Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

dear sir,

Today i was travelling from New Gajuwaka to RTC Complex in bus no.400T which reached RTC Complex at 11.30 am....when i was getting down from the bus, the driver (tall, aged aroung 50-55 yrs, wearing spectacles) deliberately pressed the brakes, due to which the bus got a huge jerk and i was hurt in the knees and elbow.

I request you to kindly take action again the driver of the above mentioned APSRTC Bus.

Thanking you,

Best regards,

Somita Das
contact No.[protected]

i feel insuleted during my buss pass renewal in secundrabad that officer insulted me infront of crowed . it is not my mistake . then he fined 50/-rupees on me i asked him to why you fined me he not given answer and said are you want to take or not

We are employees of Geological Survey of india, Bandlaguda. We ply regularly from dilshukhnagar, secunderabad and other far flung places in buses, 158G, 100G, 156G, 127G and 18G. The bus driver denied going to the GSI campus today, (22nd March 2010)and all the passengers were asked to get down at Bandlaguda and South end park as there has been instructions since Saturday(20th March 2010) not to go into the campus. The employees faced harrowing troble to reach the office on time. Such an erratic behaviour from a apsrtc is uncalled for and has put the employees in anguish .This should be rectified as soon as possible.

I was coming from Secunderabad to Balanagar by an APSRTC bus on 11 Mar at around 0900 to 0930hrs. The bus left with my luggage when I got down for a bottle of mineral water. My luggage consists of the following
1. Hand Bag containing Id card, PAN card, ATM card, Driving License and other important cards and document.
2. One cartoon
3. Polythene sack containing uniform
4. Black leather jacket

I have booked a ticket thru APSRTC onlie with reference :OB229134, the amount was deducted from my bank. But i got a message: Seats are already booked, Contact APSRTC for refund money.

(Even after an 1hr same seats are in available state)

I don't understand the miracles of this APSRTC onlie booking.

Suggest whom i have to contact.

Regards,
Ravi

Iam NVN.Prasad resident @ Vijayawada (A.P) & Iam working as a Sales Executive in a Private Limited Company - in extensive touring work to complete my duties in-time thru any Mode like Bus, Train Daily.
My touring always starts from Vijayawada to cover Krishna , West Godavari Districts...So i will travel maximum NON-STOP services.
Especially Gudiwada, Eluru, Machilipatnam, Nuziveedu is my Regular covering Areas.
My Complaint/Suggestion is : Everyday nearly 1hour taken by APSRTC management only for Ticketing for NON-STOPs with in City level.
Example: From VJA to Gudiwada Distance is 45km. With in City level RTC people arrange 3 points to lift passengers for NON-STOP.
Problem is in the last (3rd Point - i.e.city outscourts) point 1 conducter came to the Bus for ticketing. Nearly 15 to 20 persons added in Bus after leaving RTC main stand. He collect money from each traveller and given change with his own style - it takes more than 20 min every day/every Bus. So already 50min crossed for the Main stand travellers who joind in Main RTC stand.

Pl.think Traveller comfort 1st..Discuss with your Organising committee....how to run the NON - Stop bus is a real NON-Stop way.

This is my 1st written complaint....but suffering with this issue from years.

Hi,
I have tried to book ticket from bangalore to anantapur yesterday
through APSRTC online ticket reservation. Before that the ticket got booked, money was cut from my account. but no ticket got booked.
I got a message that ticket booking is aborted.
When will I get my money refunded.
OB reference number is OB222884
Thanks
Krishna mahesh

I have faced continous tortures in APSRTC night service buses(between 9:00PM to 10:30PM) from bangalore towards Nellore, Hyderabad, Kurnool destinations and vice versa..It was all the way horrible sleepless night journey towards these destinations service buses due to bed bugs(Nallulu) bites..Its very pathetic situation and very very poor maintainence of the bus services..why there is a poor services of APSRTC all the way..not only the destination routes mentioned above..so many of my friends faced the same problem with sleepless night journey and fell sick due to these bed bugs tortures..Due to these tortures i really dont want to use APSRTC service any more....Even though we complain this to conductor or drivers they are helpless..y cant anyone take notice of the passengers safe journey..what is APSRTC department doing?Y is it not taking action on its complaints raised against its maintainence?
Is this the way you leave passengers tortured by these kind of poor maintainance..Public really hates this kind of negligence by APSRTC.Please take care of this situation.Else no one will be happy to board APSRTC services..

I have retired from my services with APSRTC on 30th June 2008. I have my NSSN number- [protected]. I have been informed that i am not eligible for pension.

Pls. look into this.

Thank You.

sir ,my self with my family i came to hyd from adoni on[protected] by a super laxury bus which was to departure at 10.45pm at adoni,
but when we came to bus stand at 10.35pm we came to know that the has already left . any how we stopped the bus at the outskirts of the town.for that the driver and conductor started abusing us very valguerly(we were two adults and two ladies)


my ticket no is 10068360/XG99711
service no :6478


pls take a severe action on them

also we cannot see any responsible person in adoni bus stand after 9.00pm
even in depo there was nobody except security people


kindly consider this sir




yours sincerly
H.Nagaraj

I've booked a ticket (no 9258573) from chennai to nellore and cancelled. Till now the amount is not credited to my a/c. Please revert back to me in tis regard. I am giving the ticket details below.


Hi !! arjun82000 .. Your e-ticket is shown below:


E-Ticket/Reservation Voucher
Ticket Number:
9258573
Stock No.:
EB 80094664
Date of Journey:
05/01/2010
OB Ref. No.:
OB191914
Service Code/Name:
5298/CNI-VJA
Service Category:
SUPER LUXURY
From Place:
CHENNAI
To Place:
NELLORE
Pickup Point:
CHENNAI
Time of Departure:
19:30 Hrs.
Platform Number :

No. of Seats :
2 (Adults=2 ; Children=0 )
Seat No/s :
3,4
Passenger Information
Name
Age Adult/Child Gender
Mallikarjun
30
Adult
Male
naga Lakshmi
28
Adult
Female
ID Card Type :
EMPLOYEE ID CARD
ID Card Number :
I326
Fare Details ( In Rs. )
Basic Fare:
210.00
Reservation Fee:
10.00

Toll Fee:
30.00
Service Fee:
8.00

Concessions:
0.00
Discounts:
0.00


Total Fare ( Rs. ) : 258.00
Important
The seat(s) booked under this ticket is/are not transferable.
This e-ticket is valid only for the seat number and bus service specified herein.
This e-ticket has to be carried by the passenger during the journey along with an original photo ID Card of the passenger whose name appears above.
Please keep the ticket safely till the end of the journey.
Please show the ticket at the time of checking.
Corporation reserves the rights to change/cancel the service category.
BOOKING/CANCELLATION of tickets can be done before 1 hour of the scheduled departure of the service only.
Booked By: Mallikarjun(arjun82000) Printed On: 05/01/2010 At: 08:59:44

Hi,

I would like to make compliant against an irresponsible driver. I was supposed to travel between Pune to Hyderabad by APSRTC super luxury bus on[protected]. I booked ticket through APSRTC website and went to the pick up (PUNE HADAPSAR) point at 6-15pm as the bus scheduled at 7-15pm. I was waiting there for bus for around one and half hour and finally I found that bus was coming at around 7-40pm so it was late by 25 minutes.

Bus was coming and I prepared myself to get into the bus but I was shocked to see that driver did not stopped the bus at pickup point even I have shown my hand and asking him to stop but he did not responded and I have seen that he stopped the bus half kilometer away from the pick up point as he noticed that a red single was on. I thought of reaching the bus and started running to catch the bus through heavy traffic but I was failed to reach the bus since he got a green light.

Thank god nothing was happened to me though I ran through heavy traffic. But I need an answer for the below questions

1: Who would be responsible if something would have happened to me?
2: Does APSRTC have stop there? If they don’t have why they mentioned in their website?
3: Why that driver did not stop the bus at the pickup point which is shown in website?
4: Does they give back my money which I paid for nothing
5: Don’t they responsibility to pickup there passengers?

There is no contact person name and no contact number mentioned in their ticket. They took my mobile number during the process of booking the ticket and I absolutely have no idea for what purpose they took my contact number.

Service number for the bus is 1100 and I am also attaching the ticket for your reference.

Looking for your response on this issue.

Hello Sir,
I have booked my ticket as a lady passenger from vijayawada to hyderabad service no. is 3692. The seat next to me was allocated to male. I just went to the driver and expalined the same and asked to do the seat adjustment. Driver was argued with me saying "i don't know, its all your problem i can't do anything". Again i asked the driver as my front seat is single seat which was allocated to male person and i asked driver to do the swap. But driver was not responded. I traveled to hyderabad by sitting uncomfortably all the night. All my concern is, the driver can do the adjustment but still he feels like his job is only driving and he is not bothering to anybody. If anything happens then only drivers will come into picture? Everyone feels "Prevention is better than cure". So requesting you to kindly look into these things.

Immediate action sought on the complaint lodged recently by Vijayawada Urban City Bus Passengers Association ( VUCBPA ) addressed to the Regional Manager APSRTC Vijayawada No. 3 City Bus conductors (some new comers) for their reckless behaviour with passengers including women elders and children and rash driving of new drivers and irregularity of timings either coming and going three buses at one go or not appearing for 30 mts causing tension and waste of time to passengers.

Action taken in this respect may please be communicated to e mail id : [protected]@in.com or ring up to mobile no. [protected].

I Mr. Sudhakar babu booked a ticket from Vijayawada to Bangalore Ticket on 28/12/2009 and the details No. : 8969103 ,Service Code : 3872 ,Time of Departure: 17:30:00 Hrs. Unfortunately my travelling scheduled was changed to some other day and i plan to cancel the ticket one day before i.e., 27.12.09, when i went to internet cafe and trying to log in but hole day it is saying that service busy. i mailed to those people to cancel my ticket but no result fromt those people till now. Even i went to APSRTC -Mahatma gandi bus stand in Hyderabad and met Depo manager and said the same reason to him, he gave me some No: asking me to call and ask them to cancel from their side. but they unable to cancel my ticket.

My Question is when customer booking and cacelling ticket there is no proper online services.
sencondly the phone No is given on the web site are not working, if work aslo no one is not going to pick up the calls.
The emails was provide is good, but whether all the queries are reaching to them or not. if yes where is the response.

I lost my 826 including all the charges who is going to pay me...

Somany people travelling from bangalore to Hyderabad and some other places if the web site is not working properly then who is responsible for this.

I need answer fromt he APSRTC.

Thanks and regards
Sudhakar

Dear Sir,

This is complaint about the APSRTC operator,he is behaviouing very rude and when i gone to book ticket from kurnool-bangalore,i asked him to check the service from birla gate..he said i wont give..if you want ticket i will give from kurnool in very rude manner..i asked him atleast check..he said..i wont give ticket go he said..i said i will complain..he said..go go who will care for your complaint..i dont know whom to giv complint so am requesting you to order APSRTC ppl atleast to keep one link for compalints about the services provide by them..i gone to next counter which near to tht plce i got ticket from there and gone to him to show..he and his friend forcibly came on to me ..please take this complaint and take necessary action,

Shop:APSRTC Counter,Near to Jayadeva Hosipital,Below HDFC Bank ATM ,JP Nagar Bangalore

Dear Sir,
This is Havildar/Instr Ananta rao Duppala residing in Srikakulam district (Andhra Pradesh). While I am in a travelling it was happend to sit beside the APSRTC bus conductor on 11 Jan 2010 (Bus No AP30 V 2484) City service from Srikakulam to Amadalavalasa. And I am very sorry to say that your conductor (APSRTC) has been behaving very badly and he is not giving the remaining balance of passengers. i.e I was paid Rs 10 to ask a ticket. Ticket price is Rs 7 and he should return the remaining balance Rs3. But he was not returning the amount. Often he was absued the passengers and not giving the balance. I was observed for an hour to that conductor, approximately he was not returned about Rs 13 rupees from 5 passengers who was belonged to various stages.

Please make an enquiry on this particular point and take an appropriate decision. save APSRTC and Save Andhra Pradesh from this fellows.

Thank You

Ananta rao duppala
ph [protected]

I was trying to book tickets from chennai to ananthapur on 21/09/09. and neither ticket is booked not i got the refund. I have called so many times and there is no reply.
OB Number:OB120022
User name: kochisashidhar
transaction date: 21/09/2009
Amount:21/09/2009 VIN/ANDHRA PRAD/[protected]/0 DR INR 522.00

Dear Sir,
I am G.Rama Krishna working in TVS finance as residual manager. I am your frequent passenger for APSRTC because mylocation is over spread from Nellore to Vizag.
I have taken ticket from Vizag to Rajahmundry in 22.12.2009 time at 13.50pm. In counter they alloted me current reservation ticket at 13.50pm. But bus moved from platform at 13.45pm.it was confirmed by enquiry staff also.The enquiry was done by The Station Manager also He was confirmed the same as bus was leaved the plat form at 13.45pm.After that i have logined written complaint in COMPLAINT REGISTER.
I requested the issuing staff and station manger for my ticket refund.They are refused in harse way.Every body knows that Govt employs were stupid workers at work place.Their irresponsibility costs so much of money and they playing with our speouis time.
So that what i under stood that dont depend on APSRTC always please ensure some private travels giving more reaponsibility for passengers.Every body stive for money and the RTC people utilizing our money with out our fortune.
So kindly refund my amount due to make of inconveince from department.

I wanted to know,if we cannot tender exact change to the conductor,do we need to get down from bus??

I travelled from Sec-bad to Chaitanyapuri on Dec 28th 2009 in a metro bus (AP28Z 4825) and i gave Rs. 100/- to conductor as i do not have change.He refused to issue ticket to me and forced me to get down from the bus.Infact,i asked him to write the balance amount in the back of the ticket,so that i can collect the amount at my destination.But he refused to do so.

Finally, i do not have an alternative and i was made to get down from the bus with my luggage. I was travelling from chennai all the way and i was very much tired and frustrated and i am having luggage and it was early morning and the conductor was arrogant and without mercy,he made me to get down in the middle.