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Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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1.1
Updated: Jan 16, 2026
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291
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Andhra Pradesh State Road Transport Corporation [APSRTC] reviews & complaints page 25

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S
Shivavshiva
from Powai, Maharashtra
Nov 29, 2020
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Hi sir /madam

Greetings of the day.

I was traveling from darsi to Hyderabad today . Bus driver driving is so much rash, Service number 5805.
One of my laptop bag fallen from the luggage compartment and it broken.

later One lady from last seat fell down . The passenger who is sitting in last seats can't sit on seat properly because of driver speed. He is driving 30 mins early.

I have booked APSRTC for safe journey purpose but today it's a worst experience. My laptop was unnecessarily broken. I haven't seen such rash driving from APSRTC.

And the driver answer or response was very rude. No proper covid-19 precautions taken.

These are the bus details am traveling now, please take immediate action . Let me know if any information needed. Please respond as soon as possible.

Route: DRSI-KPHB,
Service No: 5805,
Vehicle No: AP27Z0282,
Driver: P V RAMANAIAH.
Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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    Nandini Bhushan
    from Powai, Maharashtra
    Nov 28, 2020
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    I lost my black purse in APSRTC service number 3500 traveling from BHEL Hyderabad to Narsipatnam on 27th Nov 2020. It includes my Pan card, voter id, around 500 rupees cash.

    Name: P Deva Nandini
    Email: [protected]@gmail.com
    Phone: [protected]
    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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      K
      Kranthi Tammineedi
      from Guntur, Andhra Pradesh
      Nov 23, 2020
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      Today i am travelling from Gudivada to bantumilli on apsrtc pallevelugu bus.the bus conductor behaviour was worst.he was making conversation o[censored]nnecessary words. It feels uncomfortable to the passangers.and also he was misbehaving with the passengers
      Con :370070
      Date:-23/11/20
      Time-16:20
      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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        A
        Anusha Vathsavayi
        Nov 23, 2020
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        I recently travelled on 20/11/2020 in apsrtc bus service number - 77715, Bus : AP31Z 0540, Route - NRPM - KKD, during this pandemic government has created few rules for public safety one of which is standing is not allowed in public transport only passengers will be allowed in the bus but the driver allowed passengers more than the number of seats in the bus. This could be a dangerous situation in this covid times as there is no chance to maintain social distancing in the bus and also most of the people don't wear masks. I request that the driver's should ensure everyone to apply sanitizer and wear mask before boarding bus
        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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          R
          Ramesh Ambati
          Nov 16, 2020
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          I tried to book a ticket through apsrtc online portal on 15/11/2020 the amount is debited from my account but the ticket is not confirmed.So please resolve the issue and credit back the amount to my account as possible as early
          Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
          Nov 16, 2020
          Updated by Ramesh Ambati           Its not resolved
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            L
            Lovely Teju
            Oct 31, 2020
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            My mobile number-[protected], I book the ticket but I didn't get confirmation messaage
            Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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              R
              Raghibabdul
              Oct 29, 2020
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              Rash driving by driver. Of vehicle number AP11Z 6531
              Around 8:30 pm today, I with my family were travelling and my wife is pregnant also. The driver of this bus took a sharp left turn at sherton hotel gowliguda, mgbs metro station with out horn or any signal . We were in the middle of the road and this fellow overtook us, we almost escaped death today. Beyond that, this fellow is not at all worried wat happened . He continued in the same speed. Strict action should be taken on him or else some other lives will be in risk .
              Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                R
                Raghuram1994
                Oct 14, 2020
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                Unauthorised raising of charges from APSRTC, KADIRI DEPO BUSES from KADIRI TO RAYACHOTY without Government orders of Andhrapradesh and abusal action performed by staff in bus No. AP02Z0221 though I am travelling Pallevelugu Service... They are charging for express fare
                Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                  R
                  ReddyPrasad Perumalla
                  Oct 4, 2020
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                  Address: Rayachoty

                  The conductors behaviour is not properly. They call the passengers with the bad words.
                  Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                  Have you got any replies or any mails in return
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                    N
                    Nayeemuddin Basha
                    Oct 1, 2020
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                    Address: Andhra Pradesh

                    While reserving the seat layout of the bus shown is for around 25 members i.e. three persons in a row with three columns modified on account of COVID19 pandemic. But when boarded the bus, it is a four seater with around 35 seats. Couldn't get how all the seats reserved. Irrelevant answers received from the conductor of the bus. Journey started from the Tirupati at 11 PM. On board the bus now with all the 35/36 seats filled up violating the physical distance guidelines by APSRTC if following any. Hope someone will look into it.
                    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                      A
                      aruna prasad
                      Sep 30, 2020
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                      Bus Service no: 3459
                      Vehicle no: AP31Z 0312, Kurnool to visakhapatnam,
                      Driver and conductor allowing extra paasagers without reservation even there is no space in the bus. Apsrtc people are not taking any complaint seriously. Even i tried reaching call center person through call but they are also not willing to listen
                      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                        S
                        Sai Harsha Majji
                        Sep 10, 2020
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                        Resolved

                        Address: PARVATHIPURAM
                        Website: www.apsrtconline.in

                        Hello sir,
                        I booked online ticket from
                        Apsrtc site. The journey was on 08/09/2020 from parvathipuram to
                        Visakhapatnam.
                        While booking the ticket, amount was deducted from my account and ticket is
                        Not booked.
                        I'm mentioning the details below :

                        Ob ref no: [protected]
                        Date of journey : 08/09/2020
                        Total amount : 189
                        Seat no :17
                        Service code: 8408g/ppm-vsp

                        I'm attaching the payment receipt and confirmation letter from bank side
                        That the amount was properly credited to your account.

                        Please do the necessary action as soon as possible and kindly look into the
                        Matter and do the needful at the earliest.
                        Mar 4, 2021
                        Complaint marked as Resolved 
                        They solved within 14 days after complaining about the issue. Thanks to APSRTC and Ingenico e-payments. They solved my issue very fastly. Thanks for your faster response.
                        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                          K
                          Krishna Chaitanya0295
                          Sep 8, 2020
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                          Presently i'm travelling from visakhapatnam to kadapa and the bus driver is very very rash in driving and over speeding from rajhamundry. It's very uncomfortable travelling and does not feel safe in it.
                          Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                          Bus service number is 3456. Vsp to Kadapa.
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                            B
                            Baluibm
                            Aug 2, 2020
                            Resolved
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                            Resolved

                            I was trying to book a ticket twice from Vijayawada to tekkali on 27th July, 2020. However it was throwing a pop message stating that "transaction was successful and not able to confirm the final status from the bank at this movement" and eventually the ticket was not generated though they deducted the amount from my ICICI bank. Hence I request you to please resolve this issue on priority.

                            Please find the below details:

                            Transaction Amount: Rs. 829.00/- and Rs. 824.00/-
                            Transaction Date: July 27, 2020
                            Payment ID: [protected], [protected]
                            Consumer Code: [protected], [protected]
                            Bill Reference Information: L207541_APSRTC, L207541_APSRTC
                            Aug 4, 2020
                            Complaint marked as Resolved 
                            Credited the amount to my account
                            Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                              K
                              Keerthi Akkineni
                              Aug 2, 2020
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                              Address: 2/52.b.c colony, peddathumblm, adoni

                              Dear all,

                              I booked online ticket on apsrtc on 27.07.2020. But i got message my transaction is failed but in my account amount is deducted. Pleasetake intiative on refund the amount as soon as possible. Payment id[protected].

                              Regards,
                              Keerthi sai. A
                              Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                N
                                nandusiva2
                                Aug 1, 2020
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                                Hi,
                                This is siva nandan... I was just booked a ticket on 29th july from nandyal to banglore and i was cancelled after one hour and still i won't get any refund from apsrtc... My ticket no:[protected]...
                                Mobile :[protected]... Here is my details can you please send my refund asap..

                                Thank you.
                                Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                  R
                                  Rryali
                                  Jul 29, 2020
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                                  Address: Bus no (TN -A30092) & 8515

                                  We started from rajahmundry at 6:30 pm to naidupeta on 28/07/2020 (Tn-a30092) & 8515. Bus was stopped at rajahmundry surroundings for loading for almost one hour and again stopped at nellore for almost one and half hour for unloading. Bus was reached naidupeta at 7:00am on 29/07/2020. Took 12:30 minutes, travel time. I was supposed to go to work at 6:30 am on 29/07/2020. Due to late, my officials put my name under absantee.
                                  Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                    T
                                    TV PAVANI
                                    Jul 2, 2020
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                                    Respected sir/madam
                                    I, working as an government employee at bapatla town. On behalf of all my co-passengers i am requesting you to kindly arrange bus at 8am (Guntur to bapatla). Please remove bus at 7:30 am as we are feeling inconvenience to catch the bus at early hours than reaching late.
                                    Kindly take up the issue.

                                    Thank you in advance 🙏🙏🙏

                                    Awaiting for your response.
                                    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                      D
                                      Desai Hema
                                      Jul 1, 2020
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                                      Website: www.apsrtconline.in

                                      I have made a e-ticket booking to kurnool on[protected] from vijaywada, service code :95329 18:00 pm super luxury bus. After making payment through hdfc internet banking gateway the e-ticket was not generated but my account was debited rs.515 and the hdfc internet banking ob ref number : [protected]
                                      So i tried to book another ticket the same thing happened the money was debited from my account by ticket was not generated for same service number bus
                                      Ob ref number : [protected]

                                      My hdfc bankers i have confirmed that rs.1024 was debited from my account, still this day i have not get the refund amount from apsrtc. The way of communication of the corporation is not good.
                                      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                        manjunath tumati
                                        Jun 27, 2020
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                                        Address: No 94 I main Road, Muthyalanagar opp Royal Residence apartme
                                        Website: Nhai

                                        The operator at toll plaza was new and he was finding difficult to collect fees from everybody. Wherein for us also he told some problem in computer and delayed.

                                        But when we see the message afterwards it was double deductions in two seconds.

                                        I request you to refund the amount of rs 115.00.

                                        This should not happen to anyone and refund should have been be made before my claiming.
                                        I am herewith putting the information, deducted time and message received from airtel bank using fastrack.

                                        You paid rs.115.00 at marur toll plaza of you paid rs.115.00 at marur toll plaza of ka03mf0476 on 25/06/20 10:35:10. Avl bal rs.210.00 txn id: ft[protected]. On 25/06/20 10:35:12. Avl bal rs.95.00 txn id: ft[protected]
                                        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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