Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

Hi,

This is on behalf of my wife who boarded an APSRTC bus with service no:7169 at Hitech City bus stand at 6:30 and even by 8 she could not reach Koti.I understand that there might be traffic at times ,however inspite of traffics being less driver was driving at a snail pace.Many co passengers asked the driver to increase the pace after which the driver intentionally drove the bus slow which is not at all acceptable.I request...

APSRTC authority always telling that "please cooperate for us to improve our occupancy "....how can we cooperate with them to improve occupancy when they are providing worst buses for most of the areas in Andhra pradesh . Out of 10 buses 7-8 buses doesn't have right facilities which has been provided for Super luxury buses .. I[censored] have any doubt , please check with the respected faculty...please ensure that because of your negligence only people are not with you..how can they support you to improve occupancy...
And , in Hyderabad city itself city buses are not proper...In office timings we don't have enough buses to go offices..
For example: In hi-tech city area nearly 500 companies are there..but you are providing very few especially in office timings.. That is why people are opted to choose AUTOS...
Please take necessary action , and rectify many o[censored]s problem...

I am regular traveller from Moti Nagar (Borabanda) to YMCA Narayanaguda. The only bus connecting this route is 45F. I never found this bus running in scheduled time. Sometimes 3 to 4 buses come at a time and sometimes no bus is available for hours together. I am subjected to a lot of inconvenience because of the irregular timings of this bus. Can the APSRTC authorities please take note of this and regularise the services of this bus.

Dear sir,

This is to bring to your kind notice that there are around 50 shops selling food items and beverages in Tirupati bus station( includes central, srinivasa and yedukondalu) .The shop keepers are selling more than quoted prices on the items.For example the MRP price on 1 litre water bottle is 13 Rs,they will charge 15-17 Rs.The same is the case with all the items sold by shopkeepers.
Tirupati is the Holy city which has got international recognition as second richest temple in the world and is the place for kaliyuga Daivam lord venkateswara. Every day thousands of people from all over the world are reaching tirupati.These shop keepers are looting the piligrims to their maximum extent of greediness.
I would like to appeal to concerned authorities to take necessary action like 1.making it mandatory to display menu board in front of every shop
2.providing the phone no and contact details of Higher authorities on the menu board itself( so that people can contact higher authorities if anybody is selling for higher prices)

I request the authorities of Tirupati region APSRTC to help piligrims from the greedy shopkeepers.

DEAR SIR,

My name is jhansi rani and i had booked ticket in APSRTC bus wide ticket number 14726225. Details as mentioned below:
date of journey: 09/09/2010
Service Code : 1181/MGBS-BLDL
OB Reference Number : OB416128
Stock Number : EB 80256076
Seat Number : 1

In Ticket the schedule time of departure is 12:00 noon but bus not yet arrived in Bus stand. when i approached the Bus station enquiry counter and asked them for reason of delay and at what time bus is expected to arrive then the person siad we don't know the reason and then i called the Asst. Traffic Manager[protected] these numbers i searched through APSRTC website) Some one picked up the call and said we are not responsible for such delays bus will come after some time. Then i called station Manager[protected] That person siad bus have some problem and i don't know when it comes that person gave me one mobile number of depot supervisor and asked me to get the information from depot directly ([protected]).

I am fedup of calling people in APSRTC department. No body is answering me correctly when bus will come its almost 3 hours past now.... No body is co-operating with passengers. Every one is suffering just because of APSRTC personnels carelessness.

Please help me.

Thanks,
Jhansi

Fed up with the issue prevailing in Hyderabad city..
The city busses will not come on time.
I am a software engineer working in madhapur, I have to go from Dilsukhnagar to madhapur daily, and i dont find sufficient bus facility in the city..!!
So the muncipality have to take necessary actions against this and need to correct the situation.
Pleading for the response..!!!

Dear Concern ,

AP11z 5699 ,Service no 1339( Bangalore- MGBS -JBS) is started in Bangalore on 20th Aug2010 at 20.00 hrs.

It got reached outskirts of Hyderbad at Police Academy around 5.40am on 21st Aug 2010.

This is Volvo service , While we crossed Police academy about 2km ,There is a bykiest fell down on road for diffrent reason.

Volvo Bus driver (Service no 1339) just stopped the bus and took the cellphone and started again.

As a public servent , He havent helped the peolpe who are fell down , Instead of helping them he took their cellphones which is Crime.

This whle thing is done by driver Mr. Narsimha

Request you to take concernd action on this .

The city bus service for Nizampet Village/Bachupally area is very very poor and lakhs of residents of this area has to depend on share autos.
Why there is no proper service and the frequency of buses like 231N, 278N be increased there should direct service from 194 - Hitech city-JNTU-Nizampet -Bachupally. the 194 route Hitech city- JNTU to be extended to Nizampet/ Bachupally

Also Hitechcity-Kondapur-Miyaour-Nizampet-Bachupally Or HITECH city-Kondapur- Miyapur-Bachupally-Nuzampet village- Nizampet X road- Miyapur-Kondapur- Hitech city to be introduced.(Ring Route)

Some buses can connect Jeedimetla- Bachupally- Nizampet-Kukatpally- Jeedimetla (Ring Route).
Mini buses from Yosufgudda- eragadda- Kukatpally-jntu-nizampet village-bachupally to be introduced.
Some 218, 219. 225,226, to be extended to Nizampet village and bachupally.
Buses do not stop at Nizampet crossing, all buses must be made to stop at Nizampet X road

1. Monthly pass counter to be provided at Nizampet, Miyapur, KPHB, and all major bus stops, this generates revenues, more than 20-25percent bus travelers, ticket is not booked by city bus conductors in the peak hours as all the buses are jammed packed. The conductor stand near the driver gossiping and do not do/ cannot do booking due to crowd, short traveler do take advantage and skip paying.
1a. Apart from Daily pass a weekly pass system to be introduced in all APSTRC Routes and Depots.
2. Monthly Pass should be available at counters where online booking and advance booking is done for long distance.
3.In all buses during the rush hour 2 conductors can be introduced for doing booking to avoid ticket less travel in city buses

Hello Sir/M'Dam,

My name is Subinay Biswas, working with HSBC (Hitech City). I am putting this complain on on the travel agencies of APSRTC, Shivam Road, where the person named Mallesh (counter agent) is taking extra money in the name of Service.

I booked a ticket yesterday 07/08/2010 from Vidyanagar travel agency. Due to some reason I have to cancel my ticket. The journey was from MGBS (Hyderabad) to Jagdalpur ticket number 13945472 for two adults which is 642 rupees.

Today I called the agent of vidyanagar to cancel the ticket he told me to go to Shivam Road Travel Agency to cancel before 12 to have 25% charging fees.

I went to Shivam Road agencies at 11.45 am 08/08/10 and I was the only person in the counter to cancel the ticket. He (Mallesh) said it will charge 25% and some other service charges. Mallesh refunded me 424 rupees.

I asked him for a bill, he said bill is not required and I am given as per the information in the system. I said fair enough, and asked for the original ticket and calculated the 25% of my actual amount of 642 rupees, which is 160.50 rupees plus 10 rupees service charge from APSRTC that total of 170.50 he should charge and refund me 471.50 rupees.

When I asked for a reason, he said me to wait i will calculate and let me know then he asked me the whole amount without telling me that he is charging 50%. Once I returned entire amount to him, he took a print of the receipt and told me that you will only get 50%.

I was very disappointed, I never excepted the person to cheat me like this when i asked why you are doing this, he said i didn't did anything it’s the system.

Bottom line is this person was putting 57.50 in his pocket without giving receipt to me and when i asked for a receipt he took his time so that the time cross 12 o'clock.

Sir/M'dam, The person is cheating with the name of APSRTC, this is not the first complain on this counter agent before this my friend name Tijeshwar also put a complaint on this person and he came to his house and Apologized.

You have to take a serious action towards this counter agent by terminating him from his job. He is playing a smart game here not giving receipt and on asking for receipt doing delay in process. I have taken Snap of the Shop and the person which I am going to put on News Paper.

I want my remaining money back at the earliest. I am supposed to get 471.50 rupees in which he gave me 316 rupees.

I will not stop myself putting an effort to take action towards this fraud and cheated person.

I spoke to Shiva Ramakrishna from APSRTC phone number [protected], then i spoke to Shrinivasa ([protected]) who take care of all traveling agents. I also spoke to Vidyanager traveling agency ([protected]), who told me that this person Mallesh is cheating me.

Please take action; otherwise it will be a bad name of APSRTC.

Thank you in advance!

With regard,
Subinay Biswas
2-2-1105/5/9/A, New Nallakunta,
Tilaknagar, Hyderabad - 500044
Mobile: [protected]
Land line:[protected]

Respected sir,

Unable to book tickets in APSRTC Counters in Bangalore for Nellore.

Problem : All the front seats are blocked by counters and they are releasing only a day prior or the same day taking additional amount.
Alloting tickets randomly like booking a seat of men next to a lady passenger.
If there is no such restriction, then what is the purpose of asking a gender while booking the seat.

I am frequently encountering the problem for the past 3 months.
When checked with the conductor, Not getting a decent response.

Please do the needful.

Thanks

Naveena

Sir,
I have a complaint about a very rude conductor. His name is Krishna.
On[protected] I boarded APSRTC bus which goes from UBS X road to Secunderabad (probably route 10H) at Wipro Manikonda (7:25pm) and asked for a ticket to IIIT.
He gave me a Rs 8 ticket. However since I have traveled before many times on the same route in APSRTC buses and was charged Rs.6 on all the occasions, I conveyed the same to the conductor. After some discussion on this, he started using abusive language and used words like ‘bhikhari’, 'padhe likhe ho to woh chart dekho', 'nikal yahaan se'. He shouted at me & told me to stop arguing & said go complain if you want to. He himself gave me a no [protected], saying this is the number of DM of APSRTC & even he cannot do anything to me. I tried calling on this number on numerous occasions but there was no reply.
In general his behavior was very arrogant & rude and his attitude was like no one can do anything to me. My main issue is not that he charged 8Rs but his rude behavior & abusive language. Please take action against such conductors.
Please take this complaint very seriously. I hope to get a response soon.


Regards,
Viraj Bagadia
Contact No: [protected]

Dear Sir,

Your Conductors are not entering the CAT Card No. in Electronic ticketing. Even I have to reminding to please enter the CAT Card No., but they are irregularly responding as no need to enter, i have no time....... like this.

I have the ticket for proof, as the conductor entered the Zero in the field of CAT Card No. on the Ticket.

So please instruct strictly to your staff to enter the CAT Card No. compulsorily.

My view is to identify the customer when ever any accidents will occured, at that time the insurance is very helpful to deceased person's Family.

To,
APSRTC

This is regarding the fare charged for so called Super Luxury Bus from Hyderabad to Karad, Maharashtra which is about 660/- Rs presently. The distance is about 540 km. This fare had seen steady increase from 350/- Rs in Semi-Luxury Bus 2 years ago when I started my regular travel between these 2 places. And when Super Luxury Bus with deplorable conditions was introduced 1 year ago - its fare was 450/- Rs.

Presently, APSRTC charges 490/- Rs for Pune service with the same type of bus, which is 570 km away. (30km more than Karad.) And private A/C Volvo operator charges 600/- for Hyderabad to Kolhapur, Maharashtra which is again approx. 580 km from Hyderabad.

Many students for educational institutions travel apart from many business people and families on the rural route. What can be the reason for the Karad bus situation except gross mismanagement and taking undue and unfair advantage of the situation, that too with no private operator having bus service between Hyderabad and Karad till date.

I would like to protest this severe form of injustice, and want the concerned officials to realize this mistake and correct the matter quickly. 2 possible options include -
1) correct the fare as per Pune example with the same bus.
2) or introduce A/c Volvo as per existing rates with APSRTC.

I represent many signatories of people traveling like me. (Details on request.)

- CS Narayan
Ph:[protected]

DEAR SIR

I A STUDENT SUFFERING WITH BUS TIMINGS AND CONDITIONS COMING AND GOING FROM NIRMAL NAGAR TO ECIL.MOST OF THE PUBLIC SUFFERS WITH TIMINGS AND COMFORT I THEREBY REQUEST U THAT PLEASE RELEASE THE LOW FLOOR BUSES (A/C) OF TIMINGS LIKE 8.00 TO 8.30 IN THE MORNING AND 6.30 TO 7.00 IN THE EVENING .I SUPPOSE U WOULD UNDERSATND THE PUBLIC AS YOU ARE ONE OF THE PUBLIC MEMBER

THANK YOU
YOURS THANKFULLY
GANESH.P.BHAT

DEAR I AM NATIVE OF WANAPARTHY(M), MAHABUBNAGAR(DIST), A.P AND I AM WORKING AS A PRIVATE EMPLOYEE AT MAHABUBNAGAR. DAILY I WILL COME BY BUS FROM WANAPARTHY TO MAHABUBNAGAR IT IS 60KM FROM MY HOME TOWN. WHILE LEAVING I WILL BE WAIT FOR BUS AT 1-TOWN POLICE STATION BUS STOP FROM LAST TWO THREE DAYS BUSES OR NOT STOPPING IN THE BUS STOP WHEN WE SHOW HAND TO STOP THEY ARE NOT STOPPING ESPECIALLY PRIVATE BUSES OF RTC DEPOT WANAPARTHY.
IN THIS REGARD I AM LODGING A COMPLAINT ON APSRTC MANAGEMENT WANAPARTHY DEPOT.

Regards,

Md.Fasiuddin
Ph.No.[protected]

Dear sir,

I,mr.sk.j.basha, here by complained you about apsrtc hyderabad city service. Today i has purchased 40/- day pass to travel any whare in the city limits, at 5:30am at CBS in the bus root no 1P. When i travel to ECIL at 12.30 pm i was catched root no 3HN(AP28Z 1191) metro express and i showed my day pass to conductor and asked to him for 7/- combination ticket. But he refused to issue a combination ticket for day pass. And he said this will not permitted to take a combination ticket on day pass. Then , i called to DM OF KUSHAIGUDA from my mobile, he was also said same like conductor, i shocked , because i travelled between ECIL to CBS last two years and i was purchased combination ticket no.of times. In this matter 4months ago same situation was held with me with another conductor name was CHINNA YESUDASU, that time, i complained to the DM , he said sorry to me about this mistake and said he will take action againest that conductor, who was not issued a combination ticket(5/- at that time) to me.

In this connection i have to know what is the rules of issuing a combination ticket to passingers on day pass? was the DM doesnt know the rules? whether they were informed to passingers possitively? if yes, how they informed? by media? by news magazine?and which media and which magazine and which date?

If no, this will highly object, they will punished hardly which persons were almost ignored their responsibilities to serve the people from their respectoble posts, shame on such personalities to our society.

So, i requested you please do the needfull and justice to me. My mobile no is [protected]. And i will ready to forther formalities in court againest APSRTC hyderabad city service.


THANKING YOU


WITH REGARDS

SHAIK JANI BASHA

SIR I BOOKED TICKET IN APSRTC ONLINE FROM JBS TO SRISAILAM ON03/06/2010 FOR06/06/2010&TRANSACTION NO OB 305159.BUT AMOUNT DEDUCTED FROM MY ACCOUNT BUT TICKET NOT BOOKED.I CALLED APSRTC HELP LINE NUMBUERS NO RESPONCE.AMOUNT 500 .I REQUISTE THE APSRTC TO REFUND MY AMOUNT.G.N.PRASAD.[protected]...

Iam regularly seeing at MGBS, Hyderabad that the parking area contractors are charging extra fees against parking fees dispalyed on the board. If I refuse to pay extra , they are telling me rudely to go and give complaint to the depot manager.

I am one of the Adverting staff in MGBS, Hyderabad. Dialy iam facing the problem. We dont have any special parking for the staff. I kindly request you to take this matter very seriously and take action againat them.

i want to lodge a complaint against apsrtc sudden rised bus fare from gajuwaka to narsipatnam non stop. 24/05/2010 the bus fare from gajuwaka to narsipatnam is Rs.46/- and cat card ticket is Rs. 40/- but alloff suddenly yesterday(25/05/2010) the ticket clerk said to me the fare from gajuwaka to narsipatnam is Rs. 56/- and cat card ticket is Rs. 51/-. They didn't inform the bus fare hiked details. Is it possible to hike ticket rates with out consult the govt? i don't know where to complaint against apsrtc?
thanking you,
yours faithfully,
sd/
UDA VENU GOPALA RAO
STATE BANK OF INDIA
Y.D.PETA,
PIN 531115