Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

I recently travelled on 20/11/2020 in apsrtc bus service number - 77715, Bus : AP31Z 0540, Route - NRPM - KKD, during this pandemic government has created few rules for public safety one of which is standing is not allowed in public transport only passengers will be allowed in the bus but the driver allowed passengers more than the number of seats in the bus. This could be a dangerous situation in this covid times as there is no chance to maintain social distancing in the bus and also most of the people don't wear masks. I request that the driver's should ensure everyone to apply sanitizer and wear mask before boarding bus

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I tried to book a ticket through apsrtc online portal on 15/11/2020 the amount is debited from my account but the ticket is not confirmed.So please resolve the issue and credit back the amount to my account as possible as early

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Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

Nov 16, 2020

Updated by Ramesh Ambati Its not resolved

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My mobile number-[protected], I book the ticket but I didn't get confirmation messaage

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Rash driving by driver. Of vehicle number AP11Z 6531
Around 8:30 pm today, I with my family were travelling and my wife is pregnant also. The driver of this bus took a sharp left turn at sherton hotel gowliguda, mgbs metro station with out horn or any signal . We were in the middle of the road and this fellow overtook us, we almost escaped death today. Beyond that, this fellow is not at all worried wat happened . He continued in the same speed. Strict action should be taken on him or else some other lives will be in risk .

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Unauthorised raising of charges from APSRTC, KADIRI DEPO BUSES from KADIRI TO RAYACHOTY without Government orders of Andhrapradesh and abusal action performed by staff in bus No. AP02Z0221 though I am travelling Pallevelugu Service... They are charging for express fare

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Address: Rayachoty

The conductors behaviour is not properly. They call the passengers with the bad words.

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R

Raghuram1994

Oct 14, 2020

Have you got any replies or any mails in return

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Address: Andhra Pradesh

While reserving the seat layout of the bus shown is for around 25 members i.e. three persons in a row with three columns modified on account of COVID19 pandemic. But when boarded the bus, it is a four seater with around 35 seats. Couldn't get how all the seats reserved. Irrelevant answers received from the conductor of the bus. Journey started from the Tirupati at 11 PM. On board the bus now with all the 35/36 seats filled up violating the physical distance guidelines by APSRTC if following any. Hope someone will look into it.

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Bus Service no: 3459
Vehicle no: AP31Z 0312, Kurnool to visakhapatnam,
Driver and conductor allowing extra paasagers without reservation even there is no space in the bus. Apsrtc people are not taking any complaint seriously. Even i tried reaching call center person through call but they are also not willing to listen

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Address: PARVATHIPURAM

Website: www.apsrtconline.in

Hello sir,
I booked online ticket from
Apsrtc site. The journey was on 08/09/2020 from parvathipuram to
Visakhapatnam.
While booking the ticket, amount was deducted from my account and ticket is
Not booked.
I'm mentioning the details below :

Ob ref no: [protected]
Date of journey : 08/09/2020
Total amount : 189
Seat no :17
Service code: 8408g/ppm-vsp

I'm attaching the payment receipt and confirmation letter from bank side
That the amount was properly credited to your account.

Please do the necessary action as soon as possible and kindly look into the
Matter and do the needful at the earliest.

+5 photos

Mar 4, 2021

Complaint marked as Resolved

They solved within 14 days after complaining about the issue. Thanks to APSRTC and Ingenico e-payments. They solved my issue very fastly. Thanks for your faster response.

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Presently i'm travelling from visakhapatnam to kadapa and the bus driver is very very rash in driving and over speeding from rajhamundry. It's very uncomfortable travelling and does not feel safe in it.

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K

Krishna Chaitanya0295

Sep 8, 2020

Bus service number is 3456. Vsp to Kadapa.

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I was trying to book a ticket twice from Vijayawada to tekkali on 27th July, 2020. However it was throwing a pop message stating that "transaction was successful and not able to confirm the final status from the bank at this movement" and eventually the ticket was not generated though they deducted the amount from my ICICI bank. Hence I request you to please resolve this issue on priority.

Please find the below details:

Transaction Amount: Rs. 829.00/- and Rs. 824.00/-
Transaction Date: July 27, 2020
Payment ID: [protected], [protected]
Consumer Code: [protected], [protected]
Bill Reference Information: L207541_APSRTC, L207541_APSRTC

Aug 4, 2020

Complaint marked as Resolved

Credited the amount to my account

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Address: 2/52.b.c colony, peddathumblm, adoni

Dear all,

I booked online ticket on apsrtc on 27.07.2020. But i got message my transaction is failed but in my account amount is deducted. Pleasetake intiative on refund the amount as soon as possible. Payment id[protected].

Regards,
Keerthi sai. A

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Hi,
This is siva nandan... I was just booked a ticket on 29th july from nandyal to banglore and i was cancelled after one hour and still i won't get any refund from apsrtc... My ticket no:[protected]...
Mobile :[protected]... Here is my details can you please send my refund asap..

Thank you.

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Address: Bus no (TN -A30092) & 8515

We started from rajahmundry at 6:30 pm to naidupeta on 28/07/2020 (Tn-a30092) & 8515. Bus was stopped at rajahmundry surroundings for loading for almost one hour and again stopped at nellore for almost one and half hour for unloading. Bus was reached naidupeta at 7:00am on 29/07/2020. Took 12:30 minutes, travel time. I was supposed to go to work at 6:30 am on 29/07/2020. Due to late, my officials put my name under absantee.

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Respected sir/madam
I, working as an government employee at bapatla town. On behalf of all my co-passengers i am requesting you to kindly arrange bus at 8am (Guntur to bapatla). Please remove bus at 7:30 am as we are feeling inconvenience to catch the bus at early hours than reaching late.
Kindly take up the issue.

Thank you in advance 🙏🙏🙏

Awaiting for your response.

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Website: www.apsrtconline.in

I have made a e-ticket booking to kurnool on[protected] from vijaywada, service code :95329 18:00 pm super luxury bus. After making payment through hdfc internet banking gateway the e-ticket was not generated but my account was debited rs.515 and the hdfc internet banking ob ref number : [protected]
So i tried to book another ticket the same thing happened the money was debited from my account by ticket was not generated for same service number bus
Ob ref number : [protected]

My hdfc bankers i have confirmed that rs.1024 was debited from my account, still this day i have not get the refund amount from apsrtc. The way of communication of the corporation is not good.

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Address: No 94 I main Road, Muthyalanagar opp Royal Residence apartme

Website: Nhai

The operator at toll plaza was new and he was finding difficult to collect fees from everybody. Wherein for us also he told some problem in computer and delayed.

But when we see the message afterwards it was double deductions in two seconds.

I request you to refund the amount of rs 115.00.

This should not happen to anyone and refund should have been be made before my claiming.
I am herewith putting the information, deducted time and message received from airtel bank using fastrack.

You paid rs.115.00 at marur toll plaza of you paid rs.115.00 at marur toll plaza of ka03mf0476 on 25/06/20 10:35:10. Avl bal rs.210.00 txn id: ft[protected]. On 25/06/20 10:35:12. Avl bal rs.95.00 txn id: ft[protected]

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Hi,

I have booked a e-ticket using aprtc online website to kurnool from vijayawada on 17 th june 2020 but ticket status was failure but amount was deducted from my account and tried to book another ticket the same happened money was deducted 512 is fare of each ticket so the refund amount is 1024 rs below are the obref numbers
1st transaction ticket obref :[protected]
2nd transaction ticket obref :[protected]

Kindly help to get my refund

Regards,
Desai hema sai
Email id : [protected]@gmail.com

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I have booked 3 tickets from Vijayawada to Kakinada on[protected] vide ticket No. 99810771*
APSRTC.
TKT NO: 99810771,
Seat No: 1, 3, 6,
Route: VJA-KKD,
Service No: 2644,
Vehicle No: AP05Z5123,
Driver: P CH MOHAN,
Contact No: [protected],
Pls report 15 mins before departure: 28-May-2020 17:30
Helpline Ph:[protected],
I have informed the same to helpline, he did not respond properly and gave reply improper and cut the phone line. Hence I request take necessary action in this regard

+3 photos

May 28, 2020

Complaint marked as Resolved

Pl remove the help line call receiver who gave improper reply to the cunsumer.

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

May 28, 2020

Updated by Bhadrarao Talapagala I have booked 3 tickets from Vijayawada to Kakinada on[protected] vide ticket No. 99810771* the bus not started schedule time at 1730 hrs from Vijayawada even after time completed at 6.30 PM on[protected]

Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

File a complaint to Andhra Pradesh State Road Transport Corporation [APSRTC]

Andhra Pradesh State Road Transport Corporation [APSRTC] reviews & complaints page 25

APSRTC Bus service is not good - service number - 77715

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Online ticket booking

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I didn't get booking confirmation message

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RTC bus driver

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Unauthorised raise of charges

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The conductors behaviour is not proper

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Change in the APSRTC service/bus service No. 96576.

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Without reservation driver and conductor allowing extra passengers

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amount debited while online transaction, ticket not booked.

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Regarding driver rashness

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APSRTC Incomplete Transaction - amount not yet refunded

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Refund status payment failure

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Refund issue

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bus was too late by more than one hour

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please arrange bus at 8am for guntur to bapatla

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apsrtc-refund

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fast-track double deduction of fees in 2 seconds

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Didn't get my refund

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RTC bus not maintained schedule time

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Money

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