Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

I have gone to Kakinada from Vizag on 26/03/2009 by APSRTC NON STOP BUS by 8.30 P, M . The bus has got repair on the by pass road near Anakapalli. We have called APSRTC officials and requested them to resolve the same and they have not given any reply and all 32 passangers have been put into another NON STOP bus which is completely occupied, hence we all 32 passangers have reached to Kakinada by standing.

APSRTC is using all bad conditioned vehicles for NON STOP services

Even today my family is comming from Kakinada to Vizag by NON STOP BUS and the bus has been sent to Anakapalli for repair purpose. Anakapalli bus station is interior from HIGHWAY and which will waste 1 hour more journey.

My objection is APSRTC should have proper maintainence process to avoid these complaints.

APSRTC gains a lot of income from public from the govt.BUSES but they dont see whether the drivers are stopping in the bus stops and one more thing is, there is lot of distance between one stop to another & they also don't ply the buses in all routes.There are only a few buses which run through king kothi.
some more buses can be diverted through this route from various routes.Eg:- Some of the Ramnagar buses
can be diverted this way and even some buses which go towards Nacharam also can be plied.Some of the
buses towards Dilshuknagar also can take this route of King Kothi 'X' Roads.I request the APSRTC to check the matter and help the public at the earliest.

Since my father was out on his duty I had to use the bus service from Patancheru to Sec-bad for going to my maths classes.I travel from New Bowenpally to Paradise whenever I use the bus service.Today I travelled in bus no.4379 from Patancheru to Sec-bad.The conductor started shouting on me saying that I boarded the bus at a stop before the New Bowenpally bus stop and charged me Rs.7 But it only costs Rs.6.I am not concerned about the cost but the manner in which the conductor spoke was rude.He started telling others that these collage students keep cheating everyone, they dont have any work other than irritating girls and stuffs like that.But let me tell you one thing sir that I am a school going student.I am still giving my class 10 board exams.You can verify this by checking my details on www.cbse.nic, my hall ticket no.4170882.I felt so bad that I was in tears.I request you to take severe action against this issue and I wish this dosent happen again.

sir i am travelling from zehra nagar road no 10 and its one of the place where there is worst bus service or no service at all...there is no timing for the buses and they come and go according to drivers wish...once it comes at 8.30 am and next day at 9.00am some times it doesnt come at all...there are no regular service and also the autorickshaws wont come for till care hospital and all so if we want bus, there is no bus...i do not kno y apsrtc and transport minister is avoiding zehra nagar after all it should be remembered tat zehra nagar people voted for u...if it is that there are less collection, then mini bus service like setwin service should be started..in time o[censored]rgency people are always helpless...plz take steps to resume good bus service thru zehra nagar also have a punctuality in timing...

no regular service no punctual timings, very worst very worst..if it is that u need people to vote again for you, , plz do needful and help us

I travel by bus from hyderabad to kandukur (prakasam district) atleast 4 times in a month.
Some of the services are running very lately. Especially the Service No 5997 which travels from
Kaligiri to Hyderabad. This Service 5997 has to come from Kaligiri to Kandukur and always comes One hour late. Even the other Service No 5869 which travels from kandukur to Hanumakonda there will be brake problem, TWO tyre punctures and so on.

Please do the efficient service by seeing the Service buses to be in good condition.

Please do the needful by taking an action and maintain correct timings and help the passengers of Kandukur Depo (prakasam district)

I take Seetala Hamsa 222A ( Phatancheru to Koti ) at Madinaguda at 9.10 A.M 5 days in a week. I am being charged diferent charges on by different conductors on each day like Rs 18 or Rs20. I ask the conductor everyday to check the fare but was never answered properly.But the lady on 27 th Feb charged me Rs 12 by looking in to the fare chart .Can some of the authorised person look in to this and fix.

Regards
Srinivas.

Complaint on bus no: AP24 X 2782, Nalgonda Depot a privately hired APSRTC bus and Incharge of Saroornagar police S.A. KHAN.

My father was driving Swift car at Kothapet Hyderabad, on 15/02/2009 @ around 1:40 PM he just crossed Kothapet X road (on route to Dilshuknagr to L.B nagar) he was driving on the left side of the road and an APSRTC bus was on the right side behind my Car, there was no room for the APSRTC bus to overtake my car as traffic was so congested and there was a divider on the right side of the bus. Suddenly bus took a slight left turn as divider hindered his way and hit my right back door of my car with high speed which made my car turn 90 degrees to the right and stud infront of the bus with zero distance to car and the bus (whole right side of the car got damaged heavily). My father and mother who was inside the car and was lucky enough, as they escaped from any injuries and luckily my dad managed in a way that the car didn’t turn upside down but just took a 90 degree turn on the road. As there was no room for my father to get down of the car, bus has taken a reverse back to allow my father. When my father asked the driver to give his name and employee details, he just escaped from giving the details from that spot.

Immediately my father reached LB nagar police station to give the complaint on the driver, but unfortunately Kothapet comes under Saroornagar police limits. He reached the saroornagar police station @ around 4:00 – 4:30 PM on return to home and met the Incharge S.A Khan and explained him the accident and asked him to register the complaint against the driver. But swiftly the S.A Khan replayed “As you are a Private employee and as you have the Insurance for the car, go and claim it, its waste of giving a complaint” and was not in a mood to register the complaint.

I request to take a complaint against the Driver and the Police incharge, this time my parent are lucky as my car didn’t turn upside down. Complaint on APSRTC drivers is not new in the forum but a revolution should happen so that these incidents should not happen with any of the commuters in future. I need some suggestion and advice on how to make these people responsible. Please advice me on this. Please take a strict action against these people.

to,
the regional manager,
hyderabad.

sir,
my name is srinivasa babu nadimpalli working in ICFAI university, hyderabad. I boarded at Maithrivanam on wednesday, 11th of Feb-2009 in city service(Metro Deluxe) with the number 218 from Koti-Patancheru. The Vehicle number is AP11 Z 944. The bus is fully loaded. we are on the foot board. The lady conductor in the bus shouting the people not to board the bus. she is shouting to find a bus which is empty. i am standing for the bus from one hour before at maithrivanam. all the buses are coming in full. any way we tried to reach our destination. for the reason as we arguing with her, driver used his hands to beat me. Driver abused me and tried to throw me out. Lady conductor in the last told me that she understood my words wrongly and argued with me that i talked with her using nasty words. Driver is trying to find the rod to beat me. If this is so, how can we travel in the bus. please take care necessary action on them both.

my ticket number:[protected]
time of travel: wednesday, 11th feb-2009 time:7:05 pm
boarding at:maithrivanam
alighting point: JNTU

thanking you sir,
srinivasa babu nadimpalli
731, pragathi nagar,
opp JNTU
kukatpally,
hyderabad-72
[protected]

Dear Sir,
I regularly travel by route number 113E bus number AP 28Z 1925.The bus driver is very reckless and uses a lot of abusive language.Last week he did not stop the bus in the bus stop even though passengers were lifting their hand and asking him to stop the bus...They banged the bus to stop and got in.They asked him why he din`t stop even though there was a stop.He started abusing them.Today also in J.C. Brother`s stop when one lady was getting into the bus he did not stop.She got into the running bus and asked him why he can`t wait till she got into the bus.He said there are many buses get into the next bus.He siad "go and complain to Mr.Rajashekhar Reddy.You people will go behind him like dogs when you see him.You can`t complain about anything.It is not in your ability to take action against me.Go and speak to whomeever you want.I will not start the bus until you get down".All the people started shouting at the lady and she had to get down in the middle of the road.This is not only one incident.He abuses every two-wheeler on the road as if he is the only one on the road.
I request you take serious action against him.They should be reminded that it is their duty to serve the people and they are not the bosses.

SIR
we are regular commuters from Nellore to Nalgonda on holidays and other important days. We bring to your kind notice that we are regularly facing hardships while boarding the APSRTC DEPO buses at NELLORE/KAVALI/ONGOLE /CHILAKALURIPET/NARSARAOPET. Even though the Bus board displays the Names of stations (Via Miryalaguda/Nalgonda) the conductor not issuing tickets for Nalgonda station.
The conductor issuing tickets up to Miryalaguda only and says that it is not mandatory to them to halt at nalgonda station our innumerable requests gone invain and Controllers and Depo managers are not heeding our words.

we request you to kindly pass on the suitable instructions to the concerned and help the commuters

iam the resident of gode-khabar, i am daily facing a problem regarding the time schedule of the apsrtc bus no 137, i am astudent, we dont have sufficient services to fulfill the passengers destination, at present there are only 5 services, they are also not maintaing a time schedule, at atime the 5 buses will come to our stop, i have to wait nearly 2 hours to tavel with that bus number . as i am giving complaints the higher officals, like depot manager did not responding to our problem, he just responses with rubbish woprds & some times did not lift the phone

To
The Managing Director
APSRTC
HYDERABAD

Respected Sir

Sub:Wrong validation of CAT card on renewl, reg.

I, P.Jahengeer bassa an old customer of your organisation make this complaint with deep grief, the details are as below:

I went jangaon bus depo for renwal of my seventh CAT card on[protected] at 15:00 hrs and the lady official sitting there renewed my card and gave it to me, but she gave the new card validity up to[protected] and the validity was supposed to be upto[protected] as my previous card was valid upto[protected].
When I brought this to the notice of the lady offical, she said that new card validity will start from the date I was renewing the card and not from the expiry date of the previous card.
Then I tried to show the rule 6.(a) on reverse side of the CAT card, which clearly says that if we renew our old card within 15 days of the validity period, then the validity of new card will be upto one year from the expiry of the old card. But she was not ready to see that and said that she has been renewing the cards in the manner she has done to me from the last four years and refused to correct the date on my card.

So I am brining this to your notice for further necessary action and correction of validity date of my new CAT card. DETAILS OF THE PREVIOUS CARD ARE:
Card Number:14/007613
Issue date:[protected]
Valid up to :[protected]
Issue Depot:Vijayawada
Cost of previous card: Rs.140/-
DETAILS OF THE RENEWED CARD ARE:
CARD NUMBER:28/011695
ISSUE DATE:[protected]
VALID UP TO:[protected]

PH NO: [protected]

Dear Sir,

These APSRTC drivers are so careless and arrogant. Is there any action to take against these drivers.

On 10/30/2008, I was travelling with two kids. I needed to go to Secunderabad and was waiting at Nagole bus stop.

An APSRTC bus named AP 29T 2908 came and this driver stopped the bus far away from the stop and then when I was getting into the bus with two kids, he started it recklessly. When I confronted him about this, he started shouting at me with offensive words. He started telling the same old routine dialogue of coming in a car than in a bus.

I was severely insultated by this driver. Is there anything that i can do to take action against such indecent drivers.

He told his name is Ram Reddy and challenged me to do whatever I can do. He was so confident that no one can do anything against me.

Please take any action against such drivers and in particular this driver who is so confident that he is the owner of the bus and no legal action can be taken against him.

I traveled by bus between the sector Mumbai - hyderabad last time on 27 Oct 2008. My preference was to GARUDA services because of reliability on time and quality. I booked my ticket from Hyderabad only for the journey (Dadar - Hyderabad Service no. 1094 04:30PM departure and arrival 06:00AM on dated 26th Oct 2008)

Firstly, After booking my ticket nobody was able to tell me that where I have to catch the bus in mumbai. I tried many APSRTC official no.s and booking agents no., They circulated me like paper in government department. Fortunately by Ticketvala.com I came to know the details about the bus pick-up points. APSRTC staff itself doesn't know where bus goes and come from out of the state.

Secondly, the bus was late by three hrs behind the schedule arrival because of so many reasons such as:
- Stopping like city bus at every stop to collect passengers for shorter route who are not having ticket.
- Unnecessary and undeclared stoppage in Pune for more than one hour (I was told that this bus is directly from mumbai to hyd and won't stop in Pune). It took one hour stop in pune on travel agents request as their customers were on the way.
- After dinner break at Dhaba, it again waited half an hour in mid of the way for some more passengers, sent by travel agents of pune through small taxis.
- There was no such traffic; other operators buses were flying on the road better than Garuda.
- They promised arrival time 6:00 AM which delayed by three hours, which can not because of traffic jam, if there is not big hurdle.

Thirdly, the most important part of travel THE BUS also known as VOLVO maintained by GARUDA.

A) TV didn't work during the service. They said its not in working condition even music can't be played.

B) Water bottles were given after 5 hours of journey starting (after Pune)

C) AC didn’t work. Trust me we were sweating in the bus. They said its because of Mumbai's weather but temperature didn't come down till Pune also (Surprisingly after passing from cold location like Lonavala). After sometime when passenger shouted on driver, they checked that AC was having some problem in pipes and all. It was a nightmare to travel in a closed bus, no windows and the AC doesn’t work.
The temperature inside the bus (36 degree, min 25 degree) was higher than the temperature outside the bus.

D) Reading lights didn’t work

E) I asked driver for complaint book, he tried to escape from it. But I insisted to write the complaint so that at least official can be informed formally also about these issues.
Complaint No.: AO/363410
Service No.: 1094 dated on 26 Oct 2008 04:30PM from Dadar(E) to Hyd
Bus No.: AP 11 Z 3982

Sirs, this is not the first time it has happened. Not a single passenger was satisfied with such service. Please image the bus of the passenger with no entertainment, sitting without AC in closed door and no official to listen and charged comparatively with private operators with all services (At least AC and Video).

GARUDA is a flagship travel services which APSRTC provide to its customers. I don’t think you people understand the value and appreciate it. APSRTC thinks once u buy, get the pictures taken from Chief minister or transport minister the job is over. Any piece of metal unless it has been maintained well it cannot be run for long period of time. You have invested in volvo buses each costing 50lacs and unless APSRTC doesn’t invest in maintenance very soon the status will be just a piece of junk and its sad that and don’t even realize the value of it. That’s why Volvo has special packages on maintenance. APSRTC must get in to maintenance contracts to enhance the customer experience and increase the life of the asset. No wonder with poor focus, lack of commitment from employees, huge detoriating of assets, APSRTC is making losses.

I had a terrible experience and I only hope the services get improved and APSRTC makes money and enhance customer delight.

Warm Regards,

Deepak Agrawal
[protected]@gmail.com
Complaint No.: AO/363410
Service No.: 1094 dated on 26 Oct 2008 04:30PM from Dadar(E) to Hyd
Bus No.: AP 11 Z 3982

We all are indians and we have every right to speak any thing but do you accept a bus driver blaber or use abusive language at you no, doubt you will slap the person but, a duty-driver on honoring APSRTC you won't do anything hardly you feel bad and get hyper tension. greatness with unions and directors and chairman of APSRTC
I faced brutal Drivers from Hayatnagar Depo.

On the ticket it is written that journey free of cost in the city bus to and from the boarding place to the destination. When i have reached the MGBS, i told with the conductor, i have to go Sanath Nagar and I have reservation ticket available.
The conductor is saying you have to take ticket or APSRTC official has to sign on the reservation ticket mentioning the reaching time details. How can it be possible to meet the officer and get signed on the ticket in a rush situation. Is the rule is there APSRTC guidelines. Clarify me.

Hi,

I have booked a ticket from Bangalore (Indiranager) to Vijayawada on 15th of Oct 2008 to travel on 17th of Oct 2008.
Due some reason i have to cancel the ticket on 16th of Oct 2008.

Its just 5 mins late for which i have to pay 25% charge for cancellation (below 24 hours).

AND THAT TOO THE PERSON WHO CANCELLED THE TICKET DID NOT CANCEL IT, HE HAD COLLECTED THE MONEY FROM ME AND DID NOT CANCEL IT.

I have asked for cancellation slip, he did not give me.

He would keep for himself and later sell the same ticket to others, and also he has taken 15/- extra which is not necessary.

This always happends..and his behaviour is also not good...

Address:

APSRTC,
Airport Road,
Before Domlur Bridge,
Next to petrol bunk.

I the resident of peerzadiguda(uppal) near by aurora college.
from last ten years we are been moving on four buses(our bus no 284), now our area has been developed, so that we need more no.of buses to travel to uppal. more over the currently buses are not running at their Timetable format, every time delays & delay is caused due to not availability of conductor's or drivers, in morning hours we are not able to stand at foot...

I have visited APSTRC Bus station( main) at Visakhapatnam to send of my family on 17.8.2008 around 9.00 am.
I have purchased one drink bottle from the cool drinks shop situated in APSTRC BUS STATION which mrp prices is Rs 25.00 whereas the shop owner has charged Rs 1/- extra saying that it is extra charge in APSRTC Busstation. I have asked for the display of price list which the owner has refused to show. I have approached the station manager to confirm about the extra price charged. The station manager has confirmed that there are no extra charges. I found out that none of the business people are displaying the price list in front of their shops and on enquiry it is noticed that all the shops residing in the APSRTC Complex are charging extra amount .
I have been facing this problem whenever I visit the buststaion to see off my family members.
Daily thousands of commuters are travelling and the extra charges collected by the vendors unauthorisedly runs in thousand of rupees. It seems that most of the officials in the busstation know about these charges.

Because of this, neither the State Govt is benefited nor the consumer is benefited

Actually the venderos should sell their products less than the MRP price where as in the bus station they are selling at higher prices.

I request the authorites to look into the matter and see that all the vendors should DISPLAY THEIR PRICE LIST IN FRONT OF THE SHOP and help the Public at large

By doing this APSRTC moto of serving the public will be achieved

I once again request the higher officials ( Station Manager)
look into the matter personally and see that the price lists are displayed in front of the each shops, immediately

The Volvo Bus service from Bangalore to Warangal is poor. The bus gets delayed by more than 9 hrs.
Travel by Volvo is with a hope of a pleasant and fast drive to destination but it turns out to be a very long and tiresome.

This happened with my dad yesterday who was hoping to reach warangal by 9am but could not. He calls me from Hyderabad at 12 noon. The reasons for the delay were because tyre got punctured and wiper was not working and as it was raining driver had to drive the bus slow.

I also had an experience when the bus was delayed by two hours at MGBS because of some clutch wire problem.

I hope the authorities know that people travel for long hours and they have plans after they reach their destinations. I am not understanding how can a tyre get puntured in between and Wiper dosent work when everyone knows that a perticular bus is going for a long drive. Arent the buses Quality checked before each and every trip they make? We pay lot of money on tickets but the services are poor!!

We are living in a world where Quality and Service should be rendered to the highest possible levels, the Volvo bus services are lacking that commitments and service.
We will always remain at the same level and never progress until and unless we raise of levels of Quality and commitment.

Its a kind request to the Authorities to make the Volvo Bus service a pleasant experience and one that we can proudly talk about.

Cheers!!
Joshua.