Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

I travel from Ramanthapur to rtc x roads in bus. Today, when I was trying to get into the bus the bus driver very arrogantly started off the bus. Firstly he did not stop the bus in the bus stop. There was enough space in the bus but he has stopped the bus very far away from the bus stop, and was moving while getting in. I somehow managed to get in and asked the driver for not stopping the bus. Then while I was getting down from the bus he closed the door by pressing the button beside him. It was actually a red signal for a long time, where I could get down vary safely, but he intensionally closed the door though the bus was not full, and he did not close the door infront of any signal before. Some people in the bus shouted on him for doing so but still he did not open the door.Bus is 113Y metro express and the bus number is AP 11 Z 6244., timings are 9 am to 9.40 am in the route from Ramanthapur to RTC X roads. Driver did not tell his name. Please consider my complaint.

Dear sir
In W.G.Dist., the rout from Tadepalli Gudem to nallajerla, the students are suferring with few buses .in this rout the nearly 800 students are waiting for buses up to 7:00pm .
so, please increase the buses

The bus conductor refusing to return the change, even when he has it... How often have we all experienced it? I notice it regularly, but somehow it fades from the mind once I get off the bus and start walking back . Last week, in each bus journey I counted more than a dozen passengers not getting their change back ranging from 5 to 60 on the stretch from IIIT junction to Jubilee Hills checkpost. Every time someone asked for their change, the answer was "later, not now" and in increasing rudeness level. The initial occupants were mostly from IT companies and perhaps gave up on asking or were shy to ask once the bus started filling up and the conductor disappeared in the crowd. For each traveller, the amount left is such that they don't have the patience to complain and even if they want to - who do they go to?

has anyone found a way to fix this rampant phenomena?

I agree with this becuase conductors wont come to the person and if we ask for ticket to them, they in return; instead of giving ticket to us, they start scolding. The conductor feels as if he is the owner of the bus.

yes, The apsrtc people should provide this option for discount of cat caed ammount. then only people can use the cat card else no use of cat card for online reservation.

Hi,
Me too facing same problem, Am not able to find the CAT Card option on E-Ticket Booking Reservation.
If any one knows plz let me know by posting here

Thanks In advance
Srinivasa Rao

Me also facing the same problem...

Regards,
Siva.

HI,
Me too facing the same problem. Now a days most o[censored]s are using e-ticket booking. But, we are not able to avail the CAT card discount. Please report to APSRTC if it is possible.

Thanks,
Satya.

Dear Sirs,
My name - O madhu. I would like to bring to your notice that while I am booking E ticket reservation and I am not able to avail the CAT Card discount. Hence, I request APSRTC authorities to look into the matter and provide us (CAT Card holders) CAT Card discount in E Ticket reservation system at the earliest also I request the authorities to provide the payment option through SBI Net Banking.

I hope the APSRTC Authorities will accept my request and take suitable steps to Boost up the APSRTC Online Booking services at the earliest.

Thanks & Regards
O Madhu
15-2291, Balaji Nagar Colony
Chittoor - 517 002

apsrtc gives the facility o[censored]sing cat card for e ticket only at the agents not for individual users.Actually, they dont even want to give the concession of 10 per cent also.because for example on a ticket of rs 300 i[censored] have cat card then u will get ticket for rs 270 according to concession of cat card. but at the agent u will get the same ticket for total amount of rs 320 its not that agent demands extra money but the extra rs 20 get printed on ticket itself.SO for cat card holders, concession will be gives for 10 per cent of rs 320 that is they will get the ticket for rs 288.so the holders will lose their 18 rs even after holding the cat card.

I suggest APSRTC to take care for CAT card holders, option has not been provided in E ticket which will go waste and let the people make use of the same.

Pavan kumar

APSRTC fellows are so smart...Thats y they didn't provide any option for CAT card in online reservation system...But if they provide CAT card facility in online it will be helpful for all Andhra CAT card Holders...So please think about it and add CAT card concession in online ticketing.
--Raghu Kurnool--

E-Ticketing software was not developed or designed specifically for APSRTC. It was bought from one company, who is supplying the software to many travel companies. It does not have any options to customize as per the client requirement. that is the reason, APSRTC do not want to talk about CAT Card option in Online.

Why apsrtconline site is not providing option for one way ticket booking from warangal to Hyderabad.the vice -versa is available.

Hi,
i am not able to buy cat card in online, if any one knows regarding buy cat card, plz let me know.

Venkat.

i had reserved ticket from Giddalur to Bangalore in deluxe bus.But thers is no option to book return jouney, any one can suggest me.

I have cat card, am also facing same problem for online reservation. Kindly please provide cat card option for online reservation.

that is the problem with Govt companies, they are not pro-active. Not even reactive. Even after lot of complaints they are not even talking about introducing that cat card facility online.

Hey Guys..now the site updated with CAT Card option. No need to worry...

Thanks to APSRTC.

THE OPTION OF CHOOSING CAT CARD IS AVAILABLE WHILE BOOKING ITSELF. WHEN U BOOK IN THE OPTIONS GENERAL BOOKING OR CAT IS THERE. THERE U CAN OPT FOR CAT.

I dnt knw how to apply catcard throgh online plz suggest me.

APSRTC online reservation system — CAT card facility not available

There is no option to use the CAT card in APSRTC online reservation system
I have CAT card but its is useless as I am booking the ticket through online.
If they add this feature that better.

thanks
Mahesh ch.

THE OPTION OF CHOOSING CAT CARD IS AVAILABLE WHILE BOOKING E-ticket. the general booking under cat card option is there

Hello Mr./Mrs APSRTC e-ticket users... we have the cat card usage option during ticket booking
The location where we can get that option is: In MY ACCOUNT window, need to enter journey details. In that the last option is "Concession". In that we have "CAT CARD" option. So by this way we can use the CAT CARD option.

APSRTC — Regarding or Against to CAT CARD

Hello sir, myself Satish.
I bought one new Navya cat card.
but when i'm travelling in busses, the conductors saying that CAT CARD not accessible in buses.
i want to my money return..
Is there any chance to complaint againt depo manager?

while booking online reservation u have cat card option is there where means Concession tabs is available general public or cat card etc..
then u will get 10% discount.


Regards
Ramesh
[protected]

THE LOST BUS PASS CAN NOT BE FOUND

MY BUS PASS WAS STLEN BY SOME ONE ... IHOW CAN I GET MY BUSPASS BACK .. IF POSSIBLE PLZ GIVE THE INFORMATION HOW TO GET THE LOST BUSPASS

Yes, I agree with Kishore and the same happened to me

we are not getting enough buses for kadapa to anantapur or anantapur depot buses according timely. we are facing many problem due to delay timings of buses why this is happening. pls consider my request.
make the bus timings correctly sir.

im an employee weekly thrice i make journey to kadapa to tadipatri.

sorry "people" spelling mistake.

i dont wana critisize apsrtc, being a citized of andhra i want to be my state as devlope as possible, please "apsrtc" try atleast correct the things and put them in a right way.

On 17 December 2010, in the night, I was riding my motorcycle. At approximately 9:55 PM, I stopped at SR Nagar Signal before the APSRTC bus AP 28Z 5355 and was waiting for the green signal. The bus was on to complete left side of the road, from where it cannot pass the signal going straight, it needed to turn little towards right (that is where I was). The moment our green signal was on, the bus driver wanted to overtake me, while doing so, he hit my vehicle mirror and I went out of control and fell down. Luckily the biker next to me overtook the bus and asked the driver to stop the bus, otherwise the driver did not even realize and was almost about run over me and my bike completely and might have killed.

I agree, riding a heavy vehicle is difficult, but that is what they are trained for, if they are unfit for driving heavy vehicle, they need to resign or drive smaller vehicles, they don't have rights to hurt and kill public.

contact no. [protected]

Complaint against Bus Driver — Verbal Abuse

This complaint is against the driver of bus(company bus) KA01D4458 for his misbehaviour and use of abusive foul languages. This incident occured today (14-April) at around 10 AM in the morning near Bellandur, Outer Ring Road. The driver after banging my bike came down and started abusing me in really filthy words instead of apologising for his mistake. On checking the violation in in Bangalore City Traffic, there were around 9 cases of violation against him(attached). Strict action needs to be taken against such irresponsible uncivilized people.

Dear sir/madam,
I am a student of 3rd year vnrvjiet, bachupally, hyderabad. The date on our ID cards is still up to 31st, may 2012 and we have training classes up to 31st, may 2012, so we wanted our passes to be renewed for the next month but at the bus pass counters they are saying that student pass renewal is stopped. They renewed the passes even the last Sunday for some students.So, kindly grant permission for the renewal of student bus passes which will be helpfull for us.
Hope for your positive reply.
thank you.

Hi,
When I try, always gives server busy.
If some time opens, journey selection are not at all available. I do not why you released online reservation without proper testing.
I almost fed up with the website. The same website, if we go any agent, he can do. This is the way of APSRTC webiste. Started in bigways will all loop hole like CWG games.
Ultimatly we have to balme government.

Please close all on line service reservation system for APSRTC and recheck complete business process.

Even they have not given any grievence mail ID or customer care mail ID, just maintaining the Phone number. THis shows how importence they are giving for customers.

Worest goverment and worest leaders on top position. Just showing that not increasing fare, maintaining successfully, who needs it. Now current generation, no one bother about fares.
Every one needs, Quality Service and mainatianance should be satisfied customer.
Buses will reach destination one hour or 2 hours later than KSRTC.
Drivers stop long time for tea and food and speedy is very less.
Try to learn more from the KSRTC.THis is my suggestion.
Any organization wants development which depends much more on quality service with profitablity.
Keeping same fares does not help to develop to organization.

Regards
Mallampalli.T

Sir,

I have booked a ticket to Garuda service from Hyderabad Imliban Bus station to Tuni for the date[protected] on[protected] through online booking by HDFC Master Credit card. The amount is debited but ticket is not booked showing a remark that the seat number selected is already booked by sombody.

My user id is arsrao_72 and My transaction id is OB709608.

So, I have sent my request to refund money to my credit card account immediately on[protected]. APSRTC BOOKING Team responded by stating that they shall revert my money to my account. Still I have not received any amount to my account. When contacted nobody is responding.

Kindly look into the issue.

Thanks and regards,

A.R.Subbarao,
Mob No.[protected]

I support the above appeal

We too are victims of this pathetic bus service and had many sleepless nights. I recently faced this problem on 20:00 Nellore - Bangalore super luxury APZ 1060 bus (Service No: 5087)

We even lodged complaint

Please somebody suggest how to escalate this to higher autorites for corrective actions.

My brother and myself have faced a lot of hell due to rtc busservice We have reserved apsrtc ticket from
Pamuru to Hyderabad MGBS for the PAMURU-NIZAMABAD SUPER LUXURY bus service on 16/1/2011.
We faced many problems..
1)Its departure time from Pamuru was 7:15. But it departed earlier than 7:15. Somehow we managed to catch the bus after 20 kms.But we didnt recognize the bus as it was not the superluxury bus. Its an ordinary EXPRESS bus.

2)They didnt even change the bus service no.HOW CAN WE KNOW WHICH BUS TO BE BOARDED?

3)To our utter despair, the conductor started giving tickets in Kanigiri. They didnt even change the Bus No.
All the passengers were asking the same.But who will listen to their chaos.

4)We can't even imagine the VERY POOR SERVICE OF THE BUS.The windows were not good. They were shaking a lot.

5)The bus driver drove the bus in an ugly manner.We didnt had sleep all the night.Many people were asking him to go slowly.But he didnt listen n drove in his own way.

6)Bus is to be stopped outside the MGBS busstation.But he didnt stop there.He stopped at ChaderGhat at 5:15 am.From there, we had to move to busstation

These were the problems during our journey.

But the real problem started after that.This is the main reason why i have been lodging complaint.

7)On 17/1/2011, me and my brother were suffering from fever and vomitings.My brother couldnt even utter a word.For 2 days, he was the same.No recovery at all.Moreover he has an exam on 19/1/2011.


Why these RTC are playing with the passengers lifes???????????????

You have to complain Regional Manager and Depot Manager. Its been almost three years. Its surprising to see that this issue is not addressed. Its time to do a non-coperation against APSRTC.

Yes, even i faced the same problem of bedbugs..I didnt sleep for the whole night..It is the worst situation where the passengers cant do anything, It is the result of the worst maintainance of APSRTC..Better atleast now they realise the problem of bed bugs and take some immediate action over this.Because of this many people these days prefer train which needs an advance booking of 1month before.The conductors and drivers are least bothered about it.No use even if you complain them.I hope APSRTC will take this as serious concern and take further steps to resolve this.