular, 40mm) missing from the package. We can confirm that the packaging from the outside did not appear tampered with but once we opened the carton, the air filled plastic were missing and then we found the Apple Watch box’s plastic cover half torn and upon further opening it, the watch wasmissing with remaining items present in the box.

We have filed a complaint on phone and via customer care chat on the Amazon India app but haven't received any feedback till date. We also filed a complaint to the local authorities. We hereby notify Amazon India and it’s subsidiaries to quickly investigate the matter and provide us with an immediate replacement of the order.

We expect Amazon India’s strict compliance and immediate action in this regard.

A refund of 485 was initiated by the Amazon on 8 Jan 2020 but I didn't receive the amount till today
When asked about this to the customer service they stated the amount is with the bank you paid
I need my amount back as soon as possible . kindly I request you to take action against it quickly
The reference id provided by the Amazon is 848404
The refund should have been received by now also I request you to let me know the status of the refund

I have cancelled an order from amazon on 10/01/2020 and 15/01/2020, I received an email from amazon that the refund has been processed successfully and it would be reflected by 15/01/2020 and 20/01/2020 respectively, but i still haven't received the money in my account. When i spoke to amazon costumer care, they told me to fill a charge dispute form because it could be a problem at my bank side.

Name : Shylaja Vasan
Mobile : [protected]
Bank : Indian Bank
Account number :[protected]
Refund Reference # 880570 .

Please resolve the issue.

My name is (Gurpreet singh) and i had ordered (Logitech 502 hero gaming mouse (Black) and redgear mp35 control-type gaming mousepad (Black/red) of rs 3895 and rs 328. On amazon at (23 december 2019) and after (4 january 2020) i returned this order due to personal reason. And on (7 january 2020)
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number
[protected] and[protected] and told me to fill charge dispute form but indian bank doesn't have such policy. So
Please kindly respond to this complaint it's very urgent.
Thanks you sir

Dear sir

I have purchased one material from amazon and order got cancelled. According to amazon, they have refunded the amount to my bank account. I inquired with the bank by reference number provided by the amazon. Bank has not received any money from amazon of rs. 1098.
Order id:[protected]
Transaction reference : 877930

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

I ordered a set of 3 boomer bubble gum boxes from seller named urban retail. It was ordered on 5th november 2019 and expected date for delivery was 7th-14th november. I waited till around 21st november and product never showed any tracking details and the same date was showing as expected date for delivery. Tried to cancel in the application and got notification that request was submitted. However did not get any refund and contacted amazon customer care by around november 30th. They informed that refund was initiated and would be credited in 5 working days. Ever since i have made 5 more calls and been getting the same response from them. This is extremely poor service and that too the retailer themselves sent me a mail asking to get the refund from amazon

Dear sir,

I would like to inform you that i made a transaction with my idbi visa debit card ending in 6324 on amazon.in on 25th of dec 2019 for an amount of rs.1, 023.90 & rs.589.00 which was refund processed by amazon on 30th of dec 2019 for rs.1, 023.90 & rs.589.00 with refund reference number:
[protected] &[protected]

Customer id: 85647071

Taking into consideration normal working days it should have credited into my account statement couple of days back itself which isn't the case till date, so i request you to "file a charge dispute" with "refund reference number:"[protected] &[protected]" . Also provide a reference number for the charge dispute filed.

According to your banking policies it should have credited in 10 business at max. But its more than 20 days now and the amount isn't credited till date as of 20th jan 2020.

Request you to kindly resolve the matter and credit the amount back into my account at the earliest.

You are taking money out of our account the last 2 months for $13.93. We do not have an account that is charged and you keep taking it out. The information is amazon prime #3p5 amzn.com/bill wa[protected]. I would like you to look into whose account this is and refund my last 2 months. I i can't put a category because i don't know what the charges are for. They are not mine.

5jan 2020 buy a product ₹1299 using some amazon pay balance and debit card amount ₹686.65 and after some day return it,
Amazon initiated my refund on 12jan 2020 but not got my money, amazon say amount credited on 17jan 2020 in your bank account but i'm still not getting any amount and bank not responding for this concern.
Refund reference # 233549

Take a action as soon as possible
Thanks!

Dear sir
I ordered boat earphone on 31st december and then returned on 11th january and refund issued on the same day but i did not get my refund back till date so please help me out. Although customer care said that refund already issued by the company.

Account no.[protected]

Refund reference # 74332740012001114377590
Contact no.- [protected]

I ordered some kurtis (4 nos) in amazon... And also cancelled that.. But still not get my refund of rs 1196/-
Ref no of refund by amazon is
74332740012001113239700
74332740012001113826720
74332740012001117858125
They send me mail that they have refund money to my registered canara bank account... But till now i didn't received any money from amazon as refund...

Please do follow and refund my money to my canara bank account as soon as possible

Thanking u

Amazon presence all over world is due to acceptence of the people all over the world, this shouldn't miss lead amazon that what ever it can do without considering the concerns and sentiments of the particular set of people is very bad, this can lead to very big issues, your presence is due to our acceptence, this you shouldn't forget and do as you wish, in no time it will be difficult to even find you people here.
As we're highly cultured people we give you chance to change your attitude, don't take it casually.
With due respect we expect you to not repeat this in feature.
If it's was an old issue and been rectified, iam sorry for this, but in future never let it happen to any other community.

I purchased a puma shoe from amazon. The product is delivered on 11 december. I got different product once i open. Immediately i contact with amazon. They told that you can retun this product by self. I send this product by courier service dtdc. On 1jan. Item is delivered on 8 jan. Till now i did not get refund. Almost 12 days gone i hope someone help me

My Amazon account is blocked from 5 days but they are not helping me. They said me that you will receive email regarding this issue but until I have not received any email and they are saying that your issue is your card details are wrong but I have not used any card to buy anything from Amazon just the card is is saved on it. My refund is blocked because they have holded my account it without any reason.
Also if there is any issue then why they are pending my refund I am not able to get my refund I need that money for other work I have tried all things that they said but they are not what an unholding my account.
I need my money back but Amazon is saying that the specialist team will contact you but the email is not arriving and only if they verify my details then only they will unhold my account but my refund is is still pending so they should understand that first of all the should give my refund back but they are only saying our specialist team will help me and are not helping me as they have to help me

On dated 01-Oct-2019, I ordered a full sleeve cotton high neck coz o[censored]nsatisfication I had to return and there after Amazon India care refunded the prior amount. but instead of reflecting i got a
Refund Reference # 0R9X0LO90000K0OCRW2X on talking with Amazon bank they asked to complain in customer dispute Chart. account no [protected]
Holder name Kiran kumar Malakar

I was a very old customer for Amazon online shopping in India. But present days they're not punctual to deliver the ordered items thru their delivering facility and keeping our money for very long period. After 10-20 days they will refund the money, but they won't develop a good customer relations by communicating the customer for their bad delivery night mares or by any compensations for keeping the money for long time with them. Their delivery agents are very ### and not delivering products specially in Tellicherry, Kerala India. Now I stopped ordering thru them and this is just a reminder for any future online customers. They don't have any control over their delivery agents. So be away from Amazon India online shopping.