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Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Updated: May 25, 2026
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Andhra Pradesh State Road Transport Corporation [APSRTC] reviews & complaints page 62

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P
pkarunakar
from Hyderabad, Telangana
Feb 19, 2011
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Address: Andhra Pradesh

DEAR SIR,
I P KARUNAKAR having email id for apsrtc e18177 tried to book ticket through my credit card dt 18th feb 2011 for bus service no.3581 Garuda from vja to hyd dt 20th feb 2011 for seat no.5,6,7 APSRTC REF NO.OB655222 for Rs.1062/- it was deducted from my card and the ticket is not issued for the same.

Later i re logged again and done my ticket for the same seats with Ref no.OB655284 which again i had to pay Rs1062/-.

Iam writing this mail because there is no communication form your end about the reversal of the payment done for the 1st transaction which is already deducted form my card.

I tried to communicate the above detail to [protected]@apsrtc.gov.in and it is bouncing back, this is the status of APSRTC,
can anyone pl help me.
Aug 13, 2020
Complaint marked as Resolved 
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    K
    kmdshoyaib
    from Alampur, Telangana
    Feb 16, 2011
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    Address: Kurnool, Andhra Pradesh

    I was traveling from kurnool to bangalore in apsrtc so called super luxury bus.When at night i was asleep i saw many bed bugs were crawling on me.And it also went inside my luggage which i came to know after i reached my home.In addition to that i was very badly harassed by the bites of bed bugs during the whole journey and the bus was full of Endangered Species i.e. Bed Bugs.

    These guys are not at all maintaining any cleanliness in the busses and i paid around Rs 300 to get bitten by the bed bugs.

    When i complained to the conductor and the driver, the were proudly saying, "YES Sir our bus is full of Bed bugs and as we reach our homes we take out all our clothes and dip them into a bucket of hot boiling water, otherwise they will spread in our homes and once they come in our homes there is no way to eradicate them." Now from that idiotic bus the bed bugs has come into my house and they are everywhere in books, in beds, in furniture everywhere.Even in the internet it is given that till now there is no way to completely eradicate bed bugs.Anyone please i[censored] know then suggest me a way to eradicate bed bugs.

    these guys i.e. apsrtc authorities are irresponsible always.I am suffering this problem of bed bugs only coz of apsrtc.

    And moreover none of their busses are good. everytime either the seats will be faulty i.e. push back dosent work or sometimes bus engine makes more noise than that of aeroplane engine.
    Aug 13, 2020
    Complaint marked as Resolved 
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      H
      heidi
      from Bengaluru, Karnataka
      Feb 3, 2011
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      Address: Nizamabad, Andhra Pradesh

      Dear Sir,

      I have reserved a ticket from Nizamabad to Bangalore on 02/02/2011. Bus was expected to come at 2:15pm in the afternoon to Nizamabad bus stand. I waited from 1:45pm to 3:15pm. Bus arrived at 3:30 and departured at 3:40. I booked ticket as i had some important work. The driver and conductor are very careless and reached bangalore only after 9:45 in the morning which has to reach by 7 in the morning. More than 20-30 times they stopped the bus whereever they want for minimum of 15-20mins. It caused very inconvience and they talked very rudely with us (passengers). I travelled in the bus and faced the problem many a times. please ecsalate this and let me know how to escalate this. You will get a Seat reservation slip, at least after seeing this all drivers should get aware to care a little about the passengers time and their works also.
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        V
        varunnirala
        Jan 31, 2011
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        Address: Hyderabad, Andhra Pradesh

        This feedback is just one instance out of my uncounted experience with (APSTRC Hyderabad local buses) in last 6 years.

        APSRTC buses in city are posing threats to life for other peoples on road.

        Today in Hitech city, Hyderabad, such a bus was just inches close to take away my life. I was at traffic signal and was waiting it to be green. Suddenly i heard a loud break sound behind me, it was the DEVIL "APSRTC BUS". It was horrible experience.

        Thank to God i was saved.

        When I looked back towards bus driver and he was shameless. They are not at all bothered about these things.

        Nobody knows where to complaint about it. If APSRTC can write complaint phone number on the back of each bus, this may control these threats.

        I am NOT hopeful of anything.

        =========================================
        IT IS NOT LIKE THAT NOBODY KNOWS ABOUT SUCH INCIDENTS.
        =========================================
        Aug 13, 2020
        Complaint marked as Resolved 
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          S
          smainwal
          from Gurgaon, Haryana
          Jan 20, 2011
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          Address: Hyderabad, Andhra Pradesh

          sir,
          I m sushil mainwal, having daily journey between
          lakdi -ka- Pul and Indira Nagar, Gachibowli and giving daily fare in Metro Delux -Rs.12, In Metro-Rs.11 & Ordinary -Rs.9. but today 20/1/2011, I take Metro Delux from Lakdi Ka Pul to Indira Nagar. The conductor ask me Rs. 13/- for this route. when I ask question that why u charge Rs.13/- instead of Rs. 12/- then he told me that "whose somebody can better understand they charge Rs.13/- and whose somebody cant better understand they charge Rs. 12/-".
          Sir, there is no matter of Rs. 1/- but there is a matter rules & regulation and service quality in buses with the customers/passenger.
          (the bus No.-AP11Z 7302, Route No.-299/216. Ticket Nos.[protected],[protected].)
          please varify that and gives me good result otherwise I m going to direct consumer court.
          Aug 13, 2020
          Complaint marked as Resolved 
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            S
            sasikiran1
            from Bengaluru, Karnataka
            Jan 18, 2011
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            Address: Chittoor, Andhra Pradesh

            Dear Sir,

            I have reserved a ticket from vinukonda(Guntur Dist) to Madanapalle on 16/01/2011. Bus was expected to come at 7pm to vinukonda bus stand. I waited from 6 pm to 10.30 pm. Bus did not arrived to vinukonda apsrtc bus station. I booked ticket as i need to attend a government job interview. I missed out everything. please ecsalate this and let me know how to escalate this. You will get a Seat reservation slip, at least after seeing this your driver should have came to bus stand.

            Regards,
            Sasikiran.
            contact no [protected]
            Aug 13, 2020
            Complaint marked as Resolved 

            APSRTC — BUS STAND

            DEAR SIR/MADAM
            I AM A STUDENT TRAVELLER FROM NEREDMET TO ECIL AT TIMES FROM NIRMAL NAGAR TO ECIL I SEE THAT THE BUS STANDS ARE NOT MAINTAINED CORRECTLY AND I DONT SEE ANY BUS STAND IN ECIL I THERBY REQUEST TO REPAIR ALL THE BUS STAND WITH PROPER FACILITIES AND I REQUEST YOU TO RELEASE MORE JNNURM LOW FLOOR BUSES A/C FROM ECIL TO SECUNDERABAD VIA NEREDMET OR VIA AMMUGUDA


            THANK YOU
            GANESH P BHAT
            Sir

            We are around ten members who use services of 10H / 17H from Housing board to Hytech city from Friday we are finding difficulty as after 8.30 there is no services we came to know only today which means we have to take other alternatives although we feel these buses has enough passengers which means it wont be loss to ply these services hence we request to kindly look into the matter and stops are also cut down which we other friends are facing difficulty .

            Once again request to kindly look into the matter is only request.
            Sir

            Reference to the above complain i also bring light to this that the stops has been cut down now that self stays in moulaali and every day use to take this service of 8.10 from ZTS today conductor was advising that the bus stop is no more in stop list and request to kindly advice as how to take the benefit of this service either self has to walk upto phase I or tarnaka hence better self will start taking car along with three more friends so that cost wise as well as walking will cut down only due to tension free moving we use to use this service if this case we wont be using any more this service.
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              M
              maddirala
              from Chennai, Tamil Nadu
              Jan 17, 2011
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              Address: Guntur, Andhra Pradesh

              Sir, I belongs to tripurantkam, prakasam district. I has been travelling mostly in Hi-tech buses of Vinukonda depot to Hyderabad along with my family. In this way , We travelled On 8th January 2011 night at 10-45 p.m , in Hitech Bus , Service No.4588, Departture time 22-45, seatings are, 11,12,15 and 16. of VINUKONDA depot bus of guntur district. In the bus , due to dead condition of main gates , we suffered with heavy cold. we didn't get sleep. up to destination we got very much irritation. we are paying so much remuneration for good facilities.
              For this reason of poor facilities of hitech bus provide by D.M.of VINUKONDA depot ,I am demanding that, I want to get risk fine from depot manager minimum Rs.10,000/-along with total cost bearing for this case.
              MADDIRALA SREENIVASULU
              CELL: [protected]
              TRIPURANTAKAM , Prakasam district.
              Aug 13, 2020
              Complaint marked as Resolved 
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                D
                drmrao26
                from Pedana, Andhra Pradesh
                Jan 14, 2011
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                Address: Rangareddy, Andhra Pradesh

                THE COMPLAINT FORWARDED TO VARIOUS AUTHORITIES IN APSRTC IS APPENDED BELOW:
                [protected][protected][protected][protected][protected][protected]
                I HAD BOOKED ONE BUS TICKET FOR 4 PERSONS (SLEF, WIFE AND 2 KIDS OF AGE 9 & 7 YRS) ON 4.1.11 FOR JOURNEY ON 13.1.11 IN APSRTC. THE TKT NO. IS EU 14607 AND SERVICE NO. 90445, SCHEDULE DEP TIME AT BALA NAGAR(HYD) IS 9PM. THE TKT IS FROM BALANAGAR(HYD) TO RAJAHMUNDRY.

                2. I ALONG WITH MY FAMILY REACHED BUS STOP AT 0835 PM ON 13/1/11 AND ENQUIRED AT APSRTC ONLINE RESERVATION COUNTER. THE BOOKING CLERK TOLD ME TO WATCH FOR SERVICE NO. 90445 WHICH WILL BE DISPLAYED ON FRONT GLASS OF THE BUS. WE ALL 4 MEMBERS IN SEVERE COLD WAITED FOR ANOTHER 1 HR, BUT NO BUS OF THAT NUMBER ARRIVED. AROUND 10PM WHEN I ENQUIRED, HE SAID TO WAIT FOR THE BUS NUMBER. AFTER AROUND 11PM, AGAIN I CONTACTED THE COUNTER. THAT BOY SAID THAT SERVICE NO. 90445 WAS CLUBBED WITH SOME OTHER SERVICE NO. AND THAT WAS ALREADY GONE WITHOUT HIS NOTICE.

                3. BASED ON THAT HE ENQUIRED AT DIFFERENT PHONE NUMBERS WITH NO POSITIVE REPSONSE FROM ANY AUTHORITIES. I PERSONALLY TALKED TO STN MANAGER [protected] BUT WITHOUT ANY USE. THE CLERK COULD NOT CANCEL THE TICKET ALSO. THIS ENTIRE PROCESS TOOK ANOTHER 1 HR AND I WITH MY FAMILY WERE ALONE AT COUNTER IN THE MIDNIGHT TILL 1215 HRS. FINALLY WE WENT BACK TO OUR HOME BY WALK WITH ALL THE LUGGAGE AT 1230 HRS IN THE NIGHT. YOUR BOOKING CLERK IS WITNESS TO THE ENTIRE EPISODE.

                4. THIS HAS CAUSED SO MUCH INCONVENIENCE TO MY FAMILY AND COULD NOT ATTEND THE FESTIVAL AT HOME TOWN RAJAHMUNDRY. IN VIEW OF THIS, I WOULD REQUEST YOU TO INITIATE ACTION ON PRIORITY AND INTIMATE TO ME. THE BOOKED TKT IS WITH ME WITHOUT ANY ACTION. RIGHT NOW WE ALL ARE FALLEN ILL BECAUSE THE ENTIRE NIGHT 4 HRS WAITED AT BALANAGAR BUS STOP IN THE SEVERE COLD. I NEVER EXPECTED THIS TYPE OF SERVICE FROM APSRTC.

                5. COPIES OF RELEVANT PAPERS ARE ALSO ENCLOSED FOR REFERENCE.

                THIS IS FOR YOUR IMMEDIATE NECESSARY ACTION.

                D. RAMA MOHANA RAO
                CHIEF MANAGER(QC)
                HAL (MIN. OF DEFENCE) HYD.
                CELL: [protected]
                Aug 13, 2020
                Complaint marked as Resolved 
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                  M
                  maila38
                  from Hyderabad, Telangana
                  Jan 8, 2011
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                  Address: Rangareddy, Andhra Pradesh

                  Dear M.Satyanarayana Rao, The Chairman of APSRTC & his Team,
                  There are so many areas which needs attention of the Corporation,
                  1. Your online booking Portal is just for pathetic, all you need to do is google the ( code: MxUXCD ) you will find the Public opinion.Why not radiant info doesnot take this responsibility.As they were paid public money.
                  2. The bus platforms in Bus stations are nighmare especially when you are travelling with family, you will never know in which platform the bus is stationed..

                  I request APSRTC Mangement team to gauge the situation with one cycle of testing: 1. Book your ticket online. 2. Try to take the Print of your ticket in your next Login Sesson. 3. Try to locate the bus service on the Platform 4. Request for any help with the dept. people during the process....etc..You will undrstand how public oriented our APSRTC is.

                  Please realise atleast by now and let our money not be wasted for the services we are not awailing.
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  sir
                  Ref to the below tkt booked for my nephew Mr. Thota Srinivasa Rao. But his identity driving licence No. was not available to me at the time of booking. with a hope that the name is matching tkt was taken on line. But while journey is performed the staff refused to allow. on contacting [protected] it was in vain. kakinada depot manager refused to allow. we are forced to pay again and purchase the tkt for the same seat No. 7

                  IRCTC does not ask the Nos. but traveller should prove himself or herself as per the name and age.
                  Hence i request to return the tkt amount of booking through internet.

                  we are regular travellers to Rjy from BHEL and back. If we loose this, we never travel by APSRTC. We tried to support rtc.
                  i also advise to change this type of attitude to steal the money of passengers.

                  details furnished below.

                  Nageswara rao bvvs
                  [protected]

                  6824118 Date of Journey :[protected]
                  Service Code/Name : 2628 / BHEL - KKD Service Category : SUPER LUXURY
                  From Place : BHEL To Place : RAJAHMUNDRY
                  Pickup Point : BHEL Time of Departure : 19:30
                  OB Ref.No : O_1032926 Time of Arrival : 06:30
                  seat No. 7
                  sir

                  as an rolled in ID proof, we are forced to purchase again.

                  at the same time the bus was in damaged condition and doubt whether the bus reaches destination safely with brakes lights etc.
                  this is the pathetic performance of the APSRTC.

                  Kakinada depot manager is responsible for this. people may not believe apsrtc. staff did not cooperate to give the complian book also.
                  see the details below

                  6824118 Date of Journey :[protected]
                  Service Code/Name : 2628 / BHEL - KKD Service Category : SUPER LUXURY
                  From Place : BHEL To Place : RAJAHMUNDRY
                  Pickup Point : BHEL Time of Departure : 19:30
                  OB Ref.No : O_1032926 Time of Arrival : 06:30
                  seat No. 7


                  NAGESWARA RAO BVVS / [protected]

                  online ticket booked but not generated and amount is debeted from a/c

                  bus name :APSRTC-INDRA AC/BUS SERVICE NO:6292 JOURNEY:KURNOOL TO CHENNAI JOURNEY DT:24/5/2014 BOOKED DT:17/5/2014 NO:PASS:01 AMOUNT:RS;675/- TRANCTION REF;NO;IGU4143449 SBI/CHENNAI.

                  less buses from kukkatpally to mehadipatnam

                  Hi... Due to less buses from kukkatpally to mehadipatnam facing so many problem, please make sure to solve the problem
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                    R
                    Ramakrishnach
                    Jan 5, 2011
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                    Address: Hyderabad, Andhra Pradesh

                    When you login to www.apsrtc.in/APSRTCOnline/

                    advance reservation it shoes Server busy this is the problem only for APSRTC

                    Other state also using ex:(karnataka) never had this problem .

                    So please make it 24/7 for public to book the tickets with out any problem .
                    I wish you all the best for APSRTC 2011 year

                    Ramakrishna
                    Software Engg
                    INDIA
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                      J
                      Jahnavi priya
                      from Delhi, Delhi
                      Jan 4, 2011
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                      Address: Andhra Pradesh

                      I have booked a ticket(on 21st December, 2010) in APSRTC reservation counter from pulivendula to bangalore for the day 2nd January,2011. The bus service number mentioned on the ticket is 6216. Accroding to details, this would start from Proddutur. But the Bus with the service number is not at all existing. Everybody at Pulivendula bus stop were telling that the bus will come. I have waited till 12:45, but the bus didn't turn up.
                      Being a lady, I have spent entire night at the Busstop. As I have urgent work in the office for the next day, I was eager to come to Bangalore. Because of the false data in APSRTC online, i have suffered a lot on the night os 2nd January.
                      There is nobody to compensate the amount also.
                      My ticket reservation number is 17177188/FA 82199.

                      Please take care that no such situation will repeat in future to any body.
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        V
                        vrkruthiventi
                        from Mumbai, Maharashtra
                        Dec 27, 2010
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                        Address: Krishna, Andhra Pradesh

                        Hi,

                        I worked with APSRTC and resigned from services on 11th September 1980 and my Employee Number is : E57719.

                        I resigned from my services from Jagayya Pet Depo and i didn't applied for PF With drawl from APSRTC till now.

                        When i checked for my PF Account status recently with APSRTC,Hyderabad it was informed that my PF Account final settlement was done and sent to Vijayawada 1 Depo.

                        But this was not delivered to my home address i am clueless about this PF Amount till date.

                        Need your attention to get this sorted out and please expedite this to know about the PF Final Settlement to sent to my account.

                        Appreciate your help in expediting this and sending my PF Amount to me.

                        My Details :

                        Employee Number : E57719
                        Date of Resignation: 11th September 1980
                        Letter Sent to Jagayyapet Depo Manager on: 25th November 2010

                        Thanks & Regards,
                        Venkateswara Rao Kruthiventi
                        Mobile: +91-[protected]
                        Phone: +[protected]
                        email: [protected]@yahoo.com
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        irresponsible trust this lead to lost money due lack of education in driver section that why they loose money due to lack of efficient worker in pf trust that is the major problem last 25 years pf account not updated this problem lead to correct amount not credited to real person.
                        పార్వతీపురం
                        తే.26.05.2014


                        మహారాజశ్రీ ప్రావిడెంట్ ఫండ్ ట్రస్ట్ సెక్రటరీ వారికి ఆర్.శ్రీనివాస రావు
                        స్టాఫ్ నే.E453567 కండక్టర్ ఏ.పి.యస్ .ఆర్.టీ.సి., పార్వతీపురం డిపో
                        నమస్కరించి వ్రాసుకున్న విన్నపములు …

                        విషయము:- నాయొక్క పీ.ఎఫ్ .బాలన్స్ తక్కువగా చూపించిన దానిని గురించి వివరమై ..
                        సూచిక :[protected] పీ.ఎఫ్ స్లిప్ కాపీ జతపరిచితిని
                        ఆర్యా! ***

                        నేను ఆర్.శ్రీనివాస రావు స్టాఫ్ నే.E453567 కండక్టర్ గా ఏ.పి.యస్ .ఆర్.టీ.సి.లో 15.02.1988 లో శ్రీకాకుళం II డిపో లో జాయిన్ ఐతిని. తే.30.11.1988లొ రెగ్యులర్ అయితిని.నేను 1990 లో పార్వతీపురం డిపో ట్రాన్స్ఫర్ అయి వచ్చితిని .నాటి నుండి నేటి వరకు పార్వతీపురం డిపో లో కండక్టర్ గా పనిచేయుచున్నా�... .. నాయొక్క పీ.ఎఫ్ .బాలన్స్[protected] నాటికి ఎంప్లాయ్ రూ. 291513 మరియు ఎంప్లొయర్ రూ.245386 చూపిస్తున్నార�... యొక్క లెక్క ప్రకారంగా చాలా తక్కువ అమౌంట్ చూపిస్తున్నార�... కావున నాయొక్క డీటెయిల్స్ చెక్ చేసి నా యొక్క బాలన్స్ వివరాలు లికిత పూర్వకంగా తెలియ చేయగలరు. నాయొక్క సర్వీస్ 26 సంవస్తరాలు.. నాకంటే తక్కువ బేసిక్ మరియు నా తరువాత రెగ్యులర్ ఐనవాళ్ళకి 4 లక్షలు పైగా బాలన్స్ ఉంది. కావున నా యొక్క డీటెయిల్స్ చెక్ చేసి నా యొక్క బాలన్స్ వివరాలు తెలియ చేయగలరు.
                        (ఉదాహరణ : శ్రీ .J L రావు ఈ.453940, కండక్టర్ ఎంప్లాయ్ :429245 ఎంప్లొయర్:297115 DOA:15/02/1989 PAY+DA:21251)
                        ( R.S.రావు ఈ.453567, కండక్టర్ ఎంప్లాయ్ 291513 ఎంప్లొయర్:2453986 DOA:30/11/1988 PAY+DA:23969)
                        ఇట్లు


                        (ఆర్.శ్రీనివాసà°...
                        ఈ.453567, కండక్టర్
                        ఏ.పి.యస్ .ఆర్.à°Ÿà±€.సి.పార్వà... డిపో
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                          E
                          eshwarkl
                          from Mahbubnagar, Telangana
                          Dec 13, 2010
                          Resolved
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                          Resolved

                          Address: Hyderabad, Andhra Pradesh

                          Sir,
                          This is Eshwar Reddy i was travelling today[protected] by 10H(Sec-Kondapur) bus from Venkatagiri Bus to Jubilee Hills check post..at 9.30AM...
                          i was waiting for last 30 mins to catch a bus..but only 2 buses had come that too it was totally full..i got into one of the bus....In that some thief's also were travelling ..due to that heavy rush they pulled my gold chain worth 60000R.s(30gms).
                          This happened all because of your Service..lack of buses in the peak hours time....
                          You beg people to save APSRTC...First thing u r thief's u take our money and still u don't do anything to public..You people are giving all the money to minister's and distributing among yourself...shame on you people....
                          I am very much disappointed with your service.. These small thing's force people to take law into there own hand's...
                          My suggestion's:-
                          Put some special APSRTC police to deal with these thing's....
                          First try to make APSRTC customer a happy person....
                          u can contact me in [protected]@gmail.com
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          I am pretty sure the thief stealing your gold chain does not work for APSRTC. Secondly, your statement, "First thing u r thief's u take our money and still u don't do anything to public, " is not true because you have been charged for a ticket on a bus and you have been provided the service. The price of the ticket is much less than an auto rickshaw would charge you and with this fact alone you would understand the bus service is provided for the common man and without a profit motive.
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                            Ramesh N
                            from Noida, Uttar Pradesh
                            Dec 3, 2010
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                            Address: Rangareddy, Andhra Pradesh

                            I am a daily commuter from Old Bowenpally to Paradize and Paradise to Old Bowenpally. I never had seen a bus coming without escort of at least 7-8 busses and public waiting on road side for long time. This also created havoc in the area of Hasmetpet, Old Bowenpally X Road etc. with heavy traffic problem. We don’t know the reason for the ESCORT of Buss. Is it due to any naxalite issue or something like buss running in some part of Bihar & UP together with escort police vehicle? Moreover, it is a head continuous problem for us to wait more than 1-2 hours in the evening after office hours. Purposefully no bus is available between 6.15 PM to 7.15 PM to Old Bowenpally from Paradise and then after 7.15 PM entire bus come together. I request the authority to look in to it.
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                              D
                              dvpkishore
                              from Hyderabad, Telangana
                              Dec 2, 2010
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                              Address: Hyderabad, Andhra Pradesh

                              APSRTC online ticket booking is pathetic system I have ever come across. Every time after login in to the website, when I click on Advance Ticket Booking the following error comes up: "Server is busy. Please try after sometime...sorry for the inconvenience ( code: SvrBusy )."

                              I have tried many a times in the last couple of months but it is the same error.

                              Kishore
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                                C
                                chandrakalamca
                                from Delhi, Delhi
                                Dec 1, 2010
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                                Address: Andhra Pradesh

                                Hi,

                                I have booked tickets with apsrtc online services so many times.Most of the times it deduct the balance from accounts,but the ticket will not book properly.Even after that also that amount will not get refunded.I have sent a mail to "[protected]@apsrtc.gov.in" to this id.But i didnt get my money back.This is very horrible service like without refunding the amount back
                                DEAR sir, am Ambati Brahma reddy booked 2 tickets from ammerpet to chirala having the ticket no: 4500058 and from chirala to hyd MBBS having the ticlet no: 4500284 through Apsrtc online. i cancelled both the tickets on[protected]. till now i did nt received any refunding amount from the APSRTC. WOULD YOU PLS MAKE TO REFUNDTHE AMOUNT AS SOON AS POSSIBLE.
                                Gud evening sir,

                                i am K.Balagangadhar actully i have booked the ticket on 23.09.2011 then This day bus is cancel then nobady infrom the cancersed person i wating for more then this is i have more then strgull, then he is not retruen the amount in my account i have to a call for call center he is told that but i am not satisfied plz next time this problem is come any person nobady booked tha online ticket. this is my ticket number:4595176
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                                  gopalansantosh
                                  from Hyderabad, Telangana
                                  Nov 23, 2010
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                                  Address: Hyderabad, Andhra Pradesh

                                  the drive of the vechile no ap28z4928 of madhani bus depot. behaved abusvilty with me. i caught i bus at narayaguda. the driver did not stop bus even repetedly asked to do so. when others forced him to stop. i got into bus when asked about it he started to use abusive language (say lazakodaka). when other passenger asked him to use correct language. when i reached depot and wanted to complain, depot securtiy incharge sent be back saying no one is there to take complain. when asked about compalin book such that i would give complain, he says complain book are not avaiable. and suggesting me not do so since its last trip it happens some times
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                                    S
                                    Sujaykumar
                                    from Hyderabad, Telangana
                                    Nov 22, 2010
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh

                                    I have made a E-ticket booking ECIL, Hyderabad to Ongole on 07th October 2010 from Hyderabad, boarding point ECIL at 9.20 PM Super luxury bus. After making payment through ICICI Credit Card Gateway the E-ticket was not generated but my ICICI credit card was charged for Rs. 715/-. The reference number is 74678720281045185663592. Till now I haven’t received the refund to my ICICI Credit Card account.

                                    Many times I sent email to this id ([protected]@apsrtc.gov.in) they have not yet replied.

                                    No one is taking care about complaints at APSRTC. Plz don't book tickets though online.

                                    Please find the enclosed Email communication copy with APSRTC
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Hi Sujay,

                                    We have made a note of your complaint. Please write to us with your contact details at [protected]@icicibank.com and we will get in touch with you in order to address the issue. Kindly refer "907788" in the subject line.

                                    Regards,
                                    ICICI Bank Customer Service Team.
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                                      S
                                      sureshgeddada
                                      from Punch, Jammu and Kashmir
                                      Nov 22, 2010
                                      Resolved
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                                      Resolved

                                      Address: Chittoor, Andhra Pradesh

                                      Ticket No:16379675/DW/72439 ; Service No:3872, Service Name:VJA-BGLR, Destination:Bangaluru, Boarding at Tirupathi: Date of Journey:20.11.2010; Departure time:00.45 GARUDA. The GARUDA bus did not reach Tirupathi at 0.45 AM as per schedule on 20.11.2010. The controller on duty Mr KS VASULU, PRC, ALIPIRI, assured us it may come late by half an hour, which he said was normal and not to worry. When the bus did not arrive even by 2.00am we inquired with Mr Vasulu again. He was arrogant, said it was not his duty to keep track of buses and he was not answerable to the travelers. When we posed more questions he asked us to inquire with the reservation office and disappeared from the scene. A Garuda bus from Guntur arrived. We requested for seats as an alternative, both the driver and Mr Vasulu who suddenly appeared from nowhere were rude and refused to help us out. Finally service no:3872 arrived at 2.30 AM.The driver was un -apologetic, said it is very normal for APSRTC to arrive late and he cant do anything about it. we were stunned into silence and submission. Finally decided not to travel by APSRTC again. Wold the authorities take note of this and do something about this??!!!
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      Some action should be taken against the erring officials.
                                      Totally truthful
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                                        R
                                        Ravi.Kumar.B.
                                        from Pune, Maharashtra
                                        Nov 4, 2010
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh

                                        Hello,

                                        I boarded a bus (Number might be: AP11z 3490) with board name 115B at Koti at 11:30 AM on[protected]. I took a ticket for Boduppal. The arrogant lady conductor issued me a ticket (Number:[protected] costing Rs. 7.00. If you everyone says that it's my responsibility to question about the wrong ticket as I know the fare would be Rs. 9.00, then I accept my ignorance. But, as she is arrogant, I thought of not communicating with her anymore. She started showing her true colors only after crossing Uppal. There were a couple of travelers for whom she issued same type of tickets costing Rs. 7.00 each. She started her skills of “Intelligent Fare Collection” only after we crossed Uppal stage. She started enquiring where everyone wants to get down. When my turn came, I said I took a ticket at Koti. She replied arrogantly saying – “Don’t you go through the board properly?” and collected an additional fare, rather intelligent fare, of Rs. 4.00 (Number:[protected] from me. Still, I remained silent just to be polite. Even if you people think that my case is of a trivial matter, then what about others? Did she overheard me and even two more passengers pronouncing Boduppal as Uppal? She is not a kid so that she can be taught how to behave with others. Isn't it the responsibility of a conductor to ask properly the destination name before issuing tickets? This has cost me Rs. 2.00 more. Will APSRTC refund my Rs. 2.00 back? How long is she going to do this intelligent collection from humble and ignorant people? Above all, when she will learn how to behave with passengers? I have now come to know about one of the reasons why APSRTC is reeling under losses. Are the concerned authorities hearing? I don’t need a reply or explanation as enough damage already happened. I don’t care about this bitter experience anymore. I just want to expose the reality. Authorities can leave a reply in case they want others to know what action has been taken against the erring lady conductor.
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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