Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

Respected sir,

Unable to book tickets in APSRTC Counters in Bangalore for Nellore.

Problem : All the front seats are blocked by counters and they are releasing only a day prior or the same day taking additional amount.
Alloting tickets randomly like booking a seat of men next to a lady passenger.
If there is no such restriction, then what is the purpose of asking a gender while booking the seat.

I am frequently encountering the problem for the past 3 months.
When checked with the conductor, Not getting a decent response.

Please do the needful.

Thanks

Naveena

Sir,
I have a complaint about a very rude conductor. His name is Krishna.
On[protected] I boarded APSRTC bus which goes from UBS X road to Secunderabad (probably route 10H) at Wipro Manikonda (7:25pm) and asked for a ticket to IIIT.
He gave me a Rs 8 ticket. However since I have traveled before many times on the same route in APSRTC buses and was charged Rs.6 on all the occasions, I conveyed the same to the conductor. After some discussion on this, he started using abusive language and used words like ‘bhikhari’, 'padhe likhe ho to woh chart dekho', 'nikal yahaan se'. He shouted at me & told me to stop arguing & said go complain if you want to. He himself gave me a no [protected], saying this is the number of DM of APSRTC & even he cannot do anything to me. I tried calling on this number on numerous occasions but there was no reply.
In general his behavior was very arrogant & rude and his attitude was like no one can do anything to me. My main issue is not that he charged 8Rs but his rude behavior & abusive language. Please take action against such conductors.
Please take this complaint very seriously. I hope to get a response soon.


Regards,
Viraj Bagadia
Contact No: [protected]

Dear Sir,

Your Conductors are not entering the CAT Card No. in Electronic ticketing. Even I have to reminding to please enter the CAT Card No., but they are irregularly responding as no need to enter, i have no time....... like this.

I have the ticket for proof, as the conductor entered the Zero in the field of CAT Card No. on the Ticket.

So please instruct strictly to your staff to enter the CAT Card No. compulsorily.

My view is to identify the customer when ever any accidents will occured, at that time the insurance is very helpful to deceased person's Family.

To,
APSRTC

This is regarding the fare charged for so called Super Luxury Bus from Hyderabad to Karad, Maharashtra which is about 660/- Rs presently. The distance is about 540 km. This fare had seen steady increase from 350/- Rs in Semi-Luxury Bus 2 years ago when I started my regular travel between these 2 places. And when Super Luxury Bus with deplorable conditions was introduced 1 year ago - its fare was 450/- Rs.

Presently, APSRTC charges 490/- Rs for Pune service with the same type of bus, which is 570 km away. (30km more than Karad.) And private A/C Volvo operator charges 600/- for Hyderabad to Kolhapur, Maharashtra which is again approx. 580 km from Hyderabad.

Many students for educational institutions travel apart from many business people and families on the rural route. What can be the reason for the Karad bus situation except gross mismanagement and taking undue and unfair advantage of the situation, that too with no private operator having bus service between Hyderabad and Karad till date.

I would like to protest this severe form of injustice, and want the concerned officials to realize this mistake and correct the matter quickly. 2 possible options include -
1) correct the fare as per Pune example with the same bus.
2) or introduce A/c Volvo as per existing rates with APSRTC.

I represent many signatories of people traveling like me. (Details on request.)

- CS Narayan
Ph:[protected]

DEAR SIR

I A STUDENT SUFFERING WITH BUS TIMINGS AND CONDITIONS COMING AND GOING FROM NIRMAL NAGAR TO ECIL.MOST OF THE PUBLIC SUFFERS WITH TIMINGS AND COMFORT I THEREBY REQUEST U THAT PLEASE RELEASE THE LOW FLOOR BUSES (A/C) OF TIMINGS LIKE 8.00 TO 8.30 IN THE MORNING AND 6.30 TO 7.00 IN THE EVENING .I SUPPOSE U WOULD UNDERSATND THE PUBLIC AS YOU ARE ONE OF THE PUBLIC MEMBER

THANK YOU
YOURS THANKFULLY
GANESH.P.BHAT

DEAR I AM NATIVE OF WANAPARTHY(M), MAHABUBNAGAR(DIST), A.P AND I AM WORKING AS A PRIVATE EMPLOYEE AT MAHABUBNAGAR. DAILY I WILL COME BY BUS FROM WANAPARTHY TO MAHABUBNAGAR IT IS 60KM FROM MY HOME TOWN. WHILE LEAVING I WILL BE WAIT FOR BUS AT 1-TOWN POLICE STATION BUS STOP FROM LAST TWO THREE DAYS BUSES OR NOT STOPPING IN THE BUS STOP WHEN WE SHOW HAND TO STOP THEY ARE NOT STOPPING ESPECIALLY PRIVATE BUSES OF RTC DEPOT WANAPARTHY.
IN THIS REGARD I AM LODGING A COMPLAINT ON APSRTC MANAGEMENT WANAPARTHY DEPOT.

Regards,

Md.Fasiuddin
Ph.No.[protected]

Dear sir,

I,mr.sk.j.basha, here by complained you about apsrtc hyderabad city service. Today i has purchased 40/- day pass to travel any whare in the city limits, at 5:30am at CBS in the bus root no 1P. When i travel to ECIL at 12.30 pm i was catched root no 3HN(AP28Z 1191) metro express and i showed my day pass to conductor and asked to him for 7/- combination ticket. But he refused to issue a combination ticket for day pass. And he said this will not permitted to take a combination ticket on day pass. Then , i called to DM OF KUSHAIGUDA from my mobile, he was also said same like conductor, i shocked , because i travelled between ECIL to CBS last two years and i was purchased combination ticket no.of times. In this matter 4months ago same situation was held with me with another conductor name was CHINNA YESUDASU, that time, i complained to the DM , he said sorry to me about this mistake and said he will take action againest that conductor, who was not issued a combination ticket(5/- at that time) to me.

In this connection i have to know what is the rules of issuing a combination ticket to passingers on day pass? was the DM doesnt know the rules? whether they were informed to passingers possitively? if yes, how they informed? by media? by news magazine?and which media and which magazine and which date?

If no, this will highly object, they will punished hardly which persons were almost ignored their responsibilities to serve the people from their respectoble posts, shame on such personalities to our society.

So, i requested you please do the needfull and justice to me. My mobile no is [protected]. And i will ready to forther formalities in court againest APSRTC hyderabad city service.


THANKING YOU


WITH REGARDS

SHAIK JANI BASHA

SIR I BOOKED TICKET IN APSRTC ONLINE FROM JBS TO SRISAILAM ON03/06/2010 FOR06/06/2010&TRANSACTION NO OB 305159.BUT AMOUNT DEDUCTED FROM MY ACCOUNT BUT TICKET NOT BOOKED.I CALLED APSRTC HELP LINE NUMBUERS NO RESPONCE.AMOUNT 500 .I REQUISTE THE APSRTC TO REFUND MY AMOUNT.G.N.PRASAD.[protected]

Iam regularly seeing at MGBS, Hyderabad that the parking area contractors are charging extra fees against parking fees dispalyed on the board. If I refuse to pay extra , they are telling me rudely to go and give complaint to the depot manager.

I am one of the Adverting staff in MGBS, Hyderabad. Dialy iam facing the problem. We dont have any special parking for the staff. I kindly request you to take this matter very seriously and take action againat them.

i want to lodge a complaint against apsrtc sudden rised bus fare from gajuwaka to narsipatnam non stop. 24/05/2010 the bus fare from gajuwaka to narsipatnam is Rs.46/- and cat card ticket is Rs. 40/- but alloff suddenly yesterday(25/05/2010) the ticket clerk said to me the fare from gajuwaka to narsipatnam is Rs. 56/- and cat card ticket is Rs. 51/-. They didn't inform the bus fare hiked details. Is it possible to hike ticket rates with out consult the govt? i don't know where to complaint against apsrtc?
thanking you,
yours faithfully,
sd/
UDA VENU GOPALA RAO
STATE BANK OF INDIA
Y.D.PETA,
PIN 531115

i travel daily from gachibowli to mehdipatnam via ordinary apsrtc buses. We all know that boarding a moving bus is dangerous, but what else can be done if the stupid driver is just not ready to stop the bus at the bus stop. Many people board the bus the signal just before the bus stand (opp. JnIDBI Staff college). however at the bus stand, the driver is not ready to put a break. he just slows down even while watching the ladies board the moving bus. We are forced to board the bus since the next bus comes after half ann hour. i am talking about Koti bus 216, vehicle no is AP78z 2795, dated 25th May 2010.
Hope my complaint is heard. and some action is taken

Sir, We request you to extend the 136 N Bus Service now provided upto Hemanagar to West Balaji Hills. We the commutters from West Balaji Hills are facing problems as there is no conveyance from Hemanagar to west Balaji hills the distance being 3 kms. Previously we had a service at 5.45 pm from nampally No. AP-10Z-6660 which is discontinued. This generally reaches mallapur industrial area at and around 6.15 pm the time when most of the offices/factories in the industrial area are closed. The workers from this area who are to go to west balaji hills are now bound hire a sharing auto for 8 to 10 rupees, a high amount for a small pocket of industrial workers. The Passenger traffic at this time is quite high. Though there is a service at 6.10 pm at nampally and 6.45pm at Mallapur Inds. area it is not of much use as the time being a constriant, none of the workers wait for such a long time resulting in monetary loss to workers with a meagre income and huge loss of fame and wealth to RTC the public transport system of AP. I request you to provide the same at an earliest. Please do the needful.

Yours faithfully,

A.M.P.sharma

while booking my ticket time was taken around 15 minitues and i booked through credit card and ref. no. [protected], transaction details is ANDHRA PRADESH STATE ROAD an amount is Rs. 936.00(DR) but my ticket was not booked. Another online referece id generated is "OB274689".
i have given complaint to bank that my amount was debitet but ticket was not booked so please credit my amount back but they reply as given below

We regret for the inconvenience caused to you.

However as per our record the transaction of Rs.936.00 of APRIL 30, 2010 was successful against ANDHRA PRADESH STATE ROAD.

04/30/2010 ANDHRA PRADESH STATE ROAD, HYDERABAD 936.00

so i request you to give the amount of Rs. 936.00 back as soon as possible

Dear sir/Madam,

Today lady conductor of RTC bus which runs from JNTU to hitech city(194 J/H) at 11:am used flirthy language towards me.
I was in a urgent call and could not take ticket for travel untill the bus passed few stops.I have said sorry to conductor and asked her politily that due to some issue i could not take ticket as i entered the bus , please provide me a ticket taking this money.
She started shouting at me in rude and local language, she did not come to me and verified whether i had ticket or not. It was me myself went to her apolagizing and said to her to give a ticket.

She used very bad language saying i donot have shame on my part and because of me she is might lose her increment.
I told her it was by mistake and any fine to be paid to TT/inspector will be paid. I will not put your name for that , but donot use such language towards me.
Even the bus driver was shouting at me by stoping the bus at hitechcity and telling the traffic police men tat she is uneccesarily shouting at me.

Could you please take action against such conductors who though being ladies try to insult ladies?
Also any written complaint needed from me against the conductor will be provided by me.

Hi,
I am using online reservation facility fo APSRTC ticket reservation through
www.apsrtc.in
here it is not giving an option called CAT card facility, so I am not able to avail CAT card discount,
please suggest ho to use it or provide an option in the site, so that the customer can avail the banifit.

Thank you,
Ramakrishna.

Hi,

I tried to book a ticket on APSRTC website from Bangalore to Tirumala. The amount is been debited from my credit card but the ticket is not been booked. The message i got was "the seats are been released". Could you please help me in getting the refund

The reference number :OB270740
Service code number: 9181/BNG-TML(SSLUX)
Amount: Rs.536.00

Regards
Kishore
[protected]

dear sir

last month i ahve travelled with one of my friend from karim nagar to sultanabad the aps rtc is offering a 50% discount to the PHC people my fried is a PHC we travelled in a super luxery the condutor told us to pay the full ticket becouse the bus dose not offer the half ticket to the phically handicaped people i dont event understand why is the apsrtc using double mesures for the people are they showing that disabled pasendger should not travel in luxry bus iam also a poor person but i dont have any option other than posting theic email


i hope you will do the needfull

To
The Manager,
APSRTC Reservation Counters incharge,
MGBS, Hyderabad,
Andhra Pradesh.

Sub: Remove my contact number in the online reservation chart ( Hitech city ) -Reg:-

Previously i used to run the APSRTC counter in Hi-tech city. I left the business in 2008 feb. and requested you to remove my contact number in online website. But till now it has not been removed. since two years i am getting the calls conteniously. I request you to please remove my contact number in it.

Regards,
[ Suresh .K ]
M #[protected].

Hi

I booked the ticket from Bangalore to Hyderabad in apsrtc website through my credit card, After total transcation the ticket is not generated and shown as " Transcation cancelled", and money is debited from my account, can you do the needful for the the below details.

Date: 06/April/2010
Reference no: [protected]
APSRTC HYDERABA
Total amount in Rs.646.00

Thanks
Manikumar
[protected]

Hi,

Thia is Kiran staying at Begumpet in Hyderabad. I am a registered uder of APSRTC.IN which is used to book Bus tickets online in Andhrapradesh. When ever i am tring to log in it is giveing the same problem like "Server is busy. Please try after sometime...sorry for the inconvenience ( code: MxUXCD ).". Some time even we log in and book tickets and then at travelling date if you need to take printout of that ticket to trawel, you need to login. For that also we are trying to login but we are not able to. Its not only me facing this problem but every body who registered in this site.

The worst thing is that we arefacing this problem from the starting day when APSRTC opened this sute but they never try to solve this problem and we are facing this problem since DAY1.


Can you please take some action to correct these from APSRTC management?

Thank You.